Disappointed, crew was impolite, no smile.
Cons: "I did not take the flight. The airline changed the scheduled flight. I reached out to JustFly who booked the flight and they said they would rebook a new flight for me but I have yet to receive any notice that my flight was changed."
Pros: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Pros: "Crew Food Speed of boarding and unboarding"
Cons: "2 seat rows. 3rd passenger frequently needed leave his seat and he smelled"
Pros: "Fast travel"
Cons: "Customer service"
Pros: "Comfort of the seats."
Cons: "There should be more choices of food for people who do not eat Asian food."
Cons: "They didn’t have tv music videos like air canada"
Cons: "More legroom, but what do I expect in economy?"
Pros: "Friendly crew and comfortable seats"
Cons: "Food was not great."
Pros: "Plane was new and comfy."
Cons: "Prefer hot food."
Cons: "The food doesn’t taste good"
Pros: "good as expected"
Cons: "everything good"
Pros: "People were lovely and efficient"
Cons: "Seats were pretty ordinary"
Pros: "Short connection wait time from my New York to Taipei leg."
Cons: "No hot food served."
Pros: "The flight to Taiwan from LAX was miserable. It was so hot i sweated the entire 14 hours. Was told they cannot adjust it. Easier to get blanket to be warm no way to cool off"
Cons: "Flight is delay，take a long line for transfer, it makes me dizzy，got bad mood"
Pros: "Anytime I have flown with a star alliance airline, I've been more than satisfied with the flight, the cost, the crew and the service. All star alliance member airlines are an excellent choice. Truly EVA is one of the "Stars" in Asia and it shows."
Cons: "Nothing I didn't like"
Cons: "If flight attendant is sick, she shouldn’t work."
Pros: "EVA was a great flight. Stewardess were kind and gentle. I would highly recommend this airline."
Pros: "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
Pros: "Almost same as SF to Taipei"
Cons: "Without asking about drinks and just passed me"
Pros: "I love EVA fair's service, they are very systematic in boarding their flights making flights leaving on time. The crew took care of my mother who needed wheelchair assistance. Washrooms are clean."
Pros: "flight is on time. you ca pre check. crew is helpful. amenities are there. one of the best long flights i had."
Pros: "Overall good"
Cons: "Food ia not that good. Need to have more flavoryy"
Pros: "Flight attendants were very attentive and came around often with snacks and refreshments."
Cons: "Entertainment was a little lacking."
Pros: "Loading and unloading was quick and easy. There was sufficient room for our overhead luggages."
Cons: "There was no entertainment available. The cheeseburger was very low quality."
Pros: "Has snack and drink"
Cons: "No music"
Cons: "the wheel chair servers we're not enough. One person handle ed three wheel chairs. I was the last person boarding."
Cons: "delayed flight terrible asian food no Usb charger"
Pros: "Very plain connecting segment of the flights. Food were not tasty. Service was OK but not great"
Cons: "See above."
Pros: "the staff...very professional and warm...great amenities...food was excellent..very comfortable plane"
Cons: "had to inquire about cocktail service"
Pros: "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
Cons: "Hard to find a movie to watch, found only one and watched flight progress for the rest as it was more interesting."
Pros: "Given an exit seat. Crew were excellent. Service was superb."
Pros: "They make 15+ hours of flying feel incredibly comfortable."
Cons: "No complaints!"
Pros: "Seats are comfortable and the crew was friendly."
Cons: "No meal choice."
Pros: "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great"
Cons: "would provide wider movie selection"
Pros: "Just ok nothing special."
Cons: "Uncomfortable Seats, Food not good."
Pros: "16 hour flight to Taipei in Business Class. Seats, service, cabin, amenity kit and bathroom were all better than Cathay and other similar airlines. Plane itself was great. Love the 777-300."
Cons: "Nothing. Was great."
Pros: "Oriental vegetarian meal was thoughtfully organized and tastes well."
Pros: "In flight food was delicious and crew was very friendly"
Pros: "It was a connecting flight, the food was good"
Cons: "It was packed. No entertainment but short flight"
Cons: "It's very good. I like the flight! The price is very reasonable and the service is not bad at all!!! The lady in the airplane are very polite to the passengers and they always provide their best service and smile. It makes people feel like home and comfortable taking the flight!"
Pros: "Food was provided on a short flight. It was an unexpected surprise."
Cons: "There was an hour delay before takeoff due to some maintenance issue. Otherwise, the overall experience was good."
Pros: "Crew was nice and helpful"
Cons: "Extra charge for surfboard was outrageous, finally got it down to $100 but I will put on social media they wanted to charge me $300 for a surfboard that was under 6 foot. All other airlines for surfboard under 9'6 are only $125 maxim. So completely unfair"
Pros: "Brand New a350-900. Great price"
Cons: "Food choices for westerners, more leg room."
Pros: "Easy boarding procedure."
Cons: "Seat was broken. The seat's back kept returning forward. Not a lot of water and snack we're given for flight this long."
Pros: "Kind workers and excellent food"
Pros: "I like the new plane airbus A350-900. It was quite and very little turbulence"
Cons: "I didn’t know My stop over would be more than 8 hours between flights Very disappointed. I don’t think will use your services again"
Cons: "It would be better if it was on time"
Pros: "When booking my ticket I chose a non-middle seat but when I did online check in my seat got changed to the middle/sandwiched and wasn't able to chose a either aisle or window seat due to open seat availability issue."
Cons: "Water or juice wasn't served/offered for the 2nd meal. Only tea and coffee were offered."
Pros: "Service was very good"
Cons: "Chairs in business class in A 330 were not too good in my view"
Pros: "The flight was fine. Everything went smoothly."
Cons: "I was not allowed to recline my seat because the person behind me did not want me to recline."
Pros: "Relaxed trip."
Cons: "My monitor cut out a few times."
Pros: "Quick easy boarding"
Cons: "Food needed salt, wasn’t very tasty"
Pros: "Food is awesome as well!"
Pros: "Professional good food toilet clean"
Cons: "Professional good food toilet clean"
Pros: "Food was ok"
Cons: "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
Pros: "Crew was great, flight was short"
Cons: "Plane was dated, seats had a smell, tv were old"
Cons: "Almost 3 hours LATE ,"
Pros: "Though the boarding process for this flight had the passengers take a shuttle to board the plane, I actually preferred this, because it seemed that the process was more efficient. The crew was quick to get everyone settled and our flight departed within just a couple of minutes from the original departure time. Seemed as though it was way faster than the normal gate departures of most flights I've been on."
Pros: "The plane didn’t crash..."
Cons: "there is pretty much no leg room if your over 5’6"
Pros: "Food is surprisingly not bad, with entertainment is a plus."
Cons: "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
Pros: "The food they served was very good."
Pros: "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
Cons: "Nothing I didn't like."
Pros: "great service by flight attendant; clean bathroom; free tasty meals and snacks"
Pros: "I was able to upgrade to economy plus at check in, food was good and service was good no complaints. Aircraft was new and clean."
Cons: "Flight was booked to capacity."
Pros: "I request to re-assign the seat next to corridor in counter."
Cons: "The airline assigned us with two middle seats among the four-seat pattern again. No other choice."
Cons: "No entertainment during the flight."
Pros: "Good staff, new planes, polite and efficient"
Pros: "It was a great flight There staff were great, even fed us on a 80 minute flight"
Pros: "Good price."
Cons: "Late 90 minutes fly. The service is not good."
Cons: "My seat table was broken and couldn't really eat my food without spilling and how people take forever to get off plane and staff doesn't regulate it should definitely make people who have multiple carry Ima wait until people leave to grab alll their stuff from cabin"
Pros: "China Airlines does an excellent job at doing their best to accommodate passengers that do not speak the native language. During my whole experience with China Airlines, I really felt I was a valued customer."
Cons: "The only problem with the flight was out of China Airlines control. A shuttle bus to terminal had issues and we had to wait onboard for another bus. The crew still did a great job keeping us informed of the situation."
Pros: "I had 4 seats for me"
Cons: "Seat assignments are not given until you check in at the desk. I bought this flight many months in advance and could not choose my seat at that time. I then tried to get a seat when I was sent an email saying "check into your flight and reserve your seat". Websight would not let me do either so I went to check into my flight earlier then normal only to find out that my only option was middle seat. Tried to change the seat and was given the run around to go to different gates, which I did and the attendant just kept telling me to go to a different gate. Very frustrating and very uncaring and unfriendly attendants. This was a super long flight and very uncomfortable. I will consider another airline when making my next travel booking."
Pros: "They were very kind when I had to miss my first scheduled flight."
Pros: "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
Cons: "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
Pros: "Staff were extremely efficient. Food service was too."
Cons: "Second meal was not up to par with the first meal. Movie selection needs improvement; only found one of many to watch."
Pros: "Comfortable seats, nice attendants. We couldn't watch any movies or programs, and hear music."
Cons: "Screen weren't working to watch programs, and hear music"
Pros: "I have flown on many airlines to include many US carriers for domestic travel, as well as, many international carriers. I have flown around the world 4 times in the 2016-2017. These flights were flown in Coach. I have to say that China Air was remarkable in its service, cleanliness, on-time departure and arrival, and all around airline operation. The meals were decent, the entertainment was well rounded, the aircraft was clean, the seats were wider and had greater leg room, the flight attendants were responsive and trained, and the on ground support was very helpful. I don't have anything negative to say about China Air and I have crossed the Pacific on thief airline three times now."
Cons: "Their web interface for miles account and general information needs a great deal of attention. I would love tosee them make improvements to their web and smart phone applications because they detract from the great service that they providein Air."
Pros: "flight was only 2.5 hours long, but very good service for such a short flight flight attendant attention to detail, and kindness were much appreciated. multi lingual was also impressive alcoholic drink selection very good seats quite comfortable"
Cons: "entertainment non-existent for business class, or for my row (row 1). flight only 2.5 hours so no big deal, but entertainment on longer flight would have been a problem (no personal screen) suggest something like a competitor airline does (american company name, begins with "U"). use on-board wi-fi and we stream in entertainment onto our personal devices...."
Pros: "I was very impressed with China Airlines. They were very professional. The plane was relatively spacious and clean. The food was good and no delays. Very nice."
Pros: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Pros: "The crew was very nice. The flight was safe"
Cons: "Only pork was served. Every movment of the back passenger were felt."
Pros: "They were so helpful and kind at the check in counter. They allowed us to change our flight so we could arrive in Hong Kong early. We really appreciate that."
Pros: "Crew, cleanliness if the aircraft. Pillows and blankets plentiful. Did not overbook the flight. On time"
Cons: "Food awful"
Pros: "Plane was clean and staff were accommodating."
Pros: "The crew didn't nag that I can't watch a movie on my mobile, even during take off and landing. That's highly appreciated. I also could tallies my GoPro during the entire flight, no negative comments from the crew, unlike many other regional carriers here."
Cons: "The IFE screens are very small and dated. There are big IFE boxes under the seats limiting your feet real estate. Food was mediocre at best."
Pros: "Generally comfortable. Friendly staff."
Cons: "Food was mediocre. Entertainment was limited. The screens were outdated, making it difficult to watch anything."
Pros: "Food & water were passed out on time"
Cons: "Too full, seats were so near each other"
Cons: "Flight back had a 3.5 hour delay"
Pros: "business class cabin was one of the best I've been in. excellent seats and entertainment"
Cons: "business class lounge in SFO needs a lot of work."