Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
Pros: "Overall, the staff was amazing, so as the food and cleanliness"
Cons: "The space between the seats in economic seat"
Pros: "The crew service is good. Not great, but still above average from other flagship carriers."
Cons: "The seat (B787-10) is so cramp!!!"
Cons: "Flat beds on second flight"
Pros: "The crew were excellent"
Cons: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Pros: "Crew was okay"
Cons: "Did not get the food I chose. Seats were not clean and clumsy"
Pros: "Crew was attentive."
Cons: "The entertainment was rather limited."
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Pros: "Seats were good"
Cons: "Food could have been better"
Pros: "The crew was amazing. The seat were uncomfortable"
Pros: "Crew amazing. Seat super comfortable"
Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Cons: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Pros: "Got bumped to Business Class"
Pros: "Excellent customer service, helpful staff"
Cons: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Pros: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Cons: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Cons: "Way too cold"
Pros: "Espresso coffee, champagne, crew, headphones"
Pros: "Very comfortable"
Cons: "I don’t see anything I didn’t like"
Pros: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Cons: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Pros: "Spacious and comfortable bed."
Cons: "The food wasn't that great. Average at best."
Pros: "Spacious economy class seating and great service"
Cons: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Pros: "The aircrafts, on-board service on Sin Dxb route"
Cons: "The thing that Inhad to fly Silk Air with one of four flights."
Pros: "Great service and comfort."
Cons: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Pros: "But I got to take Qatar airline and the service was great"
Cons: "Almost missed the flight, havent noticed the passengers in prior"
Pros: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."
Cons: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Pros: "Service is the best among the airlines I’ve ever taken"
Cons: "Never ever get free upgrade"
Pros: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Pros: "smooth service with refreshments"
Cons: "No working seat audio"
Pros: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pros: "The service and fast flight"
Pros: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Cons: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Pros: "Food, movies, support, were all wonderful."
Cons: "Old planes and screens."
Pros: "Everything on time."
Cons: "Nothing really bad one food on return flight not great but ok."
Pros: "The flight experience was pretty great overall.."
Cons: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Pros: "Thank you flight itself was v good but not check in"
Cons: "Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer"
Pros: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Cons: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Pros: "On time departure and take off. Smooth landing."
Pros: "Fast boarding and crew"
Cons: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Pros: "Very helpful in getting on board luggage stowed, attractive interior"
Cons: "Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight."
Pros: "Their English, unlike US English, is a little hard to understand."
Pros: "Good for a sheot flight"
Pros: "Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far."
Pros: "Premium Economy had plenty of legroom. Food service was comparable to business class."
Pros: "The entertainment was excellent and so was the food."
Pros: "Crew very friendly, nice airplane, clean"
Cons: "more room in economu"
Cons: "Suuuppppeerrrr delayed and I didn’t feel that an empty middle seat to be considered business class on my2nd leg from London to Munich."
Pros: "The crew was super courteous and nice."
Cons: "Nice newer aircraft and the crew goes out of their way to make you feel comfortable."
Pros: "Everything. Best service and great seat room."
Pros: "The flight was delayed for two hours but they kept announcing the delay as though we were about to begin boarding and reason they gave for the delay was hard to believe."
Pros: "I never doubt Air NZ , overall Ok ."
Cons: "this flight bit noisy, and felt dirty toilet ..anyway,,, I Like Air NZ .Hope good next time"
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Cons: "it was very cold"
Pros: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Cons: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Cons: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Pros: "I liked that it got me from point a to point b. I had to pay extra to watch movies, no meal on an international flight (tbh I'm not sure what I ticketed and didn't tick while booking, but I mean it was nz to aus, come on)."
Cons: "Not getting my luggage across the ditch, paying for movies as an extra, no meal."
Pros: "Crew complete meals and drinks efficiently so passengers can settle quickly for night flight"
Pros: "Although I'd like to see the seats upgraded to ones adjustable to lie flat seats without getting up and several steps, the crew on the Air New Zealand flights make the difference. What a PLEASANT experience. Great passenger service boarding to landing."
Cons: "Once made, the lie flat seats are extremely comfortable. However, it's a bit of a hassle to get the bed made. Also the seats don't offer as much privacy as seats on other carriers (AA, UA, LH etc). If they changed the seats, the airline can compete with any other, as the crews are superb."
Pros: "vvery comfortable flight"
Pros: "Premium Economy was worth the price! The section was not as full, and the service was wonderful."
Pros: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Pros: "Boarding best I've ever done"
Cons: "Food was airplane food why can't they do better"
Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."
Pros: "Technology viewing screens"
Cons: "Connecting flights from Charles Dr Gaulle airport to Heathrow airport"
Pros: "The service was very nice. The food was good. The entertainment choices were good as well."
Cons: "The seating was to crowded, you could tell that an extra seat was added in the middle section. What was once three seats was now four. Very disapointing. A deal breaker for long flights."
Pros: "The staff was incredible. Additionally I loved all the entertainment options."
Cons: "We missed our connection flight slightly due to the fact that we weren't able to connect our baggage to British Airways and that the flight came in late."
Pros: "Air New Zealand plane was newer and crew was helpful and gracious. Connection to Glasgow was a disaster mostly caused by our airline changing to British Airways to Glasgow. Because our LAX yo LHR flight arrived a bit late, we missed our flight to GLA and had to wait nine hours to get seats on another flight from LHR to GLA. No accomodations were made for us. We had to manage nine hours in LHR with a 4 year-old -- we had no other choice."
Cons: "Will never again fly Air New Zealand from LAX to GLA -- an annual route for us as we have family in Scotland."
Cons: "Economy was too squished. Hard to eat with people next to you."
Cons: "Couldn't check in online and book seats. That was a bummer."
Pros: "Amazing service. Friendly staff. Sat in row 38. Seat was comfortable and foot rest was amazing! I would highly recommend air New Zealand!"
Pros: "Nothing stood out. They do provide ear phone on the flight."
Cons: "Seating was very cramped and I'm only median built.."
Pros: "The flight crew was great. They keep teverything movies ng and were polite and happy throughout the flight we will definately fly them again!!"
Cons: "Slow service and delay exiting"
Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
Pros: "Staff and the cleaninless of the plane."
Pros: "amazingly pleasant crew, great food, efficient service, very comfortable."
Pros: "Lots of entertainment options and friendly crew."
Pros: "great flight attendants who really seem like they want to be flying. The economy seats are better than most other airlines. I will always check to see if Air NZ flys to the destination I'm going. They are classy."
Cons: "flight was seriously delayed, poor communication from staff & NZ Air app to travelers re reason for & how long delay would actually be. Shortly after we finally boarded I got a text saying our connecting flight from Christchurch to Dunedin was cancelled. So, we were flown to Christchurch & given hotel accommodations for the night, only to be flown BACK the next day to Wellington to catch a flight to Dunedin. All in all quite infuriating."
Cons: "Food was horrible"
Pros: "Airport was easy to get to and the flight was very smooth and comfortable on a twin engine plane that is quite modern (noise level very minimal even though it is a propeller plane). Air New Zealand attendants were super friendly and helpful."
Pros: "Crew was very friendly. Boarding and replanting was smooth and efficient."
Cons: "Seats were tiny. Arm rests did not rise. Seats barely tilted back. You had to fight with the touch screen entertainment system to get it to do anything. Also it seemed like we sought out the most turbulent altitude possible."
Pros: "The flight was comfortable. The crew was friendly it was a smooth flight the food was good and I enjoyed the snacks also."
Cons: "There was't anything I didn't like I thought it was all good"
Pros: "General ambience on board."
Cons: "Change of Gate between baggage check time and boarding. Had to work that out for ones self."
Pros: "Great service. Food was excellent. Crew was friendly. Best transAtlantic flight experience I've had."
Pros: "Business class flat bed is proper flat with amazing bedding. Airline is professional but doesn't take themselves too seriously. There when you need them, no attitude when you request something."
Pros: "The food and service was great. The plane was clean and very nice."
Cons: "The infotainment system in my wife's seat 39J stopped working about half way through the flight."
Pros: "Service was excellent , food was very good. Comfortable. Flight."
Pros: "Food and entertainment were great. Crew was very nice."
Cons: "Sitting in between the economy sections meant everyone with a crying child should come stand by my seat until their baby stops crying."
Pros: "The crew was really good, even the food was nice"
Cons: "I think the economy class seating could be better & even the ticket prices could be reduced a bit"
Cons: "Boarded the plane via a very long bus ride to a remote parking bay. Once on board we’re treated to one of Emirates newest Boeing 777’s ."
Pros: "Good check-in experience."
Cons: "Entertainment Systems are old, low-resolution and difficult to view & operate compared to, say, A380 aircraft. Some did not work. Seats were cramped. One recliner was broken. Cabin crew smiled less. African legs should not have lower quality of equipment and service than other legs."
Cons: "It took a long time to get a beverage and food"
Pros: "Everything was fine."
Cons: "All reasonabley good."
Cons: "Not much food to eat."
Pros: "Everything about the flight - barring one thing - was brilliant. The new overhauled interior with the padded leather seats and a mini bar is an exquisite touch. The build quality of the interior such as the spotlight, switches, buttons all have a classy touch with a very classy interior cabin lighting. It felt like how a business class should be: excellent. And, as usual, the staff remained professional, polite, friendly and very helpful."
Cons: "There was a delay before the take off. I had one booking with four trips with Emirates, three delayed which was a disappointment from a major credible airliner."
Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Pros: "Consistently good service from emirates crew"
Cons: "Too much meat in the dining options Boarding was slow"
Cons: "Food was not awful and most item not available in Fist Suites"
Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "I was upgraded to business class. Very nice"
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Pros: "Movie choices"
Cons: "Checkin services Staff attitude"
Pros: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"
Pros: "Great service all round and lovely staff on board! A delight to fly."
Pros: "The seats."
Cons: "Firstly, the attitude of the staff was beyond comprehension. From the get go, they all looked as if they were working at gunpoint. Secondly, the food was inedible. Over salty, bland, and above all, they ran out of food. On an aircraft the size of an A380, one would like to assume that there will be enough food for people who are stuck and afraid of asking for anything from the moody staff. I have been travelling with Emirates for years now and insisted on flying it this time around upon much disapproval from my peers and family. My experience proved them right. I am still in complete shock and dismay. On a 12+ hour journey if I have to witness the staff rolling their eyes and where the passengers have to think twice before asking to be served, I think that's not right. Shame on you Emirates."
Cons: "The boarding process could be more organized and more smoothly."
Pros: "Every thing was ok.but not excellent"
Cons: "Specially for getting down from the plane we had to use stairs that is not good specially for senior citizens."
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"
Pros: "So comfy... Great service. Wished the flight was longer b"
Cons: "Before the flight landed and before an announcement was made to bring seats upright, I was repeatedly poked by a crew member to wake up. This was not necessary since we were not close to landing. Very rude and uncomfortable."
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Cons: "Flights are always good but back office staff is always careless not to bother any complaints or never solved any complaints they do not care of customer bcoz they have business thier is no other airline right now but in future may be they loose customer like me"
Pros: "See above. Great airline all around. We travel a lot and overall it is one of the two best in the world on almost all counts."
Cons: "For large number of passengers, boarding is impossibly slow. I don't understand why, after boarding the priority passengers, airline don't board the rest of us from the back of the plane to the front. Doing it the other way makes us stumble across the front seated passengers who are busy stowing their carry-ones. This causes a bottleneck in boarding. Also, there are too many checks on us, which also slows things down. Also, Emirates advertises: one carry-on item of less than 15 pounds. On this flight I would say that at least 75% of the passengers violated this with large and multiple carry-ons. This is unfair to those of us who try to go by the rules."
Pros: "Timings were perfect for flight landing and departure. Cleanliness was there."
Cons: "Service was very poor. Asked for warm water 3-4 times - no response.. Asked for green tea - no response."
Pros: "The service for my granddaughters was phenomenal."
Pros: "Economy seats still comfortable"
Pros: "Amenities and food, customer service."
Cons: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."
Pros: "The ariplane, movies"
Cons: "The check-in staff"
Pros: "Comfortable, friendly crew, and very good food and service."
Cons: "Boarding was disorganized and flight delayed slightly."
Tried to contact customer service for several times but failed to contact. Strong customer service is required.
Disorganized and lacking courtesy in Nairobi JKIA. Business travelers counter not displayed. We paid about $5000 for return tickets because they rudely locked us out saying “you are late.” They had sent us for a new 24 hour COVID test having rejected the 72 hour we had. We did not understand their logic because passengers were still in line. We were in line from 4pm, the flight was after midnight. At PHL, being American citizens, we were not required to present a 24 hour C test! We feel robbed!
Pros: "The crew was very good. Seat was comfortable."
Cons: "Running water in the bathroom."
Cons: "My baggage got missing"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pros: "Everything was great, as the flight wasn't full, so we could relax"
Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."
Pros: "The airplane trip was ok"
Cons: "I had 14h of layover in Doha and I did not have a hotel to sleep that night."
Cons: "Unorganized too shaky flight made me sick to stomach ,foods are not good service not good"
Pros: "The crew was amazing!"
Cons: "The internet service was not working!"
Cons: "Lights did not work, so diner was guessing whats was in the tray"
Pros: "Crew was good! Food was good! Boarding was on time !"
Cons: "Economy comfort could be better."
Pros: "Much better than average meals"
Cons: "more cell phone charging stations at the airport"
Pros: "The service was perfect the aircraft was clean and tidy. The pyjamas were a great added bonus and comfortable."
Cons: "There was nothing to complain about."
Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"
Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"
Pros: "The other two seats in my row were not occupied"
Cons: "The excessive and second security checking at Doha"
Pros: "The service was great and was on time"
Cons: "The service and was"
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Cons: "being in the middle of three"
Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Pros: "Excellent service..!"
Cons: "they need to do family section"
Pros: "All crew were nice"
Cons: "Diabetic food not palatable,. No Mango juice, did not serve Diabetic meal earlier. I had hypoglycemia.."
Pros: "The same as the flight from L.A to Doha, did not feel the time passing..."
Cons: "I have nothing to complain about..."
Pros: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Cons: "More veriaty on music would be good"
Pros: "Good legroom, friendly crew."
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "The staff are outstanding! Friendly, helpful and accommodating."
Cons: "Poor choice of movies. Their 'world' movies should have subtitles"
Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Cons: "Security. They sealed my iPad for special screening but didn't mention they needed kindle as well so I had to repeat security screening in Doha twice."
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Pros: "Polite staff keen to help"
Cons: "The seats could me more comfortable . The one that flew from Doha to Mumbai was way more comfortable than the one from Houston to Doha ."
Pros: "It is an average economy flight. Crew was very attentive and helpful. Service was excellent."
Cons: "Not much to say for an economy flight. Comfort is always compromised regardless of airline. It gets worse as the flight is longer."
Pros: "Everything was good!"
Cons: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Pros: "Flight was on-time, crew was very friendly. The entertainment was very good, the food was o.k."
Cons: "Everything overall was very good, the only issue was that we tended to sit with our dirty trays and empty cups for quite long periods of time."
Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Pros: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Cons: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."
Pros: "Large monitor and many choices of movies. Good food, efficient boarding."
Cons: "Food serving took a while. And need improvements."
Pros: "Cabin cleanliness including restrooms, excellent food selections comfortable seats including head support and friendly professional attendants."
Cons: "No entertainment service from Doha to New York"
Pros: "Crew were nice and courteous. Quickly boarded passengers and deboarded passengers upon arrival in Qatar."
Cons: "Late departure from Amman without update as to reason."
Flight was canceled and had to stay overnight
Cons: "horrible dry croissant for breakfast"
Pros: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Cons: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."
Pros: "Crew was fantastic"
Cons: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Pros: "Bombardier C Series. Most leg room and comfort of any plane"
Cons: "After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication."
Pros: "Crew was very courteous and helpful"
Cons: "More leg room"
Pros: "Leg room always an issue. Crew really great."
Cons: "Gluten free option"
Cons: "service was least friendly at this part of my flight"
Cons: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Pros: "The food was delicious, the staff was wonderful. Entertainment was awesome."
Cons: "The leg room or seat closeness."
Pros: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Cons: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."
Pros: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Cons: "Short flight with no entertainment, no means to charge devices."
Cons: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Cons: "That it wasn’t a flight to Denver"
Pros: "The view out the window."
Cons: "Delayed, no leg room. No refeshments."
Pros: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."
Cons: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"
Pros: "Good food"
Cons: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"
Pros: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Cons: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."
Pros: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Cons: "French unions"
Pros: "Quick trip :-)"
Cons: "45 minute delay, but those are pretty understandable and unavoidable."
Pros: "Friendly crew"
Cons: "No wifi"
Cons: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"
Pros: "Everthing was great!!"
Cons: "I couldn’t take it. To travel to pass through Canada you need a Visa"
Pros: "Crew was always ready to help. It was a very smooth flight."
Cons: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."
Pros: "Swiss Air is very nice, planes are clean, snacks on board were fantastic!"
Cons: "Why the ridiculous amount of money to check a small bag? For this reason, I would not fly Swiss Air. My fancy sandwich was not worth CHF 50."
Pros: "Very short flight so little to write about."
Cons: "We've got no complaints."
Pros: "Food was good. Seats were comfortable."
Cons: "One of our seat back entertainment units did not work. The attendants tried to reset it twice, but it did not help."
Pros: "Fast journey despite a short delay it arrived on time."
Cons: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Pros: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Cons: "The seats were old and uncomfortable and the arm rests did not go all the way up."
Cons: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Pros: "The Swiss airline bit was about an hour late. Weather etc. But such things happen. The flight itself was fine. They even served food and a beer."
Cons: "The queues at Heathrow for passport control were long. The non-EU q was awful. Luckily the tube was running all night on those lines we needed."
Cons: "Lack of screen for watching movies."
Cons: "Minimalist breakfast."
Pros: "Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly. Appreciated the chocolate at the end!"
Cons: "Over 1h delay Horrible sandwich Very rude staff"
Cons: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."
Cons: "You charge the ticket and my reservation wasn't there!!"
Cons: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."
Cons: "Even one member of the crew was not very nice with my young daughters."
Cons: "Same comments as above."
Pros: "The food and service was wonderful."
Cons: "I was disappointed that there was no plug-ins to charge electronics."
Pros: "Crew and overall service was great. Crew was attentive and friendly."
Cons: "Food wasn't the usual Swiss quality this time. Are seats getting smaller? Very cramped, no leg room (I am a 164 cm, 53 kg female). I had some black metal box in my legroom area on top of everything. It would be absolutely impossible to take the "crash position" highlighted in the safety video."