Daily cleaning, installation of cabin HEPA filters on flights to Surfers Paradise
Air New Zealand, Singapore Airlines and Qantas Airways have waived their change and cancellation fees on flights to Surfers Paradise. Confirm policies on booking site.
You cannot fly directly to Surfers Paradise. KAYAK recommends you fly to Coolangatta Gold Coast (OOL) (19.4 km from Surfers Paradise). From there you can rent a car or get a taxi.
The closest airport is Coolangatta Gold Coast (OOL) (19.4 km). Other nearby airports are Brisbane (BNE) (74.07 km), Ballina Byron (BNK) (93.6 km) or Maroochydore Sunshine Coast (MCY) (159.06 km). KAYAK recommends you fly to Coolangatta Gold Coast.
|Flights from Christchurch||3h 28m|
|Flights from Wellington||3h 27m|
|Flights from Auckland||3h 15m|
The cheapest airline ticket to Surfers Paradise from New Zealand in the last 72 hours was $107 one-way, and $320 round-trip on the route Auckland to Surfers Paradise. The most popular route is Auckland to Surfers Paradise, and the cheapest ticket found on this route in the last 72 hours was $320 round-trip.
Coolangatta Airport is 19 kilometres from the centre of Surfers Paradise. View on map.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Surfers Paradise.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Surfers Paradise is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Surfers Paradise with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Surfers Paradise up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "I love air new zealand. Watched dr strange and had yummy breakfast. Crew very friendly"
Cons: "All good"
Pros: "Food, service, comfort was all very good."
Pros: "Air New Zealand provided excellent customer Service - from check in to arrival. People make all the difference but their aircraft was awesome."
Pros: "Always the kiwi service"
Pros: "Everything :)"
Cons: "Koru club boards too late. If you're in rows 10 back then all the luggage space is taken."
Pros: "the flight was direct from CHC to MEL and it was on time"
Cons: "Even though i was booked on Air NZ, the flight was operated through Virgin Australia. This was only an issue when i tried to check in at Air NZ and was directed over to Virgin Australia. Once i found the right ticket counter to check in, i found that there was an extra baggage fee of NZ$130 that i had to pay to check my bag. Also, dinner seemed to be included for just about everyone sitting around me, and it was not included for me. I don't remember having the option of booking dinner with my flight. The agent at the Virgin Australia counter mentioned that this often happens when booking flights through the websites that are not the carrier's direct website. I have used others before, and not had these same issues... oh well - i guess that's what i get for booking through FlightNetwork.com. I'll probably go directly to airline websites in the future."
Cons: "Seats and aisles have become so small and tight."
Pros: "Great service, entertainment, and the crew was outstanding"
Cons: "The seats are on the small side and feel cramped."
Pros: "GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL."
Cons: "Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems."
Pros: "The crew was very hospitable and friendly"
Pros: "The crew was great. Really friendly, we got skycouch and it was really comfortable"
Cons: "Food was a bit too rich, maybe a lighter option in the menu would be useful as both were quite thick sauces."
Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Cons: "Not being scammed on bag charges."
Pros: "Friendly crew"
Cons: "Crumbs still on my seat when I boarded"
Pros: "As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing."
Cons: "The selection of movies currently was a bit lacking."
Pros: "Crew good, seat pretty comfortable"
Cons: "Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day."
Cons: "Air New Zealand needs to get onto the TSA Precheck program and the agent at check-in (in the biz line) started scolding me for not meeting the economy baggage allowance (only 1 small 7kg carry on), but everything else was perfect. Best biz class flight I’ve ever had, mostly because of the cabin crew"
Pros: "I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane."
Cons: "No issues that caused us any problems."
Pros: "Outstanding crew -- attentive but not overbearing. Very pleasant for a 14-hour flight."
Pros: "Everything else."
Cons: "The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount."
Pros: "Everyone was very nice, food was good, movie choice was great"
Cons: "Would have liked a more comfortable seat. Couldn’t sleep well"
Cons: "The plane was delayed for more than one hour which we did not have sufficient time for transfer to LA. We have to run instead of walking."
Pros: "The attendants were very attentive"
Cons: "One of the poorest meals I have had in 50 years of flying do not like the seating configuration in business class"
Pros: "Everything was really smooth in terms of transitions."
Cons: "I didn’t like how people had different packages and I hadn’t realized that I didn’t have the food package."
Pros: "The flight was on time, staff courteous and we made good time to the destination."
Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"
Pros: "Very smooth, uneventful flight, perfect, in other words"
Pros: "The entire crew was excellent in all areas and all the time even on a 14 hour flight that had been delayed for about 20 hours."
Cons: "When we arrived in Auckland very late, Air New Zealand out me up in a third rate hotel in a very bad part of the city with little to no communication on how to get back to the airport the next day. The customer service number I was given, was mo help at all. Flights were great, but the way they handled the unexpected was very poorly done."
Pros: "This flight was great. The team were friendly and the plane was also well air conditioned."
Pros: "Not much"
Cons: "My flight was moved up three hours and we were not notified. Two others we were traveling with were. Some people received meals and drinks and the flight attendants had a list of which seats. Apparently we weren't entitled to any. We were not treated the same as the others next to us. It was not an option. Perhaps only Australians were entitled."
Pros: "the crew was very attentive and nice."
Cons: "due to a medical emergency, we sat on the plane for two hours before a decision could be made as to whether or not we needed to return to the gate. keep in mind, this was in addition to the 13 hour flight from LAX to NZ. it was a very long evening/day of travel."
Pros: "Food, entertainment especially on long trips"
Cons: "Not something that the airline could do, but I didn’t like that the person next to me was hogging 3 seats (both middle seats) when it’s etiquette to to the one just next to you. Like I said, something the airline can’t control."
Pros: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Pros: "The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing."
Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Pros: "Everything! It's Air NZ!"
Pros: "The boarding process was efficient and the seat was comfortable enough for coach class across the Pacific. It was a definite bonus not having someone in the middle seat. The food was quite good, and I appreciated the ability to get snacks throughout the flight. The crew was efficient, the IFE is very good, and the entire experience was very positive. I will continue to fly ANZ internationally as often as I can."
Cons: "Paid for business class so I could Relax and sleep on the 10+ hour flight. Unfortunately, I was in seat 1G which was adjacent to the galley and storage compartments for the flight crew. Literally, every 15 minutes, someone in the flight crew was bumping my seat/bed - and waking me up. Never once got an apology. So pissed off I paid extra for business class when I would've gotten more sleep in a middle seat in coach."
Cons: "I was not able to pay for excess luggage online because I was told that I had to do it 48 hours in advance. I did not know I need and extra bag until the day before i left. So instead of paying the 1 dollar promotional fee advertised online i have to pay 191 dollars at the airport. That is ridiclous."
Pros: "Felt safe through bumps. Awesome FA's love the lollys!"
Pros: "I was recovering from a cold and didn't anticipate having ear problems but during decent I began to experience some pain. It was all new to me as I had never been through this before. Fortunately the crew was kind and they provided a sinus decongestant in a cup for me to sniff and breath in so the smell could open up my nasal passages and it helped a bit."
Cons: "The sharp decent while arriving."
Pros: "I thought there was plenty of leg room in the standard seats. The flight attendants were cordial. No complaints."
Pros: "Crew are good, TV shows are included"
Cons: "Charging for movies seems a bit too low cost!"
Pros: "I liked the entertainment selection. There were plenty of movies to choose from--and I do mean a massive selection. Also, the food was better than I usually expect from airplane food. The crew was very friendly."
Cons: "I guess this goes for all economy class seats, but there's no room to move. I was lucky to have an empty middle seat (which merits the "good" rating over the "okay"), but even with that, maneuvering was difficult (trying to get stuff from the carry on stored beneath the seat, etc.). Things got worse when the person in front of me decided to put his chair back all the way into my face."
Pros: "Air New Zealand staff are very friendly and helpful."
Cons: "The seats are the most uncomfortable and tight I have ever experienced on an international flight, and we were in exit row seats. For a 15 hour flight, it was miserable."
Pros: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"
Pros: "I absolutely LOVE AIR NEW ZEALAND !!!!! SPACIOUS , WELCOMING, AND VERY SATISFYING !!!"
Pros: "I liked how you didnt have to upgrade your ticket to receive food or movies, it just comes standard."
Pros: "The personal entertainment option worked fantastically. Food was also very good for such a short flight."
Pros: "The cabin crew were very pleasant and helpful. Boarding was on time and general flight was good, except for landing which I think was due to the wind but it was a bit like a roller coaster!!!"
Cons: "The flight was ok but the seats were cramped with very little leg room. The entertainment was dated with nothing particularly modern to watch. The screen was the old fashioned type and had to be fixed on to the chair in front. There wasn't much information on the flight journey. The food was awful! What sort of snack is pizza and a Mars Bar!!! Terrible nutrition in this day and age and where was the fruit we were promised."
Pros: "The cabin crew were very friendly and attentive. The food and mid flight snacks were delicious and free, the on-board entertainment was extremely diverse, entertaining and free, the offer of a glass of wine with my meal was delightful and having a bottle of water waiting in my seat pocket was very thoughtful and much needed during mid-flight. Quantas may not be as high tech as some of its sister airlines but the basic needs of its passengers are met without fanfare or need to fuss around with price lists and coupons and wether or not you have a debit card, credit card, visa or mastercard, cash or indeed, no card or cash at all. Quantas is my airline of choice and they have delivered every time."
Pros: "Excellent food for an airline. Plane clean and amenities were nice."
Cons: "Seats are small and anyone overweight is a nuisance. Make them purchase a larger seat of two seats. If your height isn't in proportion to your weight - buy a bigger seat in first class."
Pros: "Quantas was great"
Cons: "Bravo fly scammed me - booked & charged 3 tickets for one passenger!"
Cons: "No in-flight wifi or video streaming. Lift your game, Aussie airlines."
Pros: "Outbound flight great with Quantas Inbound fligjt with Jetstar disappointing"
Cons: "Baby onboard distraught and practicaly screaming. Flight attendants did not offer to assist. I realise its a no frills cheap flight but Jetstar can at least provide one free glass of water onboard."
Cons: "Flight was a series of late take offs, the food was really bad, people are so crammed in there is no space to even move around, one entire area was blocked with people's stuff which led to exit doors and this is not safe....time to demand airlines provide decent space to at least be able to cross ones legs, can't even do that anymore"
Pros: "It was easy booking with Kayak and the flight with Qantas/Jetstar was great. Good service."
Pros: "Crew ok"
Cons: "Seat comfort and meals left a lot to be desired..."
Pros: "The crew could be less curt and more engaging. Coming from Guest Services in hospitality, leisure and tourism it is obvious that body language and sincere engagement stands out. That wasn’t the case for the Qantas flight."
Cons: "I was unable to checkin or select seats. Understandably this is governed by immigration laws and not airlines but on three attempts I was able to pay for the seats without a receipt only to learn later that the charge did not go through. A little bit of transparency never costs anyone."
Cons: "It’s ridiculous that Cheaptickets (your contracted agent) did not answer the phone to change flights. And when they did answer the phone, charged extortionate change fees above and beyond Qantas fees even during the coronavirus pandemic."
Pros: "Great crew & nice meals."
Cons: "The touchscreen menu icons does not seem to be working as you have to keep tapping the function tabs so many times. This is wasting a lot of time."
Pros: "Crew did their best, but that wasn't great."
Cons: "We pre ordered vegetarian meals for my vegetarian daughter, and the flight attendant went out of her way to mention that there was nothing ordered. Original direct flight from LAX to Sydney was delayed by almost 12 hours for "maintenance", so we were rerouted via SFO and Brisbane. 15 hours took 24"
Pros: "Quantas Entertainment app was great!"
Cons: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Cons: "I paid extra to pick a seat so I can sit with my friends and once I boarded the plane I realized it had been changed. So I spent $60 for nothing. Why charge for seat assignment if it will change??!!"
Cons: "I told Nicole that my sound wasn’t working and I had tried with 3 different headsets. She just shrugged her shoulders and walked away. Not good enough for the price you pay for Qantas. I travel with qantas all the time and have never received service like this."
Pros: "Excellent in-flight service"
Pros: "Nice crew"
Cons: "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."
Cons: "See above"
Pros: "All the services"
Pros: "Great flight. Staff very friendly. Good food too!"
Pros: "Mobile checkin, e-boarding pass, straight to the gate!"
Pros: "The entire staff was wonderful and friendly!! Dennis Byrne & Marie Byrne"
Cons: "We had a delay as they could not get the lift for food to put onto the plane, so we were delayed 1 hour. Dennis Byrne & Marie Byrne"
Pros: "Cabin crew is friendly. No reschedules or gate changes. Pretty straight forward to catch a plane."
Cons: "First off the planes I flew on were noticeably old."
Pros: "No issues, quick and friendly."
Pros: "Attentive staff with great food. Only issue is seats in economy are a bit cramped."
Cons: "Seats a bit cramped in economy."
Pros: "Flew over the Antarctic! Had an empty seat next to me Looking out of the window Good entertainment system"
Cons: "Not offered a drink until I asked on both meal services. 2hr late departing due to airport congestion due to to Qantas over Sydney centric focus. Food was good but maybe a bit sparse Evidence of of cost cutting. Long flight (14hrs)"
Pros: "Our flight with qantas was fantastic. Staff are so friendly and helpful. Food was excellent. Premium economy makes a difference on a 15 he flight."
Cons: "Seats too closely squashed together Screen faulty towards end of flight Tried unsuccessfully to check in online - did not get an aisle seat which I specifically requested all along"
Pros: "I loved the first meal and the choices all seemed amazing. Staff were friendly during boarding. Seats were really comfortable and good movie and song choices."
Cons: "The second meal, a small noodle box was dry, overcooked, and bland even with the dressing. The crew was not very friendly during the flight (I understand maybe they had a cranky passenger before and it was a long flight but smiling isnt that hard!). Inflight service was inconsistent as one side came down to serve 15minutes after the first side. The headphones looked quite dirty so I used my own. Boarding was quite slow and then takeoff was late but it was nice that the captain explained it."
Pros: "Good service, on time"
Cons: "Coffee, not good enough"
Pros: "Everything went smoothly, cabin crew were friendly and helpful. Food was tasty, but portion rather small."
Cons: "Didn't like that every time someone nearby used the entertainment - watched a film I think, my film changed."
Pros: "Complimentary healthy food, iPads, smiling staff"
Pros: "Plane crew all ok"
Cons: "The staff at the check in desk was really really rude and mean. I went there because I was desparate due to my flight delay. I kept asking things because I was confused but she treated me so awful. SHE EVEN SAID “NO MORE QUESTION” and threw me away. Really Disrespectful."
Pros: "Food was better than expected, recommend qantas to others based on this alone"
Cons: "Qantas safety video was to long... painful to watch. i would love ro see airlines start recycling the waste generated in fliht"
Pros: "Not much - everything was below average Q Meal worked - the miso salmon was good. shape the breakfast was almost unedible - uncooked bacon, gooey egg stuck to side of container - mushy potato cake soaked by the fluid from the tomato - you would think they would get it right after 20 years!"
Cons: "broken tables and damaged seats ( electrical cords lose) they give you a menu and have no pre-dinner drink service don't ask for a drink after meals have been served - you won't get it too much service to ask for snacks after six hours - the staff eat them and give you their vegetarian sandwiches, then other crew try to say no that's not true - one of them is lying seats are tight - especially if you are 188cm tall. they throw all the cooked mid flight snacks out after three hours of being in the oven yet they don't walk up and down the isle and offer them to you. Yeah right - 23 staff eat them themselves. same movies and TV - I do a flight every month and its always the same with maybe one or two new movies added unloading oversize in LAX - give yourself at least 1.5 hours - they are slow and inefficient. Unloading in Melbourne was ok but bags took for ever. Wish they would go to Beijing or Shanghai and see how it is done in less than 15 minutes from docking. United/Delta is looking good at this stage"
Pros: "Service was pleasant. Entertainment selections were quite nice -- great to have so many movies and music from which to choose."
Cons: "Dinner portions were insufficient -- a tiny box of food, though delicious, left me feeling hungry. Legroom was cramped -- As a 6'2" (188 cm) man, I always have request aisle seating but was given a middle row seat. These should be reserved for shorter passengers only who do not require many ups and downs from their seats during the flight. No one should have to pay to choose a seat ahead of time! Except Qantas, I've never seen an airline charge to choose a regular, non-premium seat. That is ridiculous to charge $30, especially when the airfare was over $1300."
Pros: "It was a short flight from Wellington to Sydney. There was no food served but beverages and snack."
Cons: "Not much I didn't like"
Pros: "Friendly service."
Cons: "Poor food not a proper meal on a 12 hour flight neither outbound nor return. IFE outdated"
Pros: "The flight crew were friendly, the flight left on time, food good and cabin clean."
Cons: "Had a jumpy screen for a while and the headsets were a bit sensitive with the sound dropping on and off. The controls were on the top of the arm rest which my husband kept accidentally knocking. Changing channels, turning up the volume etc."
Pros: "Great staff, overall comfortable for a long flight."
Cons: "Our vegetarian meals were bland and repetitive; dinner and breakfast pretty much identical. We received little processed fruit cups both meals, while the others had a nice fresh fruit entree."
Pros: "Crew and foodnostfing"
Cons: "Boarding unorganized."
Pros: "Crew are professional and food is good quality!"
Cons: "The cabin is way too old and out of date, especially considering alternative business class options. Time for an update Wantas before it hits your bottom line (if it hasn't already)."
Pros: "I had eight flights on this trip. The fact that everything was pretty much routine on this flight is a good thing."
Cons: "Having to pay for food in American Airlines codeshare flight."
Cons: "can not think of any."
Pros: "Crew was very professional. Entertainment was good. Pillows and blankets were availanle when we arrived."
Cons: "We were sporadicaly with water and ice from above. The arm rests were uncomfortable and some were broken. Food was only so so and for international flyers, the menu was not able to be fully understood."
Cons: "Minimal food and drink service."
Pros: "The staff were very warm & professional from the beginning at check in to the end of departing our flight. Would recommend again."
Cons: "You can only purchase food with a debit card or Credit card."
Pros: "Comfortable and on time!"
Cons: "There was no entertainment"
Cons: "Terrible exchange rate and high transaction costs for food puchases made on plane."
Pros: "The crew was amazing."
Pros: "There was a security incident at airport. Jet star counter staff was aware of this, but still close the counter and left about a dozen passengers stranded in Bali overnight. The staff was rude and terrible, at first saying it was our fault for not checking in online (not true)"
Cons: "Horrible airline no wonder comedians on NZ and OZ make fun of this airline."
Pros: "Easy online check in hassle free flight"
Cons: "Worker was too loud while I was trying to nap"
Pros: "Generally nice staff. Arrived safely."
Cons: "$43 fare costs ~$150 all up. What is the $50 extra fee? Applies if I buy the tickets!!! Illegal, immoral. Pissed me off. NEVER AGAIN."
Cons: "wish flights could be like ten mins from aussie to NZ.... :-)"
Pros: "no amazing crew and no warm and fuzzies"
Cons: "Pre bought meals and wasn't permitted hot chocolate for children. Eventually given and nothing said. On the journey over hot choc offered. Not a big deal. I think you fall down in customer service by not supplying a little like coffee and hot choc and a free snack. Possably will avoid flying Jetstar again. Service is paramount. And no entertainment available because it wasnt a long haul just a short haul though international. Mmmmm no to Jetstar i feel. I own a resort and i know what customer service must feel like."
Pros: "The crew were friendly and tickets were a great price"
Cons: "No legroom at all, very cramped"
Pros: "It was OK"
Cons: "It would of been nice to know why we were delayed."
Pros: "It was a full flight and all went smoothly"
Cons: "It could have been on time bu these things happen"
Pros: "No drama."
Pros: "I got the bulkhead seat, so legroom was superb. The inflight dinner was also good (vegetarian gnocchi)."
Cons: "Average service, too bad they are partnered/owned by Qantas"
Pros: "Seat was uncomfortable, crew was lovely"
Cons: "Tired seats should be updated."
Cons: "Boarding routine Space available"
Cons: "Could have left on time 2 hours late leaveing NZ"
Cons: "Flight was almost 2 hours late. Short flight ended up being over 2 hrs as landing conditions were not suitable and plane had to keep hovering around the airport for a long time before it was cleared to land. Crew was very nice. Seats very roomy in economy."
Pros: "I didn’t book a seatbelt beforehand so when I checked in and was assigned the front row, which is an emergency exit row, I was very pleased because it meant I could board early and had extra legroom. The check in agent was also very patient with me while I tried to sort out my bags"
Cons: "I learned that JetStar was the cheapest option for a reason. Check-in at Narita was a nightmare. Without any luggage to check it was over 1.5 hour wait just to check in."
Cons: "Lots of extra fees"
Pros: "Everything went smoothly as scheduled."
Cons: "The waiting"
Pros: "Good seat. Good service."
Pros: "Leg room was sufficient, boarding fast and plane next to new"
Cons: "Luggage limits- but that’s life!"
Pros: "I think free coffee and tea would be a good touch. Back to Quantis I go . all staff good. Jan"
Cons: "Not enough to room in seats for a flight this long"
Pros: "The crew and flight were ok."
Cons: "The checked baggage policy is lacking"
Pros: "They did try to make up time in the air"
Cons: "Plane was a little late arriving so boarding was delayed which then resulted in longer delays as wind gusts kicked in and could not take off after boarding the plane result missed bus connections"
Cons: "On time. Friendly staff"
Cons: "No in-flight entertainment, no even access to an App via your own Ipad"
Pros: "Good seats"
Cons: "Very rude male crew My baby started crying only by the end of the journey because her ears were hurting her due to high atmospheric pressure, and the guy came and shouted at her and us to stop crying !!"
Pros: "3 hours delayed"
Cons: "Not even some food to wait"
Pros: "Easy checkin at Auckland.......unusual ! Pleasant young man. Friendly staff in plane ."
Pros: "Arrangement when flight was cancelled."
Cons: "Cancel the flight without letting me know"
Cons: "Close seating. 45 minute delay to take off. sitting in cramped airplane on runway."
Pros: "None of it"
Cons: "The whole Jetstar team"
Pros: "flight was on time, moved everyone efficiently, quickly through boarding gates, luggage arrived quickly - not a long wait to get it, staff nice, professional, polite, greeted us in friendly way"
Cons: "seats - squashed in close to seat in front and behind - can't tilt seat back into relaxing position"
Pros: "Excellent leg room in the dash 8 plane."
Cons: "1 star for entertainment and food because the flight is only 40 minutes!"
Cons: "Fast efficient travel friendly staff"
Pros: "On time departure/arrival"
Pros: "i like the use of kiosks they need to have more machines as the staff have a poor service attitude and give the responses as machines."
Cons: "Booked a ticket with 20kg checked bag; didn't pack as much so took a carry on. The flight was delayed so they decided to weigh carry ons. It came to 10kg plus Laptop bag. They charged me $50 extra. On explaining I have 20kgs included and am happy to go check it in myself. They didn't let me. Not sure why when the flight was delayed by more than 30 min. staff not helpful or considerate. No solution offered to make me happy or to acknowledge that I had already paid for 20kg. I could be talking to a machine and it would've been the same outcome."
Cons: "As I stated previously this company's complete lack of concern for customer service is appalling. I have directed my managers and staff to ensure that this company is no longer engaged to supply transportation to any of my companies"
Pros: "The ice with my champagne"
Cons: "Delayed for 4 hours with no nappies for my 1 year old ... no priority boarding for families with shattered children ... lying boarding staff Vallentyn or something like that ... no ability to check in online due to a message saying we had a special request ... we didn't and have checked online to HNL and SIN recently with JQ without a problem."
Pros: "Newcastle airport has made it so easy"
Pros: "Everything was smooth and on time, even a bit early."
Cons: "Butchered by prices that were offered on Kayak and then taken to the airline sites where the prices are different. Jetstar rips you up with baggage prices at the gate. Nowhere does Kayak state that you have to pay upfront for Jetstar baggage......"
Pros: "Overall good"
Cons: "Staff appear permanently unhappy and like they don't enjoy the job"
Airlines flying to Surfers Paradise have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Surfers Paradise
Masks required on board, masks provided on flights to Surfers Paradise
Social distancing seating
Middle seats unavailable to book on flights to Surfers Paradise
Testing for antibodies, testing for symptoms for flights to Surfers Paradise
Waiving of change fees. Search flexible flights to Surfers Paradise