It was delayed for 2 hrs. Flight attendants were not attentive.
We boarded but due to a technical issue we spent 4.5hrs on the ground waiting for the issue to be resolved
No kids provided. Instead we were told to have contacted the airline that we have kids and require kids meals. We were not the only ones who inquired about kids meals. It’s odd. Emirates and other airlines give kids meals as standard and before the adult food comes out. The rice in our meals was gluggy and under cooked. The chicken was also raw. Sadly not the best experience with Finn Air. The hostesses tried to compensate with the snacks and drinks but missed the mark by a long way. Especially when paying Emirates/Qantas prices
They cancelled our flight, rebooked, cancelled that one. We are now flying New Zealand Air and need a refund please. How do we get it?
Wifi was not operational for the whole trip. Other than this, flight was well received .
Food no so good. Extra charge to much for front seats cost me £163 then other people sat near me for nothing 🤬
Comfort and customer service from most if the crew was great. The crew reassigning passengers should consider the presence of infants when reassigning seats. Unfortunately a couple of oversized passengers were relocated next to us, making this segment a bit uncomfortable, as there was not only extra leg space required. I ended up swapping seats with my husband so our baby wouldn't be impacted. My husband travelled quite uncomfortable as the reassigned neighbour shoulder and arm ended up on my husband's seat
Seats are not as easy to move as you would hope in premium econo Y
The plane was very old and uncomfortable. Service was very slow!
Flight from Dubai to Zagreb very bad cabin crew. Bad food
We got to experience Premium Economy from Sydney to Auckland and it was a great experience wiht Air New Zealand. The crew was friendly and helpful.
I was not even on that flight and did not even book a ticket. Kayak did a phenomenal job
Great entertainment options on the screen. uSB A and C chargers. Free WiFi! Crew were excellent.
Check in crew member was very helpful, nice and excellent service👍
Lost my luggage and brought someone else luggage to my airport.
The issue was with getting our boarding pases. There were issues with our arrangements that were made through Kayak. I am sorry to say that we will not use you again because of this. The flight itself was good and the flight attendants excellent.
Economy was much nicer on the Air New Zealand planes.
At Coolangatta International it is difficult to hear voice boarding announcements when away from screen announcements.
They announced food service but then never came around. We also couldn’t land so kept trying to get to runway and then had to come up and go around happened like 3 times and cause the child next to me to start throwing up
Just a hiccup being added to the NZ Traveller Declaration a bit late.
Very good it will be my choice of airline while in Australia.
Flight cancelled due to broken seat. $8 refreshment voucher barely bought a coffee. 3 hours to next flight. Also then delayed.
They didn’t sent my luggage I got it 24 hours later
Gluten free options less explicit on business class, but great service
I liked everything about the experience but would have liked some free snacks!
Excellent. Shelley was very attentive and caring regarding my sister who required pre approved oxygen during the flight. Shelley checked up on her regularly throughout the flight and made her feel more relaxed and comfortable.
Great flight - on time, lovely staff. I’ll always have the same complaint and essentially it’s the limited food options for people who are celiac. But that’s all airlines !
X class seats in row 3 with the new configuration are very poor in fact I feel 3B and 3E should no longer be considered as X class seat as there is no forward seat pocket available to these seats and greatly reduced leg room due the intrusion of the business class armrests/table module
Seats seem to be shrinking … full plane is not a comfortable ride at all!
Have to pay for food and drinks. Inflight entertainment wasn't working.
It was ok, but not what it was like 20 years ago
My experience was great overall. Tanya was particularly friendly and helpful the entire trip. I was very pleased with her customer service skills. The plane was an older aircraft but the entire way was comfortable with barely any turbulence at all. Qantas should speed up its fleet renovation. Totally recommend using this airline.
Very good as always, stand out airline. The passengers whom choose to stuff baggage that otherwise should be checked-in is a real bother but that's not the airlines doing. A real frustration that passengers just don't want to check-in luggage. This is a pet hate unfortunately.
I got upgraded from economy to business, and the experience was outstanding
It was very nice. I will try to fly with Qantas whenever I can.
The flight was good, long obviously but smooth. The seats are pretty small, definitely notice a difference for long haul compared to Emirates or Cathay Pacific it’s more like medium haul seating for space. Food options were good, children’s meals were good for my fussy 3yo.
It’s a very long flight and there are so many people on board. Perhaps a warm washcloth now and then to freshen up
The staff we fantastic and seemed to work very well with each other
Better food, hotter coffee, otherwise it was a very smooth and reasonably comfortable flight.
IFE didn't work. Wifi didn't work but they eventually managed to reset it. Our original flight was cancelled, so rebooked onto new flight seated apart from travel partner.
Jane at Sydney International airport check in was amazing. She set up the whole experience to be a positive one.
The flight ticket were not reimbursed on Jan 22nd from Auckland to Wellington. Very Very dissatisfied.Please reimburse the ticket of my onward travel.
Improved experience over our last years flight when also we flew local but on an international scheduled flight. The double processing is still unwelcome i.e. by security and then by border force having to produce a licence and boarding pass repeatedly on departure and return. Obviously suits the airline rather than the local traveller. The flight and crew were good though a helper on return was offhand having to push the wheel chair did the bare minimum we felt.
The flight was delayed by 2 hours but the Jetstar crew were fantastic.
Overall good trip I find seats a bit hard. We were waiting on board for about an hour for 2 passengers with some document issue. This main our arrival late for our pickup person.
Jetsatar refused to take my foldable stroller in the plane, despite following all the rules on dimensions and packaging. Similar thing happened on our previous fight. However, at that instance, they offered to check in the stroller. At this fight, the staff was rude, trying to rush us to board the flight. They made excuses that the stroller was not allowed and even offer to leave it behind and ship it back at our own cost. Fortunately, we had someone else attending. Since the flight was about to take off, they left it behind and send it back to us on the next available flight.
Boarding was easy and unstressful, though the early "final call" was a bit off-putting. The crew were pleasant, and the seats were comfortable. The prices for food and drink were reasonable, apart from tea and coffee, where simple percolated coffee was charged at espresso prices. Deboarding was OK, though some Jetstar passengers appear to have a bad habit of pushing forward from their assigned rows, making it more difficult to get out for passengers that have paid a premium to sit up-front. Jetstar might want to look to address this to stop it from spreading.
Flight departing too early at 06.15 Difficult to get to airport
Plane was more than 3 hrs delayed as the only plane on that day. Had to wait 1 hrs in the plane which was very unpleasent.
It was cancelled, second flight in a month. Jet star are dead to me
