Boarding at Vancouver was poorly managed
Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Pros: "A lot of food was served - much more than any flight in the USA"
Pros: "screen, ubs charger"
Cons: "be more careful with luggage; 8 flights on this trip and it would be this last one that my luggage cover was lost, and it wasn't a cheap one."
Pros: "Got an aisle seat. Got all the meals. Overall a good flight."
Cons: "Tim Tams out for self service"
Pros: "Seats were uncomfortable,"
Pros: "Nice crew, surprisingly fresh food."
Cons: "Very cramped seating."
Pros: "movie selection was good"
Cons: "air was stale, food was just okay"
Pros: "The crew members were very helpful and the seating was very comfortable."
Cons: "I almost missed my return flight. It was a 9:40pm flight but the lady at the counter said that because i bought my ticket early, the flight time changed to 8:40pm because of time change. I think that needs to be factored in when selling tickets don't surprise customers."
Pros: "efficient, entertainment"
Pros: "Suberb crew. Not obsequious, just helpful with good anticipation."
Pros: "Crew were wonderful"
Cons: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"
Pros: "The flight was on time, service with a smile. Staff great."
Pros: "Crew was nice, seat not so comfortable"
Cons: "too crowded for such a long flight"
Pros: "Always an enjoyable flight with a happy crew and comfortable flight"
Cons: "Alot of the check-in consoles were closed when we got to Brisbane which is the only way to check if you can't do it on line."
Pros: "Great crew. Friendly and responsive."
Pros: "Food was surprisingly good and generous. Also nice to have snacks and small soft drinks available in the back at any time. The entertainment system had a good collection of movies."
Cons: "Seats should have a USB port for charging devices. Podcast selection was poor on the entertainment system and usually only had one or two episodes. Because podcasts are often free (or can be licensed cheaply) and require little storage, system should have last 20 episodes of the best 100 podcasts."
Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Pros: "Nothing paid a bomb and got nothing for it"
Cons: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Pros: "everything was lovely"
Cons: "the outdated on flight entertainment system"
Pros: "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
Cons: "Delay but stuff happens eh."
Cons: "Seats could be a bit softer"
Pros: "Cabin crew were helpful and updated us on connections in Melbourne (although they wouldn't have needed to do this if the flight hadn't have left late)."
Cons: "Flight was late and this was significant as I had a tight connection in Melbourne. There did not seem to be a good reason it was late as the aircraft was already at Launceston. They just towed it to the gate late! No announcements were made as to the lateness of the flight until the departure time had actually passed."
Pros: "Although we were seated in economy and legroom would be tight, we had a truly great flight. The staff are all sweet, smiling, considerate and helpful. The snacks kept coming and the meals were delicious! We’re were treated so nicely, I hope to always travel on Qantas to visit my grandkids. My last United flight wasn’t even close to being comparable. In fact, I dreaded the thought of the long flight but Qantas has changed my view and now I have NO reservations when contemplating future visits."
Cons: "My husband is a lacto ova vegetarian. If I checked that, then he wouldn’t have been able to pre-order the delicious vegetarian bechamel lasagne. He would’ve received a meal specifically designed for him. Best way to order next time in order to get the pre-ordered dinner/lunch and then the lacto ova for the breakfast?"
Pros: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"
Pros: "The flight was perfect, good leg space in economy, food was good both breakfast and dinner, even snacks were available during the flight."
Pros: "Got us safely to our destination"
Cons: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Pros: "Kind, kept us fed."
Pros: "Sat in a business class seat in the upper deck and has a window seat so the “storage compartments” near the window are huge and I love having all my carryon items so available to me at all tunes. Also like the storage of inflight items on top of the compartmants during the flight."
Cons: "The upper deck 747 windows are a weird angle so looking out means you crane your neck."
Pros: "747-400, new seats with more legroom. Awesome selection of movies, TV & documentaries."
Cons: "Tray table would not stay up - steward gave me stickers to hold it up."
Cons: "My seat got moved when I had pre-selected them. The power outlet between the seats didn't work so I couldn't use my CPAP. The earphones/jack would only have sound in 1 ear."
Cons: "Took 2.5 hours to get the first refreshments. While there was some turbulence, when they finally did get the carts rolling there were clearly time management and inventory issues. They recovered and the rest of the trip went smoothly, but not a good way to start a 15 hour flight."
Pros: "Appreciate the leg room. I had a kit from business which included earplugs. Very grateful for them as there was a screaming baby nearby. Last time I could PE it was a different kit and had no buds. Staff were very friendly and excellent service all round."
Cons: "Food is not so good in Premium. Really notice the difference after flying Business, but I also heard Q recently changed provider. Pasta was bland, overcooked, uninspiring. Muesli tasted very sugary, like it was made with brown sugar. Not as healthy as the biz class meals."
Pros: "Food was good and service was excellent."
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Pros: "Qantas is my favorite airline. I will always fly with them given the choice."
Pros: "Nothing. The very best parts were still mediocre"
Cons: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"
Cons: "I hadn't had time to organize Australian currency before flying from Beijing. The flight from Sydney to Brisbane did not take credi card."
Pros: "The movies"
Cons: "I booked through justfly and then that flight was cancelled and they put me on a United flight to SFO and changed my seating to a middle seat, when I had paid for a window seat. They would do anything to change it back or refund me my money."
Cons: "Delayed Boarding and they didn't say anything."
Pros: "We were late arriving due to roadworks at the entrance to the airport leading us miles out of our way due to poor signage Baggage had closed and the Qantas staff were excellent in ensuring that we caught the flight .Well done !"
Pros: "Friendly service."
Pros: "Customer service was outstanding"
Cons: "There was no Sauvignon blanc on the wine list"
Pros: "Boarding food choices actually got drinks and food with Ticket price. Didn't have to buy extra food or drink They actually serviced toilets on flight. Got headsets and you could choose your own entertainment at your seat"
Cons: "There is no room between seat if person in front of you Puts their seat back. You have zero leg room and you can't Get out of your seat to go to bathroom. If all seats are taken in coach you are quite screwed"
Pros: "Normal economy seat. It seemed as if there was a little more leg room than normal. Crew was very courteous and accomodating."
Cons: "Typical airline food. Nothing else to complain about."
Cons: "Crew are now full of attitude for some reason almost cold and unfriendly. Also the seats are very firm and uncomfortable."
Pros: "Excellent service"
Cons: "Food was more wordt than in the past"
Pros: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."
Pros: "Smooth flight, great service onboard"
Pros: "Food was good and crew was very nice"
Cons: "More leg room"
Pros: "Fast boarding"
Cons: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"
Pros: "Friendly crew, smooth flight and comfortable seats."
Pros: "Really a nice meal and good service"
Pros: "Booked week ago, expensive but seating was comfortable, crew first class, in economy."
Pros: "Nice crew. Newer comfy seats"
Pros: "this flight was canceled!"
Pros: "Nothing. I’ll never fly American Airlines again."
Cons: "Literally everything. I spent 30 hours sitting in the Philadelphia airport and then had to buy a flight with SouthWest so that I could get home. Too bad my luggage is headed for Toledo."
Pros: "It was a great flight. It was on time, and the plane was clean and the stewardess was courteous"
Cons: "It was a great flight."
Cons: "Who is at fault for running out of de-ice solution and making us sit on the tarmac for almost 3 hours in a plane with ventilation turned off? The apology and last minute glass of water were not enough. Terrible customer service."
Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Pros: "Nothing, this was a miserable flight."
Cons: "Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it."
Pros: "The crew was probably the only positive thing of the flight."
Cons: "Late boarding because of downsizing plane and overbooking, than sitting on a plane for an additional hour after boarding completed while it was very hot inside. Departed and landed with a delay. Very old airplane with no individual fans above the seats, no outlets to charge devices and no entertainment system."
Cons: "Some turbulence"
Cons: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Pros: "I really liked crew, fast boarding"
Cons: "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."
Pros: "flight crew was great"
Cons: "“Yvonne” or whatever the actualy name of the gate agent in PHL was. Terribly rude and condescending. The CRJ 200’s are way too small, old, and uncomfortable. Please sell or give them to the third world where they belong."
Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Pros: "Crew was great, and flight was relatively on time."
Cons: "Itinerary I received was for British Airways, with whom I have always had excellent experiences. However, I discovered at check-in I would actually be traveling on American Airlines with a different flight no. I had already provided my BA flight numbers to family. No explanation was give to me prior to flight that this would be the case. Food was terrible- even for Coach class - I don't always expect a gourmet meal, but BA was consistently good in the past, so I had positive expectations. My personal entertainment system did not work properly so I could not use it."
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Pros: "The entertainment factor of people with huge bags being told they have to check them at the gate!"
Cons: "Middle seats!"
Cons: "No in flight entertainment. Delayed"
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Cons: "No movies or other entertainment that I could find"
Cons: "They broke a wheel on my luggage."
Pros: "Pilot was very friendly"
Cons: "Seats were very uncomfortable"
Pros: "Comfortable, very friendly helpful staff"
Cons: "Nothing, well I miss the movies shown on their divides rather than my tablet"
Cons: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
Pros: "Crew was professional, flight was smooth."
Cons: "Plane was old. NO in-seat power, no USB chargers, no in-seat entertainment. TV monitors in the aisles? Is this the 1990s? One crappy movie? The "headsets" are a joke. Too many announcements - and I don't like it when they play movie trailers, commercials, etc. over the sound system. The food was horrific. I wish American Airlines would charge $20 more per ticket and provide some reasonable food. Everything just screamed LOW QUALITY. Lucky I had brought a sandwich and some snacks with me on board. The food was so bad that I didn't even touch it. They should just eliminate the food completely and tell people to bring their own on board."
Pros: "Biscotti, pilot, crew"
Cons: "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"
Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."
Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Pros: "Not much."
Cons: "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."
Cons: "Missed connection flight because they were late taking off, stuck in Munich all day. Only some of us got our second ticket to begin with even though we were told to check in to both through AA. They did take responsibility and pay for our lunch though so there's that."
Pros: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
Cons: "Baggage was damaged, which required a claim to be submitted. Company policy requires me to take the damaged baggage home, empty it, and return it to the airport. The airport is 1-1/2 hours from my house. They inconvenience me by handling my baggage like an ape and then continue to inconvenience me by requiring me to go way out of my way to get it repaired. American Airlines apparently does not understand what customer service means."
Cons: "I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled."
Cons: "Horrible service and was never notified so I was not able to make either of these flights."
Pros: "They finally got us there."
Cons: "The airplane broke on the ramp and they made is sit in the airplane while the tempeture rose to about 100 degrees. I think someone was about to pass out before they realized they had to get us off. Then we were over 4 hours late departing while they were getting another plane"
Pros: "It was not a finnair flight.... I actually flew on American Airlines. The flight was a little bumpy. The captain did a great job of keeping us informed of things going on! The crew were awesome!!!"
Cons: "I didn't like that up until the day before I thought i was flying Finnair and was trying to checkin with finnair onlt to find out it's American Airlines i was flying. Very confusing but I figured it out"
Pros: "I was not able to seat with my son, I was not very happy about it."
Pros: "We arrived safely. Flights were on time and the staff were professional and friendly even though they had to deal with awful passengers. In flight entertainment worked well."
Cons: "The boarding process is stressful. The monitors at the gate do not indicate which groups have been called and are allowed to board, so everyone just crowds up at the gate, you can't hear what's being announced and it's messy. It would be so helpful and efficient it was clearly displayed which groups have been called to board. I don't know why all airlines don't implement this. We were also made to check our carry on at the gate and when we got on the plane there was enough space in the overhead, which was a bit annoying."
Pros: "The fact that I was finally put in the plane at the last minute"
Cons: "The fact that I was confirmed on this flight and no one would give me a seat assignment. Not when I checked in 2 hours early for my initial flight from MHT nor when I arrived in Philadelphia to catch this next leg. They made me wait at the gate and then went and checked the plane and came back and said board and take any empty seat! Never again!"
Pros: "Boarding was efficient, check in at PHL was quick, cabin attendants were good. Food was fine."
Cons: "Entertainment system seemed to overload and choke at times. Seats were ok but no coach seats are great overnight."
Pros: "Clean and not much space but ok"
Cons: "No individual screen and no choices"
Pros: "Crew was great, boarding fine."
Cons: "Several trips on train around airport due to gate changes. Bummer, that! Could have whiled away a bit of time instead of perpetually thinking I was late and going to miss flight."
Cons: "Snappy middle-aged flight attendants Laggy entertainment system"
Cons: "Seats need to be bigger (wider)"
Pros: "The text messages from United"
Pros: "Amazing experience"
Cons: "No, everything was perfect"
Pros: "The attendants were amazing, fun, attentive and provided for a very quick four-hour trip!"
Cons: "Not one thing."
Cons: "Delay for 3 hours"
Pros: "Minimal turbulence"
Pros: "Friendly staff and efficiency"
Cons: "None that I can think of"
Cons: "The flight was delayed more than 4 hours. It was a bad experience with United."
Pros: "Everything was good, except the seats are too tight."
Cons: "Seat space"
Cons: "The waiting in the lobby."
Pros: "Everything was on time and it was a good flight"
Pros: "Crew was helpful and everything went as planned"
Cons: "Smaller seats"
Pros: "My father passed away earlier that day and I needed a ticket quickly to fly home. At the airport I was a mess and the airline counter attendant was so amazing helping me ( I had never flown United and had no idea about their luggage policies ect..). She quickly pulled me aside.. helped me with checking in and did her best to fine me another seat thatvwas better than the one I had already chosen.Also, she gave me a hug and her condolences. Flying with an airline that has heart helped me so much during one of the most difficult times of my life. I will absolutely fly with them again."
Cons: "No complaints ... but I paid for a movie to take my mind off of my father's passing during the flight and there was a short in my monitor for our whole row. It kept cutting in and out and "searching for signal", I only was able to see 1/4 of the movie I paid for with all the interruptions in signal."
Pros: "The people were all very nice. The plane was top-notch. Would definitely fly with them again if I had the opportunity."
Cons: "The boarding lasted much longer than I had anticipated. I was also not informed of when my group was boarding at the proper time."
Pros: "All was good. Flight attendants helpful and friendly."
Pros: "Everything! The flight left on time and landed early. Service was great and the staff was super."
Cons: "The plane was delayed 5 times causing us to miss our connection. We had to stay overnight in the airport in Chicago. We were told that there would be blankets waiting for us that we could use however there weren't and we had to practically beg for them."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Cons: "The plane got delayed by more than 3 hours!"
Pros: "I was able to move my dear and get better leg room. Really appreciated that!"
Cons: "Teeny snack."
Pros: "Landing safely."
Cons: "Everything else. I flew from PHL to IAH and was very unhappy with the experience. The gate agents were unfriendly. The bag check agents downstairs were unfriendly. I had two separate phone calls with United a week prior to the flight to understand and confirm the bag policy. This was AFTER booking my flight so they knew upfront I bought a basic economy ticket. After my first call, I understood a personal item would be free and I would be able to pay for my carry on bag, but only within 24 hours prior to the flight. I made a second call to be absolutely sure the previous agent gave me the correct information and pricing. So I paid the $25 for my carry on, checked in online, and waited at the gate while boarding at the very end because I was basic economy. They did not let me board with my bag. They requested another $50 to check my carry on with them or I would be rebooked. I struggled to afford the flight, let alone the carry on fee I had paid in advance. I literally did not have the money, and even if I had the cash, they only accept plastic. What blew me away was they weren't asking me to check my carry on because of the size. But because of my basic economy ticket, aka, the N fare. Despite checking with two employees by phone after buying my ticket and paying for a carry on in advance, there is a rule in place that states "if you have purchased Basic Economy, you will only be allowed one personal item, unless you are a Premier member or a primary card member using a qualifying MileagePlus credit card." Therefore, there is no alternative. You are a second class citizen; a no good deplorable, when you buy this ticket and there is nothing you can do to upgrade it. Only the "premier" passengers have the right to bring a carry on aboard even if you think you're paying for the privelage. What I was expected to somehow understand after asking two United employees prior if I could purchase the right to bring a carry on bag aboard, was to CHECK my CARRY ON downstairs or learn the hard way. Wow. What a ruthless way to learn this lesson. I waited 7 more hours to board the next available flight. What a nightmare. I thought I had did the appropriate research necessary and planned in advance to avoid these situations. Checking in online and contacting customer service prior is no longer the convenience it used to be. Even if you've done your research, bring additional funds with you. Even if you check in online and have a digital boarding pass, always check in with a real human prior to entering the TSA security line. A side note, United is trying to save money while "speeding up" the process by forcing you to use a computer to hand over your checked luggage. Speaking with a human now is a monumental struggle."
Pros: "Clean aircraft, swift flight"
Cons: "Seat was changed to last row/middle seat (not what initially booked or confirmed with online check-in). Before takeoff, attendant moved all passengers in back row to alternate seats. Which meant that I was no longer traveling with my colleague. Unfortunately, that made our intended meeting time impossible."
Cons: "Just give free wi fi already"
Cons: "I didn't realize how you can no longer be accommodated without being charged for everything."
Pros: "I fly weekly, but try never to book United because there are always issues with my support animal. Without fail, regardless of the city, the agents at check-in do not know what to do. Each time I'm met with annoyance at having to check me in, and I usually end up calling either the disabilities desk and handing the agent my phone, or asking for the CRO. I have to leave an extra 45 minutes to accommodate flying United every time -- ridiculous. This time I also got a load of unprofessional gate agents cooing and awwing at my my support animal, and trying to pet him. When this happens I always simply state, "please don't" and this was key with rudeness as well. United please provide us with more professional and adequately trained staff at the airports. Once we're on the planes it's fine. But you seem to have VERY low hiring standards for airport staff"
Pros: "All good, no complaints!"
Cons: "Hour late taking off and customer service terribleness!"
Pros: "The incoming plane was delayed due to 'equipment prep'. Since it was connecting me to my longer leg, I was nervous. The crew did a great job of deplaning everyone and getting the plane ready for our flight with very minimal delay."
Cons: "It was a quick 30 minute flight and everything was fine."
Pros: "The seats and the price"
Cons: "How far back I was"
Cons: "Delayed 3 hours"
Cons: "The tv kept shutting on and off"
Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
Pros: "Seats are comfy"
Cons: "Food service sucks"
Pros: "I'm handicapped and the help getting from terminal to terminal. The people were very helpful."
Cons: "I have metal leg braces. I had to remove them to get in the seat. So the flight was uncomfortable. It would be nice if the plane could have handicapped seating.I know I wouldn't have minded paying a little more for comfortable seating."
Pros: "Pilots and some flight attendants were kind and friendly."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."
Cons: "My connection to YYZ was cancelled and I was not even rebooked to the next flight. I needed to buy a ticket on Air Canada in order to get there. Every time I fly United I find myself asking "why in the hell am I flying United?""
Pros: "The seats were comfortable. Staff was loud. But flight was okay. On time."
Cons: "Where do I start. Let's start with booking and the lack of knowledge, inability to listen and respond in an appropriate manner, and the fact that after I asked to speak to a manager due to the previous issues with the agent, and after being transferred all I needed was some understanding and support due to a family emergency and instead I get a short rude push back and then hung up on by the manager after I expressed my struggle and desperation for help. The lack of empathy and just the overall experience was beyond horrible, and if it wasn't for the desperate situation I was in I would have never used your services."
Cons: "I didn't like that on the way to Philly I could watch movies on my device, but on the way back I would have had to pay to use the seat-back system."
Pros: "On time bags made connection"
Pros: "Crew very friendly!"
Cons: "No entertainment (video screens ) on board flight."
Pros: "The boarding was very smooth."
Cons: "The passengers behind me had a baby on board that cried throughout the whole flight."
Pros: "Got me safely to my destination. Other passengers were friendly and helpful. Sf and Vic airports nice. flight attendants passably pleasant. No food that I was aware of. Entertainment at least there was a wifi option since there were no screens."
Cons: "Check in agents all might as well have been robots, but with bad attitude. Even at the star alliance gold checkin desk the agent was clearly unhappy/furious (seem to be ongoing issues with the system/ machine frustrating him) and was consistently abrupt and cold though our interaction. He did help by lifting bags onto weigh and to press buttons to get the tickets issued, but I would have a much better experience of United if he has shown any sign of warmth or even smiled. I was struggling with a baby in a carrier, and several suitcase, and he didn't show any sign of humanity. The guy who labeled our bags was a bit nicer. The team overal though just barked instructions at the customers, never looked them in the eyes, and seemed to all hate their jobs. We got our boarding passes issues successfully, yes, but I felt on pins and needles like I had to be very careful not to offend anyone.... Which I don't think is what you want your passengers to feel at the start of a flight."
Pros: "In Flight staff very nice"
Cons: "Delays delays"
Pros: "Friendly service, nice and comfortable."
Cons: "The seat cushions were in terrible condition!!!"
Pros: "Departures and arrivals were on time. Boarding was efficient. Baggage arrived in claim area quickly. No stress or hassle."