ZQN - VLI
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Top airlines flying Queenstown Intl to Port Vila Bauerfield
Scores according to KAYAK customer reviews
Pros: "Great crew & nice meals."
Cons: "The touchscreen menu icons does not seem to be working as you have to keep tapping the function tabs so many times. This is wasting a lot of time."
Pros: "Aircraft and crew service was excellent. Seats were not too comfortable"
Cons: "More leg room would have been nice for 14+ hours flight"
Pros: "Crew, comfort, snacks"
Cons: "When boarding stick to boarding from back to front, and stick to rows and not a free for all half way through"
Pros: "Entertainment was very good. Crew was professional and efficient."
Cons: "The seat had no lower back support and was really uncomfortable."
Pros: "Crew were helpful and very nice. However, as first experience flying internationally with Qantas wasn’t positive.. very proud to be Australian but their mechanical faults doesn’t help in customer loyalty."
Cons: "Flight delayed due to mechanical faults for 4 hours. $15 meal voucher is not sufficient to cover the cost of proper meal. Airlines if allocating seats automatically should not put a female in between two males, not a very nice experience. No option to amend seat."
Pros: "Amazing food and entertainment."
Cons: "I’ve been on more comfortable plane seats."
Pros: "movie selection was good"
Cons: "air was stale, food was just okay"
Pros: "The service and entertainment provided"
Pros: "fast trip from japan all ontime quick boarding and unloading"
Cons: "the food main meal on an australian airline consisted of meal a) sushi etc b)Japanese style chicken and boiled rice (chicken thigh full of fat and sauce was greasy) could not eat c)pasta twists with dried up sauce (could not eat) very poor quality food will bring my own next time no plain option"
Pros: "crew amazing seat to tight"
Cons: "wider seat"
Pros: "On time"
Cons: "No inflight entertainment available."
Cons: "After a three hour delay and missed connection and rebooked flight, that is when the service declined. We went through 4 different lines in the Dallas airport, almost missed the rebooked flight due to miscommunications and shuffling of where we were supposed to be. And now delayed luggage."
Pros: "Food was ok."
Cons: "More information about the ongoing delays. Cabin crew seemed aloof."
Pros: "Good food and snacks. Great boarding and off boarding experience. Appreciated the help by Qantas ground crew who helped me with my wheelchair in Sydney."
Cons: "Small, uncomfortable economy seating. Crew came by infrequently but were attentive when they came."
Pros: "ENTERTAINMENT. ONE STAFF MEMBER DID HER BEST TO LOOK AFTER ME DUE TO THE TERRIBLE SEATING ISSUES."
Cons: "I REQUESTED AND WAS GIVEN A WINDOW EXIT SEAT AS I AM TALL. THE SEAT HAD NO WINDOW AND HAD A HUGE EXIT BARRIER IN FRONT OF ME SO IT WAS VERY UNCOMFORTABLE. THE STAFF TOLD ME I HAD TO PUT MY SHOES BACK ON BECAUSE I WAS IN AN EXIT ROW. A DIFFERENT STAFF MEMBER SAID IT DIDNT MATTER"
Pros: "Everything was barely adequate. All the flights on this trip was substandard. Planes seemed old and dirty. Really disappointed."
Cons: "Barely made the connection."
Pros: "Friendly crew"
Cons: "Needs vegetarian options"
Pros: "This flight was pretty roomy since I had a whole row to myself."
Cons: "When I checked in there were 2 employees behind the counter ignoring the line of people dropping off checked bags and 1 employee actually working to take checked bags. This is the third time in a row that this has happened on a Qantas flight for me."
Pros: "It is always a good flight with Qantas,great staff are friendly and helpful for me and all passengers.like watching the movies,meals are good quality.You are updated with what is going on as you fly."
Cons: "A twenty minute delay on landing and was raining in Bangkok but that is ok."
Pros: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Cons: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."
Pros: "The sitting arrangements was great"
Pros: "staff were very friendly"
Cons: "the entertainment equipment had a glitch and not function properly"
Pros: "Qantas staff unfailingly helpful and courteous."
Cons: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."
Pros: "Staff are always amazing"
Cons: "There were no headphones for in flight entertainment. Sure its only an hour long flight but still, some distraction from the turbulence would have been nice."
Pros: "WiFi on board"
Cons: "Still don't like greasy toasties for breakfast but better than butcher muesli"
Pros: "Nice crew"
Cons: "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."
Pros: "Detail and attention to peoples specific needs. Service prior to boarding and during were excellent"
Pros: "Qantas is always a great choice. Good food and service."
Pros: "Flight was late 30 mins"
Pros: "The staff on the flight was fine."
Cons: "When I went to transfer flight to Perth there was an agent at the security who found that I had a wallet ninja and showed him it just threw it in the trash without asking me what my options were. Had an attitude when I asked what the heck? He was totally rude and ruined my perception of the Qantas staff."
Cons: "Plane was approx 1 hour late"
Cons: "Lack of food for dinner..they ran out."
Pros: "Pleasant, clean & comfortable"
Pros: "Singapore airline best for Australia"
Pros: "Crew member Trevor was funny and the perfect host. Good selection of movies."
Cons: "Seats are super uncomfortable and there is no privacy ... worst Business class facilities I’ve ever experienced. Seriously substandard might as well fly economy or better still use a different airline."
Pros: "Food was a improvement luggage transfer to connecting flight great a"
Cons: "All good"
Pros: "The flight was like floating on a cloud. Stunning crew, so efficient"
Pros: "Service and attitude"
Cons: "Very long flight"
Pros: "Everything was great - arrived early. Excellent service."
Pros: "Staff of Quantas was helpful getting us on the plane after Emerites suspended our tickets We had to pay for a second set of tickets at a higher price on the day of our flight Lucky we made the flight"
Cons: "The seating was s cramped Glad the flight was only 3 hours"
Pros: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Cons: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."
Pros: "Seats were fine, crew was cherry nice and professional. Enough toilets for the size of the plane."
Cons: "Airplane food is always what it is."
Pros: "Quantas rerouted our SFO - SDY non stop trouble LAX to pick up 28 Passengers!! So 270 Passengers ha to endure an additional 3grs 30 min. No compensation not even a drink voucher! Not up to Quantas standards."
Pros: "The long trip !"
Pros: "Although we were seated in economy and legroom would be tight, we had a truly great flight. The staff are all sweet, smiling, considerate and helpful. The snacks kept coming and the meals were delicious! We’re were treated so nicely, I hope to always travel on Qantas to visit my grandkids. My last United flight wasn’t even close to being comparable. In fact, I dreaded the thought of the long flight but Qantas has changed my view and now I have NO reservations when contemplating future visits."
Cons: "My husband is a lacto ova vegetarian. If I checked that, then he wouldn’t have been able to pre-order the delicious vegetarian bechamel lasagne. He would’ve received a meal specifically designed for him. Best way to order next time in order to get the pre-ordered dinner/lunch and then the lacto ova for the breakfast?"
Pros: "The staff did the best they could to accommodate everyone on a full flight in economy. The passenger in front of me had a failed entertainment system and the staff handled it very well."
Cons: "The leg room is obviously minimal in economy but compared to Singapore Airlines this was cramped and when the seat in front reclines it's almost impossible to find a comfortable position if you're over 5 foot 9! food was below par."
Cons: "Qantas food gets worse each flight."
Pros: "The service and the meals and snacks- American airlines do not provide any of those things anymore, Qantas did domestically as well as on our international flight."
Cons: "Seat room on the international flight - became uncomfortable after over 17 hours and could not afford upgrade to business or 1st class."
Pros: "Comfy flight. The staff were really helpful."
Pros: "Crew member Camilla was very good with infant & mom seated in front of us, giving personal and specific emergency instructions before takeoff"
Cons: "Typical coach seats but that’s what we paid for"
Pros: "Yes the crew was great."
Pros: "The crew did well checking up on everyone regularly and the plane was comfortable."
Cons: "The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times."
Cons: "Bag drop was a mess in flight was great"
Pros: "NYE celebration aboard, lovely staff, easy and peaceful flight"
Cons: "Flight was delayed an hour and boarding was slow due to only using one aircraft door."
Pros: "Seats recline far, great for sleeping. Crew members very helpful and cheery. Food was surprisingly good."
Cons: "There was no option through Kayak to choose a meal option, but the standard meals were ok so wasnt the end of the world."
Cons: "They ran out of sandwiches after only servicing 1/4 of the plane, and they are the only substantial pieces of food to buy for dinner! I was starving."
Pros: "Crew great. Very grateful for the cuppa"
Cons: "Headrest low for a tall person. Shoulders sort of rested on it. Notconfy"
Pros: "Nice easy flight for an old lady, well looked after"
Cons: "Everything is good."
Pros: "Loved the amount of leg room and food choices."
Cons: "Maybe more offers for drinks throughout the flight. Check in of the bags was automated in some areas but there didn’t appear to be sufficient staff to assist. That and as travellers we tend to move slower that a Virgin worker would so I couldn’t put all my bags on board. More assistance at checkin"
Pros: "Nothing the planes are old in comparison to others and the staff were woeful."
Cons: "Everything but most of all your staff. Are they there to just collect a pension? More order takes and police then friendly staff serving clients."
Pros: "The crew were OK. I had no personal interactions. I found the seating uncomfortable and not what I had requested for medical issues."
Cons: "The experience of economy x seemed the same as economy. My seat request did not happen."
Pros: "Was just like any other plane trip"
Cons: "More substantial 'snack'"
Cons: "Y’all are spectacular! Best airline to travel with."
Cons: "We got bumped to quantus flight at the last minute. VA was not helpful is getting us to the new flight."
Pros: "I like Virgin Australia -- luggage allowances are generous and it's nice to have a snack."
Cons: "Flight was late, snack was not nearly as nice as on my previous trip (little crunchy snacks instead of cheese & crackers), they didn't want to serve hot drinks but offered no caffeinated substitute (in my opinion, if they are going to halt hot beverage service due to turbulence, they should offer free soft drinks instead, or at least free beer & wine since that would have been offered anyway if the flight had been on NSW time). Nothing major, just not as great as my previous experience with this airline."
Pros: "Arrived early, departure was on time"
Cons: "Virgin appears to have lost its way in its treatment of business class passengers from Fiji to Brisbane. Gone is the lounge to relax in prior to boarding , long ques and bottlenecks in "priority " lines whilst trying to board and then there is that other affliction that they now suffer from poor quality meals and selection of same Oh well so much for that wonderful experience of flying at the front of the aircraft"
Pros: "Plane was clean, crew were fantastic, food was acceptable"
Cons: "Seating doesnt allow a lot of leg room for taller people unless you want to pay more for Premium Economy, We travelled early December and the Entertainment still referred to the November listings"
Cons: "In flight entertainment die not work for me..."
Cons: "No seatback monitor."
Pros: "Crew very helpful, friendly, and profession,"
Cons: "I don't like the delay at Boarding and staying so long time at Aircraft before taking off"
Pros: "The food was pretty damn good Staff were friendly"
Pros: "Quick, efficient, all you want and need for a flight to Melbourne."
Cons: "I had 3 bags and they all came in on separate flights and one didn’t make it before my connecting flight. Now I have to wait for it to be delivered..."
Pros: "Not much"
Cons: "Food VERY basic SErvice just OK"
Pros: "Can't complain at all with Virgin's A380"
Pros: "Nice ppl"
Cons: "Nothing it was great!"
Pros: "Plane was pretty empty in economy so I was able to lie down to sleep a little"
Cons: "Vegetarian dishes very spicy especially for breakfast"
Pros: "Flight was fine. Food was fine."
Cons: "A wheel was broken off our new samsonite luggage. Virgin does not care."
Pros: "The coke"
Cons: "Not bloody much. I'm passed I'm not with my wife now"
Pros: "Comfortable seats"
Cons: "My flight was delayed, the girl at reception had me blocked off seats and when the delta girl was looking into why the plane was delayed, she rebooked my seat. She said a virgin rep would have to rebook my seats, when I got la, the lady was rude and didn’t seem to care about what happened. She said the manager would talk to me, he never did. I asked to upgrade my seat then and she said the flight was closed to due to the delay. I don’t understand why I had to be penalized because each flight was delayed"
Pros: "Everything was perfect. Would fly Virgin again in a heartbeat."
Cons: "The flight is long. But not in your control."
Pros: "Fast check in, friendly staff"
Pros: "Food, crew was nice."
Cons: "Seat was terribly uncomfortable."
Pros: "Coach seats are pretty comfortable. Crew announces for people to put their seats up when meals are served. Entertainment chicles were solid."
Cons: "Some crew members were aloof. Service was ok and very dependent on which crew member it was"
Pros: "Attendants were pleasant enough"
Cons: "See above, I was so bored, tired and irritated I can’t be bothered to say if this flight was good or not. Much better than being stuck in the airport and was glad to get to my destination."
Pros: "arriving in Brisbane!"
Cons: "Delay as for some reason it appeared there was no knowledge of length of Dunedin runway. Plane old, not very clean. No entertainment and no food. Did not book a meal but felt that due to 3 hour delay there could have been a slice of bread, a bun, or something, on offer."
Pros: "My trip was delayed for almost about 6hrs without any notification from you people. That was really bad taking into consideration I paid extra for sms just to be notified in case of any changes or so but you guys failed to do so."
Cons: "Was not notified about the delayed or changes to my trip. You made me paid for a service as mentioned above but was not received"
Cons: "Staff attitude on board very poor Overall experience very mediocre Entertainment selection very Asian biased"
Cons: "You can eat a dick regarding your flight from Syd to NYC. Delta is bullshit and so is your service. The end"
Cons: "they lost our bag on a direct flight, how can they do that? when we got there they only have an agent who told us to contact virgin airlines in melbourne!!!"
Pros: "The staff were lovely."
Cons: "The flight was delayed by two hours, the earphone jack only worked through one side."
Cons: "I usually buy Eco X seats but this time forgot."
Pros: "Everything was great. On time and very nice service Thanks"
Pros: "Staff were fantastic"
Cons: "Food options"
Cons: "Boarding made half passengers drag their carryon luggage down stairs, then drag them up the plane. Not acceptable! Almost pulled my back out."