Pros: "Amazing trip Qatar airline is great"
Pros: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."
Pros: "Everything is excellent"
Cons: "All is well"
Pros: "Service & information"
Cons: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Pros: "The crew was nice but never got the menu."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "The crew very good and helpful"
Cons: "The crew are well organised"
Pros: "Helpful,courteous and efficient"
Cons: "Wifi was hard to connect"
Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"
Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"
Pros: "legroom"
Cons: "being in the middle of three"
Pros: "Same as above"
Cons: "Same as above"
Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Pros: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Cons: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Pros: "Great crew, as usual."
Cons: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Pros: "Hosted services"
Cons: "Nothing"
Pros: "Everything"
Cons: "No HE"
Pros: "Food"
Cons: "Bathrooms"
Pros: "Overall services"
Cons: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Pros: "Comfortable, on time"
Cons: "I didn't like that I had to get off the plane and then put back on the plane. That was not noted when buying the ticket. That is important information."
Cons: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("
Pros: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Cons: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Pros: "Food was great. Attendants were courteous and nice. Airplane very confortable and clean."
Pros: "The foods on the plane and the time as they said it happened I mean no delay."
Cons: "The most thing the foods were hot and fresh."
Pros: "Crew was very accommodating."
Cons: "Nothing to report."
Cons: "More veriaty on music would be good"
Pros: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Cons: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "The airline in general was good, provided a kit with socks, ese plugs,toothbrush and other essentials,good movie choices, overall customer service. They had free wifi which was amazing!!"
Cons: "We took 2 long flights one from morrocco to Qatar and Qatar to dallas. The food on the flights was not the best, one the first one they ran out of chicken meal and only had fish left which was gross, for such a big airline you would also think they give a snack in between meals but they do not.also after giving you the food it took a long time for them to pick up the tray which I thought was unusual"
Pros: "Although I felt Qatar responded poorly to the cancelled flight, the actual flying experience was wonderful and made me forget about the extreme inconvenience and poor customer service regarding the cancelled flight."
Cons: "My flight got cancelled ten minutes before boarding. Workers gathered phone numbers and told us they would call to direct us a new flight. However, no calls were ever made. I had to call the airline multiple times to get an answer about a new flight. In my first call, the customer service was rude. There was also zero compensation for the inconvenience."
Pros: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."
Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Pros: "Friendly crew, good entertainment options"
Cons: "Nearly empty flight and twice got assigned seat in very front with screaming child. Going had to move to nonreclining seat after 1st 12 hour flight. Assigned last seat in plane going even though short layover - had to run after 12 hours on plane since got last bus to terminal and waited, waited, waited for final passengers, not fun. Way back flight changed and no accomodation made (a lounge, room, anything) for 7.5 hour layover "you'll just have to hang in there" in middle of night even though others on my tour with same issue in dubai got a room included. With added stress of going through qatar which i booked because of longer layover so wouldnt miss connection just before political decree announced, i will do anything to avoid qatar again despite the very friendly crew. And having to wrap my camera equipment to check it, get extra insurance, such a pain."
Cons: "in flight entertainment interface can be improved to be more user friendly."
Pros: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Cons: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Cons: "They arbitrarily switched the flight one hour ahead of schedule, with no notice so half the passengers ended up missing it."
Pros: "Everything was good!"
Cons: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Pros: "Over all the flight was great."
Cons: "However I feel the need to share that the lid of one of the lights fell off and hit my girlfriend on her nose while she was asleep hurting her instantly. I understand that it was an accident, but nobody takes responsibility for it."
Pros: "Crew was great; plenty of space to stretch out"
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Pros: "The food you serve is good! We also appreciated the little gray packs of toothbrush, toothpaste, socks, etc. that you shared. The staff is very professional, and we enjoyed our flight,. We enjoyed the "quiet room" in the airport."
Cons: "I had a little trouble with the dvd monitor."
Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."
Cons: "Ran out of meal options in both flights"
Cons: "For United to go out of business"
Pros: "Comfortable seating, good service, wide variety of entertainment options."
Cons: "I’m vegetarian and the food was horrendous and extremely limited."
Cons: "Service for people not able to sleep on the long haul"
Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."
Cons: "Food ran out and only one choice"
Pros: "The crew was very good."
Cons: "The foot room could be better for lying on you side."
Pros: "plane flew on time"
Cons: "no longer allow roll on bags for free for economy. Didn't accept my KTN so couldn't use PreCheck. Couldn't get boarding pass on my phone before heading to airport. May be the last time I use United. Stone-age. Poor"
Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "-"
Pros: "You expect to get Taj qualify Indian meals when you fly business. My 80 year old mom and I were starving cause we could not eat what they were serving us."
Cons: "You expect to get Taj qualify Indian meals when you fly business. My 80 year old mom and I were starving cause we could not eat what they were serving us."
Pros: "Crew was nice"
Cons: "No wifi, didn’t give proper customs papers to passengers."
Pros: "Smooth flight once in the air."
Cons: "An hour and twenty minute delay due to weather. Cattle call for boarding."
Cons: "they changed our flight without notifying us! they messed up our seats and asked my mother to deplane! when we were flying with twin babies! they also gave us grief about gate checking something on the trip home that we had no problems with on the way there. honestly i will never fly united again."
Pros: "We made it to our destination on time"
Cons: "Extremely cramped seating. Terrible food"
Pros: "No one was in my row, so I had the opportunity to lay down and stretch out!"
Cons: "The crew didn’t seem to inviting. There was one woman who was very kind... but other than that, they all seemed like they hated thief jobs... the food was very bland."
Pros: "Corralled group lines allowed people to get in line when I was ready versus open entrance for each group"
Cons: "Plane arrived late to gate making my flight arrive in Austin an hour later. I have an ride home, too."
Pros: "Everything"
Cons: "The return back to the state"
Pros: "Entertainment was actually good"
Cons: "Not very good food but I guess they gave ice cream so maybe that made up for it? Not super comfortable seats/room."
Cons: "I never made it to this flight due to delay when flying CPH-EWR"
Pros: "The movie choices were the only saving grace."
Cons: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."
Pros: "Ok"
Cons: "Cannot gauge if carry-on would fit into overhead No entertainment"
Cons: "I missed it due to weather difficulties, there was nothing in compensation."
Pros: "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
Cons: "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."
Pros: "The flight was excellent"
Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."
Pros: "Not much. We did arrive alive, which is the best part of it."
Cons: "Late, very late without any explanation. Only one food service in flight."
Pros: "Friendly service by the flight crew."
Cons: "No in-flight movies, tv or other entertainment. Not even some channels. Everything required payment. Wasn't that way on our trip over on what appeared to be similar equipment."
Pros: "Comfy plane, ease of connection"
Cons: "Nothing really"
Pros: "Movie selection"
Cons: "Flight was delayed an hour"
Cons: "No food on plane only a tiny bag of snacks"
Pros: "Nothing"
Cons: "I was very I'll and could not complete this flight. Was told by airline to call Kayak for changing date of flight for $50 vs $200 they would charge. Ticket was less than $200. I called Kayak. They said sorry it will cost you $200 per airline policy. Either way, this is unacceptable to me. I will stick with Southwest who let's you change flights on all fares if you use it within one year. So since change fee was more than ticket I just ate the cost. Not happy with UNITED or KAYAK. Won't use either one again."
Pros: "On time, courteous & caring flight attendant & desk staff. Unable to understand pilot or first officer's PA announcements...language & microphone issues. Airplane is severely cramped so flight was uncomfortable."
Cons: "See above"
Pros: "Crew was very helpful especially with looking up connecting flights due to most people missing their connection."
Cons: "The delay, but what can you do. The seats are not comfortable when you're short."
Cons: "Need more leg room and more movie options. Also crew needs to be a little nicer lol"
Pros: "The pilot did an okay job of keeping the passengers informed of the delays and what was taking so long on the flight."
Cons: "The plane was old, there was no legroom, it took the flight attendants way too long to get us something as basic as a glass of water, and the terminal is garbage considering it's a major hub for a major airline."
Pros: "Everything went smoothly!"
Cons: "Polaris Biz servie was worse than old biz class service. Only six salmon dinners aboard! Cabin crew needed to asked for many standard items. After dinner service, they were invisible. Brkfst was rushed in last hour before touch down. This was a real disappointment after an excellent flight from LAX to MEL! We can fly AA for such service at a lower price!"
Cons: "Flight was delayed to 4 hours now I'm rushing all over to get to my connecting flights"
Cons: "I was flying with 3 others and my screen didn't worked at all and 1 earphone port didn't worked from the other guys and when we asked the flight attendants what she can do she answered that she can't do anything"
Pros: "Good communication and polite."
Cons: "Delays"
Pros: "Crew was great, food was good, and had a superb entertainment selection."
Cons: "Comfort was as issue, I was assigned more leg room at the emergency row and the wall would be pushing against me, forcing me to go towards my neighbors side. Also, I had initially picked the last row to sit on, which was stated on my itinerary but when I printed my boarding pass, I got assigned middle of plane - which I did not understand nor complain about."
Cons: "Service Food Flight attendants have a horrible attitud"
Pros: "Arrived a bit early to the destination."
Cons: "Every time the crew came by with something (more food, duty free, custom forms) (which seemed very regularly) it was announced over the intercom so it made sleeping very difficult on the 11 hour red eye flight. Other airlines will just walk by and catch your eye if you are awake. Seats were quite small as well."
Pros: "Flight and service were great."
Cons: "United it terrible at letting you know flights are delayed. Got to the airport and found out my flight wasn't going to take off till 2:45 which was 4 hours later then my scheduled flight. I asked the ticketing associate why it was delayed and she said that it was due to crew issues. At least let me know that the flight is delayed so I didn't have to get to the airport 5 hours before my flight took off."
Cons: "The TSA at New Orleans airport was rude"
Pros: "I like the entertainment screen and the food was tasty"
Cons: "My seat...not being able to pick an aisle seat. Also the passenger behind me kept doing something with her seat pocket and I could feel that everytime. Need more padding there. And halfway through the flight the screen quit working."
Pros: "Great ticket counter staff!"
Cons: "Overbooking a flight by this much is obscene. When an aircraft goes down, everyone loses."
Cons: "Was late like 7 hours"
Pros: "A very typical flight."
Cons: "No complaints."