Daily cleaning, installation of cabin HEPA filters on flights from Scotland to Queenstown
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Scores according to KAYAK customer reviews
Cons: "Unfortunately there were many babies crying and poking around the entire time, but that can’t be helped. Everything airlines related was great though."
Cons: "No it was good"
Pros: "Relaxing Cabin crew were awesome"
Cons: "Not that I can think if"
Cons: "Boarding system. Final call on gate and it's to get to 2 more areas."
Pros: "The flight was on time and the crew was nice."
Cons: "The entertainment options and food were outdated and very much unpleasant. Probably the ground staff was careless, thus, they just broke my one baggage in that transit."
Pros: "I had a trouble because of crazy guy who sat behind of my seat. But crews didn't try to solve that problem actively. So, I will complaint about the attitudes of crews tomorrow morning."
Cons: "Crews attitude for the problems because of crazy guy of the flight. That was very passive responce. I was very embarrassed and frustrated. Why didn't the crews control and solve that kinds of problem? I don't understand. The crazy guy hits my seat about 4 to 5 times strongly."
Cons: "Boarding took very long and seating was very weird. A lot of people including me were moved around multiple times due to seating problems. Apparently there was no sync between the staff itself and everyone was trying to solve this problem in their own way. However the good part was that they were at least trying to solve the problem! Flight was delayed by about 30 mins due to this chaos."
Pros: "Legroom and seats Entertainment"
Cons: "Slow service Sparing on refreshments"
Pros: "Everything was great"
Pros: "I like the food, history, and the people contributing to make this country so beautiful."
Cons: "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."
Pros: "coach in many airlines don't offer any amenity kit emirates still provides the basics socks, ear plugs, tooth brush etc. Food and drinks are good with choices"
Cons: "the connectivity offered by emirates and fly Dubai is not a good idea. its loss for customer to pay emirates fare and fly with Flydubai"
Pros: "I liked the cooperation of the crew."
Cons: "There's no specific reason to dislike, but 1 thing that they changed my schedule now,"
Cons: "Better & flavorfull food .. Qatar & KQ Airlines hands down have better tasting food"
Pros: "Good service by Emirates"
Pros: "I like thec customer service. Very accommodating"
Pros: "Smooth flight"
Cons: "The food"
Pros: "Staff is very friendly. Food service is really good"
Cons: "Everything is good. But need to improve a entertainment. New movies Indian handi and Pakistani"
Pros: "Emirates flights are awesome and have a good stuff. Very well organized staff and good food served"
Cons: "Nothing bad."
Cons: "Did not have any non-veg food. The only vegetarian food was tasteless and not relatable for a flight to Kochi. TV and internet were struggling o keep up with user demand, crew had standard answer - try later."
Pros: "Internet check in, saves time and paper!"
Pros: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Cons: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
Pros: "Food was good and not over salted like most airplane foods"
Cons: "Need more recently released US movies Options are so few Not enough African movie either"
Pros: "Leg Room"
Cons: "We already quoted vegetarian but they failed to serve vegetarian, but they arranged substitute that is happy to me."
Pros: "all entertrainment onboard is excellent ."
Cons: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Cons: "I didn't like the food after I hate the fish with rice I got sick sweating cold!!terrible experience!!"
Pros: "Overall the flight was good. The crew was very helpful. Food and service was excellent."
Cons: "Long flight."
Pros: "Overall very good"
Pros: "Food, comfort, service all excellent! Hands down best 8+ hour flight experience vis-a-vis other airlines."
Cons: "While there was much in the way of options for entertainment, navigating the system & touch screen was a pain. Often the mouse doesn't follow your touch and you end up clicking things you didn't mean to click + having to press multiple times."
Pros: "The entertainment, seats, and food were all good."
Cons: "My only complaint would be that I didn't feel the crew members were around unless food was being served. I got up and asked for water twice, and at one point I woke up to find I had just missed the serving of a snack but when I rang my bell for a crew member to come over no one ever stopped by."
Pros: "Great service, good food, lots of entertainment options."
Cons: "Hard to sleep with multiple service times"
Cons: "Boarding was not organized Crew forget to return to you with your drinks The seats are NOT comfortable"
Pros: "We love Emarites Airlines Service"
Cons: "When boardiing at Dubai entry used one gate with steps this was a minor inconvenience wth the friendly helpful assistance of the flight attendants."
Pros: "Food was ok"
Cons: "Smallest leg room ever"
Pros: "flight attendants, food, nighttime lights, seats, movies"
Cons: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Pros: "One can always be sure that emirates will be a great host almost every time. I enjoyed the service and the variety of food choices available. The staff was responsive and sensitive to individual needs. Enjoyed the entertainment and choice."
Pros: "I love the wide variety of beverages. I also enjoyed how many times they passed through the cabin to offer us drinks."
Cons: "I have been on the newer planes and the TV functionality is great. However, the older versions have poor quality TVs with horrible functionality. The touch screen does not respond to your finger and sometimes you can't even get the remote to work. They definitely need to update the technology on all planes."
Pros: "Liked the entertainment."
Cons: "Some of the crew members were rough. Bashing the passengers and missing the courteous approach. No snacks available in the kitchen between meals on the long 14 hours flight segment."
Cons: "Medicore service tryed almost all major airlines,"
Cons: "Seats elbow room was insufficient."
Pros: "The seat was comfortable."
Cons: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."
Pros: "Big screen"
Cons: "I and my friend booked together but we had to sit separate. All round trip. What the hell?"
Cons: "Boarding was 'mediocre' due to the air crash earlier in the day, led to a gate change and various chaos. Great staff through, so not really so bad and totally understandable...."
Cons: "Us passengers are obviously an inconvenience to the crew"
Pros: "Assistance with moving through airport due to a disability"
Pros: "Crew was super kind and friendly. Food and beverages were good as well."
Cons: "Seat space in main cabin was a little cramped. The seats themselves were a little hard."
Pros: "On time. Very efficient staff. More of this please!"
Cons: "Not a lot!"
Pros: "Window seat on my own. Landed early."
Cons: "Direct flight to Melbourne."
Pros: "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
Pros: "Crew and plane were fine. Nothing super special. Definitely less desirable a flight than European."
Cons: "The international flights Quantas runs are fine. Beware of JETSTAR this airline is somehow even worse than value airlines in the United States. They weigh bags at check in, harass customers, the worst experience I have ever had in the air. Fly anyone else. JETSTAR IS BEYOND TERRIBLE."
Pros: "Everything, I was upgraded to the upper cabin, crews are wonderfully friendly and warm."
Cons: "First aid kit, in case of sudden nose bleed caused by dry air. Other than that, perfect!"
Cons: "Our original flight was cancelled and we were not notified by justfly. Just fly also accepted the flights on our behalf so it mean we couldn't chose the new flights"
Pros: "great crew"
Cons: "flight delayed - but that happens..."
Pros: "Crew always competent & professional"
Cons: "Boarding was chaotic"
Cons: "That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane"
Cons: "Seats were awful."
Pros: "Very friendly crew, and super comfy flat bed in business class."
Cons: "On this occasion, Qantas delivered the goods!"
Cons: "Lost 2 of 3 bags. Still don’t have them. Some staff very helpful and empathetic. Some staff very rude and abrasive. Didn’t want to take ownership and work to correct the problem. Had a “not my problem” attitude"
Cons: "Always a pleasure to fly with qantas"
Cons: "I booked emrits but i was boaded on quants"
Pros: "Not a lot to like. Some flight attendants were nice. Others not so much."
Cons: "Filthy toilets at the beginning of the flight. If they were ever cleaned they didn’t get behind the toilet or the walls. The walls stained with something dripping. Paint peeling in toilet. No room at all. I am small and with seat in front pushed back I couldn’t move."
Pros: "Economy seats were surprisingly comfortable . As usual not enough toilets!! The boarding in Jnb was the usual security schlepp but all in all no complaints and I will certainly fly this route and use this carrier again."
Cons: "Not enough toilets on board - peolequeing forever to get a chance,really tough on the parents with children."
Pros: "On time, could have actually been early, but no."
Cons: "Uncomfortable cramped seats, selection of entertainment was dire, nothing I wanted to watch."
Pros: "Staff helpful and friendly. We got there"
Cons: "It’s a small plane without much to offer"
Pros: "everything was lovely"
Cons: "the outdated on flight entertainment system"
Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Pros: "The staff on the flight was fine."
Cons: "When I went to transfer flight to Perth there was an agent at the security who found that I had a wallet ninja and showed him it just threw it in the trash without asking me what my options were. Had an attitude when I asked what the heck? He was totally rude and ruined my perception of the Qantas staff."
Pros: "I was very surprised that a short domestic flight offered a free drink and dinner service."
Cons: "My only fault was that they didn’t offer a non meat option on their selection."
Pros: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"
Pros: "Just about everything was perfect. Friendly and most accommodating staff. Very good meals. Nice seats. Also great entertainment selections. This was our first time flying with Qantas Airline. Overall, this was the best flying experience we have had. Oher airline companies should learn from Qantas Airline!"
Pros: "Service and attitude"
Cons: "Very long flight"
Pros: "I liked the grilled chicken and the beef selection"
Cons: "The actual greens in both salads were weak; soft not crisp and cut in large chunks nose that were hard to handle and not flavorful."
Cons: "Really unnecessary delays."
Pros: "Good was good"
Cons: "I sat in seat 77c the seat in front of me had something broken so my seat table kept falling down. Other than that it was good"
Pros: "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
Cons: "Planes are looking a bit tired."
Pros: "It was all good, start to finish."
Pros: "The crew was friendly and attentive. They worked hard to make the long flight as enjoyable as possible. The food was bland and uninspired. The in seat entertainment had a great variety though it stopped working with about an hour to go so that was frustrating."
Pros: "The crew was great and attentive."
Cons: "I'm not sure why we needed to bus to the plane at LAX but it caused and over 1 hour delay for take off."
Pros: "All the food. Service was good."
Cons: "There was a delay but they didn't explain what was going on. I overheard that there was a threat."
Cons: "Flight turned around after being in the air for two hours. No compensation was provided for the incovinevnce. rebooked on a Virgin flight. I want to be refunded for the qantas flight."
Pros: "Flight was on time. Complimentary wine is always a plus for Qantas"
Cons: "Evening flight snacks may be hip - but they're hardly edible!"
Pros: "Liked service and entertainment"
Cons: "Lack of legroom"
Pros: "Absolute top shelf service from checkin to de-planing."
Pros: "Assistance is good."
Pros: "Excellent service!!! The flight attendants were amazing! Everyone seemed happy and was very pleasant. Would definitely fly with Quantas again. Thank you for making my trip more enjoyable."
Cons: "Did not have any meal for the 2h45m flight"
Pros: "Staff were super accommodating and friendly. Best pillow I've had on a flight. Blankets were nice as well."
Cons: "Seats didn't accommodate my broad shoulders well. Seats seemed tighter than ones I've flow long distance on before ie. Iceland Air, New Zealand Air, and Emirates. Head phone jack is inside the seat arm rest which made it awkward when adjusting. No standard head phone jack but a converter is provided."
Cons: "I was surprised that we were flying a different carrier than Emirates"
Pros: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Cons: "No complaints."
Pros: "plane will clean and service pleasant. hot meal service on 2.5 hour fight."
Cons: "limit weight of roller carry on limited to 8 kg, though did not check weight of shoulder bags New Zealand immigration is intense with bio inspection - check that you do not have any nuts or other issues as took a long time to inspect packaged food bought at Sydney airport Prior to check-in, needed evidence of flight leaving New Zealand, not just confirm number - paper with actual ticket number"
Pros: "So much leg room and leaning back was great!"
Cons: "Asked the attendant for tissue more than twice and she never brought it over to me."
Pros: "I booked by flight last minute due to a family emergency overseas. As such, I arrived to the airport a little later than I should have, the passengers had boarded the flight. The ground crew couldn't have been nicer in expediting my boarding and getting me on the flight. I can't thank them enough. Top service. Thank you. The flight still arrived 25 min early after great snack and smooth flight."
Cons: "Poor boarding procedure in Melbourne. Delay badly handled, missed important connection. Business class inflight entertainment dos not work!"
Pros: "Crew was very professional. Entertainment was good. Pillows and blankets were availanle when we arrived."
Cons: "We were sporadicaly with water and ice from above. The arm rests were uncomfortable and some were broken. Food was only so so and for international flyers, the menu was not able to be fully understood."
Airlines flying from Scotland to Queenstown have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Scotland to Queenstown
Masks required on board, masks provided on flights from Scotland to Queenstown
Social distancing seating
Middle seats unavailable to book on flights from Scotland to Queenstown
Testing for antibodies, testing for symptoms for flights from Scotland to Queenstown
Waiving of change fees. Search flexible flights from Scotland to Queenstown