Daily cleaning, installation of cabin HEPA filters on flights from Philadelphia to Auckland
Most visitors from Philadelphia will not be allowed to enter Auckland. Entry to New Zealand is allowed provided that a traveler is a partner, a dependent child, or a family member of a student or work visa holder; a temporary visa holder; a resident holder; critical health workers including their partner or independent children; students; ship crew and humanitarians. These groups must have a request to travel prior to entry.
Travelers do not need to request for an approval if they are New Zealand citizens and permanent resident visa holders; diplomats who hold a post in New Zealand; Australian citizens or permanent residents ordinarily resident in New Zealand and eligible travelers from the Cook Islands, Niue, and Australia.
Details can be found here.
Read more about travel restrictions for Auckland
Visitors from Philadelphia will need to quarantine for 14 days upon entering Auckland.
Visitors from Philadelphia must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Auckland.
Managed Isolation Allocation system voucher
Travelers are required to obtain a Managed Isolation Allocation system voucher confirming their place in a managed isolation facility before boarding a flight to New Zealand.
Masks: Required on public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
There are no direct flights from Philadelphia to Auckland. The quickest journey takes 22h 15m.
In the last 72 hours, the best return deals on flights connecting Philadelphia to Auckland were found on United Airlines ($3,093) and Air New Zealand ($3,511). United Airlines proposed the cheapest one-way flight at $2,348.
When flying out of Philadelphia you will be using Philadelphia. You will be landing at Auckland, also known as Auckland Intl.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Philadelphia to Auckland.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Auckland from Philadelphia is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Auckland with an airline and back to Philadelphia with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Auckland from Philadelphia up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "I would have liked for them to refund my ticket even though I asked them to. They ignored my request and I didn't get to go on to the plane but I still paid for it."
Cons: "A refunded plane ticket or voucher would have been better."
Cons: "Baggage allowance is lower than most other airlines"
Pros: "Crew were great!"
Pros: "Staff friendly and helpful"
Cons: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."
Pros: "The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight."
Pros: "Friendly crew"
Cons: "Crumbs still on my seat when I boarded"
Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."
Pros: "Short flight. No problems."
Pros: "Crew was really nice however slightly absent during the flight."
Cons: "Drinks should have been more frequently offered . Refreshments/water seemed hard to come by I had to chase them down in the galley only to get luke warm water...? Seats are pretty cramped and small with not much room."
Pros: "Flying on the plane with mighty KORU on the tail always gives me a buzz"
Cons: "Better meal as the meat dish was a bit cold when it arrived."
Pros: "A whole season of New Girl!"
Cons: "Was very crammed."
Cons: "Air NZ serves the special meals first but never offers passengers a drink. By the time the meal and drinks trolleys come round for the rest of passengers, most people have eaten their special meal."
Cons: "No enough blankets when feeling cold"
Pros: "Punctual flight, great boarding and great baggage service."
Cons: "Bag drop could be improved with more personnel to help."
Pros: "Everything else."
Cons: "The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount."
Pros: "The staff was very helpful"
Cons: "The plane was delayed for more than one hour which we did not have sufficient time for transfer to LA. We have to run instead of walking."
Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."
Pros: "Good seats great staff"
Cons: "Paying for movies not impressed"
Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"
Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"
Pros: "Service was very good despite our one hour delay! Everyone was appropriately apologetic though."
Cons: "Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections."
Pros: "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
Cons: "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."
Pros: "arrived early at destination ground crew helpful with seating"
Pros: "Most of the flight attendants were helpful and friendly"
Cons: "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."
Pros: "Very smooth, uneventful flight, perfect, in other words"
Cons: "More leg space should be given to who have height to6”1’ or so."
Pros: "Entertainment was good"
Cons: "The chicken pasta meal was pretty dried out and terrible"
Pros: "Crew were friendly"
Cons: "Vegetarian options were all very similar. Over a 32 hour flight time I was provided with beans for breakfast/lunch and dinner. I would have preferrred more variety. Also being seated between two others was quiet uncomfortable for a long journey flight."
Pros: "The crew were very pleasant and the meal was delicious. The flight was really smooth and most comfortable. Not quite the same leg room as the e dreamer."
Pros: "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"
Pros: "the fare is so cheap ,service is excellent"
Pros: "Really great service from the flight crews - smiley, polite and we were served drinks twice from a 2.5 hrs flight. Entertainment program was great with better leg space. Overall it was a pleasant experience! Thanks"
Cons: "No free movies"
Cons: "Crew forgot to serve us our meal."
Pros: "Food and service good"
Cons: "Had a large person next to me so not much room :-("
Pros: "Everything was ok"
Pros: "The crew were always smiling and helpful. We were allocated the SkyCouch seat which was pretty nice"
Pros: "The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service"
Pros: "Air NZ are great. Kayak are not,"
Cons: "I couldn’t tell about the food and entertainment because even after several call to Kayak trying to upgrade to a flight where food and entertainment were included because it said “no meal service” on my itinerary I was assured they were included and what do you know. They weren’t. I will never be using Kayak again. Very poor serve from people I phoned. They did no know what they were doing."
Pros: "Entertainment options"
Cons: "The fact that our booking through Kayak did not record we had booked luggage. We KNOW we had booked luggage. Air NZ wanted to charge us $160 each bag. Eventually BYOJet got us through to Virgin who allowed us to buy luggage for $25 per bag. Thank you Virgin for your wonderful assistance 1 1/2 hours before departure. Virgin's standard ticket has 23kg luggage included. What is the problem with a ticket bought online through agents such as BYOJet and Kayak?"
Pros: "Really quite comfortable seat and space wise Good to see entertainment still in the back seat"
Pros: "Happy helpful crew"
Cons: "Slow to board and no gate on arrival. Had to be bused to terminal and waited ten minutes for the bus to arrive."
Pros: "Quick, efficient service"
Pros: "Friendly crew, good in-flight entertainment"
Cons: "Flight was running about a half hour late"
Pros: "The capitan spoke and explain that was perfect taking into account that was a cloudy day."
Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
Pros: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."
Pros: "Comfortable cabin atmosphere"
Cons: "For extra bag their website says $200 per 50 lbs I was charged $250 instead for 50 lbs excess baggage. Food was terrible and coffee served was cold."
Pros: "Very attentive and efficient"
Cons: "Delay delay delay and i have to stay in hotel"
Pros: "Crew was superbly amazing which made flight enjoyable."
Cons: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "Very packed and no leg space"
Pros: "Much better than average meals"
Cons: "more cell phone charging stations at the airport"
Pros: "Everything was good"
Cons: "Veg Food"
Pros: "Crew was friendly and helpful."
Cons: "the lights kept changing color above constantly which made it hard to sleep when needed. Was traveling with 2 small children and the ability to sit/eat comfortably was a challenge due to the limited space. Food was unappetizing and would have just preferred more fruits instead of the bland meals"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Air craft"
Cons: "Took long time to provide food & water."
Pros: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "The check-in for my first flight was great in Philadelphia."
Cons: "There are no lounges in Philadelphia that accepted my Priority Pass. Your economy passengers deserve options, which I have paid for. Movie options were not as good as expected."
Pros: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Cons: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Pros: "Caring service, good pod seats on A350 and airy cabin."
Pros: "On time, fairly good food, good entertainment system."
Cons: "Very cramped seating when the flight is full. We're told to stretch our legs, but there is no place to walk or even stand."
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "Food was very good and plentiful"
Cons: "Snack options were a bit limited for such a long flight"
Pros: "Plane was excellent"
Cons: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
Pros: "Staff was outstanding"
Cons: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Pros: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Cons: "Seat not very good"
Pros: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Pros: "Philadelphia-Doha was excellent and noticeably better than Doha-Bangkok. ood, service, condition of aircraft were all better in the PHL-Doha leg. I have done the trip a few times now so it is not a fluke. Odd that the Doha food (and I usually get the local dishes) is very so-so. I usually only take a bite or two. Not appetizing. The Doha-BKK staff was less professional as well. The trays of the main meal were left with the passengers so long, we passengers started to bring our own trays to the galley. The plane out of Doha was very tight so passengers in economy have that sardine experience. The cup holders did not work although they would have been useful."
Pros: "Excellent friendly service"
Cons: "Flight was delayed for 4 hrs"
Pros: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Pros: "Food is really good and you guys also have options for vegetarian people as well."
Pros: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."
Pros: "The service was okay"
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Pros: "Had a great experience with this flight"
Pros: "I liked the pilot and staff. The workers were very friendly. P.S I loved the food"
Pros: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Cons: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "Crew was great; plenty of space to stretch out"
Pros: "The service during the flight was excellent, workers showed all kind of concern and care. Thank you."
Pros: "It was the first time using Qatar Airways and I'll continue doing so in the future."
Pros: "Journey was ok."
Cons: "Flight was on runway for more than 45 mins. I had to run to catch my connecting flight. If the flight had to wait then why on runway after landing. Anyways I barely caught my connecting flight."
Pros: "This trip was nice. I will fly Qatar again"
Pros: "Good though. But not too comfortable with indiscriminate change of seats. Was held up in Doha because my seat was changed."
Pros: "The Boing 777."
Cons: "Flight attendants English very poor."
Pros: "Amazing crew.comfortable seats"
Cons: "Better inflight entertainment"
Pros: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
Cons: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
Pros: "Everything Was Just Perfect"
Cons: "Far too low temperature settings"
Pros: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Cons: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Pros: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Cons: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Pros: "The crews"
Cons: "The wifi is bad the food is bad im in business class"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Cons: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
Pros: "Footrest would be good for a long haul flight."
Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Pros: "I liked how I didn't get jet lagged"
Cons: "Half the food was good half was just okay"
Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."
Pros: "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
Cons: "The crew were really young and not very talkative."
Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."
Pros: "The airline was good, food fine, entertainment good, and seats comfy."
Cons: "The delay for boarding wasn't communicated good."
Pros: "Good facilities, food and entertaniment. Seat comfort not so good."
Pros: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
Pros: "Friendly crew and more leg room on the Emirates flights"
Cons: "Passengers that leave the bathrooms dirty with urine on the floor etc. Not sure what the airline can do about that during the flights. But for longer flights maybe a damp mop or something along those lines would be helpful."
Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"
Pros: "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
Pros: "I traveled between New York and Chennai with layover in Dubai. 1.Flight experience was excellent between Dubai to New York (JFK)"
Cons: "1.the seat that i had on Flight from New York to Dubai was cramped,it had a decent entertainment system though. 2. Between Chennai to Dubai ,Flight experience was not good, Seating and entertainment in particular was not good , it was too cramped and too much glare on the TV screen, probably because i had a window seat."
Pros: "The entertainment system"
Cons: "Everything else"
Cons: "I would prefer to have slightly wider seats in economy for such a long flight they are a little cramped"
Pros: "Entertainment screens good - good range of music and also internet accessible"
Cons: "Food not very appetising. I did not eat much of it."
Pros: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Cons: "Boarding was a bit disorganized."
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Pros: "Your airline is always striving to be ahead of the game. You are ON TIME, friendly and efficient. If you fly where I need to go I will fly Emirats!!!"
Pros: "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."
Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."
Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"
Cons: "The technical problem with flight from Dubai to Dulles could have been resolved before boarding the flight. Crew could have been more clear on how much longer it would take to resolve the problem before and not after boarding the flight."
Pros: "love everything about Emirates!"
Pros: "Staff were great. Food was good."
Cons: "I had thought all crew was on training. Service was poor"
Pros: "Like everything"
Pros: "A380 was comfortable with good entertainment"
Cons: "Attitude of Emirates ground staff and crew. Compare to Emirates Singapore Airpines staff are more polite and helpful."
Pros: "Good seat size and space, very comfortable. Excellent entertainment."
Cons: "One food selection was good, another just plain bad."
Pros: "The A380 is a beautiful aircraft. Smooth and quiet. Great movie choices. Crew friendly and mostly efficient. Great value for money!"
Cons: "Confusion with wrong menus being handed out - on 2 flights!"
Pros: "Crew were lovely"
Cons: "Extremely overweight passenger next to me. It was awful, her body was in contact with me the entire flight. The most uncomfortable, hot, smelly, awkward flight Ive ever experienced. Its time you charge for 2 seats for people that are the size of 2 people. Not fair to other passengers to have to be so inconvenienced and extremely uncomfortable."
Pros: "Started my Movie on the Ground before takeoff"
Cons: "Flight was delayed and there was absolutely no announcement with everyone lined up at the scheduled departure time. Communication on the delay was non existent. There was one announcement made 10minutes after boarding was suppose to commence to say the boarding will be delayed. No details as to why, approximate time."
Pros: "Emirates made our travel very comfortable. The crew was very pleasant and supportive. My husband wasn't keeping well and they arranged for whatever I needed with a smile on their face. Would definitly make a point to book Emirates next time I travel. Thank you"
Pros: "A380 is so quiet and smooth. Nice to be up the front of the plane, albeit on the lower floor in economy."
Pros: "I paid extra for a window seat. Didn’t get it. The plane was hot. The seats were uncomfortable. When we landed we were stuck on the ground for an hour waiting for a bus to take us to the terminal."
Cons: "I wish I was on a different airline on the way home."
Pros: "The leg room and the recline was the best I’ve had in a budget economy class, and I was not expecting a snack and two full meals. They also gave each of us a flower when boarding. It was a charming touch."
Pros: "Amazing, brand new plane. State of the art business class seats. Nice crew"
Pros: "They bumped me off they also told me I had no insurance when I thought I bought the insurance from him flight. They are talking to see if I can get on the plane for Monday at 1:30 so I'm still at the LAXM very upset when I thought I bought insurance I had a important business in Paris and then I was heading out to Iraq to our mission day so I'm very upset right now thank you is there something you can do to make sure"
Pros: "Crew was nice, fresh frangipani flower a nice touch. Seats in economy were BAD. No room and uncomfortable. Breakfast was nice fruit and the omelette was pretty basic"
Pros: "Liked the tahitian atmosphere on the plane."
Cons: "Seats were uncomfortable and hurt my back."
Cons: "Legroom is tight and narrow..smaller than your average space in coach."
Cons: "I have purchased the priority pass but it didn't work. Was very disappointed. I could have saved money by not purchasing it."
Cons: "Very tight seating-uncomfortable. Crew was not very friendly"
Pros: "The entertainment"
Pros: "Very solid experience and comfortable"
Cons: "Staff was not attentive in my cabin. English translation of instructions difficult to understand. Food was terrible. Bread was hard. Meal was inedible and not anything resembling breakfast. Cabin was freezing."
Pros: "They have definitely improved in the few years since I last flew with them. The food is still really good for airplane food. Also the service by flight attendants is friendly and attentive. The entertainment offered quite a few options as there were quite a number of movies if different genres and recent releases. I would definitely recommend them over some more expensive airlines."
Cons: "Location of terminal."
Pros: "Safe arrival"
Cons: "40 minutes late boarding AFTER calling people to board; no apologies or explanations offered. Then a hot cabin, followed much later by lousy food. Most uncomfortable Airbus seats I've ever known. A few minutes of extreme turbulence was a bonus."
Pros: "Easy boarding in Bora Bora, & speedy arrival in Moorea"
Cons: "High cost to make any changes to a reservation"
Cons: "Three and a half hour delay (while lying to us about why it was delayed) missed my connecting and got to sleep in an airport with no accommodation or recompense on either end. "Island Time" not acceptable for air travel."
Pros: "great entertainment options"
Cons: "horrid food"
Pros: "great options for entertainment."
Cons: "The plane food was horrible."
Pros: "Old movies little choice"
Cons: "For the crazy price and booking the tickets together, I have never not sat next to the person you booked with. The airline sat us in middle seats 4 rows away from each other (there was no reason for it since we both had single people on the aisles next to us). Really ruined the trip and made nothing about the flight worth commenting on. I won't ever fly this airline again."
Pros: "Coach is about par with other airlines of the same class. Food is acceptable. Service is efficient and the crew is pleasant. Decent legroom for me (5’5” tall). I was able to get 5-6 hours sleep on the overnight flight to LAX."
Cons: "Having to go outside and climb stairs to board. Food could have been better."
Pros: "I got I'll on the flight and the crew was very helpful."
Cons: "I really don't know as besides being sick I tried to get as much sleep as I could."
Pros: "N/C for food, head sets and in flight movies. Crew was very professional and pilot was excellent. I liked that they boarded the plane back to front. Makes more sense. Service was excellent!"
Cons: "Hard to board when everyone lines up and doesn't get out of the way for those to board whose seat numbers were called. The attendant started calling the next numbers before the first group had a chance to get through all the people waiting! You couldn't push thru the crowd because others in front of you were in the same predicament. People were asked to stay in their seats until their numbers were called but they didn't listen. We were an hour late taking off. Food was not very good and I'm not a picky eater. Rolls were hard as a rock and The eggs were uneatable. The lady in front of me reclined her seat all the way back and slept the whole flight so I was uncomfortable the whole way home and couldn't sleep. Her seat was resting on my knees. Very hard to eat off a tilted tray table. Seats very close together so hard to get to the remote."
Pros: "Being a redeye flight, they kept the plane dark for about 4 hours & didn't disturb us. The crew was friendly & professional."
Cons: "The terminal is not air-conditioned, just ceiling fans, so waiting to board was uncomfortable. We had no ability to select our seats so we had to take what they gave us."
Pros: "Frendly crew, drinks unlimited, and lovely time overall"
Pros: "Free movies rocks. Hawaiian air charges for them. Very good food"
Cons: "The flight was delayed, the food wasn't good at all, because I was traveling with a cast on my left foot I asked for a front seat a week before my flight and when I asked at the counter at the airport they say that they wouldn't be able to give me a front seat, the lady at the counter wasn't nice at all, she didn't help and it felt that she wasn't trying to help me or to manege any other solution."
Pros: "Very kind and helping crew ! Love they positive attitude and energy"
Cons: "Food need to be improve - especially for people who don't like or eat meat"
Cons: "Better food selection, especially for vegetarians. Also, get gingerale!"
Pros: "Great service, from booking seat assignment to meals, the staff could not have been better,"
Pros: "Plentiful blankets, pillow, headphones and earplugs. Food and drink readily available."
Cons: "Seats are too small/narrow with little leg room for a 6' person. I was seated in 45A, the last row against the window. The seat backs do not recline yet, the seats in front of us so so, we end up with the guy ahead of my in my lap with zero leg room as my knees were pressed down by the reclined passenger in front of me. Very uncomfortable to not be able to move for 8 hours!!!!"
Pros: "I liked the staff."
Cons: "Leg room was dismal. Food was not great."
Pros: "The seat was uncomfortable. The staff was not friendly. They were serving food and did not let me pass to get back to my seat. And they did not bother to leave any food for me. The movie selection was limited."
Cons: "It had to be the worse experience ever."
Pros: "It was a very easy and fast check in. The service was super nice, beautiful and very professional."
Cons: "That the flight was over already"
Pros: "The price was good, the service was excellent. The food was good and generous. We didn't have to wait in any lines for getting our boarding pass or checking bags. It was a very quick process. The entertainment was good but I have had a few more selections from other carriers. It was certainly enough to keep one occupied."
Cons: "Can't think of any negatives."
Pros: "We enjoyed everything about our trip. Easy to check in. (no on line check in available but no problem). The crew was very professional. The food was very nice. The entertainment was good with enough variety."
Cons: "No complaints come to mind"
Pros: "That i didn't have to pau for alcohol."
Cons: "I thought I was going to be greeted with something as we walked on board. The video definitely makes the plane look a lot bigger."
Pros: "Food and service were beter than expected"
Cons: "To little space between Seats in economy or maybe I'm to tall"
Pros: "The plane was on time."
Cons: "I did not like the schedule. Leaving by 7 in the evening would permit many more connecting flights upon arrival in LA. Leaving Papeete at midnight wss exhausting. There were a lot of empty spaces but when we were assigned seats, we were not asked if we would like a place to stretch out (which we would have!)"
Pros: "Lots of space in economy, food was terrific and crew was friendly and helpful"
Cons: "Passengers perhaps aren't accustomed to wearing deoderant... stinky!"
Cons: "Air Tahiti Nui does not have online seat assignment. You have to call to get a seat assignment. total waste of time. Secondly there is no way to check arrival info online in Tahiti. You have to call the airport."
Pros: "Niecelnie relatert atm on board"
Cons: "Late , but no support on the Gate. Info about time we could use w. missing."
Pros: "Colors and design are beautiful. Staff is courteous. Appreciate the extra giveaway bags. Food is nice and pretty decent. First flight to PPT was great. Returning flight to LAX was bad."
Cons: "In comparison to the flight we took from LAX to PPT, this plane was ancient, and the technology was really lackluster. The tv screens were super old and the quality was very bad. My screen was completely fuzzy and striated.. The movies froze continuously, and you didn't have control over when you could play something. The magazine guide to what was playing didn't match what was playing. You needed to use the airplane headphones with a double jack because the plane was so old, and the headphones were super uncomfortable to wear in comparison to my own personal headphones. I ended up using my own headphones, but that meant that I only had sound in one ear. There was no USB port to charge your phone. It was just very disappointing considering the airplane going to my destination was more state of the art and comfortable, and I was expecting the same going back. For an 8 hour red eye, I was counting on being able to watch good movies. I tried to watch three different movies and couldn't watch any of them through completion because they froze midway through at some point and never restarted. Most of the movies were in French too even though our destination was LAX. Super disappointing. Especially considering how expensive the flight was. Also on the flight to PPT, they even gave you a Tempur-pedic pillow for your back which was so helpful in terms of overnight comfort. There was nothing like that on this flight. Also there were no temperature controls and I had cold air blowing on me the whole flight that I could do nothing about. Lastly the food schedule was strange in that for a midnight flight, they kept you up for another 1-1.5 hours to do a light dinner service. The food is appreciated but I think going to sleep right away is way more important. Seats are super tight also. Thank you."
Pros: "More space"
Pros: "Crew service was great- friendly."
Cons: "Uncomfortable seats. So much hardware underneath some there is compromised leg room. Terrible hot food- breakfast in particular."
Pros: "My wife and I have planned a trip to Bora-Bora since we got married in the 80s. I had said that I would not make that long trip without a first class ticket and followed through with this our recent trip. Although the ticket was quite expensive, it was worth every penny. Air Tahiti Nui really understands what "First Class" should be like -they pamper you! They deliver course after course of amazingly good quality food and more drinks than you can possibly consume. All of the flight attendants were sincerely interested in making sure we were all happy...a wonderful experience! darn worth the investment! highly recommended! And remember, this is just the lead-up to arriving in Tahiti; things will only get better when you disembark."
Cons: "There were NO disappointments"
Pros: "The seat I was in wasn't as crowded in last row center. So I had some recline space to kick back."
Cons: "Screaming baby and sick baby right next to me both flights but can't do anything about that."
Pros: "According to our reservation we had seat assignments (not marked seat requested) but when we checked in they assigned us seats in the back of the plane. When we showed theconfirmation and seat assignments they checked and said a family with children has priority so they gave our 2 seats to them. However when we got on the plane we saw that it was not a family but 2 separate individuals. Not sure why they got our seats but it obviously was not because of a child. Another flight with them several days earlier we also got our seats reassigned but the flight confirmation on that leg said seats requested so when they reassigned us we could justify the airline thought that request is different than assigned."
Pros: "Nice crew, clean aircraft, on time departure."
Cons: "Entertainment system."
Cons: "Enjoyed it very much. Great crew and clean plane!!"
Pros: "Plane was nice, seats were very comfortable and staff were very friendly and attentive."
Cons: "Boarding was chaotic"
Pros: "The people were great! And it was a smooth ride."
Cons: "The seats are very uncomfortable. I could not get comfortable and my tailbone just ached. I tried sitting on a pillow, but that did not help. And the cabin was too cold for me."
Cons: "The ticketing experience almost cost me missing my connection. I did not get my con# or my second boarding pass so after customs I was forced to go back out and wait for a bus to get to a different terminal. I waited 30 min. Very poor handling."
Pros: "Fantastic service from check in until arrival."
Cons: "More up to date movies"
Cons: "Worst service. Very bad boarding. Yucky food."
Pros: "Crew, food, service"
Cons: "Interior and entertainment system quite outdated. When trying to turn on the reading lights the ones above the seats before us would go on, not ours (21H was our seat, 20H light would turn on, not ours)"
Pros: "Crew was amazing!"
Cons: "Checkin and gate crew were amazing! It was hard to hear the announcement on the intercom in Apia. Too sound was not clear and precise."
Pros: "Friendly staff"
Cons: "1 hour delay, we landed in middle of night with to sleepy kids. We missed the beautiful tv screens in chair as we had on the way to Fiji and were dissapointed about that, also less leg space in this AirPlane"
Pros: "Very welcoming crew, kept us informed of any changes"
Cons: "The seats are old, no entertainment, really not the quality I expected for an international flight"
Pros: "Good price but not too good services"
Cons: "Better service management to avoid delay flight. Invest in better quality seats for passengers plus better entertainment value to increase more passenger"
Pros: "Very friendly crew..."
Cons: "Seats uncomfortable....oh well!"
Pros: "Trip , food etc"
Cons: "Delays on flights"
Pros: "great service and comfort for the price i paid. Staff friendly. My seat was close to the restroom."
Cons: "movies were dated."
Pros: "Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good and unexpected for a 3 hr flight."
Cons: "Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best."
Cons: "with 39 passengers on a 60 persons flight the following annoncement came up: we need 5 volunteers or we leave 524kg of baggage we have to leave here. Than the locals started to bribe the personel... we have no idea if and when our stuff arrives..."
Pros: "crew very helpful"
Cons: "larger meal would be niice"
Cons: "planes seats dirty chewing gums stuck on seats talking of entertainment not everyone will prefer to watch what is being played there arw children and elderly thats needs to be considered"
Pros: "well refer below"
Cons: "plane seats were dirty had crumbs on it seats had chewing gum stick on it movie how can u expect everyone to watch same movie there are children wlderly no respect to what they like"
Pros: "Superb customer service It was my first time using Fiji Airways along with my children. We usually fly AirNZ or Emirates because they have everything I need. Now we have added a third airline to our list. My kids are also fussy with the airlines we use. But they really enjoyed their flight with Fiji airways."
Cons: "Food was average and I could not put my seat back slightly."
Cons: "No information around delayed flight. There were 4 delays.."
Pros: "The service and food"
Cons: "Plane seems dated"
Pros: "The flight attendants were awesome. Super friendly. Was also a surprise that we received full meals. Would definitely fly again."
Cons: "Planes seemed dated. Video equipment was in overhead bin."
Pros: "Didn't like anything, meal service was terrible"
Cons: "Never liked anything and will make sure not to take that flight ever again"
Pros: "Boarding was chaotic. No microphone, so couldn’t hear rows being called. Passengers were pushing to get onboard. No numbers, rows, etc being used. Nice airport."
Cons: "We were in the last row on the plane for some reason that was not explained....Parts of plane fell on our heads..Not enough room to lower the tray table...Wedged into seat like sardines...Entertainment was the sounds of toilets flushing...We paid a fortune for first half of flight from LAX to Nadi that was excellent...The second leg of trip to Auckland was a HUGE NIGHTMARE that won't be forgotten....Shirley and Ron Richard"
Pros: "Flights were on time. Service was great. I cannot complain about any of my flights on this trip through Fiji Airlines."
Pros: "By far the best flight attendents. Friendly, sincere and happy - the staff was outstanding."
Cons: "The only thing I didn’t like was the food. It badly needs a revamp."
Pros: "Had my backpack searched 4 times....one on the walkway on a folding table they set up...as I unhooked my bag (due to them breaking the two zippers in an earlier search) i asked what they were searching for and she saod "we search all American's bags" I said "just Americans?" she responded "Indians too"...then said "go ahead" after I mentioned the zipper issue.....destroyed any chance this would be an enjoyable flight or that I would ever return to Fiji, shame beautiful islands."
Pros: "Crew's service"
Cons: "Better organizing of boarding"
Cons: "When I landed in LA after my trip I was sad to find that my suitcase was broken into and item bought were taken."
Pros: "Staff and food were great, the flight was also very smooth. I would definitely still fly with Fiji airways, I think the delay just made everything seems worse."
Cons: "We were delayed over 3 hours. The intercom didn't work very well and the entertainment system was pretty much out of order. Also one of the toilet doors wouldn't lock."
Pros: "Friendly staff!"
Cons: "There was no leg room. Also, the flight was about 1.5 hrs late departing, which almost caused me to miss my next flight."
Pros: "Airline stays rooted in its culture. The interior, uniforms, and ambience all give way to the Fiji island culture. They also give a small pillow and blanket in every seat."
Cons: "I wish the seats were a bit wider and had more legroom. But overall the airline is on average for space and I have flown in more uncomfortable seats."
Pros: "Food was really good not many airline offer free meal"
Cons: "Forms and then again on computer"
Cons: "They lost our luggage and did not compensate us enough to replace what we needed"
Pros: "Great views, fun airport w live music...seeing storm over Auckland"
Pros: "Smoorth landing, great staff, meals, checked bag"
Cons: "Crowded by fellow psger who left tv on all night and tapped feet for the full flight"
Pros: "IT was a quick flight."
Cons: "People always used my the way at my comfort seat to shortn there way...so it wasnt really comfortable. The Crew seemed really stressed."
Pros: "Good movie selection. Cozy blankets (I'd love to buy one). Overall nice facilities. Smooth flight most of the way through."
Cons: "The flight was unusually warm. Other passengers asked the A/C be turned up but I didn't notice much difference after. The food selection was poor compared to the usual offerings I've seen with Fiji Airways. Dinner's side dishes were a hard roll, chocolate coconut dessert thing, and slice of cake. I was hoping for fruit and/or a salad. Food service was a little slow."
Pros: "Service. On time"
Cons: "Small seats"
Pros: "The plane interior is decent & clean for the most part."
Cons: "I had to call Fiji airways 10 times and explain the situation to 10 different people, got hung up on 7 times, & no one ever called me back to resolve the issue. I ended up having to pay $100 to change a flight because of their cancellation... Flight attendants were bossy and rude. One blew a whistle at a passenger when they got up to use the bathroom after we landed."
Cons: "Flight was very cold. We went through security three times. Limited number of movies and music. Food was not poor quality. Boarding took forever and there were a couple of excuses for the delay given in an unprofessional manner. Overall I would pay extra to take a different airline next time."
Pros: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. F Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Cons: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Cons: "I was not given a meal for dinner. When I asked they sheepishly looked away from me and told me that there would be a voucher when we landed. We did not get any voucher,nor did they make an announcement that they ran out of food and would not be able to feed half of the plane. I am extremely disappointed in how this was handled, as people next to me were given first class meals and I was given one piece of cheese and one cracker. In the morning for breakfast my meal almost didn't come, I had to ask for it. And when it was given to me it was already opened and messed with."
Pros: "The entertainment onboard"
Cons: "For the last couple of times I have used Fiji airways they are horrible. So strict! Would let me bring on grey goose which I bought a duty free in Los Angeles... They made me throw it out. Then they try to find any little thing wrong if it's with your bag, or carry whatever they try to make you pay for EVERYTHING! they were about to take away my 3 liquids which was less than 3 ounces because it wasn't in a plastic bag. ALL OF THE OTHER AIRLINES I HAVE USED HAVE NEVER DONE THIS! So I had to leave security go back outside. Come back in and get a plastic bag. If your bag is even a pound over weight, regardless of the fact if you really can't pay it. They won't be nice and help you out at all like some other airlines do for example Air New Zealand, AA, I could go on. Also, more than half of the staff are so condescending and rude, they like refuse to be nice and help out a passenger. If I ABSOLUTELY HAVE TO AND AS A LAST RESORT then I would use Fiji. But for right now I will NEVER USE THEM. And I will suggest to my family and friends not to use the airline!!"
Pros: "We love it enjoying the airport the flight service"
Cons: "Airport place for us to sleep love it"
Pros: "very good service, no delays"
Cons: "would be nice to have more leg room"
Airlines flying from Philadelphia to Auckland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Philadelphia to Auckland
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