Daily cleaning, installation of cabin HEPA filters on flights to Kuta
You cannot fly directly to Kuta. KAYAK recommends you fly to Denpasar Bali Ngurah Rai (DPS) (3.11 km from Kuta). From there you can rent a car or get a taxi.
The closest airport is Denpasar Bali Ngurah Rai (DPS) (3.11 km). Other nearby airports are Banyuwangi Blimbingsari (BWX) (102.51 km) or Praya Lombok Intl (LOP) (121.12 km). KAYAK recommends you fly to Denpasar Bali Ngurah Rai.
Based on KAYAK searches from the last 72 hours, if you fly from Auckland, you should have a good chance of getting the best deal to Denpasar Bali Ngurah Rai Airport as it was the cheapest place to fly from. Prices were found for as low as $1,919 one-way and $2,013 for a round-trip flight. Also in the last 72 hours, the most popular connection to Denpasar Bali Ngurah Rai Airport was from Auckland and the lowest price for a round-trip flight was $1,421.
The distance between Denpasar Bali Ngurah Rai Airport and downtown Denpasar is 10 km.
All flights to Denpasar land at Denpasar Bali Ngurah Rai Airport. The airport code is DPS,and it can also be referred to as Bali Ngurah Rai, Bali Ngurah Rai Airport, Denpasar Intl, I Gusti Ngurah Rai Intl, Ngurah Rai, or Ngurah Rai Intl.
Most visitors from New Zealand will not be allowed to enter Kuta. Entry restrictions do not apply to Indonesian citizens, holders of KITAS, KITAP, Visitor Visas, diplomatic and official / service visa and stay permit holders, travelers permitted under the TCA bilateral agreement scheme, foreign nationals with written permission from relevant ministries and government institutes. Those who are eligible should reconfirm their eligibility by contacting the Indonesia embassy.
Permitted travelers are required to present a card or certificate (physical or digital) that they have received the full dose of COVID-19 vaccine. Foreigners under the age of 12 years who are travelling with their parents are exempted from this requirement.
Read more about travel restrictions for Kuta
Visitors from New Zealand will need to quarantine for 8 days upon entering Kuta.
Visitors from New Zealand must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Kuta.
e-HAC Health Declaration Form
COVID-19 Vaccination Card/Certificate
Permitted travelers are required to present a card or certificate (physical or digital) that you have received the full dose of COVID-19 vaccine.
Foreigners under the age of 12 years who are travelling with their parents are exempted from this requirement.
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Kuta.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Kuta is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Kuta with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Kuta up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."
Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"
Pros: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Cons: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Pros: "Boarding was great. Staff was cordial. Excellent flight."
Pros: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Cons: "would like regular water bottles to be available for drinking"
Pros: "SIA service and food is always good. The flight went by quickly which is good."
Cons: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."
Pros: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Pros: "Very good service"
Cons: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Pros: "Very good service."
Pros: "Great entertainment system for a short haul fl flight"
Cons: "Terrible food"
Pros: "Service by the crew was great"
Cons: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Pros: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Cons: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Pros: "Great set up with two seats, window and aisle"
Pros: "More leg room than other airlines, superb service and excellent food!"
Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Cons: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Pros: "Not much turbulence"
Cons: "Old planes and screens."
Pros: "Staff were awesome. given that my wife and son both had food poisoning."
Cons: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Pros: "Upgraded to biz class, which was fantastic"
Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
Cons: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Pros: "Singapore crew are on their feet and working for the entire flight. Great service!"
Cons: "cramped uncomfortable seats freezing cold"
Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Pros: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Pros: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Cons: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Pros: "Seating space was very good. Meals terrific"
Cons: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Pros: "Crew was outstanding"
Cons: "No sound on my entertainment system"
Pros: "uncomfortable compared to the other flights"
Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Pros: "If youre searching for airlines with best timing no delay and great service, book your flight with singapore airlines without any hesitation"
Pros: "Friendly and approachable cabin crew."
Cons: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
Pros: "Veruy efficient"
Pros: "Crew were good"
Cons: "Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options."
Pros: "The brand new plane, the crew"
Cons: "The tastless food and the old entertainment system which was a bit outdated technologically"
Pros: "Great inflight entertainment options! Food was good"
Cons: "plane was cold inside brrr"
Pros: "friendly staff top Service top Inflight Product ( Seat, IFEN)"
Pros: "It was a thrilling experience ."
Cons: "Leg space is very tight. It should be enough for a comfortable journey. This should be consider immediately in near future."
Pros: "The flight was very smooth with little turbulence overall. Food was delicious. The timing of the food seemed just right. They came by with drink refills often. Overall the customer service is top notch. The movie selection in the entertainment system was great -- I did not lack for anything to watch; if anything I almost wished I had more time to watch everything that interested me!"
Cons: "Although they're not unique among airlines in this regard, seats in economy are cramped and uncomfortable (especially for those of us with long legs; I'm 5'11" and my boyfriend is 6'2"). What did seem different about SA compared to other airlines is that for some reason the seatbacks are very stiff and it's hard to recline your chair. Also, the entertainment system was a bit unreliable -- twice for some reason it rewound me more than an hour back in the movie I was watching (so I had to fast-forward to the place where I was)."
Pros: "Boarding was delayed in Taipei although the flight made it in great time"
Pros: "It was a good flight on time"
Cons: "We could have had healthier food options"
Pros: "The service, the special vegetarian meal, the cute 'Hello Kitty' themed amenities."
Cons: "The inflight entertainment. There could have been more variety, classic movies, etc."
Pros: "The food and drink."
Cons: "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
Cons: "Delayed on runway"
Pros: "Flight attendants stand out as a great example of customer serve."
Cons: "Seats were tight"
Pros: "Friendly flight attendants, efficient boarding, great selection of games and movies for IFE, good food. Totally satisfactory."
Cons: "I think they are unfortunately discontinuing the daytime departure JFK-TPE. Too bad as the combination of nonstop flight and evening arrival minimizes jet lag for me."
Cons: "The way the ( check in process ) Manila"
Pros: "Service from crew excellent Food on all meals wonderful Seating was excellent"
Pros: "The crew was gracious and didn't bother my sleep to eat."
Cons: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend 15h."
Pros: "Service was neat Took of on time Good entertainment Barely felt the overseas flight"
Pros: "In-town checkin at the Taipei main MTR station. Check in, luggage gets scanned and is taken from there to the airport. You just hop on the train with no luggage to haul with you."
Pros: "This flight was easy, there was no confusion getting on the plane. My friend and I were unable to pick our seats while checking in so unfortunately we had to sit separately. After the plane took off we realized there were a good amount of open seats so we were able to move and sit with each other with no problem. The flight attendenfas were great and super helpful and attentive."
Cons: "We couldn’t pick our seats during the online check in"
Pros: "The crew was very kind and attentive."
Pros: "Usually high quality service and entertainment. Food also good."
Cons: "We boarded 20-30 minutes late even though the plane was there. Not sure what they were doing. Then we sat on the runway for a solid 30-49 minutes. Apparently, this is standard coming out of Manila."
Pros: "The staff was very kind and helpful. The flight was more comfortable and enjoyable than I had expected. The food was also surprisingly good."
Pros: "I like the staff."
Cons: "With my 5 year old daughter, the seats were uncomfortable since we could not lift the arm chair up for her to rest on my lap."
Pros: "Clean affordable flight with hard working staff."
Cons: "Seat was stiff and a little tight for me ."
Pros: "Very good service."
Pros: "Good entertainment options"
Cons: "The man next to me took up a lot of room with his arms."
Pros: "appreciate staff moving things along quickly so that passengers can get settled and enjoy short trip while resting."
Pros: "From phone customer service and ground staff to flight attendants, service is among the top. Accommodating requests for special seat. Also crew actively monitors the condition of the lavatories and keep them clean."
Cons: "The food is just ok. Compared to Japan Airlines and Cathay Pacific, their food is less exciting. Very stingy with wine (half of a mini plastic cup and takes another round before refill). Those who are on carb free diet should make a special request prior to travel as their food is very heavy on carb and light on protein."
Cons: "Sitting for 15 hrs"
Pros: "Staff was courteous and attentive especially to the older passengers"
Cons: "Nothing speaks volumes than an on time flight. While there was ample time for in between flight changes for leisure and rest, a delayed flight affects passenger demeanor and satisfaction the most."
Pros: "Staff was great. Seats were a little narrow for my 6'1" frame."
Pros: "Comfortable seats, metal flatware, toilet amenities"
Cons: "Didn't care for the cordoned off waiting area at the gate in Manila airport"
Pros: "Everything was great except that the cabin temperature was too cold. But not a major problem. This was my first EVA flight, and I thought it was great."
Pros: "Very comfortable"
Pros: "Everything from the pillows to the toilet paper to the carrots were Hello Kitty branded."
Cons: "Outdated entertainment system that does NOT have a touchscreen"
Pros: "My flight was smooth and somewhat comfortable. It's my second time flying with EVA from Phils to US and the attendant during check were so polite."
Cons: "They can improve the quality of the food."
Pros: "Good Food both ways both meals. Good AC."
Cons: "Movie selection."
Pros: "We were on the hello kitty theme plane so was a wonderful experience"
Cons: "No usb to charge electronics"
Pros: "I'd like to say thank you with the ground staff who help me to get a better seat."
Cons: "some of ground staff talk too much and try to change my mind, when I requried about my seat."
Pros: "The Vegan food was great on the first half of my trip. The stewardess took my information and promised to help me reserve a vegan meal for the second half of my trip. She did not deliver on her word. The crew on the second half of my trip explained to me that I had not requested a special meal when I'm fact, I did."
Cons: "The flight crew was aware of poor weather on the first leg of my trip. I boarded the flight and it was grounded, at the gate, for 4 hours before departing. THAT WAS HORRIBLE!!!!!"
Pros: "The service staff really go out of their way to help."
Cons: "The food is alright. Equivalent to a TV dinner"
Pros: "EVA provides meal service on this short flight, which I enjoyed. This doesn't happen anymore for US domestic flights."
Cons: "The flight was delayed one hour without reason, I would have preferred if the flight attendants let us know why the flight was delayed."
Pros: "Was ok in.comfort and crew really nice"
Cons: "Nothing, liked it all thanks"
Pros: "Literally everything, except for one meal."
Cons: "The mustard chicken was disgusting. It was like eating a jar of raw mustard with hard pasta."
Pros: "The flight attendants were friendly and attended to everybody's needs."
Cons: "The food was not good, however they did try to make accommodations for my daughter whose vegetarian request got dropped."
Cons: "Same for food as above. Also I was asked to check in my carry on which I had not planned to check and was damaged when I got it back."
Pros: "Courteous staff, easy check in, flight itself was not bumpy, quick meal service and accommodated my last minute vegetarian request. Food was good but not great, options for type of diet are excellent. Leg room was spacious for 5'11 guy. Cheaper than Singapore but overall pretty much equal. So I will definitely fly EVA again."
Cons: "Everything was pretty good."
Pros: "Eva Air has been my first choice for good reasons. The crew is always very courteous and helpful. Boarding is fast and the seats are comfortable. Although the food was not as good as several years ago, it is still better than other airlines. The selection of movies are great and the captain always had smooth landing."
Cons: "Food, movies, service, seats, boarding, late all 4 segments. Will never fly on them again"
Pros: "Hello Kitty!"
Pros: "wifi offered, great entertainment, great recline of seats, able to charge devices"
Cons: "flight attendant did not enforce seat assignments (a passenger would not sit in her assigned seat. She should have been kicked off the flight, but was allowed to stay even though another passenger was assigned that seat. That passenger had to sit in a more crowded/uncomfortable seat."
Pros: "Staff exceptionally nice and helpful. Excellent luggage handling,"
Cons: "Worst food EVER on any airline. Insufficient coffee."
Pros: "There are a ton of movie options. They try to have good food choices. The crew is very nice."
Cons: "The movies kept blacking out or stopping so I had to keep "rebooting them". Other passengers had different choices than me (and ones in the same flight class). Had a very difficult time to be comfortable. Bathrooms were messy by a couple of hours into the flight."
Pros: "Seat Comfort."
Pros: "Very delayed flight that resulted to missed my flight going to davao"
Pros: "Disciplined, timeliness."
Pros: "Very civilized flight from start to finish."
Pros: "The crew was friendly and effective. The flight was on time. The seat was comfortable in economy"
Cons: "Food was average. I wish the snacks could incorporate some Hong Kong specialities."
Pros: "Liked: moive selection. Hagendazs ice cream. Flight went smooth."
Cons: "My check in bag was lost. Hope to get it back in the next few days."
Cons: "Landed in JFK instead of JFK because of flight delay to hongkong"
Pros: "The flight attendants in the airplane, both going and coming back to my destination were very nice. I really appreciated their hard work and attentiveness."
Cons: "At the HK airport the lady attending the check in, I believe her name is Tammy, I could not understand exactly what she was asking me to do because her voice was so low and her English was not clear. When I did not comply to what she was asking she very rudely did what she was asking me to do yet I could not hear or understand her. She even rolled her eyes. Very uncalled for and rude."
Pros: "Very efficient service and prompt arrivals unlike United Airlines.aircraft was modern and equipment was generally well maintained."
Cons: "What other snack options available other than Ramen Noodles. Maybe a low carb option is needed. There are some noodles made from soy products and these will be low carbohydrate. Seats in economy are ok for short people. All airlines should designate an infant seating area close to toilets. This way all infants will be restricted to these seats and the noise pollution in the aircraft is restricted to a small section of the ship.these seats can be specially configured to either seat a no rmal adult or a fast attachments for a baby carrier."
Pros: "The food was great The staff were lovely"
Cons: "Not being informed that I could check in online Having a middle seat More movie choices!"
Pros: "Great food, great movie selection. Fast service. Unexpected full meal"
Cons: "Delayed flight and promised me in Chicago and in Flight that the plane in Hong Kong would wait. Now I am sitting inside the Airport waiting until morning to fly out. I will never fly with them again. LIARS!"
Pros: "I was told there would be WiFi on the plane from Chicago to Hong Kong. There was not. Very disappointed. It was hot and not a lot of air circulation. And the seats are hard."
Pros: "Entertainment choices"
Cons: "The passenger I was seated next to was awful, but that has nothing to do with the airline. Food was kind of gross."
Pros: "Smooth flight , crew members were good"
Cons: "Food and chair space The head set was in a sealed bag , when I opened it I found 2 white hair inside !!! The blanket was soiled with chocolate in a sealed bag !! Delayed flight for an hour without timely announcement"
Pros: "I like the snacks offered"
Cons: "Great crew we got a soft landing"
Pros: "The crew is excellent. Travelling with baby and they take care of us attentively"
Cons: "Delayed 30min in the end."
Pros: "I guess I can't expect much from what seems to be a low budget airline. The food was OK and the movie selection was excellent. I didn't have any issues with boarding or baggage check in. There was a mix of good and bad flight staff. Sadly, the staff in bad moods were servicing me."
Cons: "PThe bad mood in-flight staff and the uncomfortable seats. During boarding, I asked one of the staff if I can have a window seat because I have motion sickness and aisle seats make me feel ill. She looked at me flustered and said all seats are booked and that I'll be Ok with the aisle seat. On a different CP flight, a different staff was helping a couple switch with other passengers so they can sit next to each other. That would have been nice if they did that for me when I asked for a window seat."
Pros: "The food was excellent. The seats were comfortable (even in economy) and tilted back more than other carriers, making it much easier to sleep. The flight crew were very helpful and concerned with passenger comfort."
Pros: "Being executive platinum has its perks even when not flying AA but a one world partner early boarding and an attentive flight attendants."
Pros: "The Attendants were excellent"
Cons: "I am a big man and found the seats a bit tight"
Cons: "General boarding was first come, first served vs by zone or seats."
Pros: "More leg room, incline on seats, blanket, pillow."
Cons: "All the adverts on Premium Economy with Cathay Pacific are inaccurate. It is NOT your secluded compartment. The curtain to economy is ALWAYS kept open...NO privacy. Food is EXACTLY SAME as economy. In LAX had to REMIND them that Premium Economy has priority boarding. There is no champagne on arrival at your seat...you have to ASK for it. Crew is always HURRIED. When you ask for a beverage or a snack, hostess and stewards have ATTITUDE. it's like they are doing a big FAVOR. Really??? we spent lots of EXTRA MONEY to be in this class. Restroom was difficult to access. Overall MAJOR DISAPPOINTMENT"
Pros: "Flight was cancelled, it didn't happened"
Cons: "Flight was cancelled, it didn't happened"
Cons: "lost my luggage"
Cons: "I did not like paying more than the advertised price for my airline ticket... Straight after clicking the confirmation button , I received a call and was informed that the advertised price had increased by $50. It was still affordable so I agreed to this extra charge. Even after 24hours had past, the flight price had not changed online. I was lied to!"
Pros: "Crew were nice."
Cons: "Very bumpy ride, and about a third of the entertainment touch screens did not work, including my sister's. Crew were helpful though throughout and gave us and others a $50 voucher for our trouble."
Pros: "hospitality is very good.comfortable journey."
Pros: "Good flight"
Pros: "Flight went up and down at the right time and place. Can't ask for much more than that. All else was very nice."
Pros: "Food was nice"
Cons: "Seat was uncomfortable, something was dripping on me by the end of the flight, could have been condensation? The passenger behind me had his shoes off the entire flight and put his feet in the space beside me near the window. His feet smelt like vinegar and sweaty socks. The passenger beside me was overweight and he spilled into my seat partially. All of this did not make for a comfortable flight but thankfully it wasn't too long."
Pros: "Direct and quick flight to bali"
Cons: "The seats were extremely uncomfortable and dirty. Overall, the plane was very dirty. Floors were dirty. Plane was freezing and they didn't provide us with blankets. The staff was slightly aggressive and didn't want to help. They were more transactional in wanting to just do the basics of their jobs and not go beyond - unlike singapore airlines, Turkish airlines, or emirates."
Cons: "Flight was late by 4hrs No food was supplied they said food is over"
Cons: "bring back Me Before You!"
Cons: "Need a little extra leg room"
Pros: "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."
Pros: "great service on board and great entertainment"
Cons: "The second security check at the gate caused delay."
Pros: "Everything the movies the airline staff and having the electric plugs to charge ur phone"
Pros: "The crew did fine and the food was OK."
Cons: "There was almost no information about what was happening with the delays. You need to do a better job of disseminating information. The food voucher was nice but it was all word of mouth among the passengers. To have a 5 hour delay is tough. You should have better charging facilities at your gates. You could only stand and charge and the plugs were all Hong Kong/English specific. Nothing universal about those plugs. I had to borrow an adapter to charge my laptop during the delay. The spicy fish dish tasted like it had been fouled during the delay. I like spicy fish generally but this tasted tainted."
Pros: "I have tried united and delta and for the price this is the best."
Cons: "Flight delayed 4 hours"
Pros: "I was sat on the front row so the experience was greatly enhanced. The crew was courteous and efficient in their service. The meal quality was okay. I had a beef stir fry for dinner which was cooked well but bland. The morning omelette was good but too small in portion. The entertainment selection was fantastic."
Cons: "I wish cathay does hot drinks runs during the flight given how cold the cabin was maintained."
Pros: "Have always liked the hindu vegetarian meals and movie selection."
Cons: "It was frustrating as the flight kept getting delayed by 30 mins and 60 mins interval - should we go to the lounge? can someone tell us what was happening? Maybe if someone on twitter could respond? Pity passengers travelling with young children - it was rough."
Cons: "My luggage got lost. Still waiting on the status."
Pros: "The people who work for the airline are the ones who make it one of the best airlines to take. They provide one of the best customer service experiences I have ever gone through."
Pros: "Crew were attentive and polite"
Cons: "Line up to the checkin counter was with 1 security check lane that jammed the whole process. You need to line up 30mins before you get to counter. Bag drop were as much people as checking in people."
Pros: "Comfortable seats for economy, attentive and courteous crew"
Cons: "Boarding in Hong Kong was long, laborious and too many security checks. I had a four year old child and it was really difficult to stand in a such a long line for a very long time. I asked twice about boarding early with her. I was told only infants. When I finally got up near the gate I asked again and they put me following wheel chair travelers. I could have gone there right away but was made to endure the lengthily line. In Hong Kong, it was very unorganized and chaotic. Also, I do feel more food should be made available on such a long 16 hour flight. We ate a meal at 5:30 am and then no more food before landing about 12:00 noon, except small snacks you had to get up to get."
Pros: "40kg baggage allowance"
Cons: "1. You are trying to communicate with me in Dutch, which I don't understand. I only understand English. 2. My booking was not eligible for online seat selection or check-in."
Pros: "Crew were some the nicest"
Pros: "Stewards service."
Pros: "Nearly empty flight and was able to move to different seat for added comfort"
Cons: "Selection of inflight entertainment was very limited. Boarding was very unorganized at the gate"
Pros: "Food was mostly very nice."
Cons: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
Pros: "Wasnt bothered as compared to previous flights."
Cons: "One hour delay in boarding and taking off and NO explanation from any airline personnel."
Pros: "Flight was fine and food was adequate."
Cons: "No entertainment options for the three and a half hour flight. No tv or music available. Arrived in Bali 12:40 am. Very early and wasted hotel cost for arrival time."
Cons: "My luggage was opened and my items inside were opened too. Chocolates and personal letter"
Pros: "Excellent service. On time departures and early arrival."
Cons: "No entertainment in flight. Older plane."
Pros: "Help because the delay caused us to miss our next flight"
Cons: "Delay, crew didn’t prioritize us getting off the plane when they knew our situation of missing our flight. We didnt get food choice because they ran out when they got to us."
Pros: "Very good and confortable flight."
Cons: "Nothing to refer."
Cons: "Unorganized for seating, they don’t prioritize family with a baby to seat together. 12:35am flight still delayed!"
Pros: "Smiling crew"
Cons: "Boarding guidelines shoul be enforced more"
Pros: "The crew and staff"
Cons: "I liked everything. This is a great airline"
Pros: "Service from the crew was excellent"
Cons: "I’m over 6 feet tall and the seating was cramped for someone my size. Full service international flights should have in flight entertainment systems."
Cons: "As we landed 15 minutes early we were forced to wait 45 minutes on the plane because our gate was occupied. after we finally got off and went through customs we waited another hour to receive our luggage. When the luggage finally came out the crews luggage was the first to come out. So we all watched as the crew gathered their luggage which took another 15 minutes. Shouldn't the paying customers be first?"
Pros: "In-flight entertainment movies"
Cons: "Sitting too close to other passenger"
Pros: "arrived early"
Cons: "1. i was unable to check-in online. PAL now only allows online check-in on fares bought on PAL website 2. gate was changed, i did Not receive notification via email nor PAL app. 3. Boarding was a little disorganized, it was hard to hear the gate crew, 4. not enough new streaming movie options 5. the meal was only warm 6. long wait at baggage claim"
Pros: "Crew was nice, flight was smooth"
Cons: "Boarding was quite unorganised. Their system wasn’t efficient because they let people board even when it wasn’t their turn. Food was average, no entertainment in Economy class, took a while to dim the lights on a overnight flight then when it was time to wake up the lights were turned on fully rather than gradually."
Pros: "Once you got on the plane, the flight crew themselves were great."
Cons: "There was nothing about the airport and transfer experience to like. Going: The transfer from terminals was near impossible to figure out. There was no help and no signs to assist. Coming: They allowed us to transfer to the international terminal where we were made to wait 8 hours OUTSIDE the terminal area. There were few seats, it was cold and NO food venders. Will NEVER fly into Manilla again."
Pros: "There was a lot of entertainment choices and then food was good."
Pros: "Service by the cabin crew was excellent."
Cons: "Seats were not that comfortable. The myPAL app would not connect to their WiFi although the wifi was working. I"
Pros: "The flight was on time"
Cons: "Seats are very tight and the only bathrooms were completely at the end of the aircraft."
Pros: "Great staff very nice and enterianment system at each seat was very good."
Cons: "Put us on separate seat...we should seating close"
Pros: "staff were really nice. the lounge kinda sucks but at least it exists."
Cons: "no wifi, connection in manila airport. manila airport is the worst experience in the world. limited wifi to 2 hours. one of the staff in the lounge kept touching me and making weird eye and lip guestures at me and felt really uncomfortable. i complained to the ground staff."
Pros: "Business class comfortable with friendly staff"
Cons: "Food was not good. Had to wait for 20 wheelchairs to go ahead of me when boarding. Not all those people were disabled but they ask you if you need a wheelchair and people just say yes so they can board first. It's a blatant abuse of the system."
Cons: "Kayak sent me an email with wrong Terminal. It said in Terminal B. But there's no Terminal B. They are Terminal 1, 2, 3. So my pick up by my relatives was delayed by 1.5 hours looking for the terminal in the email. I had a headache due to hunger and stress ."
Cons: "Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it."
Pros: "most all the touchdowns are seamless no bouncy on the tarmac. the only thing a bit un nerving is the wind blowing on landing and the rear of the plane swings from side to side"
Cons: "sometimes only sometimes, the tea is steeped in a coffee pot ug ug ug change the pot dedicate a pot for tea, perhaps a different color."
Cons: "Flight is always late Seats are very small no screen at your seat meals are so-so"
Pros: "Very friendly, professional staff. Far superior service to US-based airlines."
Pros: "Courteous Staff altogether."
Cons: "Delays should have been posted earlier. Long lay-overs."
Pros: "Overall flight and crew service were excellent"
Cons: "I wasn't able to enjoy the entertainment due to poor wifi connection"
Pros: "I like that a USB port was available to charge my devices."
Cons: "I could not use their myPal app to stream to my iPad. I would had preferred to use the iPad as it has a bigger screen. The app connected to the plane's Wifi but that when opened states it needs to connect to the plane's Wifi which it already is. This problem was also with my iPhone. Boarding was fine but could be more organized. People not in the current boarding group were allowed to board."
Pros: "Frienly service"
Cons: "Small seatsi big man"
Pros: "Boarding and staff were fine. Was able to sleep."
Cons: "It was 2 hours late, postponed. Very old airplane. Food terrible."
Pros: "direct flight"
Cons: "aircraft is a bit old"
Cons: "Boeing flight was changed to Airbus without notification"
Pros: "Flight was supposed to leave at 7:30 PM, but got delayed to a 10 PM takeoff. You'd think the crew would be apologetic, attentive and considerate given the time change, but it was even the lead flight attendant who kept making announcements (duty free, serving dinner, weather, time, seatbelt status change, everything). Nighttime flights are supposed to be more peaceful with announcements kept to a minimum, right?"
Cons: "Middle seat for 15 hours was tough. Otherwise flight was fine."
Pros: "the crew are very pleasant"
Cons: "more leg room would be more comfortsble since its a long flight. my comment on the food is : too much rice and small amount of meat"
Pros: "that the flight purser announced that on board phone service is allowed BUT THAT INTERNATIONAL ROAMING CHARGES may apply ON A DOMESTIC FLIGHT ha ha. (I put it in what I like on the flight as that was just pure silly)"
Cons: "Seriously, was that food and coffee you served? My car radiator needs a new coolant. Would that brew concoction of yours work? In the Manila airport, in the dedicated PAL only terminal, the gate assignment wasn't even shown. In my view, a friendly smile does not replace good service."
Pros: "Wheelchair assistance is excellent."
Pros: "I liked the waffle caramel snack."
Cons: "Flight delayed due to traffic in Manila"
Cons: "delayed over an hour"
Pros: "Smooth flight."
Cons: "Need more leg room."
Pros: "Excellent cabin crew service. No frills but good price"
Cons: "seats do not recline. No entertainment."
Pros: "Flight is on time"
Cons: "Service was good"
Pros: "Comfortable seats"
Pros: "Wonderful Crew- friendly, professional, helpful."
Cons: "Been on time departing."
Pros: "the crew was flexible enough to allow change of seat to emergency exit after takeoff. Some of the crew are friendly, but not all."
Cons: "the seats. I am 5'9 tall and my knees are touching the seat in front of me. Entertainment system needs to be upgraded. Food is so-so. Overall, MH flights, not just this recent one was just what was expected as the bare minimum."
Cons: "No seat back entertainment. Very old plane."
Pros: "Economy seats arent different from other airlines. Flight was good in general"
Cons: "Transfer desk was hard to find for first timers. Send "ask me" staffs to greet on arrival for connecting passengers or info board will help."
Pros: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"
Cons: "I haven't even made it to my destination yet."
Pros: "Lovely people an caring all the way through."
Cons: "The pre boarding security was a mess and poorly managed in Kuala Lumpur."
Cons: "They changed my seat without telling me and the new seat has a faulty video monitor and also a faulty USB port.. no compensation received.. terrible airline"
Cons: "Food Seats cramped"
Cons: "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
Pros: "Nice thick comfortable blankets. Delicious food."
Cons: "Crews were only thinking of completing their tasks. I had been standing for 10 minutes in order to have the crews gave way. They were cleaning post lunch. I was told to wait till they were done."
Pros: "Can’t find anything good."
Cons: "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."
Pros: "Easy and efficient boarding"
Cons: "Too hot onboard"
Pros: "Staff onboard were good"
Cons: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
Pros: "They provided us with a hotel to stay in until everything was arranged."
Cons: "No communications with KL that our flight was cancelled and marked me as a no show on my next flight. Which cancelled my next flights. I'm not too impressed."
Pros: "Nice crew and comfy seat."
Cons: "Table tray was dirty and there was old coffee spilled along the side."
Pros: "Short flight."
Cons: "One of our luggage was delayed during transit."
Pros: "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
Cons: "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
Cons: "Delayed of baggage claims for 1 hour, flight retimed/delayed for more than 1hour"
Cons: "There wasn't a food preference option when booking through kayak."
Pros: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Pros: "Second flight was quite empty and the plane was in much better shape"
Cons: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Pros: "The service"
Cons: "The food"
Cons: "My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment."
Cons: "2h+ delay"
Pros: "Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok."
Cons: "Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things"
Cons: "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"
Pros: "Boarding was easy with less passengers."
Cons: "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."
Pros: "Malaysia airlines has some of the most beautiful women working for them. Most curteous, kind, and very personable. Beautiful. Beautiful. Beautiful"
Cons: "The long layovers with no hotel voucher from Malaysia air. That would be a big help especially for me since I travel alone. And not to familiar with hotel locations, taxis. I am concerned about my safety in another country..."
Cons: "Lost baggage took 24 hours to arrive. Rude staff."
Cons: "Sorry to say the flight is always late. From Osaka to KL I had to wait 4 hours to connect to the next flight to Jakarta. Than on the way back from Jakarta to KL the flight was late again I just nearly made it for my connnecting flight to Osaka. Overall it was ok but something must be done for delayed flights."
Pros: "The ice cream is a pleasant surprise."
Cons: "prepacked juice. Could be more option."
Pros: "Flight was smooth. Cabin crew was courteous. Seat was comfortable."
Cons: "More thought should be given to the snack offering as it was heavily sugar laden. Flight was delayed by almost an hour to accommodate 1 family."
Pros: "Flight to KUL from BKK was a fairly new 737 and had a new entertainment system. It was clean and looked well maintained. Nice ride."
Cons: "Return to BKK from KUL was on a 737-800 that looked like it was ready for the scrap heap. Very dirty even on the outside of the plane. The backs of the seats were torn and spots from drinks and dirty hands on the backs of the head rest. All the magazines were WELL worn and one had gum between the pages. The table top had part of a meal left on it."
Cons: "Lost baggage on direct flight"
Pros: "Line took 1 and a half hours to get through. Never again and I plane on going to Bali alot in the next 40 years."
Cons: "Nothing staff was rude"
Pros: "Our plane was late coming from Bangkok. We had to run in KL to catch the next flight. We did not get our luggage when we arrived in Bali. Still don't have it after 24 hours."
Cons: "The airline lost our backpack raincover and did nothing to help find place a claim"
Cons: "We don't recive the e-tkt only the reservition"
Cons: "Flight purchase did not go through and found out too late to try and rebook it again. Tried calling booking company to sort it out and was on hold for 40 minutes which caused me to miss my flight."
Pros: "Not much"
Cons: "I expected more from a business class ticket. Service, rest, food experience"
Cons: "On our way from KL to Manila, there were no screens for my children to watch and a not G rated Chinese movie to watch, only. It was really inconvenient and not a very good experience."
Pros: "Crew and staff are friendly enough. They seem to do their best with whatever is available to them."
Cons: "The Boeing 737 fleet is old and does not have any decent in-flight entertainment options. On this flight the aircraft didn't have any power plugs! Without any announcement, the airline changed its policy on 01 Jan 2016 to NOT provide alcohol on "regional" flights. OK for economy class as a cost-cutting measure, but apply this to business class passengers means alienating high-paying, high-revenue, high-profit margin customers! This is ridiculous and although I am sympathetic to the recent issues surrounding the airline and have previously supported its turnaround plan, I hope the airline goes bankrupt. That seems to be the only way these people learn how to properly run and manage an airline."
Cons: "Jet was worn out, departure was delayed an hour due to cargo being loaded, and my bagage was lost in transit in KL (had to wait 48 hours to get it back). Apparently this is common due to short connecting time. Beware."
Pros: "Very roomy seats. Good vegetarian food. Good entertainment."
Airlines flying to Kuta have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Kuta
Masks required on board, masks provided on flights to Kuta
Social distancing seating
Middle seats unavailable to book on flights to Kuta
Testing for antibodies, testing for symptoms for flights to Kuta
Waiving of change fees. Search flexible flights to Kuta