Pros: "The crew was excellent, respectful and helpful."
Cons: "Boarding by bus is poor"
Cons: "The aircraft was very cold and chilly."
Pros: "I like the crew members"
Cons: "Entertainment selection and food could be better"
Pros: "Crew, food, time all great."
Cons: "WiFi did not work. Flight data unavailable."
Pros: "Crew is attentive to our needs"
Pros: "Amazing services and foods"
Cons: "The business class seat was great"
Pros: "Crew was attentive."
Cons: "The entertainment was rather limited."
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Cons: "Food could have been better."
Pros: "Crew was very friendly and responsive to my needs. They met it with a smile."
Pros: "They were polite."
Cons: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pros: "Punctual flight with friendly crew."
Pros: "Comfortable flight, punctual, helpful crew."
Cons: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Cons: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Cons: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Pros: "Everything was good"
Cons: "No complaints"
Pros: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Cons: "All good"
Pros: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"
Pros: "Food was ok"
Cons: "Entertainment system are old age and poor quality TFT screen"
Pros: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Cons: "Nothing! Best daytime flight to europe! And home before midnight"
Pros: "Amazing service and comfortable lay flat bed"
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "Crew was overall friendly"
Cons: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Pros: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Pros: "Personal Touch!"
Cons: "No such!"
Cons: "Food was very poor."
Pros: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Cons: "There was nothing that I didn't like."
Pros: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Pros: "Nothing specific"
Cons: "No real dramas"
Pros: "Very helpful and polite staff"
Cons: "Old B777-200 with small personal screen. And they don't have pillows on board."
Pros: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
Pros: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Cons: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
Cons: "Same food options as previous flight Not as many movie options as the longer flight"
Pros: "The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable."
Cons: "It would have been nice if wifi was free considering it was such a long flight"
Pros: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Cons: "Food was ok, not super high quality."
Cons: "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
Pros: "It was a standard flight"
Cons: "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"
Pros: "Extremely polite flight crew"
Cons: "-The food was pretty bad -Not much leg room"
Cons: "The entertainment was poor"
Pros: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Cons: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Pros: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Cons: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
Pros: "Friendly and approachable cabin crew."
Cons: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
Pros: "food was excellent =, it was timely y"
Cons: "All three were senior citizens, I was requested them to put into same lane of seat. unfortunate one seat was in different row. they had communication issue during the travel."
Pros: "I loved the entertainment, the kind staff, and the extras they gave out to try to make us as comfortable as possible."
Cons: "My boyfriend is very tall, 6'6. On the flights to and from, even though he was on he aisle side seat, it was very difficult for him to have enough room for his legs, thus making my space that much less. In the future, I think we would benefit from booking either the seat behind us for him that had more leg room, or the seats in front of us that were the first seats of all rows."
My flight from Sydney to LA the headphones and the jack didn’t work. I informed the crew member it was an over 15 hour flight with no sound in entertainment. I asked if they had kosher or halal options in one of the flights to Brisbane, the crew member wasn’t pleasant in the reply. I took the vegetarian option that’s fine but surely the crew member can say no in a more pleasant way. Although I had a great time in Australia. Thank you
Pros: "Crew and beverage options were great."
Cons: "Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight."
Pros: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Cons: "I know it's an airplane, but even so, the food was astonishingly bad."
Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Pros: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Cons: "Completely satisfied."
Pros: "Very friendly crew."
Pros: "Fast boarding"
Cons: "Food isn’t tasty at all"
Cons: "Entertainment system was playing up and crew had to reboot it several times"
Pros: "Good movies make for a quick trip"
Pros: "good privacy"
Cons: "business class bathroom queue in the morning was troublesome"
Cons: "I booked emrits but i was boaded on quants"
Cons: "Less gate changes"
Cons: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Pros: "All inside the realm of the expected"
Cons: "Seat was uncomfortable"
Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Pros: "everything was lovely"
Cons: "the outdated on flight entertainment system"
Pros: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Cons: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Pros: "The staff on the flight was fine."
Cons: "When I went to transfer flight to Perth there was an agent at the security who found that I had a wallet ninja and showed him it just threw it in the trash without asking me what my options were. Had an attitude when I asked what the heck? He was totally rude and ruined my perception of the Qantas staff."
Cons: "Flight was nearly an hour late leaving."
Pros: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Pros: "Wonderful staff, the flight felt quick and easy."
Cons: "The food, there was no vegetarian option."
Pros: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Pros: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Pros: "Boarding from an obscure gate, then being bused quite a long way to the plane was slow and tedious. There were many queues and delays along the way and the plane was late leaving. Food was not great but we we were not offered anything to drink not even water with the meal until we had finished eating. I know crew works hard but that seemed a time management problem. There is no service involved plonking down a tray. Water could be included."
Cons: "All of the above."
Pros: "Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time."
Pros: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Cons: "Cant think of a thing."
Pros: "Staff service was excellent."
Cons: "Paid for Qantas but got Latam. Not at all the same quality of flight material. Heat hearing strange clicks that I have never experienced on other flights."
Cons: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Cons: "When my bag got lost"
Pros: "Crew were lovely, friendly and very helpful."
Pros: "I got to my destination safely and on time. Food and service were above average."
Pros: "This was AA flying for Quantas and it was all very nice; the taste of the food left something to be desired, but it was all decent portions and we were fed three times. The staff was terribly accommodating and friendly. The entertainment was top notch! The flight was smooth and was as comfortable as a 12 hour flight can be. After the hellish experience I had at both O'hare and LAX, it was a lovely way to end/begin the trip."
Cons: "Nothing, really."
Pros: "Food was good"
Cons: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Pros: "On time dep and arr."
Cons: "Nothing specific."
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Cons: "That the flight was delayed and we are already getting there late to begin with."
Cons: "There was a known 3+ hr delay in Auckland for the second part of the connection through to Sydney, that wasn't advised during the flight. It caused quite a lot of difficulty for the Qantas Lounge Staff who were asked questions and unable to assist as it was operated by LATAM (LAN)"
Pros: "Luckily the flight was only 3 hours"
Cons: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Cons: "Minimal food and drink service."
Pros: "Getting there in one piece."
Cons: "Very small selection of movies and shows. Breakfast meal horrible. Heartburn within half hour."
Cons: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Cons: "1. Qantas was not interested in the fact that we were seniors and and that we were distress from our flight from USA. KAYAK SEND THESE COMMENTS ON TO QANTAS My phone no here in New Zealand is 0223446325 I can be contacted on this no. for more comment."
Cons: "The entertainment screen stopped working twice and I had to ask the crew to fix it for me twice. They were helpful and fixed it, but it was a bit of a hassle."
Pros: "Quick layover"
Cons: "Food used to be so much better."
Pros: "When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand."
Pros: "In-flight entertainment system (on-demand), on-time arrival, decent food."
Cons: "Announcements at boarding gate were impossible to understand -- very muffled."
Pros: "Wrote a story published in the Samoa News today"
Cons: "Never got my bag in Sydney and I am enroute to the Kingdom of Tonga now"
Pros: "Screen size is better and bigger"
Pros: "Flying business class on quantas is awesome"
No recommendations, keep up the good work.
Pros: "I love china and china east air, its my favorite!"
Cons: "Everything was good, better boarding lines, people get worked up when lining up"
Pros: "The technical aspects of the flight were fine. Boarding, the flight, and the aircraft. Very nice plane."
Cons: "The crew was not very friendly and it didn’t seem like there were enough staf for such a large plane. It took a long time to get our first meal, and the food was terrible in comparison to other flights, even other China air flights we’ve been on. We could not understand the English announcements as she was not a fluent speaker. I would probabalynavoid flying with China air again."
Cons: "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
Pros: "Amazing lady who worked at the counter. So fast and efficient. I’ve never seen such efficiency at any airline before. Thank you."
Pros: "all long flight is uncomfortable. The crew can help made a big difference. The airline crew seem to be too busy, ignoring when you try to request something. Ignoring you even they saw your coffee smear because desk is too small and slippery. Curtain was close all the time, as if not welcoming people"
Cons: "Crew can help made a better trip by slowing down thing. Snark area should be open all the time."
Cons: "The food could have been more tasty and warm."
Pros: "China Airlines have always been consistent in food and service. Consistency is good but the quality is not kept up as well."
Cons: "The quality of food. Maybe the food is okay, the heating up of them tends to be over done."
Pros: "Everything was great"
Cons: "It would be better if it was on time"
Pros: "Lovely crew, good amount of food and drink available."
Cons: "Sound on some of the entertainment options was too low to hear, so I ended up using my phone instead."
Pros: "Nice clean plane. Pleasant crew."
Pros: "I got some sleep. Crew was pleasant. Plane is pretty and clean."
Cons: "Old men on both sides of me ... not the best conversationalists."
Pros: "Crew was great, flight was short"
Cons: "Plane was dated, seats had a smell, tv were old"
Pros: "Crew was nice. We would have missed a connecting flight, but the airline arranged for late arrivals. The only thing was they didn’t tell us this and we ran to the gate anyway. Entertainment was free and had a fair selection."
Cons: "The only thing, was the seats are too small. For a long international flight like this it’s tough sitting in that middle seat."
Cons: "Food was not as good as I would expect from China Air and they ran out of eggs for breakfast."
Pros: "Overall flight was OK. Seems like a good value for the price paid."
Pros: "The crew was excellent with services provided. This aircraft was roomier as compared to the first leg of our trip. The flight was excellent and generally very smooth."
Pros: "Even though we were delayed out of BkK, they held the flight to SFO and got us on and our luggage too !"
Cons: "Food selection and quality poor"
Pros: "Always very nice great crew always I've made the flight 3 or 4 times now"
Cons: "Still a little bit nicer if we had a bigger selection of movies"
Pros: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Cons: "I like everything"
Pros: "Good staff, new planes, polite and efficient"
Pros: "Flight left on time landed on time. Boarding was as smooth as could be expected. All in all a very good flight"
Cons: "I need, wheelchair service for this trip but very disappointed the service. I carried my bag to find my seat by my myself. The crew only helped me to put up the bag and my umbrella stick until I asked."
Cons: "Pretty darn scary landing. I thought the plane was gonna flip, it was bouncing and lurching so bad."
Pros: "Very nice flight crew"
Cons: "Food didn't agree with me"
Pros: "The service was great. But they didn't really cater much to vegetarians."
Pros: "China air delivers on price and has new aircraft. I love flying China airlines they do a great job with small layover time"
Cons: "They damaged my luggage"
Pros: "The food was good the crew were very nice and polite"
Cons: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Pros: "Good selection of movies, staff was friendly. Seats were okay, fairly spacious. It was nice that they gave everyone both a blanket and a pillow."
Cons: "Food was extremely salty and the selection was terrible. I was given the same pasta for two meals (first time I had a choice, second time only pasta again). Even the same type of pasta but the second time there was some chicken in it too. It was gross."
Pros: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Pros: "Lot of food, good entertainment selections, friendly"
Cons: "Did not appreciate the Delayson the flights, and this is annoying that you are making me type a certain amount of characters for a review"
Pros: "Professional staff"
Cons: "Flights were delayed taking off from LAX and Taipei."
Pros: "The comfortability of the ride was great. Seats were comfortable, easy to sleep in."
Cons: "The flight was delayed. The headphones weren't comfortable at all and the movies weren't easy to hear at all."
Pros: "Crew was professional and very courteous. Helpful staff. Nice smooth flight over."
Cons: "offer water more often"
Pros: "Service and flight was mediocre and flight time was longer than I thought."
Cons: "Economy chair doesn't recline at all. It was a minial space compare other airline's international flight."
Cons: "The crews were unorganized and rude. The food has no taste."
Pros: "Had a nice flight back from Taipei to JFK on China Airlines in premium economy. Compared to economy, I was quite happy with the comfortable far-reclining seats and more than enough leg room. My one complaint is food. I'm a vegetarian and the veg options were awful...simply not acceptable. And giving passengers the full can of soda/beverage would be nice. Most adults drink more than a shot glass worth of soda or juice. Or at least fill the cup a bit more."
Pros: "That we were provided with seat belts."
Cons: "The level of uncomfortableness rivaled that of Spiritair. From friction burns on the knees from the seat directly in front of you, to virtually hosting your front neighbor's head in your lap when they recline. And I'm all of 5'8"! Even though easily +90% of the passengers were Americans, Australians, New Zealanders and Europeans, and that the flight was between 2 English speaking countries, we were addressed in Mandarin Chinese. Reminds me a bit of Air Canada with their often French bias."
Pros: "Nothing about the flight I can recall was pleasant"
Cons: "From the time we board at Taipei, the gentleman checking our ticket was rude. The flight crew member was not straighten out the customer who are loud and causing trouble for other customer. Seat was uncomfortable and small. I've suffered back pain due to the cramped seating and also my seat reclining was broken, every time I've tried reclining it just snap back. The food was bad, the bun/biscuit was hard when given to us."
Pros: "Would recommend it!"
Pros: "There were screens on the headrest in front of us and they had new tv shows, music and movies all for free. The flight crew was nice."
Cons: "The seats weren't comfortable but the flight was less than an hour. The food wasn't very tasty but i think it's because it wasn't "American" food so it was just a different."
Pros: "FREE Upgrade to Business class from Taiwan to Yokyo"
Pros: "All good"
Cons: "All good"
Pros: "I liked that I eventually arrived to my destination and was able to go home."
Cons: "Was not notified that my flight was cancelled. Remained on hold for over 2 hours as I had to beg and plead with China Airlines to find and place me on another flight that was not days after my original arrival date. Did not get any form of an apology or upgrade for the stress and inconvenience caused by the last minute cancellation. Taipei to LAX: had to wait in line to check in for 1.5 hours, as there were only 3 China Airline people working the check in desks, I have posted a video on instagram of the massive line that I stood in. https://instagram.com/p/BHobbM0A6mP/"
Cons: "Please serve food hot. And tell sir hostess to smile. And worst flight. They I Only served one meal for 8 hour flight"
Cons: "All four flights with Malaysia Airlines were delayed, no reasons and no information. Appalling."
Cons: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"
Cons: "The plane was old but the flight was inexpensive"
Pros: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Cons: "I am more than pleased with the service I received, keep up the work Kind regards Shane"
Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Cons: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
Pros: "Cool and excellent service."
Pros: "Crew are nice,but the seat need to improve"
Cons: "The seat need to improve"
Pros: "the crew was flexible enough to allow change of seat to emergency exit after takeoff. Some of the crew are friendly, but not all."
Cons: "the seats. I am 5'9 tall and my knees are touching the seat in front of me. Entertainment system needs to be upgraded. Food is so-so. Overall, MH flights, not just this recent one was just what was expected as the bare minimum."
Pros: "All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service."
Cons: "maintenance work not manage well"
Pros: "Everything. Just a simple, very short haul flight: nothing too complicated."
Cons: "There was nothing to fault."
Pros: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Cons: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Pros: "Food provided in Mumbai to KL flight was satisfactory."
Cons: "In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder."
Pros: "The seat I got was certainly comfortable enough."
Cons: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
Cons: "Delayed again. 5 flights of people crammed in gate area 81 - 84. Ridiculous"
Pros: "Fast flight and boarding time"
Cons: "Inflight food was bad, luggage at the airport took Long"
Cons: "Incorrect information of boarding gate."
Cons: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
Pros: "They provided us with a hotel to stay in until everything was arranged."
Cons: "No communications with KL that our flight was cancelled and marked me as a no show on my next flight. Which cancelled my next flights. I'm not too impressed."
Cons: "Lost bags"
Pros: "Friendly and helpful crew"
Cons: "food was horrible"
Cons: "* Business lounge was pathetic with NO food, only drink and snack. * Boarding was not efficient and took longer that it should have so had a late take off. * Business class.... Ran out of food!?!?! What the heck! only water available for 6 of 16 seats! Pathetic * Terminals not updated so had to take transfer to another terminal to get my arranged ride."
Pros: "Not enough elbow space between fat passengers"
Cons: "My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment."
Pros: "Cabin crew, smooth flying"
Pros: "Good was great."
Cons: "Flight was late approx 1 hour. Seems like a regular occurrence which is not good"
Pros: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Cons: "Lateness and lack of transparency from MAS staff"
Pros: "This was a comfortable flight with nice staff and great food and entertainment choices"
Cons: "No 12 1/2 hour flight can be ideal but this was good deal."
Cons: "The quality of the in-flight meal (noodles and fish) very poor!"
Pros: "The cabin crew was welcoming. The flight itself was smooth and on time."
Cons: "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."
Cons: "It appears the staff don't want to be there, long check in queues, poor in-flight service, average food, not even offer water in-flight, plane was dirty, entertainment average, not at the standard for a full service carrier."
Pros: "The crews are friendly."
Cons: "Foods was not good for my standard. Below average."
Pros: "I liked the crew, very polite and helpful."
Cons: "There then was a delay of 3 hours in Kuala Lumpur, which made the already long trip very endless."
Pros: "Prompt and great service."
Pros: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Cons: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Pros: "Cabin crew friendly and helpful."
Cons: "Red snapper was over cooked and rubbery. MH used to have great food. What happened??? IFE system was poor although flight was only over an hour in length - not a major issue."
Pros: "Flight was full ...so felt cramped. Towards back of plane so only 1 toilet. The Veg pie was slightly warm and unappetising , took 1 bite and left rest. Steward saw this and gave me extra peanuts instead. The brekkie was awfulll, the supposed scrambled eggs was congealed into the shape of the holder and again lukewarm the grilled tomatoe looked washed out....unappetiising...so ate the squahed croissant , yoghurt and fruit. What happened to international food standards . Crew was nice...though if wanted water later on had to get yourself.They didn't come around much offering water before Brekkie. No game option eg Sudoku on Entertainment site. My bag come off carousel more scratched than with other Airlines, so poor handling. Disembarked by stairs at Sydney Airport near Cargo plane area and had bus to Airport. Never had that before on an International flight , so took much longer to get into terminal....last thing you want after a long flight."
Pros: "Fare was ok."
Cons: "Ground agent was surly and inefficient. Paying excess bag charge took 15 minutes. Not offered an upgrade. Boarding was ok, in flight ok, as flight was short"
Pros: "Nothing in particular."
Cons: "Crew were not responsive, lacked initiative and had an upsetting attitude when serving. Food was stale, toilets had pee on the floor: Stewardess didn't bother to clean up, she just sprayed an air freshener instead."
Pros: "Comfort ok"
Cons: "I'm a 4 years Globe trotter Malaysia airlines is one of the worse companies I know my backpack new generation for great traveller by few months before at $600 form Kathmandu been torn up ( tear ) with shoes print on my backpack I'm not recommend this companies to anyone it was my first and last time I used ."
Pros: "Crew was kind"
Cons: "Very bad smell in the cabin, and not very clean"
Cons: "Flight purchase did not go through and found out too late to try and rebook it again. Tried calling booking company to sort it out and was on hold for 40 minutes which caused me to miss my flight."
Pros: "I got the bulkhead seat, so legroom was superb. The inflight dinner was also good (vegetarian gnocchi)."
Pros: "Check in people were great. Staff very cheerful thanks."
Pros: "We arrived to the airport 2.5 hours early which was too soon to check in. Instead of making us wait, the Jetstar attendant offered us an earlier flight. Very accommodating and thoughtful! Thanks so much Jetstar!"
Pros: "Good ticket price."
Cons: "They charge $60 per checked bag at check-in, and weight limits on carry-on luggage are unreasonably low."
Cons: "Lots of extra fees"
Pros: "Although the flight was delayed 20 minutes, the staff were efficient, polite and helpful with my elderly mum."
Cons: "I didn’t really like the fact that we had to pay for seats."
Pros: "Carryon luggage is restricted to 7 kg. Conflicts with worldcstandards and then they apply it to foreigners, but not to Kiwis! They would not let me take on my roller bag, but many locals got to! 9"
Cons: "See above"
Cons: "The flight was late with no explanation as to why. We missed our connection to the second flight. We had to change our car rental plans, and it cost us twice as much. We had to spend 6 extra hours in the Auckland airport."
Pros: "flight comfort was as expected"
Cons: "plane was over an hour late. a week before another Jetstar flight to Queenstown was 2 hours late. seems Jetstar is often late."
Cons: "Went online to check in and buy bags. Was able to buy one bag but was given message that I must finish check in and bag purchase at the airport. Got to airport and was told second bag was $150 and not $25. Said I should have purchased online. Explained that in one web session I was able to purchase one bag but denied option to buy second. No help or explanation. Not a fan of Jetstar or their web site."
Pros: "it was a short and very smooth flight. all the flight attendants were excellent."
Cons: "the flight we originally had booked got cancelled while we were in line to check our luggage. luckily we were 3 hours early for the flight and were able to catch a sooner flight."
Pros: "nothing to complain. everything is good."
Cons: "Had to pay significant fees for checked bag even though it was an international flight"
Pros: "The lady at the check-in counter was very helpful!"
Cons: "The seat were pretty uncomfortable for a almost 4 hour flight. It felt like we were squeezed into a tuna can. Also was surprised there was not a movie playing or wifi available to pass the time on a long flight."
Pros: "We survived."
Cons: "Screaming children, obnoxious passengers, forced to pay $120 to check two back packs, $5 coffee, rude staff... Will never fly this airline again."
Cons: "Having to pay for checked baggage when other people got on with more baggage than me. It’s a scam."
Cons: "This is a budget Airlines. I had to call to assign seat and pay for seat. The phone representative was horrible. Also, at the airport they told us to check in baby stroller which we did and they gave us a tag for stroller. The stroller never arrived in Auckland. We had to buy a new stroller. The food we paid for in advance was not cheap at all but they gave us egg sandwich."
Pros: "Check in was fast and friendly. You MUST buy checked luggage on line before you get to the airport or you will pay. We did this and had no problems at all. Also get there early and be nice. Were told our CPAPs would count as part of our free carry on allowance and were infuriated as this has NEV"
Cons: "Misinformation on CPAP policy."
Pros: "I got to my next destination"
Cons: "The $320 charge for our bags at check in!!!! No mention from kayak that there is a higher charge for bags if u pay after U buy the ticket. The walk outside To get on and off the plane. Nothing good about this airline or the lack of adequate description of their ridiculous policies from Kayak"
Cons: "Made me miss my connecting flight and were very unhelpful"
Pros: "The staff were excellent, service was good. Fro $25 each way, the food was only ok, could've been way better. The chicken neither looked nor tasted like chicken."
Cons: "Lack of communication re delayed flight. If I hadn't checked the information boards I would not have been aware of changes to domestic and international flights. Jetstar really need to work on their communication with their customers re changes to flights"
Pros: "The crew was courteous and nice."
Cons: "We were charged $100 per bag and $50 per Kg over the weight limit. Baggage fees were not clearly listed when booking this flight. We found out about the cost when we were checking in to board. Jetstar should state up front in the flight cost area about their baggage fees, not hidden in the fine print. A side note, everything on the flight cost extra; water, Wi-Fi, etc. Once the added fees are calculated into the cost, Jetstar is not cheaper than the other airlines."
Pros: "Easy boarding in Queenstown and the flight staff was friendly and helpfull."
Cons: "Thier bag fees are outragous. It was extreemly difficult to find thier allowances online and we ended up paying more than our ticket price to check our bags. If it was more clear what the fees are, we would not have chosen Jetstar. I would recomend going with New Zealand Air over Jetstar hands down."
Pros: "Not much"
Cons: "That I had to pay another $60 for the cost of checking a bag."
Cons: "They charged us $140 to check two carryon-sized bags (which we were able to fit in overhead bins on all of our other flights during the trip). VERY disappointed. It was either abandon our carryons, or pay the $140. We felt like we were held hostage by this airline's policy and will never fly with Jetstar again."
Pros: "From check in to arrival at Auckland, service was great and just as I expected!"
Pros: "I checked in online and wasn't able to add my bags to my reservation, so figured I would do it when I got to the airport. Big mistake. It cost me NZ$ 215 to heck my two bags (one was admittedly heavy, but that is still an insane amount). I knew I would have to pay for bags but more money because of something that I was unable to adress is absurd."
Cons: "Hassled at luggage check in. Had to throw out clothes and shoes to meet weight requirements as they charge $25 a kilogram for extra weight which was not disclosed when we received our confirmation. We were the only ones hassled over being a few kilos over each. Many people hand large luggage carry ons which wouldn't even fit in the luggage testers yet no one said anything to them. 90 percent of the people were easily over the 7KG weight allowance for carry on luggage and were not hassled at all. It was pure discrimination and perhaps it was because I was italian or my wife had blond hair. Who knows. I have been on hundreds of flights in my life and have never been so humiliated in my life. The blonde luggage counter and boarding ticket taker, was insulting and even insisted on seeing our australian visitors permit which is not required according to Australian customs once you have paid for it and are registered. She even tried to force my wife to check her bag even though it fit in their luggage sizing testers. Another tall lady with glasses at the luggage check in area, was also very insulting and discriminated against us. Horrible experience. Both of those people would be fired if I was running the airline. Its a service business and while I understand rules, you have to have some discretion and if your going to enforce them, they must apply to all passengers, not just 2 people out of 150!"
Pros: "Please notify kayak customers at time of purchase the need to prepurchase the food. The flight ran out of non prepurchased food. Also, allow the kayak customer to purchase in flight entertainment at time of checkout if cheaper as it was for jetstar"
Pros: "I wasn't happy about the boarding part of it. On our tickets we were boarding through gat 18B and was changed to gate three but there was a serious communication breakdown so much that we had to rush to gate 3 the last minute thing after we looked or made enquiries for ourselves"
Pros: "Check in was quick, but our flight was delayed. We received an email notification which helped. Of course we wish the flight wasn't delayed but having an extra hour in queenstown is amazing."
Cons: "Delayed flight"
Cons: "It was $25 per kilo if I didn't pre add it on my ticket. Meals were for sale only, not complementary, same for entertainment. The plane was comfortable enough and the crew were kind. But the company pinched pennies and over charged at every turn. Don't fly with them!"
Pros: "Service. Timings. Pro attitude"
Pros: "The airlines stewardess was very helpful and friendly; However I would not recommend that anyone choose to use Jetstar unless they only have an under 7 kg Carry on bag."
Cons: "There was literally no where to check in our bags online. We even asked our hotel concierge to look into how we could claim our bags and they could not find anything either . Thankfully we went to the airport early, were told to look at our confirmation online from the check in folks and found absolutely nothing regarding baggage there . and ended up paying for our bags at a reasonable rate because it was prior to check in ; however , other travelers were not so fortunate and ended up paying $70 per check through bag because it was literally impossible to find any place to check them in and people were stuck in a difficult situation without a choice . additionally we were told that we were only allowed 7 kg poor person carry on Travelers beware of this - to our knowledge it happened to international travelers, May have been New Zealander as well but are not sure about that . additionally we were told that we were only allowed 7 kg per person for our carry-on total carry on. This also is nowhere to be found on the Jetstar website !!!! for every killer that you are over you are charged an additional $15! We did arrive safely and the flight was fine ."
Cons: "Flight was delayed - Then the Jetstar staff were ;late so a flight that was already late was delayed even further. I know you are a discount airline, but the seats are truly awful. I will never fly with you again and will tell friends and family never to either - The small saving made from flying with you is not worth the constat delays and how uncomfortable the whole journey is"
Pros: "Easy booking"
Cons: "I made a small gift purchase in Queenstown and they were going to charge me $70 to put it under the plane. They could have easily put it in a small box, put it under the plane, and charge me $25 at the most for it. Instead I had to give it to the clerk at the counter because I only paid $20 for the item. I didn't mind having to put it under the plane but for $70?"
Pros: "Efficient. Friendly. On time."
Cons: "Lack of leg room like all airlines"
Pros: "Lot of seats were available . Flight timing was very suitable .Avoided the rush hour. Reached on time ."
Cons: "No free checked baggage especially for international travel ."
Cons: "The ridiculously excessive charge to check a bag at the check-in counter!!!! Outrageous behaviour by airlines to have a policy of ripping people off! Never again Jetstar!!!!"
Cons: "Had to pay an unexpected high fee for baggage, extremely low weight limits for carry on luggage."
Cons: "at check in we were told that there is normally a charge per kilo for all checked in baggage but that it would be waved. that was not stated at the time I bought the tickets online, otherwise I may have opted to use another airline. Using Jetstar was supposed to be an economical choice but given the baggage fees it ups the total and takes them out of consideration for me. I will not use them in the future, you inform people in advance, not hide fees until check in. I don't trust them now."
Pros: "People were very nice"
Cons: "Mix up on booking - did not allow for bag. They tried to charge me the "overweight" price per pound for my bag ($15 x 50lb..or something that outrageous). I had to cancel flight and buy a new ticket, since there was no negotiation to add a bag fee once the flight is open.Very expensive mistake. It is an error n their website, not very clear about the no bag inclusion on the fare rate. Boarding was also strange - took a long time."
Pros: "Flight was on time"
Cons: "we paid some NZ 200 to take luggage 38kg When I booked I did not realize that the allowance was 8kg only. The explanation for the high rate was that we should have informed Jetstar earlier. But.. how to change this when travelling ? This was the only nasty surprise during our 35 days stay in NZ Some warning on your website or lower rates are necessary regards Max"
Cons: "Didn't know about the low weight allowance for carry-on; glad you didn't weigh my bag ..."
Pros: "Return flight was not full, extra space to stretch"
Cons: "Had to carry carry-on suit case up and down stairs when boarded the plane. Based on the seat, half of the passengers boarded through regular ramped hall way, half boarded through back door that went downstairs to get out of the building, then up the stairs to the airplane. In Auckland airport international terminal, all passengers had to weight their carry-on and personal bags, and if it's more than seven kg, you have to check it in. This was the first time I experienced that. I bought gifts in the airport and planned to buy more. Our carry ons were a few kg over the limit, and we were sent back to the check in counter, where we just got our boarding passes and no warnings were given. We were lucky we had plenty of time during this transfer to go through all the back and forth hassles. Paying the extra $$ for the surprise check ins was not pleasant. There was another scale at the gate counter, which totally cancelled my shopping plan. To be fair, weight limit was not enforced when we boarded the plane, but you never know when that scale will be used. During the flight, I asked a flight attendant for water, and she told me to get it myself pointing the curtain half a plane away. Another new experience. This was the first time we took Jetstar, and on the way to New Zealand, we didn't feel it was too much different from the other airlines we flew before except you have to pay for everything from a cup of tea to meals and entertainment, and of course we didn't go through Auckland. The return trip really made us realize you get what you pay for."
Cons: "I will never fly Jetstar again!! ONLY AFTER I BOOKED AND PAID, the system allowed me to book my baggage. Imagine my disgust when I was charged over $100 per bag!! If I had known the outrageous baggage charge, I would not have used this airline, and I never will again."
Pros: "Could get rebate by phone."
Cons: "Were slow to let us know that flight was cancelled and that it could not be rescheduled for a few days. Had to personally book on another airline--missed two earlier flights on the other airline due to Jetstar's delay."