Boarding was haphazard after people with small children or walking difficulties
Boarding was haphazard after people with small children or walking difficulties
They canceled our flight right before it was to take off and then we stood in line for four hours to make other arrangements. It completely ruined our trip.
Flight boarding was delayed. Old, low capacity overhead bins requiring many to gate check their carry-on luggage. Beverages other than water were at a charge.
We bought tickets with Lufthanza from Kayak for flight operated by United..
It was disappointing that I could not sit next to my wife but I was not allowed to pick my seat
Flight was cancelled and I didn’t arrive until 11 hours after I was scheduled to.
The flight was super bag and on top of that my luggage got delayed and i didn’t get them until now
Check in in Albuquerque was awful. The people were great but they were over loaded. The procedures were terrible. We got through fine but it took 90+ minutes.
I liked the crew services inside the flight, but not the one checking me in. She was not nice, a very bad listerner, and arrogant. More listening to understand the customer's problems would help.
Hated every minute of it. Delayed for over 10 hours only to have to cancel rental car, car insurance and hotel. Its taken me 3days to get to my final destination when it should have only taken 12-14 hours. Very unhappy with Lufthansa.