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Good staff help. Seats do not have enough legroom. Bus from plane to terminal was annoying.

Delayed flight with no explanations; poorly managed gate and boarding process.

Had to put carry ons under seat and had no legroom!!!

Before the flight I received an email from LH that our seat were changed to other comparable seats. At boarding however we found our reassigned “comparable” seats were directly by the toilet. They sure were no “comparable “ seats and we were quite disappointed!

Very cheap airline, with low quality services. Staff not particularly kind

When we were boarding, we needed to go the desk and give the address of our final destination. While giving our address, I was yelled at because the woman at the desk couldn’t understand that I was giving her our US address. I kept giving her our street address and she couldn’t understand and she yelled “listen lady, I need your address. Just write it down!” I wrote down exactly what I had been telling her.

I did not like that they failed to put my luggage on my connecting flight to Athens. I was promised it would be located and delivered within 2 days but later told there was no information on its location. This caused me to have unplanned for expenses because I then had to purchase new clothing to wear on my vacation. I did not receive my luggage until my return flight home. I will not be traveling with them again.

Boarding was haphazard after people with small children or walking difficulties

Leg room is good, food is average, crew is not friendly

The plane was comfortable and spacious. Unfortunately it was delayed and I had to pay for coffee.