Pros: "Seat was roomier. Food was good."
Cons: "To actually be on it would’ve been awesome"
Cons: "Mechanical issues caused delay, unavoidable. Crew was friendly and kept us updated."
Pros: "Food was actually quite decent"
Cons: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Cons: "The unplanned layover in HNL was very poorly handled."
Cons: "The plane took forever to take off"
Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Cons: "Crazy cold all flight long, made me even waking up. They should have served gloves and hats."
Pros: "I got super lucky and had three seats to myself, it's a long flight just over 12hrs and good sleep is precious. The entertainment options were excellent and I watched some great first run movies. Food was quite good with options, beverage service standard. Restrooms were readily accessible and "clean.""
Cons: "We left SFO an hour late waiting for a handful of late passengers - good for them though, eh? The rest of the passengers on plane were packed in like sardines. Seemed to me that too much space on plane dedicated to the premium 'cabins' for the uber rich, but they were interesting to look at."
Cons: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Pros: "boarding and landing excellent time."
Pros: "The flight was on time. Departure and arrival were bith smooth and staff was friendly amd attentive. Kayak has been my go to when booking flightd and hotels."
Pros: "See above"
Cons: "See above"
Cons: "I thought I was flying Lufthansa but got United which is the worst Airline in my opinion. Delayed 3 hours and poor service."
Pros: "The crew was nice and tried to be helpful. There were charging stations and free WiFi!!"
Cons: "I have a gluten allergy so I couldn’t eat the pretzels. Despite loading the United app I wasn’t able to get the free tv to load during the flight."
Cons: "It took a very long time and multiple stops to get to my destination which should not have taken so long. Also it was extremely expensive for such a difficult itenerary to go from SJU to PVD."
Pros: "Excellent flight crew was awesome"
Pros: "It was great! Excellent service."
Cons: "Still stuck on th tarmac an hour and a half after landing in Dallas because of lightning weather conditions and no ground crew to bring the plane in. Can't they wear a rubber suit or something??"
Pros: "Fact I got home safe."
Cons: "Feeling like we are cattle or sheep and no personal interaction at all. No customer service and everything has a price."
Pros: "Boarding was easy. Lounge in Santo Domingo was very nice. Fair price for ticket."
Cons: "Upgraded to business class for flight home. I had aisle seat last row. Cart left in aisle to keep cabin class from constantly using the bathroom by the cockpit. But they kept coming just pushing the cart aside and rubbing their butts on my arms and shoulders to squeeze by. I understand why they did it. Many times their was a long line and people bothering the guests in business class. I eventually complained and the cart was removed. The attendants really tried hard to minimize the traffic through that section. But to little success."
Pros: "The crew was lovely. Boarding was a breeze."
Cons: "They don't let you view the flight path unless you pay $5.99 for the full entertainment package. Not cool, guys. The airline advertised two different cheese plates, but the crew informed us that the airline hasn't provided them to the planes. Big disappointment."
Pros: "Flight on time Although tight, easy connection to next flight since gates in close proximity"
Cons: "Way too cramped Last row no possibility of reclining, VERY uncomfortable for any flight, and especially a red eye Having to pay for all / any inflight entertainment - bad policy!"
Pros: "THE SERVICES WAS OK"
Cons: "MY SEAT,,I DONT LIKE ALL AWAY IN THE BACK,AND NOT FREE ENTERTAINMENT,,NO GOOD ,SHOULD BE FREE,,"
Cons: "On my flight back during taking off, I was throwing a trash away into a little bag that is also designed for vomiting. When I pushed a trash into the bag, I felt that it was already wet. Somebody vomited into it at the previous flight and placed it back to the seat's packet. I am not telling that it was the cleaning crew's mistake because it looked like unused until I pushed my hand into it, but it was still a very unpleasant experience and could be also a health hazard."
Pros: "The crew was great....they spoke english n spanish...very warm group"
Pros: "Everything about my whole trip was amazing"
Pros: "They pick and choose who they thank after a flight. No entertainment, bag of pretzel for food."
Pros: "Crew worked hard and were terrific."
Pros: "it was nice to get a meal voucher. The crew was nice. I thought my partner and I would have to sit separate but they put us together in the emergency row which actually had great leg room. ty!"
Cons: "the 4 hour delay changed all of our arrival plans. text messages were not always updated and neither were the airport boards as the gates kept changing. The check in line was just ridiculous. The staff members kept walking away or what seemed like .. talking to friends- I've never seen a line move so slow and I'm from new York."
Pros: "Was good"
Cons: "Leg room"
Pros: "I enjoyed the way the staff was kind and helpful. The planes were full and the staff was doing their best to meet the need of everyone aboard."
Pros: "The staff was able to help at all times,The crew too."
Cons: "I have to pay for my suitcase."
Cons: "I don't don't understand why they charge me 30.00 dollars fo my bag? When my son buy me a ticket no bidy explaing about that."
Pros: "The aircraft was neat, clean and up to date. Boarding was well organized. Take off and landing was great."
Cons: "The service crew could have been more friendly."
Cons: "The seats but the service and flight was great!"
Cons: "Not enough room to write my opinion !!!"
Pros: "I have food a low score as there basically was none. I was offered a glass of water. I paid $74 for an emergency exit seat, and while it gave extra legroom, the seat hardly reclined at all."
Cons: "Lack of food choices, but perhaps not atypical for coach."
Pros: "The crew, friendly."
Cons: "We left about 15-20 mins late. Full flight, no room to stretch. The form was given almost at the end of the flight with not enough time to fill it out. No pens were offered."
Pros: "The flight departure on time"
Cons: "Don't foods in this flight and I had to wait to much for the wheelchair"
Pros: "They got me on a flight home that night"
Cons: "I had to wait 4 hours in the St. Louis airport and 4 hours in the Dallas airport. Was a very long day!!!! I do not like to fly American Airlines and that was the only flight that was available. The plains are small and cabin pressure always hurts my ears."
Pros: "The timing of the flight for Tuesday night was right I don't have that much delays !!!"
Pros: "Crew, Entertainment options, spacious seating"
Pros: "Nothing about i liked"
Cons: "Too much waiting. Delaid by 8 hours"