Pros: "the Crew as always on ANA flights is amazing"
Pros: "Yes, it was great."
Pros: "Amazing crew! Great food service!!"
Cons: "Cleanliness of tray table"
Pros: "Very clean. Crew was very good. Food was for the most part fine."
Cons: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Pros: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
Pros: "Meal, crew"
Cons: "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."
Cons: "the seats are not reclined, not comfortable at all"
Pros: "Excellent crew!"
Cons: "It could have been quieter."
Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Pros: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Cons: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Pros: "The food and the crew were great."
Cons: "I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest."
Pros: "Outstanding service as always - ANA rocks!"
Cons: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
Pros: "Staff was great!"
Cons: "Food wasn’t the best."
Pros: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Cons: "The food was not enough, we felt so hungry before arriving."
Pros: "Flight departed on time, landed on time....excellent service, too."
Pros: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Cons: "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
Cons: "It was a short hopper so didn't mind much. I actually slept on this plane."
Pros: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Pros: "Typical ANA quality as always."
Cons: "Nothing in particular."
Pros: "didnt make it to tokoyo"
Pros: "It was short."
Cons: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Pros: "Good price"
Cons: "Stink in the plane"
Pros: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
Cons: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Cons: "I wish I had mentioned that I was pregnant. Then maybe I didn't have to sit in middle seat..."
Pros: "Incredible service"
Cons: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
Pros: "Almost everything was good"
Cons: "Check in was complicated."
Pros: "I like the courteous and efficient service of the whole crew."
Cons: "I didn't like part of the journey to USA to be run by UNITED."
Pros: "ANA is always on time and the crew is always attentive."
Cons: "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
Pros: "Food and movies options."
Cons: "Not enough help to put my carry on on the overhead luggage storage."
Pros: "stewards very polite"
Cons: "seats uncomfortable"
Pros: "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
Cons: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Cons: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
Pros: "Good service and not too long of a wait to board the plane."
Pros: "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
Pros: "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
Pros: "Very attentive, professional crew."
Pros: "Great service, I'd definitely fly again."
Pros: "As expected from the Japanese, super polite snd patient."
Cons: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Pros: "Cabin crew provided great service!"
Pros: "The service crew are excellent and very polite. Definitely like the new window feature."
Pros: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Cons: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Cons: "It was like riding on s cardboard box. The most uncomfortable seats I've ever sat in for a transpacific flight."
Cons: "China Eastern seems to be cutting corners in Business Class - cheap headphones, significantly reduced food quality, non-functional WiFi and cabin attendants with very limited English fluency."
Pros: "The flight attendant got me a vegetarian meal without me asking. I thought I had ordered one but I had not? So I thought I would have to skip a meal."
Cons: "I hada middle seat next to a very large man with broad shoulders who was taking up space in my seat (he also had a middle seat). I know he could not help it but the flight was long and very cramped and uncomfortable. I wish larger passengers would not get a middle seat"
Cons: "Crew speaks only a couple of words in English. Never flying China Eastern again."
Cons: "Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare."
Pros: "Ease of boarding."
Cons: "Delayed an hour without a notification of how long."
Pros: "The crew was helpful."
Pros: "the flight attendants take a step forward to offer assistance. Very friendly throughout the trip. Seats are slightly roomy than Air Canada planes. Plane has wifi included."
Cons: "Rear business class seats don't recline much. Crew are surly! About what I expected. Not the airline I choose when I have a choice."
Cons: "MU ground service in PVG was fair during check in, it was not as polite as in HK."
Pros: "Food was ok"
Cons: "If they spoke more English"
Pros: "amazing crew and nice boarding"
Cons: "Entertainment could be better. Food is ok, not great. Crew is very nice but limited English."
Pros: "all the crew are amazing.. it was good ,most of all safe sound"
Cons: "just wanna about the night kit. like toothbrush and toothpaste ,eye masks . the rest are better.."
Pros: "We were bussed to the far end of the tarmac to board which seems normal for this airline out of Nanjing. The step stairs would be a problem for anyone with mobility issues. Seats are comfortable enough and the inflight entertainment has several options for current movies, tv, audio or games. Mine worked on the flight home but not the outbound flight. Meals were plentiful but not to my liking, catered to the majority of the travellers which is reasonable. There were some vegetarian meals available to those that requested previously. They came around many times with beverage service and water as well. Language is a bit of a barrier but if you are patient you can figure it out. Very happy overall with the experience we had at the price we paid."
Cons: "Food options were limited. Boarding was a long process by bus out to the tarmac."
Pros: "While the business seats weren’t as comfortable as the pods, they did go flat for a decent sleep but they aren’t as wide,you need to be traveling as a couple if you have a window seat if you want to get out while the other person is asleep."
Pros: "Die Stewardessen waren sehr nett"
Pros: "Good price"
Cons: "2 stops in china"
Cons: "Old plane lot of noise. Staff looked bored and not interested in working. Lazy Brits. People working hard were the expat. One is always better off with Mid East Airlines like Qatar."
Cons: "No hotel was provided for 24 hour stay.It is mentioned on their website to provide hotel for trips from Yvr"
Cons: "In the exit row, which I thought would be comfortable, but it wasn't because the seat didn't recline. Red eye flight, so very hard to sleep."
Pros: "As always, I was impressed by the high level of professionalism."
Pros: "good price. on time. reasonably comfortable seats."
Cons: "unannounced gate change that almost led to our missing the flight. mediocre food and non-existent entertainment."
Pros: "Good flight!"
Pros: "excellent price, lots of wine, champagne and beer"
Cons: "long slow line to show passport and boarding pass at entry. It was faster to go through immigration and out again than wait in line. Flight had 3 hour delay as they found a smaller plane. Waiting area had the doors open to the sub zero temperatures outside. No announcement made as to when we were to depart. We finally boarded buses and were forced out into the cold at 3 am to stand in line on the open stair to the plane. I was in business class with seat 12B. There were only 4 seats of business class. No Entertainment. a small snack was served"
Pros: "The crew was friendly. Seats were small."
Cons: "Food could be better. Website slow - sometimes unresponsive."
Cons: "Flight was delayed two hour and I still Waiting for my 2 lugages. I will never use this company again ."
Pros: "It was a real airline"
Cons: "Didn’t let you use iPhones... even on airplane mode"
Pros: "Very little."
Cons: "Lost my bag, no food, no TV, nothing. Bare bones flight."
Pros: "The tickets were a great price, the staff was great, the entertainment selection was great, and overall I'd give the experience an A-"
Cons: "The food wasn't good and it was really hard to request the vegetarian option."
Pros: "The movies and seats were amazing so it made the flight go by faster"
Cons: "None of the crew really spoke any English"
Pros: "Better than expected. Crew was very friendly and attentive. Great value business class!"
Cons: "This was by far the worst airline experience I've ever had. This airline almost appears to go out of its way to treat it's customers poorly. The experience starting with check-in is a customer service nightmare."
Pros: "Movies are updated"
Cons: "Wifi doesn't work. Rude crew, doesn't have manners. Lack movies. no choices since they run out."
Cons: "Kayak doesn't give the gate or terminal on reservations, that means it is a mystery. China Eastern changed terminals in Shanghai and there was no warning in the reservation. This part of the experience needs to improve"
Pros: "Please email me a contact in Bangkok - English speaking"
Pros: "Good service"
Cons: "Each flight there was cigarette smoke that would occasionally come through the ventilation as if some of the crew was smoking or someone in the bathroom was smoking, but I have not experienced this with other airlines."
Cons: "It was just delayed without any announcement."
Cons: "Because of flight delays a connecting flight left me behind, making this a 36-hour trip. Nothing can compensate for the agony that caused."
Pros: "Great on-board service"
Cons: "I had a layover in Kunming but was unable to check my bags all the way through to my destination, which was after the second flight. The plane landed 20 minutes late and then I had to go through baggage claim, check-in, get my 2nd boarding pass printed, re-check my bag, do customs, and security during my layover (1 hr 40 min) between flight. It was the most stressful flying experience I have had to date. Ended up running through the airport in Kunming, begging to jump lines in order to make the second flight, and catching the plane 5 minutes before takeoff. Luckily they allowed us to board even though it was so close to time. Very stressful experience."
Pros: "Good in flight service and movie selection. Flight attendants were very accommodating."
Cons: "The layover was 18 hours and there was a delay in my flight"
Pros: "The direct flight and schedule."
Cons: "The seat cushion not plush enough. I felt the solid metal for 10 hours +! For additional $800.00 to upgrade to Business, it was not worth it, for this time. I had to switch seat for landing, because the mechanics on my seat after I release my assigned sea 6At to a couple wanting to be together. My reassigned seat aisle 6D. Miss Lee the flight attendant on the right was cordial yet a little plastic, and task oriented. Appearing to try to be sufficiently polite ."
Cons: "The food was probably the worst airline food I have ever had."
Pros: "The food was good"
Cons: "They have wifi and charging stations, BUT THEY DO NOT ALLOW YOU TO USE YOUR IPHONE EVEN IF IT IS IN AIRPLANE MODE. iPads are ok, they said, but not iPhones. They are very rude about making sure your phone is off."
Pros: "Straightforward boarding, comfortable seats, friendly crew members, three square meals and a snack, in-flight entertainment. All good--no real complaints, especially for a budget airline (they let you check a twenty-kilogram bag for free, as well as allowing you a carry-on bag and personal item). Also, both legs of a two-part flight departed and arrived on time."
Cons: "The breakfast was not anything to write home about, and the movie selection was not great, but these are minor issues."
Cons: "It took us more than 18 hours to actually land on Wuhan"