Find cheap flights from Perth to New Zealand

Pros: "All great, except limited entertainment and wifi was n.a."
Cons: "Wifi, I was on replacement aircraft and no wifi for the whole flight"

Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"

Cons: "Asked for an isle seat; was stuck in the middle. Way to long of a flight for that"

Pros: "Crew were always friendly and just looks happy to do their job. Seat were comfortable enough for what I paid for"
Cons: "Breakfast"

Pros: "Easy flight."

Pros: "All good"
Cons: "It was very cold so the cabin could have been warmer"

Pros: "Seat hard on older aircraft, needs new cushioning on seat"

Cons: "Seats, food, entertainment"

Pros: "Amazing crew. Airline was awesome .. seem less"

Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Cons: "Nothing!"

Pros: "Comfortable seat."
Cons: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."

Pros: "flight crew are good, other general categories are average."
Cons: "Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed."

Cons: "Due to limited internet in Rarotonga, we weren’t able to fully check in until we got to the counter. The flight in came with two checked bags and not our flight to Auckland. We were expected to pay a fee at the counter but was charged $170 for the counter checkin of one bag. This price was not listed or posted anywhere during the booking or via email for mobile check-in."

Pros: "Very friendly and helpful staff"

Pros: "Very efficient trip."
Cons: "One flight attendant was subdued and not too bubbly."

Pros: "The entire experience is well thought out"

Pros: "Entertainment was great, food was great, and the overall flight experience was better than the first time travelling this airline. Airhosts/esses we’re very polite as well. Would try it again soon!"
Cons: "Airhosts/esses took a long time to pick up our trays after our meal."

Pros: "We made it to Christchurch safely and on time."
Cons: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."

Cons: "Was not informed a return flight listing required Was not informed $260 baggage fees"

Pros: "A bit late leaving Auckland but we were kept well informed of the changes"

Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."

Pros: "Left on time and arrived on time"
Cons: "ATR seats uncomfortable No food"

Pros: "The crew were very pleasant and the meal was delicious. The flight was really smooth and most comfortable. Not quite the same leg room as the e dreamer."

Pros: "I got there on time"
Cons: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"

Pros: "Good flight. Good crew. An overall good experience"

Pros: "the fare is so cheap ,service is excellent"

Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"

Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"

Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."

Pros: "Nothing really. Smooth boarding.on time departure"
Cons: "Passengers with more than one bag as hand luggage"

Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."

Cons: "They charged $120 per checked bag- none are included in airfare. Also, no free food."

Pros: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"

Pros: "Air NZ are great. Kayak are not,"
Cons: "I couldn’t tell about the food and entertainment because even after several call to Kayak trying to upgrade to a flight where food and entertainment were included because it said “no meal service” on my itinerary I was assured they were included and what do you know. They weren’t. I will never be using Kayak again. Very poor serve from people I phoned. They did no know what they were doing."

Cons: "I was not able to board flight because air new Zealand Staff would not assist."

Pros: "The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage."
Cons: "Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate."

Pros: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Cons: "All g."

Pros: "smooth flight, good treats, great legroom and fun crew!"
Cons: "nothing"

Pros: "Everything"
Cons: "Nothing"

Pros: "Comfortable, easy flight."
Cons: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."

Pros: "Comfy front row seat on Q300, quick trip"
Cons: "Nothing"

Pros: "The inflight seatback entertainment."
Cons: "Tiny seats and no snacks or drinks in flight."

Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"

Pros: "No complaints at all"

Pros: "The plane was not full and luckily i was put into an Economy Couch row, so i got to lay down and get a great sleep. All the staff were friendly and helpful. The food was lovely."
Cons: "Nothing, as usual excellent service from Air New Zealand."

Pros: "Fantastic crew!"

Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."

Cons: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"

Pros: "Clean. Enjoyed the entertainment."
Cons: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."

Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"

Pros: "A lot of food was served - much more than any flight in the USA"
Cons: "nothing"

Cons: "Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now."

Cons: "Window seat.... 9A ..... no window......"

Pros: "great crew"
Cons: "flight delayed - but that happens..."

Pros: "Crew was amazing, food delicious, seats comfortable"
Cons: "Nothing"

Cons: "Less single use plastic on the flight"

Pros: "Lovely staff"
Cons: "Entertainment"

Pros: "The crew was amazing. The food delicious snd the chairs comfortable."
Cons: "Didn’t receive my luggage."

Cons: "Having back up/extra meals for people with dietary requirements as they may not have been able to request them."

Pros: "Good seats in exit row"

Pros: "The flight was on time, service with a smile. Staff great."

Pros: "Kind crew"
Cons: "Food is terrible."

Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."

Pros: "The service was really good"
Cons: "My bag was broken when it came off the plane so I wasn’t happy about that."

Pros: "Overall a good flight"
Cons: "Initial checkin/boarding in Perth was quite long and everyone was fairly irritated by the lack of employees working. Wait time for check in was approx 45 min. Automated systems weren’t working."

Pros: "Online check in"
Cons: "Boarding was slow and disorganised, food was cold and tasteless (chicken noodle) not helped that I had to wait for cutlery to be able to eat it"

Pros: "On time, could have actually been early, but no."
Cons: "Uncomfortable cramped seats, selection of entertainment was dire, nothing I wanted to watch."

Pros: "Despite being fully booked, the 14 hour flight was peaceful and easy. Every seat had a pillow & blanket upon embarkation, the lights were dimmed after dinner and it wasn't difficult to sleep. Staff were very friendly & accommodating."
Cons: "Smallish serves of food (dinner & light breakfast) for a long flight"

Pros: "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
Cons: "Delay but stuff happens eh."

Cons: "I tried to change the date and/or the routing for the return flight, but it would have cost more than to buy a new one-way ticket, so I didn't use it at all -- and got no refund."

Pros: "The flight was fast, crew was awesome and overall was awesome"
Cons: "My kayak app wasn’t updated to the correct flight time so they had to put me on the last flight to Melbourne that would make it. Thankfully quantas is awesome and got it done."

Pros: "Great service, very attentive with my 2.5yo toddler. Also the baby change rooms in the Business Lounge were some of the best I've ever used."

Cons: "My family of 4 were not seated together even though all four tickets were purchased together in the same booking. After booking through KAYAK for flights, the on-line check-in process was a nightmare with the KAYAK booking number not matching the information required by QANTAS. As my children were all spread over the plane, and two son's look very similar, a hostess almost did not serve one of my son's a meal as she believed my son had already received a meal further forward in the plane. Thankfully, upon checking, the hostess realised that it was a case of mistaken identity."

Pros: "I’ve taken Qantas once before and it made my trip from the US ato AU so much more relaxing. I just took Qantas again and was even more blown away with everything. The crew members are extremely nice and are always present to help you with something you may need."
Cons: "nothing. all good things!"

Pros: "Landing"
Cons: "There was no entertainment on board. There was provision for iPads in the backs of the seat, but none provided. There were drop down TVs but the audio was not working. Had I known in advance that this would be the case, I would have been able to prepare my own device and headphones."

Cons: "The gate displayed on the boards in the departures area did not match the actual gate (17C). Confused a lot of passengers as the gate displayed was through the international area. Limited seating at the gate."

Pros: "Comfortable seats, good food choices, great service."

Pros: "Friendly and easy"
Cons: "I found the seat really uncomfortable. My back was hurting well before the end of the flight."

Pros: "Speed of flight was excellent. Overheard storage was good."
Cons: "Seats impossible to sleep on as they don’t recline enough to stop head from falling forward. Wings on headrest too small."

Cons: "Food and service was appallling. ... an insult to be assed a Lindt choc (1) ... by hand."

Pros: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"

Cons: "Arrogance of the crew"

Pros: "It was all good, start to finish."

Pros: "Crew were pleasant"
Cons: "Bathroom for business class was out of order about 2hrs before landing, were told to use the bathroom in the back of plane!"

Pros: "I always enjoy the flights that have the in-seat entertainment."
Cons: "No complaints."

Pros: "Ok"

Pros: "Little"
Cons: "Arrogance of the crew"

Pros: "I knew what to do without having been there before, thanks to electronic info available at my seat, in-flight announcements and signage at the airport."

Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"

Pros: "i wanted to add a bag to my itinerary but 3rd party didnt get back to me in time and i couldnt afford to upgrade at the airport. a little disapointed, probably wont go 3rd party again ."
Cons: "i wanted to add a bag to my itinerary but 3rd party didnt get back to me in time and i couldnt afford to upgrade at the airport. a little disapointed, probably wont go 3rd party again ."

Cons: "Toll staff during boarding rude"

Pros: "Seamless flight & good service from the cabin staff"
Cons: "Bus from terminal to plane No inflight entertainment"

Cons: "Delayed Boarding and they didn't say anything."

Pros: "Qantas Launge"
Cons: "Nothing"

Pros: "We were late arriving due to roadworks at the entrance to the airport leading us miles out of our way due to poor signage Baggage had closed and the Qantas staff were excellent in ensuring that we caught the flight .Well done !"

Pros: "It was comfortable"
Cons: "I couldn't request a vegan meal online for some reason & once i got to the airport it was too late so i went hungry"

Pros: "Friendly service."

Pros: "Friendly, helpful and professional crew which which always makes for a better overall experience."
Cons: "The crew seemed to have to spend much of their time as IT consultants assisting with iPads."

Pros: "the staff were exceptional. I was in a bright area trying to sleep. I had my beanie pulled over my eyes. the staff asked if they could suspend a blanket above my head between the two seats to shield the light."
Cons: "nothing, they were wonderful, on both flights."

Pros: "Great crew and seats were very comfortable"
Cons: "The person sitting next to me was extra nervous which was a little un nerving"

Pros: "On check in we were offered the extra legroom right at the front, with just the two of us on the row!"

Cons: "tv entertainment,i wish i had realised that there was no TV for the children. ."

Pros: "It was OK"
Cons: "It would of been nice to know why we were delayed."

Cons: "If the boarding time had remained unchanged and there was more legroom"

Cons: "Flight from Napier to Auckland was delayed"

Pros: "On time if not ahead of time"
Cons: "Nothing"

Pros: "The price was OK"
Cons: "The flight (scheduled for 80 minutes) was almost 6 HOURS LATE!!! The information we received whilst waiting was inconsistent. Very frustrating."

Cons: "We were shocked to be charged $275 for two checked bags. At the point that you are checking in you are trapped and don't have a choice but to pay it. We were told that if we had paid in advance it would be cheaper, but we didn't know what the weight of our bags would be so I just figured I'd pay at the airport. They didn't say that they charge so much more at the airport - which is a total rip off. We were also harassed by not having the email that showed we purchased an Australian Visa which is digitally tied to our passport. If they need to verify our Visa, then they should have the electronic means to verify it. Also, we were traveling from Sydney to Auckland so since we were leaving the country I'm not sure why they had to see our Australian Visa in the first place. We were already in the country!"

Pros: "Quick boarding, friendly staff"
Cons: "No TVs very basic."

Pros: "Everything went smoothly as scheduled."
Cons: "The waiting"

Cons: "Not enough to room in seats for a flight this long"

Pros: "Crew were patient & helpful"
Cons: "The fact that both my recent Jetstar flights have been delayed (to & from Rarotonga, and today’s flight was so late I missed my connecting flight & it meant a disadvantage to my family plus $221 extra for me to buy another ticket."

Pros: "The pilot made such a smooth landing, it was one of the best I’ve experienced."
Cons: "Probably just the delay and time management for boarding"

Pros: "Early departure, smooth operation, efficient service"
Cons: "Seats a bit close for Clive’s 6 foot frame"

Pros: "Most of the staff were supportive and caring and made me feel like nothing was too much to ask. The flight was on time."
Cons: "It was a flight we've done heaps before. It would be nice to have all luggage actually transferred through from Napier to Manchester as it's an added challenge when also carting babies around."

Pros: "No mess airline, fast and efficient"

Pros: "Arrangement when flight was cancelled."
Cons: "Cancel the flight without letting me know"

Cons: "The assisted mobility did not work at all well, Perth it didn’t turn up, no help on or off the plane, Melbourne only took you as far as the eating area, with a lot further to go to the luggage reclaim, no one to help me with my luggage!"

Pros: "Nothing"
Cons: "Appalling service got a text about 20 hours before departure cancelling the flight. Alternatives totally unsuitable. 1am or 5 am when I had a daytime flight"

Cons: "1 hour delay on take off"

Cons: "Close seating. 45 minute delay to take off. sitting in cramped airplane on runway."

Cons: "The floor next to my seat looked like someone had emptied their chip packet on it. The plane was late arriving but surely there’s time to vacuum up the mess!"

Pros: "Getting off at the other end (eventually)"
Cons: "Where do we start....didn't realise you have to pay extra for a bag when traveling overseas so spent just on $300 before even getting the boarding pass. One hour late leaving Perth, no apology or explanation provided. They wouldn't take exact money for a Solo, only credit card. Knees planted uncomfortably in the seat in front for the entire trip. Didn't hand out immigration cards claiming they'd run out.."

Pros: "Great boarding process. Happy/smiling staff. Great experience overall."
Cons: "No onboard entertaibment but it is a budget airline on a short haul flight so...."

Pros: "The crew were friendly enough and were accommodating in handling my baggage"
Cons: "The plane was an older model airbus configured to maximize seating. as a result the flight was uncomfortable. You think this may be the reason for the fairly low fare but they stick it to you with baggage fees. The maximum is 15kgs [ most airlines allow 23kgs ] In addition you have to pay for all items on board. There is no such thing as free coffee or soft drinks. I would recommend this airline if you have little or no baggage and are going on a day trip to Wellington or Auckland. Otherwise, stick with Air New Zealand."

Pros: "It wasn't cancelled like previous flight. It arrived and departed o time . No inflight entertainment at all."
Cons: "The cramping was incredible. No storage , people's bag from seat behind encroaching on foot space in front. Knees in my back from behind passenger. Seat design exceptionally upright, no head rest wings to support a dosing head. Torture chamber really."

Cons: "I thought it was poor I had to pay $60 for carry on luggage. Absolute rip off"

Pros: "Boarded quickly and no delays. Didn't order any food and no entertainment on planes from Nelson to Auckland"
Cons: "Baggage took a while to come out. Likely due to Jetstar only having one carousel."

Pros: "Nothing."
Cons: "Awful service, took a booking from Melbourne to Aukland and cancelled 5 hours later. Offered no alternative or option but to leave our trip. Completely destroyed our travels which we saved years to accomplish. Avoid these (JETSTAR) like the plague, unless you want an incompetent airline to wreck your traveling. Words really cannot describe our feelings towards our treatment and lack of any empathy from the airline, who took a booking and then cancelled it in record and and said there is no other flights! Thanks for that - never again."

Pros: "NOTHING"
Cons: "RIDICULOUS baggage fees. Because I booked through Kayak I never received a confirmation from the airline. When we went to check In at the airport I was informed I would have to pay $160 PER BAG and $35 PER KILO over 15kg. The agent informed me that I needed to pay baggage fees based on weight at the time I booked. How in the hell am I supposed to know 2 months in advance how much my luggage weighs? The baggage fees were 4 times the price of the ticket! And then they weigh your carry on to try to collect even more fees if the total weight of your carry on exceeds 7kg. No food or water on board and VERY rude head flight attendant. NEVER AGAIN and I will think twice about booking through Kayak given I was never informed of these fees in advance."

Pros: "On time departure/arrival"

Pros: "Swift check in and boarding and exit."
Cons: "Terrible seating. I'm 6ft 1 and I felt cramped and couldn't get comfortable. I was constantly kicking the person in front of me in the back and under the seat."

Pros: "We didn't crash and everything apart from the leg room being smaller was okay."
Cons: "They have taken two inches off the leg room. I know cause my legs now don't fit sitting straight."

Pros: "Good price/value for money."
Cons: "Paperwork issues caused a 1 hour delay leaving Perth, could have been handled better."

Pros: "courtesy baggage for carry on"
Cons: "Late flight 1.5 hr delay....so missed business meeting...will not use again for business or time critical travel And seated next to a fat passenger who spilled into my seat...most uncomfortable flight leaning into aisle to get some space meant I was bumped by the crew. lame experience all round"

Cons: "Seat. Slow boarding"

Pros: "I was rebooked to JQ7001 which is VERY disappointing as it leaves Sydney 6 hours later than JQ199, my original flight. Reason given by Jetstar: JQ199 has been closed. An outright lie as JQ199 departed Sydney as per schedule today. I"

Cons: "We were charged over $300 (NZ) for the check in luggage!!! I told the agent this is ridiculous, our seats were only $159 (NZ). She said that I should have read the "terms & conditions." Like other reviewers, I booked this flight over 3 months ago and didn't take note of any extra charges for checked-in luggage. After reading the comments of others in the same situation, I realize that I'm not alone. I wish I had checked out these reviews of Jetstar BEFORE I booked. You would be doing your clients a big favor to include mention of this strange practice of not including luggage fees by Jetstar..and warn them that these fees could bring the total cost of their airfare to over $500 for a 100 minute domestic flight for 2 travelers. My husband said next time we're going through a travel agent. Sorry"

Pros: "Crew very helpful thanks. A bit rough to have to pay 4 baggage in top of paying 4 flight.On international flights, yr baggage is included in the price ."

Pros: "Nothing, never, ever go on Jetstar"
Cons: "No explanation, no time table, awful service."

Pros: "The fare was cheap and my body physically was moved from the origin to the destination..."
Cons: "The website and customer service are annoyingly difficult to use, potentially designed to force you to pay more for extras like bags. For instance, if you pay for your bag ahead of time, it is meant to be cheaper. I tried to pay for my bag ahead of time and it took me to a check-in page. I tried multiple times but only ever got to the same check-in page. Figuring that perhaps I needed to check in first, I did this step only to find that if you pay for your bag after check in, it costs more money!! On the return trip, I felt wiser so I refused to fill in the check-in page before paying for baggage. I exhausted every possible link on their website and ultimately had to call customer service. This took an annoyingly long time. I was told when I tried to pay for a 15kg bag that they had run out of space on the plane and I couldn't pay for this; however, I COULD pay for a 20kg bag at a higher price. WHAT? As I was told this was my only option, I took it, but the logic defies reason and makes me conclude that their systems are simply designed to force you to pay for extras. If I had it to do over, I would just book Air New Zealand for an extra $50-- it would save me plenty of time and hassle."

Pros: "We selected this flight with no knowledge of this airline, as we were coming from the states. Being international traveling for three weeks obviously we had some luggage with us. This domestic flight does not allow any free check in, and you are only allowed 7 kg as a carry-on. You also have to pre-pay for your check in baggage before you get to the airport otherwise you are charged three times the price. If you don't know all of this before you go, you will be in big trouble. I do not recommend this airline for international travelers."

Pros: "Cheerful, pleasant and helpful ground crew and flight attendant"
Cons: "Not even a cup of water available in flight??"

Pros: "Easy, efficient"
Cons: "Very expensive"

Cons: "My seat was uncomfortable as the Padding wasn't attached to the seat"

Pros: "They left on time."
Cons: "The Jetstar checkin staff. They are not very friendly. I was a few kilos overweight and I had nothing but grief from them - as well as my purse put on the scales - which added to the weight. I have never had my purse put on the scales before. I ended up having to pay $160.00 Australian for a few kilos. My fare did not even cost that much. As far as I am concerned Jetstar need a watchdog to take this up on travellers behalf. How can a few filos cost that much - when you can book your luggage through for $25.00."

Cons: "Left late and ripped the handle off my case."

Cons: "The woman at the check-in desk was rude and seemed to delight in the fact that she could charge me a LOT of money for my checked bag. (I thought I had reserved a baggage allowance online but apparently hadn't. Instead of at least trying to seem like she was sorry to have to charge me such an exorbitant fee, she was smirking the whole time, as though she was getting some sort of commission on it.) Everything else was more or less standard for a budget airline. My experience with the woman at the check-in desk, and the ridiculous size of the fee--more than I paid for my ticket--have ensured that I will never fly Jetstar again."

Pros: "Nothing"
Cons: "Ground staff attitude, very inconsiderate, we thought that being an international flight , we were entitled to checked baggage so did not include that when we did booking. Found out at the airport that we did not have any checked baggage allowance. Although we explained that this was an error as we were under the impression that checked baggage was always included for international flights they were very in considerate and made us pay $ 320.00. Will inform everyone to avoid Jet Star airlines when they travel."