Cons: "The hearphones sound quality is deplorable, and since the aircraft noise level is high is almost impossible to use it. Ok, that is easy to correct with no cost: remind the travelers to bring they own hearphones (I didn't bring mine) for best sound."
Pros: "Crew members were great!"
Cons: "Boarding was a bit chaotic, we had to be bused from the terminal to the plane. But overall a good experience."
Pros: "The crew members were great and very helpful. There was quite a bit of turbulence but the pilots did a great job. I was pleasantly surprised at the amount of legroom in coach, it made for a pleasant trip."
Cons: "We had to disboard on the tarmac and be bused to the terminal."
Pros: "i like tv which has many movies"
Cons: "i dont like because i still not take my baggage"
Pros: "Very kind and service minded staff!! Excellent quality for money!!"
Cons: "Management is not strict. Too many people standing at the back talking all the way. It bothers others to sleep. No one care about it."
Cons: "Wasn't allowed to check in online, and so couldn't get a good seat"
Pros: "The flight was smooth, once we began. There were few bumps."
Cons: "I did NOT like having to wait almost two hours to board, and the constant "We expect to have our computer system up in 'a few minutes' " was really annoying."
Pros: "The flight boarded on time, and arrived only approx. 30 minutes late for a 15 hour flight. The staff were friendly and seemed well-meaning."
Cons: "It seemed that the staff for the NY-Chengdu did not include anyone who spoke English beyond a few memorized phrases. Another passenger and I were standing in the back and speaking, and the crew asked her to tell me that we weren't allowed to stand there and had to return to our seats. Their lack of English would be a problem if there were an emergency of any sort. The flight attendant tried to wake me several times to give me my vegetarian meal. When I was finally awake enough to eat he said the food was no longer good, I should wait until the next meal time. Entertainment options for the NY-Chengdu flight were limited - current or recent English options were few. Foreign language (mostly Chinese) options had subtitles, but few looked like there would be an interesting and fun storyline. The entertainment system was broken for the Chengdu-Beijing flight."
Pros: "I did not like anything about this flight"
Cons: "The travellers were terrible. All Chinese travellers who had no respect for anyone. The had so much hand luggage that the flight left 30 minutes lates because the flight attendant had to rebook luggage. They literally screamed on the plane, movies playing loudly on their devices, no headphones. Seats were terrible, bathrooms stunk. Waited to get off plane 30 more minutes, baggage took forever. Horrible experience."
Pros: "Smooth transfer at CAN"
Cons: "Vegetarian food needs to be better. Tasteless food served. No options for vegetarian."
Cons: "i had a hard time with their english, but it is better than my Chinese"
Pros: "Well, I got to my destination. We were bussed from a maintenance area to the arriving terminal. That was about 15 minutes of ride time. Then we waited a long time for our luggage since it was not actually at the terminal either."
Cons: "Not much"
Pros: "The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good."
Cons: "I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline."
Pros: "fast boarding time Premium Economy"
Cons: "entertainment system keeps crashing even after hard reset, Premium Economy class seat limited space not worth that upgrade. They're switch back to Boeing 777-ER from the new Boeing 787."
Pros: "I was expecting less and China Southern delivered a very good experience on their.international flight from Auckland to Guangzhou. I was able to meet up with my son who flew them from SFO and fly on to Cambodia together. Guangzhou airport is stellar, clean, spacious, and transit was comfortable. Will flutter again with confidence."
Cons: "The usual complaint thatevery airline's economy seats are just too small."
Pros: "On time quick easy boarding. Decent plane and reasonable cost"
Cons: "30 minute wait to retrieve baggage"
Pros: "I'm happy that CZ retains 777-300ER economy seating 3x3x3. This makes for confortable seating and space on a long haul flight. I ordered special meals and they always get it right."
Cons: "It would be nice if inflight floated more frequently during these long flights. I'm disappointed that there is not more control during main cabin boarding. They have the stancions and signage available to help avoid the crush and provide some order with groups by row numbers and enforcing it."
Cons: "We were delayed an hour and 30mins, i had 2 special wheelchair assistance for both my grandparents, yet only 1 got it. Once we go to Guangzhou, the assistance was worse for both of them. And also we missed the flight because of this delayed and cost us an extra $307.49 to rebook our connecting flight and hotel."
Pros: "The overall experience was good. The crew was very helpful and responsive."
Cons: "If you take a late night flight from LAX they will wake you up to feed you about an hour or hour and a half after take off. It was quite uncomfortable to be asleep and to suddenly have all the lights turned on and woken up to sit the seat upright. It would definitely recommend waiting till after this to fall asleep. Not the crews fault, I just wasn’t aware of this."
Couldn’t fly since they wouldn’t issue a boarding ticket. Something to do with not taking the departing flight since it was cancelled due to weather. No notice or anything about the trip being invalid. The app made it seem like I was all good for it. Never trusting travel agency
Pros: "It finally took off. The crew is polite."
Cons: "The flight was delayed 5 hours and there was poor on site communications. This is the definition of a poor flight."
Cons: "It’s no fault of crew that the flight is difficult due to length of time from Pudong to Vancouver! But the seats are too close for such a long flight and my tv only had one ear plug working (yes, we changed plugs to try to get it to work, but because the plug-in jack on the tv itself was broken, it just wasn’t able to be fixed during my flight), and the tv is the only thing that makes the flight remotely bearable!!"
Pros: "On time boarding. No delays. Crew did their best to help everyone."
Cons: "Cattle boarding at PVG was less than ideal. Long wait time between flights. Equipment not as comfortable, but thankfully is was a relatively short flight. No choice of entertainment options and cabin lights were on for the duration of the second flight. Cold meal was okay on second flight from PVG to BKK, could have been better."
Cons: "The restroom toilet should renew, it was outdated and dirty."
Cons: "I requested for Asian vegetarian meal for parents and they make sure they have put the request but when I went to the airport the airlines denied that there is no request for food and can’t provide any vegetarian food since too late for them to find. So the results my parents travel without food for 13 hours flight which is not acceptable."
Pros: "Comfortable seats and wide array of movies plus free WiFi. Very good service as well."
Cons: "Poor communication on boarding process and on the flight delay. And bad WiFi near the boarding gate."
Pros: "No entertainment available No food offered It was a short flight from Shanghai so was a typical experience"
Cons: "The seat selection that I paid Kayak for, was not honoured. Instead I got one of the worst seats on the aircraft and they ran out of food."
Cons: "No personal entertainment console - only the screen that flips down from the ceiling every 10 rows or so. Made the 7 hour flight seem like forever."