Recent reviews
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2.0
Car not available
Pros: The customer service rep spoke english and smiled
Cons: There was no car available even though we booked in advance. We ended up paying triple what was quoted and booked for a smmaller car that didnt support our surfing needs ($340USD instead of $140CAD). No proactivity in helping us finding solutions (other car, covering the increased costs). Not sure if it was because of KAYAK but the experience was horrible from begining til the departure where we had to wait 1hour before a rep made himself available.
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4.0
False advertising???
Pros: The service and the vehicle where excellent. Car in excellent shape and transaction (pick up and drop off) where fast and easy
Cons: I bought a full cover policy and in destination it wasn't valid because they offer their insurance and I had to drop the one I bought. It cost me a lot more money than what it says in website or app.
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2.0
Pros: The additional insurance Kayak sold me was useless at my destination in Nicaragua. I spent over $50 for nothing.
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9.2
Pros: Everything was as we'd arranged, even though our flight had been delayed and we had had no way or contacting the car rental company at Managua Airport. All the personnel we met were helpful, friendly and spoke more English than we can speak Spanish, which was reassuring. The car was small but economical and gave us no cause for concern.
Cons: At the airport car rental office we were informed that the insurance we had purchased through Kayak was not fully comprehensive, and to have peace of mind and be fully covered we had to buy extra insurance. Apart from this, we had no problems or coplaints
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5.6
Administration probems
Pros: The car and price was good.
Cons: One week later I still have no bill from this company. I was told the bill would be emailed to me. It never was. A few days after I had turned the car in and was back in the states, I got a call for a survey on their service. I explained that I will still waiting for a receipt and the rep assured me that I would get a call from an agent in two days maximum. I am still waiting. After I take time to do their survey, they still leave me hanging. Nobody should have to take the time and go through their bank account to find out how much they were charged and about the release of deposit on card, because a company doesn't follow through with their obligation on the contract!!!
review from
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2.0
Pros: Nothing
Cons: Needed emergency services. Phone number on registration card for an emergency did nothing to help
review from
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2.0
Car not available
Pros: The customer service rep spoke english and smiled
Cons: There was no car available even though we booked in advance. We ended up paying triple what was quoted and booked for a smmaller car that didnt support our surfing needs ($340USD instead of $140CAD). No proactivity in helping us finding solutions (other car, covering the increased costs). Not sure if it was because of KAYAK but the experience was horrible from begining til the departure where we had to wait 1hour before a rep made himself available.
review from
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4.0
False advertising???
Pros: The service and the vehicle where excellent. Car in excellent shape and transaction (pick up and drop off) where fast and easy
Cons: I bought a full cover policy and in destination it wasn't valid because they offer their insurance and I had to drop the one I bought. It cost me a lot more money than what it says in website or app.
review from
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2.0
Pros: The additional insurance Kayak sold me was useless at my destination in Nicaragua. I spent over $50 for nothing.
review from
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5.6
Administration probems
Pros: The car and price was good.
Cons: One week later I still have no bill from this company. I was told the bill would be emailed to me. It never was. A few days after I had turned the car in and was back in the states, I got a call for a survey on their service. I explained that I will still waiting for a receipt and the rep assured me that I would get a call from an agent in two days maximum. I am still waiting. After I take time to do their survey, they still leave me hanging. Nobody should have to take the time and go through their bank account to find out how much they were charged and about the release of deposit on card, because a company doesn't follow through with their obligation on the contract!!!
review from
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2.0
Pros: Nothing
Cons: Needed emergency services. Phone number on registration card for an emergency did nothing to help
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