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Pros: "See above"
Cons: "See above"

Cons: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"

Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."

Pros: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Cons: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."

Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."

Cons: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"

Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."

Pros: "Nothing"
Cons: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."

Cons: "I am a vegetarian and they served a chicken piece along with my main course."

Cons: "Service"

Pros: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Cons: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"

Cons: "Stewardesses were a bit rude"

Pros: "Best Inflight Service Best Inflight Food Best Lounge"

Pros: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Cons: "Nothing! Best daytime flight to europe! And home before midnight"

Cons: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."

Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."

Pros: "Great service"

Pros: "None"
Cons: "Crew"

Pros: "The entrainment was amazing!"
Cons: "Seats were a little cramped"

Pros: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Cons: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."

Pros: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."

Cons: "Need to be able to upgrade with Krisflyer Miles"

Pros: "Crew was very friendly and good service."
Cons: "Crew could have asked the passengers whether they need snacks in between."

Pros: "Neat & clean flight.good cabin crew members.good service."
Cons: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."

Cons: "good"

Cons: "Seats are tight and hard"

Pros: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Cons: "Segment Delhi to Singapore."

Cons: "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"

Pros: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Cons: "Flight was over too quickly."

Pros: "again, the crew anticipated our needs"

Pros: "Everything"
Cons: "No complaints"

Pros: "The staff were great, very efficient."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."

Pros: "Clean ,on time"
Cons: "The movies were not updated"

Pros: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Cons: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."

Pros: "The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable."
Cons: "It would have been nice if wifi was free considering it was such a long flight"

Pros: "Service was good, but then that's expected."
Cons: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."

Pros: "It was a standard flight"
Cons: "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"

Pros: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"

Pros: "The staff was amazing and attentive. My surfboards arrived safe and sound... And on time. I will most definitely fly Singapore Airlines again, as often as I can. Thank you."

Pros: "Overall, the Singapore Airlines team are always professional and friendly. They pay attention to every detail and try to make sure everyone is as comfortable as possible. One of my favorite things about this airline is that snack and juice are readily available throughout the entire flight without bothering the flight attendants, say in the middle of the night. This includes fresh fruit and juice, which in my book is a huge plus. Their bathrooms are always clean and include extra cosmetic amenities."
Cons: "Sometimes I feel like the cuisine is a bit too Asian and spicy. I had the fish curry and paid for it later in the flight in the bathroom, if you know what I mean. Also I was disappointed that I could not continue the same movie on this flight, as my previous flight, despite both flights being Singapore Air and using the KrisWorld entertainment system. I think the movies should be the same on each flight. However, the wide selection was great and I watched something else instead and really enjoyed the music selection."

Pros: "Service and Operation"
Cons: "The plane ... its old, in need of a new interior as things are falling off and dirty ... Flew business class and although the service makes up for the old aircraft, i think SQ can do so much better !!!"

Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."

Pros: "Friendly and approachable cabin crew."
Cons: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."

Pros: "Crew were good"
Cons: "Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options."

Pros: "Not a lot"
Cons: "Most things but food was awful"

Pros: "Food, service, warm towel, and ability to sleep"

Pros: "Planes were clean, staff were attentive and it was a comfortable flight"
Cons: "Having to go through security again when we had to deplane in Germany"

Pros: "friendly staff top Service top Inflight Product ( Seat, IFEN)"

Pros: "The service on board was excellent Long haul flights can be very tiresome but the crew made it a very pleasurable experience"
Cons: "Nothing really."

Pros: "The crew were very welcoming and made you feel special. The food was great! The burger was tremendous! The films very up to date."
Cons: "The seat is comfortable but doesnt recline enough, I dont like the fact that you need to flip the seat to get it flat, when is it flat its rock hard! Good on AirNZ for providing the foam mattress topper it helps. ButOnce its flat you cant really watch TV."

Pros: "Staff were always happy and friendly"

Cons: "Our family nearly missed the trip due to delayed from Melbourne"

Pros: "Staff and seating"
Cons: "Paying for movies on a long trip really stingy ☹"

Cons: "i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,"

Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"

Pros: "The flight was on time, staff courteous and we made good time to the destination."

Pros: "A bit late leaving Auckland but we were kept well informed of the changes"

Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."

Cons: "I added Luggage 16.5kg and they charge $130 AUS.The weak point is they are not showing luggage when we booked."

Pros: "Smooth flight. Crews' sense of humour"
Cons: "A bit of delay in take-off schedule"

Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"

Pros: "Plz could u guys add Korean subtitle to movie or tv . Because when i was boarding, i couldn't find any Korean subtitle. I can understand English so that's find. But it let me think u guys don't really care Korean market ."

Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."

Pros: "This flight was great. The team were friendly and the plane was also well air conditioned."

Pros: "The crew were delightful. Nice cup of tea and a magnificent day for flying."

Pros: "nil"
Cons: "nil"

Pros: "It was operated by air New Zealand so the service was top notch once I was able to resolve all other issues boarding."
Cons: "We had a flight bought on virgin Australia and operated with air New Zealand. The air New Zealand part was all great plane boarding etc, the horrible part is that we bought baggage allowances with virgin and they never transferred the information to air New Zealand. So there I am from the USA in a foreign country boarding a flight being asked to pay 500 nz dollars for a few kilos when I had already paid for it. Having to produce emails and payment information on something I had done months in advance. Overall I won’t recommend virgin next time I’d book directly with air New Zealand"

Pros: "Meal was excellent"
Cons: "Would have liked a blanket, it was a bit cold."

Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"

Pros: "Comfortable"

Pros: "Crew complete meals and drinks efficiently so passengers can settle quickly for night flight"

Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"

Pros: "I was feeling motion sick and several flight attendants went out of their way to help me feel better. I wish I knew their names as I would specifically mention them, but I really appreciate everything they did for me during that time."
Cons: "Allow passengers to choose if they want a vegetarian meal."

Pros: "Flight good. Plane modern model with good entertainment system. Flight crew good."
Cons: "Check in automated systems referring most checking to supervisors. No manual system so supervisors overwhelmed. Chambolic 2 hours."

Pros: "Friendly crew, timely response, food was nice"

Pros: "Everything ❤❤❤"

Cons: "- Crew was ok, not friendly just professional."

Cons: "Not enough room"

Pros: "Fr]iendlyt, efficient flight attendants"

Pros: "Quick, efficient, friendly service"

Pros: "Staff were kind and thoughtful with younger passengers."

Pros: "Good Service"
Cons: "I payed $50.00 USD on a seat so I would have a bigger seat. However, when I got into the plane, the lady that was going to be seating next to me asked me if I could change my seat with her husband; which was a regular seat. In order to avoid an awkward 12 hour flight, I agreed to change my bigger seat for a smaller seat. I felt disappointment that Air New Zealand separates parties and leaves room for uncomfortable situations. I really did not know what to do in this scenario, I paid for that seat but was in a way forced to give it a away without any refund in order to avoid 12 hours seating with some stranger's wife."

Pros: "Very helpful check-in staff helped me arrange to sit with a friend on the trip."
Cons: "My first seat had a broken entertainment system but I was quickly moved to a new seat."

Pros: "Some of the crew were excellent service wise"
Cons: "Some of the crew were less than what I would expect service wise"

Cons: "I got upgraded to business :)"

Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."

Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"

Pros: "Fairly comfortable flight, good onboard entertainment. I liked the selection of movies and NZ tv programs. The food was delicious and I love that complimentary wine is served."
Cons: "My only complaint was in regard to the children's meals. We ordered children's meals ahead of time for our 2 kids. On our flight from SFO to AKL, no problem but on the return flight they only brought us one child's breakfast. I asked a crew member for the other one. She told us it would be brought over but never was. So my son had to wait until the regular meals were brought and have one of those. Not a big deal but it was a little annoying. Also, for the return trip dinner, they served delicious Kapiti ice cream with the adult meal but no ice cream with the kids' meals so my kids were super disappointed about that and my husband and I shared ours with them. Again, not a terrible offense, just a little annoying."

Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."

Pros: "The service in Premium Economy was outstanding with two dedicated and attentive staff members. The food was excellent and drinks served in real glass made a difference. the space was generous, seats comfortable, and pillows and blankets of a higher quality than economy. Overall a superior experience."
Cons: "Check in was a bit of a mess with no dedicated line for premium economy, business, or first class."

Pros: "Service etc etc absolutely fine"
Cons: "Handling at Melbourne Tullamarine was poor. The plane landed on time but was sent to the wrong dock and that caused a lot of time wastage. This seems to happen in Australian airports more than anywhere else."

Pros: "the entertainment options."
Cons: "The cleanliness of the seat and surrounding area around the seat. Limited snacks. Inconsistent boarding."

Pros: "Plane was close to new crew well educated and friendly left my jacket on the plane when left and they met me at baggage claim without been asked Well done NZ"

Pros: "Air NZ is the best Airline."

Pros: "Nothing. I wasn't able to board the flight, so I wouldn't know."
Cons: "The staff from Air NZ made me lose my flight, keeping me doing queue after queue to pay for a piece of luggage that (apparently) was not included in a $350 fare. They wanted me to pay between $160 and $200 for putting a backpack in the plane!! Pay for almost another flight entirely! While I was going through the queues, the check in time ran out and, by the time I got to talk to someone at the desk to pay for the bag, the woman told me the plane didn't accept any more passengers... while I was still trying to get someone from the airline to help me! ONE HOUR BEFORE DEPARTURE. The plane was supposed to departure at 8:15 and I was still there at 7:15 trying to send my backpack to the cargo area...the solution? Re-book the flight, make me pay $185 in penalties and fees, plus $160-$200 for luggage and the difference of price when booking another flight."

Pros: "Consistent quality experience. Friendly staff. Good food. Great in flight entertainment."
Cons: "Headphone socket was crackly with the supplied headphones."

Pros: "The crew was Ok, friendly but not overly friendly. Just professional."
Cons: "Its just a long flight and economy is just not comfortable to sleep in. Get business."

Pros: "Alecia (flight attendant) was pleasant and helpful."
Cons: "Being in the air for an extra twenty minutes and wondering if we were in an Erebus situation due to low cloud. I had assumed that planes had navigational instruments to assist landings in low cloud, but it seems that much depends on actual physical visibility. Is this something to do with the fact that flight control towers are not manned? It was very disconcerting and the pilot's seemingly casual attitude did not really help. I was grateful to finally be able to land but was told on disembarkation that had there been 50ft less visibility, we would have been on our way back to Auckland!"

Pros: "They did put us on another flight."
Cons: "Luggage was damaged and flights missed due to not enough time allowed to go through customs which ended up adding an extra 7 hours to an already 20+ hour trip"

Cons: "It’s front row business class. First of CX needs to be upgraded like the 777-300R, full recline , 4 seats in one row instead of 7. Specifically seat 12c front rower, when the foot rest comes up, there is no room for your feet, if you have long legs. Very uncomfortable for an expensive ticket"

Pros: "Very delayed flight that resulted to missed my flight going to davao"

Pros: "Nothing I like"
Cons: "The seats assigned are so at the back at the aircraft. Even both of us are members of the airline we haven’t received any flight notification. That’s really bad"

Cons: "Nice flight"

Cons: "Both the USB and headphone Jacks were busted. Just had a bad seat this time."

Cons: "The crew service very lack"

Pros: "Liked: moive selection. Hagendazs ice cream. Flight went smooth."
Cons: "My check in bag was lost. Hope to get it back in the next few days."

Pros: "Smooth flight and service."
Cons: "Only one water closet was available and there were no amenities given such as socks or toothbrush as other international flights provide."

Cons: "Signs on the airport screens were not updated in time so estimated departure times passes without boarding notices."

Pros: "I liked the crew, the food, comfort. Everything made my travel experience great"

Pros: "The plane was great Boeing 350 I think great entertainment system, comfortable seats, and the Singapore new terminal 4 is wounderful"
Cons: "Nothing"

Cons: "Poor inflight service"

Pros: "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again"
Cons: "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again."

Pros: "Good entertainment choices, but the system itself was awkward and slow to respond."
Cons: "The 777 was tired. Tray tables weren’t clean and it was fitted with seats that did not recline. Most uncomfortable!"

Pros: "Fantastic flight"
Cons: "All good"

Cons: "Bulk head seats. People walked over me all night including staff"

Pros: "The cabin crew was nice, courteous, and professional. The cookie and juice were good. The variety of music was nice."
Cons: "The flight was delayed an hour. Airport crew leaves a lot to be desired. The passenger next to me took up too much space- no fault of the airline tho. The soy chicken was salty."

Pros: "The usual Cathay Pacific service"
Cons: "On time departure and arrival."

Pros: "CX still has good offerings on flights from their home in Hong Kong to other destinations."
Cons: "However, CX for International Regional is, in no way, comparable to their better long-haul routes. That being said, the entire airline has lost its luster like their home country is losing their value with prices going up and value for-the-dollar going down."

Pros: "Our plane was an A350 equipped with a new entertainment center. The captain was able to get our flight in early. Unfortunately, because of weather/immigration problems at the destination, we weren't able to disembark for another 90 minutes. But I think the cabin crew handled this well, handing out both drinks and snacks. The captain also kept us informed, and also seemed to play a role in negotiating with the airport authorities to allow us to disembark at another gate. Otherwise it may have been a longer ordeal."
Cons: "The security measures for US bound flights made things more confusing for boarding. This wasn't the airline's responsibility, and the security check was fast and professional. Next time I hope they work better with the customers to make sure we know what is going on. But this is a small complaint on my part."

Pros: "Food was good Crew members were good Washroom were clean Smooth flight Comfortable seat"
Cons: "Nothing to dislike"

Pros: "Crew were excellent, taking the time to introduce themselves and always responding promptly to requests"
Cons: "Service at times seemed a little disorganised. A minor issue though when compared to the overall service"

Pros: "Staff were superb from check in to landing. Service from MAN to HKG was impeccable."
Cons: "Seat was a touch faulty"

Pros: "You get what you paid for. We paid more for similar class than other airlines, and we spent less time waiting in checking line; generous legroom and shoulder room(Airbus350). Seat slides forward while reclines. It is a good thing that seat does not recline too much that it will annoy someone behine. Food was okay but you wouldn't get hungry."
Cons: "Need healthy food: less salt, whole wheat bread, more vegi."

Pros: "The crew was very organized. I travelled with a wheel chair assist friend, they made sure we were comfortable. We arrived ahead of schedule."
Cons: "The food choices are well thought off. My only concern is the tenderness of the beef."

Pros: "The stewardesses were super helpful, quick to respond and the pilot even gave regular updates."
Cons: "Bumpy flight and the crew didn't really come around to check on what the passengers needed aka water etc."

Pros: "One of the better airlines for a reason, great overall"

Pros: "Great food and leg room"
Cons: "Did not leave enough time for a smooth transfer between flights"

Pros: "Excellent crew, great food, best steak I have ever had on a plane. Fantastic overall."

Pros: "Good service."
Cons: "Plane was old but clean."

Pros: "Need more movie selection on classic"

Pros: "CX starts throwing out some old movies, it's nice to see some vintage from my kid age."
Cons: "How about some new Hollywood release please"

Pros: "Staff were friendly and helpful"
Cons: "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"

Cons: "I did not like paying more than the advertised price for my airline ticket... Straight after clicking the confirmation button , I received a call and was informed that the advertised price had increased by $50. It was still affordable so I agreed to this extra charge. Even after 24hours had past, the flight price had not changed online. I was lied to!"

Pros: "Good crew"
Cons: "Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK"

Pros: "The friendliness of the crew, noticed I woke up and served me breakfast with only 45 mins till landing.. The flight was delayed and the airline had arranged for an escort to quickly get me to my next flight without even asking"
Cons: "The lack of content on the entertainment system, quickly ran out of movies to watch"

Pros: "Confort and service"

Cons: "The cushions were uncomfortable for a 14 hr trip. Not much choices in food. The omelette was bland."

Pros: "Service"
Cons: "bring back Me Before You!"

Cons: "Blankets were very thin, although clean felt reused. Headphones were poor which meant if Someone in a near seat was talking couldn't hear through my headset despite volume being turned up."

Pros: "Everything! Even coach was a great experience"
Cons: "Nothing"

Pros: "The flight was on time, and my luggage made it through the connection."
Cons: "The audio on the TV didn't work, but otherwise, no problem."

Cons: "Flight was delayed in to HK. The restaurant staff (not airline staff) came round offering HK$ 75 to each passenger for a snack. This much appreciated, but I wondered why a restaurant worker was doing this, not airline staff. Being delayed into Osaka, the captain kindly told us that buses were arranged. Good! I thought, until the organization was seen. Ground staff were no where to be seen. Eventually found them huddled at one arrival gate directling passengers to buses. Other passengers at the other arrival gate similarly swirling around without info or help. staff unhelpful, rude, uncaring. SHOCKED by level of incompetence."

Pros: "Nothing"
Cons: "Flight delayed 4 hours"

Pros: "Service"

Pros: "It was a comfortable flight."
Cons: "I don't eat sausage or pork. I would have liked my scrambled egg breakfast to not include it. I mentioned that to the server but it was still served with sausage. I didn't want special hindu meal because it comes earlier than other meals and also I wanted to try all options. Generally, the food options seemed limited."

Pros: "* Good food twice, with readily available snacks upon request * Nice flight attendants who are ready to help * Big, nice, new-feeling plane, lots of bathrooms * Lots of information along the way * Diverse entertainment options, including some good non-blockbuster movie options from countries other than the US"
Cons: "* I couldn't get comfortable in the seat. I don't know why * They had us shut the window shades at a certain point and never had us reopen then, resulting in a 30-hour night for me that made me really uncomfortable (especially because every once in a while I'd get this wonderful burst of sun from a shade someone had opened and shut suddenly). * I didn't realize that I could just ask for refreshments whenever I wanted. I would have liked a flight attendant to tell me that from the beginning. * There were tons of disposables in use for meals. I brought my own silverware and water bottle to avoid using disposables, but it would be nice if they found some solution to that. * This is a small thing, but every time there was an announcement on the PA, the audio on my movie would drop back down to the default level (i.e., inaudible). I had to keep raising the volume and rewinding to catch up what I had missed."

Pros: "Almost none"
Cons: "Long delay make us arrive Kyoto at midnight. Bad food. No movies in enter"

Cons: "Noisy passengers.."

Pros: "40kg baggage allowance"
Cons: "1. You are trying to communicate with me in Dutch, which I don't understand. I only understand English. 2. My booking was not eligible for online seat selection or check-in."

Pros: "No and No"
Cons: "Was in business class and service is poor. Food was mediocre and service was not at par as other business class airlines. Toilet is dirty most times and lacking toiletries. Very unsanitary. Only thing good is all service staff always smile but lack proper and on time service training."

Pros: "nothing good about this airlines they sell cheap fares and overcrowded planes"
Cons: "they do not offer any veg food"

Pros: "Stewards service."
Cons: "Food"

Pros: "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
Cons: "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"

Cons: "The lounge is awful."

Pros: "Flights to Manila and Denpasar were fine."
Cons: "During the long 15hour layover to Bali, lunch and dinner vouchers were provided as long as you stay in the terminal. However, if you decide to leave the terminal, you had to relinquish the vouchers. No access was given to use the Mabuhay lounge and there’s not much options for rest or entertainment at Terminal 2."

Pros: "Nothing"
Cons: "Service, the seats, the vegetarian food is AWFUL, the entertainment is ridiculous and all around just a horrible experience"

Pros: "same thing, food and crew were very courteous"

Pros: "Like the movies, but had a problem with the iPad provided"
Cons: "I did not like the smaller seats, spaces& the tv iPad . The stewardess were not quick assisting the passengers. They did not make sure the toilet supplies are replenished. The food were not good. I am a frequent flyer, the food they served were all the same."

Cons: "I late only 2 min but can not fight with them"

Pros: "Thw flight was on time."
Cons: "None so far."

Pros: "Crews were attentive and very helpful. They were all nice and very accommodating. But please add a personal AVOD on your aircrafts. A 10 hour flight is really boring without entertainment system."
Cons: "The portion of the food was very little. And they only serve full meal once on a 10-hour flight. Snack was served 1 hour prior to arrival but was not enough as the passengers were starving already."

Pros: "The staff is always hospitable. I was pleased that they left a snack for me even when I was sleeping because when I wake up I was hungry. I also like the disposable toothbrush and paste provided. And bathrooms on the flight were clean, unlike some other airlines."
Cons: "The movie selection was not as good this time as my previous flight with Philippine Airlines, but not a big problem.problem"

Pros: "Decent video choices but not great; decent checkin process"
Cons: "No leg room. Bad food."

Pros: "Crew was nice, flight was smooth"
Cons: "Boarding was quite unorganised. Their system wasn’t efficient because they let people board even when it wasn’t their turn. Food was average, no entertainment in Economy class, took a while to dim the lights on a overnight flight then when it was time to wake up the lights were turned on fully rather than gradually."

Pros: "Seat 31A"
Cons: "None"

Pros: "On time! Good for Manila"
Cons: "PAL app didn't work. Put in screens!!"

Cons: "The ticket was never processed! Hence, when I arrived at the airport, I was unable to actually fly. Really, really disappointing. I recommend that Kayak reconsider its association with "Flight Network Sales.""

Pros: "The crew was really nice."
Cons: "It's a 6.5 hour international flight so I was expecting a meal to be served, not those underwelming snack box/wrap options to be available for purchase. Also, no blanquet and pillow."

Cons: "Nothing."

Pros: "My husband had a very good experienced with his flight. Food was great and the flight was fast."

Pros: "The flight crew definitely took good care of us"
Cons: "1. Poor seat comfort. Very high density exactly same as with a budget airlines.2. No inseat entertainment system. 3 the worse boarding process : elites and general boarding are started simultaneously 4. Online check In is impossible:"

Pros: "spacious seats, IFE and great meals"
Cons: "nothing"

Cons: "Terminal 2 Manila is really going down the drain check in one row, immigration endless inside depart only one toilet to s eve a totally overcrowded check in Zone, not sure who the genius is deciding to close down additional toilets on one of the most busy travel days"

Pros: "Friendly crew."
Cons: "Turbulent flight. Small washrooms."

Pros: "The crew went above and beyond and made sure I had a meal that I could eat despite not having ordered ahead. Everyone was friendly and things ran very smoothly."

Cons: "Connecting flight was delayed 1.5 hours which became 2.5 hours without notice. Had to run through airport to catch flight back to LAX which almost did not happen. Luggage did not make it despite prior assurances. Luggage was finally delivered more than 24 hours later. Employees were without information and only apologetic after much protest. No compensation offered. Writing formal complaint."

Cons: "Overall we had a good experience however we were not informed about change of departure time....so double check a day prior to your flight...."

Pros: "Overall it was a good flight with professional staff. The ground crews did a great job in both locations!"
Cons: "leg room is always a challenge."

Pros: "Good price"
Cons: "There was too much delay in the going flight"

Pros: "We got 2 food vouchers one at night, the other early in the morning. However the food establishment was so pricy a chocolate bar was $7 USD."
Cons: "13 hour delay, would not let us go home, would not cancel the flight, instead pushed the boarding time back one hour every hour starting at 4am. Flight was supposed to leave JFK by 11:55pm, we left at 1pm the following day. It wasn't solely due to the weather (we expected a slight delay), but in the morning, plenty of other flights were running regularly, while there were no updates. No one that cared, all the staff just told us it wasn't their fault. (Which is true to an extent), but all so mentioned that they were tired too, and they're exhausted too, which made many people angrier. They deflected a lot of statements."

Pros: "On Time"
Cons: "Terminal in NAIA"

Pros: "Excellent flight... No complaint"
Cons: "Crew ver attentive but since it's an evening flight, I had perfect sleep"

Pros: "i would like to suggest that if there be any chance that vegetarian meals for vegetarians can also be served during international flights. Thank you so much! So far so goog! Keep up!"

Pros: "On time arrival and spacious modern fleet"
Cons: "Food wasn't up to par with vegetarians"

Pros: "Philippine Air didn't disappoint, which it has at times because it seems to always be delayed. However, not this time, and the service Philippine Air provides is very good."
Cons: "I never heard the airport announce boarding for this flight, but simply saw people slowly begin to head through the gate, so I did likewise. For that matter, Busan's Gimhae airport is third-class at best, IMO. I flew out of Busan once before and the experience was terrible again. Would always recommend travelers take the KTX to Incheon where you'll have more options, probably lower fares and less aggravation."

Pros: "."
Cons: "I don't like the the schedule of the flights to Butuan."

Pros: "Quiet, food was good Good seating organization for separating family with babies and single person. I enjoyed my flight very much."

Pros: "easy check in, timely flight status updates"

Pros: "The attitude of the staff was great"

Pros: "Short flight but no problems."
Cons: "Air traffic into and out of Manila is heavy and causes delays. We waited 19 minutes to land coming into Manila."

Cons: "SF Ticket counter need to help customers"

Pros: "Smooth flight."
Cons: "Need more leg room."

Pros: "Very helpful friendly cabin crew"
Cons: "seats do not recline. No inflight entertainment."

Cons: "It was horrible that the gate of boarding change 3 times. And the person who was calling boarding was ungrateful, no smile and before us theirs people who came to boarding and they are not in the wheelchair. That time my son has stomach ache and I was asking for consideration, but it was not pleasant she said to wait and I start to freak out, somebody said they are doing their job I DONT THINK SO!!! IF THEY ARE DOING THEIR JOB AT LEAST SMILE !!! BE NICE !! THIS IS MY FIRST TIME AGAIN AFTER 15 YEARS... IT WAS NOT A GOOD EXPERIENCE!!"

Pros: "The negatives don't make the positives worth mentioning."
Cons: "This is the worst airline I have ever flown with! They close check in gate an hour early and don't have anyone from the airline anywhere in the airport to assist which causes you to miss the flight and then the try to charge you a ridiculous amount of money. Stay away, not worth the wasted time no matter how cheap! The plane doors were closed and we were on the runway before the actual take off time when we finally did get on a flight. Worst airline ever! I cannot begin to express how badly they should not be in business with how they treat their customers! I would give 0 stars if I could."

Cons: "The never shipped my baggage.' Never gave me a call back. No email back. Nothing. Basically ruined my whole vacation, whole bunch of liars, nobody knows what they are doing, noone wants to deal with anything. No number for customer service either. THE WORST TRAVEL EXPERIENCE EVER."

Pros: "Everything was precise and on time from the boarding to landing... Everything was great... The crew was comforting and friendly... The food was good and the entertainment was awesome... There's a lot of movies and games to choose from... The GPS on the entertainment system was amazing as it tells you where the plane is in the world... It also gives you information such as your flight time and duration to air speed and elevation..."
Cons: "The turbulance... But that's not the airline's fault... Although I will say that our trip back to San Francisco, the pilot was a bit harsh on the landing while the trip to Manila, the pilot was amazing... It was smooth as silk landing in NAIA..."

Pros: "PR is always friendly"
Cons: "No in-flight entertainment and no vegetarian options for food. When trying to get on-line to order a veggie option twice have been unsuccessful! Attendants are accommodating but usually end up eating just bread and some fruit that they can find."

Cons: "Flight was almost two hours late leaving, other than that it was fine"

Pros: "The service on the non stop flight United Airlines from San Francisco to Osaka was excellent."
Cons: "I wish there could be more movies about nature on the entertainment network."

Cons: "Flight attendant assignments to our seats were mishandled. We did have any food or drink offer until 90 minutes after boarding. We were told that one of the attendants fell ill but no was assigned to take her responsibilities."

Cons: "15 hours late! Terrible communication about the flight, conflicting messages, and no concern for the customers. What more CanIsay!"

Pros: "None, Zero..."
Cons: "I did not like how we were treated by the United Airline Crew front desk when we were getting our boarding pass, they immediately say that due to myself having a Philippine Passport and A US Green Card holder they needed to check with Japan Immigration and in the end of waiting they said that we can’t board the plane because of my citizenship status and I needed to get a Japan VISA, I felt discriminated for something I do not know about when I purchased the tickets via online it doesn’t even show if there were any requirements needed in order for me to travel to Japan. My overall Review is a big ZERO and Unsatisfactory of how they treat their customers."

Cons: "they changed our flight without notifying us! they messed up our seats and asked my mother to deplane! when we were flying with twin babies! they also gave us grief about gate checking something on the trip home that we had no problems with on the way there. honestly i will never fly united again."

Pros: "We made it to our destination on time"
Cons: "Extremely cramped seating. Terrible food"

Pros: "Direct with a great price!"
Cons: "Food was just ok....."

Pros: "No one was in my row, so I had the opportunity to lay down and stretch out!"
Cons: "The crew didn’t seem to inviting. There was one woman who was very kind... but other than that, they all seemed like they hated thief jobs... the food was very bland."

Pros: "Crew was great, flight was very comfy"
Cons: "Food"

Pros: "Entertainment was actually good"
Cons: "Not very good food but I guess they gave ice cream so maybe that made up for it? Not super comfortable seats/room."

Pros: "The movie choices were the only saving grace."
Cons: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."

Cons: "refer to the comment above-Due to the bad experience on the initially take off , we felt that things went wrong and not so smooth on the first day. This really hurt our feeling and ruined our trip. Please share this information with United Airline. Passenger: Siu Yuk Chan, Eric Ming Chan and Cody Yutung Chan"

Pros: "The Boeing 787 plane was very nice. The window shading control is unique!"
Cons: "Thanks United for keeping my diet in check."

Pros: "787 is starting to show its age but efficient and comfortable 3 3 3 seating. Reasonable as you can expect crew., do the minimum required."
Cons: "Entertainment systems have dated material, too censored, required resets mid flight. Food was abysmal to say the least."

Cons: "Not enough food for such a long flight"

Pros: "Boarding was smooth and entertainment was ok"
Cons: "In a 12 hrs journey only two meager meals were provided."

Pros: "The complimentary meals were good and I wasn't given too much. The flight attendants were very friendly and polite (and it was amusing to listen to how the English and Japanese pilot announcements differed, since the culturally-expected tones are WAY different.)"
Cons: "It was kind of hard to sleep on the plane. I ended up propoing up the armrest next to me and leaning my pillow against it, which sort of did the trick. My hips hurt from sitting so long, so maybe there's some kind of cushion technology that can help with that."

Cons: "How can you fly hundreds people across the nation in a 100 million dollar aircraft but not know who to reset the router on the wifi? Bait and switches. They should never advertise it if they can't get it to work."

Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."

Pros: "Quick Hop"
Cons: "Just a quick hop to Denver"

Cons: "I didn't like buying a ticket for a flight with an ANA number and advertised as ANA but then flying United. I don't want to fly united."

Pros: "We got there safely and on time."
Cons: "Bathrooms too small and unsanitary. Sick people on board spreading germs. Headphones fall out of kids ears. Airplane too cold. Food not good. Bread is terrible. Wasteful packaging and serving of food. Nowhere to throw away trash. Bad timing and content of meals based on final destination."

Cons: "The HI Ag questionnaire: why? what value?"

Cons: "Being required to sit in middle seat and I'm deaf so I could not see what was going on in the isle like watching the flight attendants deliver their message."

Pros: "Crew were great"
Cons: "$27 for a double Jack and (1/2 a can) Coke and a beer seems excessive."

Pros: "Crew was very helpful especially with looking up connecting flights due to most people missing their connection."
Cons: "The delay, but what can you do. The seats are not comfortable when you're short."

Cons: "Need more leg room and more movie options. Also crew needs to be a little nicer lol"

Pros: "Arrived early"
Cons: "Was way too hot on the plane."

Cons: "I didn't like that my luggage was open on the conveyor belt and my belt was missing I will prefer to never use that airline again"

Cons: "Polaris Biz servie was worse than old biz class service. Only six salmon dinners aboard! Cabin crew needed to asked for many standard items. After dinner service, they were invisible. Brkfst was rushed in last hour before touch down. This was a real disappointment after an excellent flight from LAX to MEL! We can fly AA for such service at a lower price!"

Pros: "Crew members were actually quite rude at times."

Pros: "Express boarding, Quick flight, approx 1 hour in total. No turbulence, no drama. Shuttle bus took us to our gate and luggage arrived right away at baggage claim without any delays."
Cons: "Departure was initially delayed an hour, then it turned out it was only delayed 20min. They went back and forth for a bit. Same thing happened at Newark airport. Pilot announced we'd be taxi-ing around waiting for gate, then a min later comes back to say we actually have a gate ready. Not sure why so many miscommunications."

Pros: "I liked I got notified of the delay."
Cons: "The flight kept getting pushed back and no alternatives were provided. I was able to get on a different flight after sitting at the airport for 6 hours because the delay text came after I was just about to the airport. Very inconveniencing for traveling."

Pros: "Crew was great, food was good, and had a superb entertainment selection."
Cons: "Comfort was as issue, I was assigned more leg room at the emergency row and the wall would be pushing against me, forcing me to go towards my neighbors side. Also, I had initially picked the last row to sit on, which was stated on my itinerary but when I printed my boarding pass, I got assigned middle of plane - which I did not understand nor complain about."

Pros: "Seat is comfortable, and it is nice to be able to recline without having to worry about the person behind you. You still have room to spread out without interfering with the person in the seat next to you."
Cons: "No food because the flight is only 1 1/2 hours long. There should be a larger variety of snacks. Maybe there are and they just weren't presented. First Class lavatory is apparently for anyone now."

Pros: "They got us on their plane."
Cons: "Arrived in Sam Fransico 1 1/2 hrs lay. Middle of rush he!"

Pros: "Arrived a bit early to the destination."
Cons: "Every time the crew came by with something (more food, duty free, custom forms) (which seemed very regularly) it was announced over the intercom so it made sleeping very difficult on the 11 hour red eye flight. Other airlines will just walk by and catch your eye if you are awake. Seats were quite small as well."

Cons: "Delayed flight"

Pros: "I like the entertainment screen and the food was tasty"
Cons: "My seat...not being able to pick an aisle seat. Also the passenger behind me kept doing something with her seat pocket and I could feel that everytime. Need more padding there. And halfway through the flight the screen quit working."

Pros: "The Air NZ FLight from Aickland to San Francisco was operated by United Airlines. The seat had excellent leg room. The attendants were very pleasant and available throughout."
Cons: "When I first border the plane there was another passes egg in my allocated seat. The selection of movies available was only okay. their is only a minimal number of toilets for the number of passengers and one of them was out of paper when I went or use it. But they were always clean."

Pros: "Pre-check with United"
Cons: "Did not get connecting flights boarding pass from the beginning. Short connection time - was very stressful"

Pros: "Everything about the flight from the attendant to the pilot was amazing."
Cons: "The flight being delayed and miscommunication which was out of the control."

Pros: "nothing"
Cons: "crew was rude, boarding and waiting were horrible"

Pros: "Everything went well; great service on both flights"
Cons: "N/A"

Cons: "The plane was tiny, old, and had an awful odor. The odor did not come from a passenger, it was the plane itself. The flight was turbulent, and the combination of turbulence and the odor was highly nauseating. The seats were small, old, and uncomfortable. I am a tiny woman and found the seats to be too small, I can only imagine what larger people must feel like. I kept bumping the stranger next to me, and visa versa."

Cons: "Free wifi access"

Pros: "The trip was very easy. Left on time"
Cons: "To many carry on bags that didn't meet the requirements, therefore not enough space on the cabin for bags."

Cons: "Multiple flights canceled. Changed gates multiple time within an hour. Free wifi for entertainment was terrible couldn't do anything with it."

Pros: "Everything was simple and easy."
Cons: "The long walk to the next gate"

Cons: "My only compliant is the leg room. But seeing as I'm 6'5" I have that problem everywhere."