No refunds for flights that I could not take due to Covid restrictions
Pros: "Comfortable seats."
Pros: "Hasn’t occurred yet"
Cons: "Hasn’t occurred yet"
Pros: "Well coordinated loading of plane. Good food service. Well informed.."
Pros: "The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music."
Pros: "Entertainment and service was outstanding."
Cons: "I could have used more leg room."
Pros: "The crew was great but the seats were not."
Cons: "Roomier seats and meals should be served a little bit closer in between"
Cons: "I can’t be more demanding. Everything on the flight were good."
Pros: "I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane."
Cons: "No issues that caused us any problems."
Cons: "Terrible customer service."
Pros: "The sky couch is always very nice."
Cons: "We told the crew the water tasted funny, like dirt, they said it was fine, just had lemon in it. Pretty sure we know the difference between lemon and dirt taste."
Cons: "economy has NO room, couldnt bend down to get anything out of my bag below the seat unless my face was in the lap of the person next to me"
Pros: "Service and food choices. Seating and the mattress for bed."
Pros: "Wonderful cabin crew made us laugh and our flight flew by. Great entertainment options and the food service was delicious."
Pros: "Very friendly flight attendants"
Cons: "Constant threats about weight of carryons & then didn’t check or weigh anything"
Pros: "Baggage made it all the way to Queenstown from Perth"
Cons: "Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us."
Pros: "Comfortable seats"
Pros: "Nice flight"
Cons: "That they left my luggage, 1 piece off entire flight! A brightly patterned piece! In 50 years of flying!!! Has NEVER happened! Had to spend the 1st several hours running around looking for underwear and jacket! Not a great start to vacation! And $100 nzd doesn't buy much!"
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"
Pros: "Quick boarding"
Cons: "Delayed for about one hour."
Pros: "Punctuality. Confortable plane."
Pros: "Smooth flight. Crews' sense of humour"
Cons: "A bit of delay in take-off schedule"
Pros: "Everything. A modern comfortable plane. It's embarrassing for airlines from America because they pale in comparison. I would gladly pay $100 more and fly in style IN COACH! Can't wait for the return flight."
Cons: "I am vegetarian so should request veg option meals"
Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"
Pros: "Will never book though BYOJet again."
Pros: "friendly staff, ease of boarding"
Pros: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Cons: "I can't complain about anything with Air New Zealand....I loved each flight with them."
Pros: "The customer service was great when I missed my flight."
Cons: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Pros: "The plane was actually comfortable! The food was complimentary and very tasty. The entertainment was endless!"
Cons: "There were a lot of empty seats...it would be nice that 4 people weren't put together all at once, but this was fixed once we took off."
Pros: "The food was GREAT! The flight crew was social, nice and I felt apart of the family. The seats were comfy. I brought my own movies on my iPad but I used their free movies instead."
Cons: "Nothing negative"
Pros: "Great choice of entertainment, crew was very fun! Food was good. Nice leg room at my seat. Carry-on compartments are very high in these planes, great for tall people, one can actually stand without hitting the head."
Cons: "I could not select my seat (for free) at booking. Later I could not checkin via internet on my mobile, I needed the APP but couldn't download it (not enough battery at the time), consequently I had to take seat given at checkin at airport but attendant kindly found me a seat that was best in what was left on a fully booked plane."
Pros: "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
Cons: "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."
Pros: "Everything was ok"
Pros: "The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff."
Cons: "Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling."
Pros: "Nothing really. Smooth boarding.on time departure"
Cons: "Passengers with more than one bag as hand luggage"
Pros: "Everything! It's Air NZ!"
Pros: "Great food (most airlines do not serve any), great entertainment system, & cleanliness is superb."
Cons: "Cabin was too cold. I had to wear a jacket most of the flight."
Pros: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
Pros: "Customer service and Food was excellent!"
Cons: "Someone sitting in my seat already!"
Cons: "Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in."
Pros: "Not very much"
Cons: "The crew in my area didnt like her job or passengers in general and it was obvious."
Cons: "We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk."
Pros: "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
Cons: "The wine was delicious and I wanted more"
Pros: "Crew was excellent; good and friendly service. On time."
Cons: "15 minute walk from terminal to gate without any pre-warning. Food was mediocre."
Cons: "It is a toss up which airline has more uncomfortable seats, you or United. Leg room is not great and some padding would be nice."
Pros: "Much better than any airline in the states."
Cons: "A few more trash pickups from the crew. I had a few times I was left holding trash."
Cons: "The flight is long"
Pros: "Base price for flight was insanely cheap, booked six months in advance."
Cons: "Drastically different bag weight requirements than my connecting flight meant I had to shuffle everything around to meet the carry-on limits, then pay $100+ as my check bag went up two levels. Even anticipating this, it still cost double what I was expecting; must have been the difference between advance payment and day-of rates, but the degree of difference in cost left me feeling swindled."
Pros: "The staff were friendly"
Cons: "Some policies were not made clear before I arrived to check in. No skateboards as a carry-on. I’ve never had a problem before until Jetstar. Also they overcharged me by $50 to process my visa application before I was allowed to check in. The visa cost $20, Jetstar charged me $70 and would not allow me to apply for the visa on my own at the time of check-in."
Pros: "The crew were amazing."
Cons: "The cost to check baggage was very high and hard to complete ahead of time."
Pros: "Was a smaller aircraft and a spacious flight"
Cons: "No complimentary food or snack or drinks!!"
Pros: "the pilot greeted and said goodbye to everyone"
Cons: "they don't offer refreshments to everyone, you have to ask for them"
Pros: "Very helpful with my Visa problem"
Pros: "I liked the entertainment"
Pros: "Out Jetstar flight from Cairns arrived late and we had unacceptable assistance to make our connecting flight to Queenstown. Missed our flight. Rebooked ourselves for tomorrow. Cost us $1000."
Cons: "See above"
Pros: "nice plane"
Cons: "The pilot was an idiot and did not inform the airport of our arrival. We had to sit on the tarmac for 30 minutes in 35 degree heat waiting to get off the plane."
Pros: "No redeeming factors with awful customer service. I missed my connecting flight due to another flight being late. As a result, I called them to notify them I would not be able to make the flight and asked to switch flights. After explaining the situation, they refused to waive the flight change fee and even charged additional fees even though I had no control of the situation. They took advantage of the situation I was forced into and have no ethics. Absolute garbage."
Cons: "See above. A terrible airline who treats paying customers with disrespect and takes advantage of the situation. I will never fly with this airline again."
Pros: "Jetstar offers cheap flights and if you check in early enough, you can often get your preferred seat. Great option for small people (height wise!) who want to travel light."
Cons: "There’s always a risk involved when booking with jetstar. I’ve gotten lucky so far with no cancellations and some very kind flight attendants, but you really never know. There is no standard of service. You need to know that EVERYTHING costs extra so traveling light is of the utmost importance."
Pros: "Nice and smooth flight."
Cons: "I wished the seats were bigger a bit"
Pros: "Nice customer service at check-in to help with our bags."
Cons: "Was not well-informed about the excessive baggage fees at the time of purchase. You have to pay for everything on the flight - food, drinks, entertainment."
Pros: "I liked the entertainment that's it lol"
Cons: "Didn't like the delayed flight at all which had us literally running for our connecting flight which meant we didn't have time to eat after a 10 hour flight which had the most horrible food and menu I've ever seen so I literally starved for a whole day thanks to jetstars horrible menu and also did not get my luggage till 2 days later worst experience I've ever had not happy to pay $1200 and starve #worst experience ever!!!!"
Pros: "I honestly can't think of a single thing I liked about this flight, but if pressed, perhaps I enjoyed the staff in Honolulu during check in. The rest was horrible. Hated it all."
Cons: "Absolutely horrible. This airline is truly the Greyhound of the sky. There was an absurd amount of families on this flight with really young screaming, ill-behaved children and their indifferent parents. The flight attendants were equally indifferent and unhelpful. You get absolutely nothing for free - everything cost - food, blankets, pillows, etc. on this 10 hour flight. AND when water was requested, it was a small, mouthwash size cup with a note, that "we charge for water." $4. Wow. Probably one of the worst experiences in the air ever. I won't be back. The price was stellar, but after paying for seats, luggage and enduring the people on the flight, I'd prefer to pay more and get A LOT MORE from an airline like Virgin Australia. If you're cutting corners and trying to save money, save yourself and your sanity and spend a little more on quality airline."
Cons: "Felt totally scammed by their baggage policy. Did not realize you have to pay for baggage in advance (which was a bit tricky since I didn't know how much my bags would weigh at the time of purchase) and was forced to pay nearly $1000 d For bags at the gate. Absurd!"
Cons: "Baggage fees, but that is to be expected now"
Cons: "Just because we bought the luggage at the airport instead of online they charged us MORE THAN FOUR TIMES THE PRICE for our luggage. It ended up being more than the cost of two return flights combined!!!! Avoid Jetstar like the plague that they are."
Cons: "Spent almost 200 dollars for baggage and seating. They lost my luggage and it took 3 days to get it back, finally. On my flight back they messed up my seat. I booked an aisle seat and got something right in the middle. When I told them I payed for seating they told me that you can pay for it but they still don't guarantee that you get the seat. Why exactly do I spent money on seating then? I'll never fly jetstar again."
Pros: "Baggage fees are extremely high, about the price of an additional ticket. Kayak didn't do a great job at explaining how to secure multiple baggage pieces in advance. Kayak provided no information on meal/drink advance order/purchase options. This was my fort time flying this airline and I didn't know what to expect. We experienced a mechanical issue feat but the pilot was great at providing updates. We were later delayed due to another aircrafts gas spill on the tarmac. Again, great communication from the flight deck. We were able to make up the time. Baggage fees are extremely high, about the price of an additional ticket. Kayak didn't do a great job at explaining how to secure multiple baggage pieces in advance. Kayak provided no information on meal/drink advance order/purchase options. This was my fort time flying this airline and I didn't know what to expect. We experienced a mechanical issue feat but the pilot was great at providing updates. We were later delayed due to another aircrafts gas spill on the tarmac. Again, great communication from the flight deck. We were able to make up the time."
Cons: "I was very upset to have to pay over 200 for checked luggage. Kayak never gave me the option to add a bag when I booked this trip. That would've allowed me to save money. I was very upset"
Pros: "160 dollars per check on and on the flight nothing is free they waont even give you a drop of water unless you pay and we had a 10 hour flight with them no food or water unless you whip out that credit card"
Pros: "The fare we found to Sydney was a great deal. The Dreamliner was comfortable, and the cabin crew was friendly."
Cons: "The check-in staff at HNL was inefficient and did not have answers to our seemingly common questions."
Cons: "Worst flight ever, no leg room, no free glass of water even, and got raped on luggage charges, won't fly with them again."
Cons: "They look like they are offering a cheap price, but then charge you $160 NZ per bag. Only 7k allowed per carry on & they give no leeway. Don't even get complementary coffee or tea. No leg room seats are so crammed together. Take another airline you will save in the long run."
Cons: "Got charged 160 for a checked bag because I did not pre pay ahead of time online. What a scam! Horrible experience. Was held hostage at the airport. Shame on you Quantas."
Pros: "Nothing. JetStar used unethical business practices to force us to pay $160 dollars for our baggage. Usually baggage costs $13. They clearly have pulled this extortion trick on customers many times before. We were left to choose between abandoning all of our clothing and souvenirs and other possessions, or paying them an absurdly high fee. So we didn't really have much choice. F JetStar. I'll never fly with them again. If you're smart you won't either."
Pros: "Entertainment was free."
Cons: "There was no prepaid food choices. Prepaid food portions were smaller and more expensive than choices on board to buy. Prepaid hot dog was disgusting."
Pros: "Seat was springy and broken, purser was rude and crew were not friendly or happy to work. Charging for tea, coffee and giving free tap water from a Crystal Geyser bottle refilled was a joke. Way to nickel and dime and jeopardize our health with bacteria filled water that is not in a sealed bottle."
Cons: "Movies was limited and ok for $10. That was the only thing semi good about this 11 hour ordeal."
Pros: "Flight was delayed because of not enough crew"
Pros: "This was my first time flying with Jetstar long distance. The experience was much better than my low expectations. It may have been partly because the seat next to me was empty so cramped seats were not a problem. The plane was the modern Dreamliner and the entertainment system kept me entertained."
Cons: "The inbound flight was heavily delayed and we left some 5 hours after our flight was scheduled."
Pros: "Flight crew very attentive and capable."
Cons: "When purchasing business class no need to have a screaming child the entire flight.Business class is costly!!!!!. Children of a certain age must not be permitted to fly this class.The amount of room in business is a joke and pathetic."
Cons: "They cancelled our flight 2x and customer service was awful. Ended up getting a refund and flying with Hawaiian. Never again will I fly with Jetstar"
Pros: "That they re-booked me to Quantas"
Cons: "That it arrived too late to make my connecting flight and it seemed Jetstart wasn't aware of the passengers that were re-booked or that we wouldn't make the next flight"
Pros: "stunning scenery of the southern alps... which had nothing to do with jetstar."
Cons: "where to begin... 1) $455 in baggage charges. yes, you read that right. 2 tickets cost $150. bags cost $450. absurd. enough said. we were connecting from an international flight, 2 adults and a toddler. it's not like we had an obscene amount of luggage. 2) so i tried to buy an extra seat (we were traveling with our 23-month old son)... buying an extra ticket and baggage allowance with it would have cost $100 less than the baggage charge with 2 tickets. But they would not allow this. 3) they would, however, block the seat next to us for free, so it would remain empty for my son. So we were not allowed to buy it, but they would keep it free for us. 4) we get on the plane, and the seat next to us is not blocked... someone else sits in it. if the plane is full, that makes perfect sense... but the plane wasn't full.. there were 20 empty seats. 5) so my son is unhappy because he wants his own seat, we're crammed into a full row... and there's a completely empty row behind us. So I ask the flight attendant if we can move. She says no, not until after take-off... first person to get there wins. Really? So, thank you but no thank you to jet star. at every opportunity they might have had to make our trip easier... they failed. miserably."
Cons: "The carry-on baggage limits are small (one bag maximum as opposed to most airlines that allow one bag and a personal item). The fee for checking a bag once at the airport is insane ($160 AUD). Will never fly Jetstar again. Easily worth the extra few dollars to fly Virgin or Air NZ."
Pros: "The flight was smooth, not bumpy. That's it!"
Cons: "I will never fly this airline again!!! I have flown to Sydney from the U.S. at least 7 or 8 different times and have NEVER been treated so poorly! This was a 10 hour flight and the flight attendants wouldn't even give you water!!! You had to pay $4 a bottle!! That is utterly ridiculous! I just got off an amazing domestic flight with Delta on only a 5 hour flight and they gave us FREE unlimited soft drinks, juice, coffee, tea and WATER!!! They also gave nuts, pretzels and cookies and we're kind enough to give my 3 children extra. Also, to our wonderful surprise their inflight entertainment was free as well! I PAID for inflight entertainment on Jetstar & my TV barely worked! The food was horrendous and ridiculously expensive! When I asked if I could have a cup of water, the flight attendant on Jet star told me to go to the back of the plane and get it myself!!!!! Are you serious??? I went to get it myself and then got yelled at by another flight attendant who told me, " you're not allowed back here!" Get your stories straight Jetstar ugh attendants - or how about you give your passengers FREE water on their 10 hour flight!! Because I had to get the water myself, I then got trapped in the back of the plane because ALL the flight attendants were in the isles for 30 minutes taking the entire planes drink orders & everyone had to pay by credit card! When they weren't in the isles being cashiers, they are found sleeping in the back and knitting! Really? This what I paid for- to watch them sleep & knit??? And me or my family (3 children) couldn't even get water or decent food? Thanks for nothing Jetstar!!! Never again!"
Cons: "Booked the airline through kayak, saw no notice that we had to pay for checked bags ahead of time, and we were charged 160$ at the airport. obviously a scheme to get money out of travelers from other countries."
Cons: "Not even free water or coffee, chips."
Pros: "The seats were comfortable, sufficiently soft and reclined nicely. We brought a lot of food on the flight, knowing they weren't providing any, and they didn't care that we had a lot of our own food."
Cons: "It was a long flight (10 hours) without being provided any food or beverage other than water. The prices for the food and beverages will very high. They could have offered at least a beverage other than water for free."
Pros: "Seats were new."
Cons: "Please feed us on a 10+ hour flight. I know its budget, but snacks would be very appreciated."
Cons: "You cancelled the flight and promised to rebook us on Qantas BUSINESS class as we were scheduled on you only to learn you didn't. Qanta said you booked us economy take it or leave it."
Pros: "Plane was nice enough. But amenities were not included."
Cons: "I was not allowed to recline my chair. The passenger behind me demanded a crew member to tell me to put my chair all the way up so I was not able to sleep. And after my already 30 hours of travel I was pretty irritated. There was no free entertainment, which I think is pretty cheap of Jetstar for a flight of that length. The flight was also delayed for two and a half hours and we were never actually given a reason. I also believe that the bag charges are pretty outrageous. The expectation of zero kilograms is extremely unreasonable."
Pros: "nice comfy seating."
Cons: "Everything else. They tried to up charge me 350 for my carry on saying it was way over their weight limit. I didn't see anything on the site when booking that gave their limits."
Pros: "Timeliness of flight."
Cons: "Seats too cramped."
Pros: "Had a decent experience with Jetstar. Flight left on time and boarding was easy. We previously had a bad experience with Tiger air targeting us with heavy luggage and being scammed into a hefty fine to board the flight. So we decided to not take any changes with our Jetstar flight and just check in our carry ons. But did not see anyone at the Jetstar gate forcing passengers to weight bags. So overall, a good experience except I hated having having to pay for tea."
Pros: "I got there."
Cons: "From check in to unboarding, the JetStar experience is absolutely awful. Their baggage policies are ridiculous, the airport staff are unhelpful, the website is useless, there is no true online check in (no electronic boarding passes). I get off every JetStar flight feeling like they've done everything in their power to discourage me from flying with them again."
Cons: "Had to buy something for Christmas last minute and went to include it on my reservation and I couldn't add it so I wait to pay at the counter. Just for a little duffle bag to check in was $160 USD....I was running late because there was a que at the customer service desk of people lining up to pay $160 for any check in bag. These pigs were more worried about their $160 then getting us to our gate on time so they gave us gold lane stamps. I only had 30mins before boarding and they didn't give a rat that I was still on the line to pay $160, they needed their $160 more than me making it to my flight. I had to run to tsa and run to the gate...it was quite a way too to gate 30 at HNL. I was trenched and barely made it, my legs were sore when I was on my flight to Sydney from running. There was a couple that was behind me on the que line and I never saw them on the plane or when we got off in Sydney, I don't think they made it."