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Pros: Crew was attentive

Cons: No vegan options, flight was delayed, missed connecting flight, stayed in lounge

Pros: too early to say

Pros: More leg room for economy class would always be much appreciated.

Pros: The airplane is super modern, with AC sockets and entertainment in all economy class. The crew is the most dedicated and caring that I have experienced.

Cons: Option to select Kosher meals etc., as well as have a more "Western-friendly" breakfast option.

Pros: My prayority was safely, then was accomplish.

Cons: Was accomplish, so I wanted to say thank you, for your services.

Pros: Crew and seats were good

Cons: Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great.

Pros: Korean Air service was good.

Cons: When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then.

Pros: Service w Korean air is always on point. Food boarding and flight has always been fine w me.

Cons: I felt a little cramped in economy but still not the worst seats and still overall pretty nice flight

Pros: Awful!!!

Cons: Rude ground staff at Athens airport, unable to check in online prior to flight, had to wait in line for over an hour for a connecting flight and run to the gate to then be told I was on standby for my next connecting flight. Poor customer service, no headphones given even though all seats have tv screens - such a small thing can make a difference to overall experience eg providing headphones. The check in and boarding forbthis flight was an absolute joke. Two men were about to have a fight due to how irritated everyone was for standing in line for so long. No need whatsoever. Meanwhile 3 staff sat at the ticketing desk and just watched the line grow! When I asked for assistance they brushed me off as if I were a flea! Athens Swiss airlines ground staff are up there with the worst customer service I’ve seen.

Pros: Food was ok

Cons: AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only

Pros: The boarding process was easy

Cons: Some of the crew members were rude and inconsiderate - if you see that someone is sleeping, you don’t stand at their seat and lean on it and shake it while you’re waiting to give the security demo before take off.

Cons: Suggest online check-in providing change seat options

Pros: Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight.

Cons: The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed

Pros: Even with a full flight there was enough leg room. The crew were attentive and accomadating.

Cons: Bathroom floors were often wet

Pros: Food and entertainment was great

Cons: Dirty bathrooms, cramped seats, and still can't believe they still load the front of the plane first... takes forever

Pros: we were in premium economy and the seat,overall comfort and especially the crew were great.

Pros: Crew was friendly, efficient and handle a problem business passenger with a smile and good nature diffusing and placating the passenger even thou the passenger was at fault.

Cons: Business seats should really recline all the way.

Cons: On time boarding

Pros: The crew was nice and it wasn't a full flight so we had room.

Cons: The food wasn't very good and the headphones were a bit uncomfortable

Cons: Viaje corto

Pros: The crew and comfort.

Cons: The food does not taste good at all.

Cons: Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that.

Cons: Flight left late! Flight attendants not super attentive. Meals came late. Took forever to get off the plane! Plane never made it to the terminal but passengers were let off in the middle of the airport and placed on buses! No driver on a fully loaded bus for 10 min. Terrible! Didn’t make it on next

Pros: Crew

Cons: Huge delay... :(

Pros: The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her.

Cons: 1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices

Pros: I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful.

Cons: Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also.

Pros: Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive.

Pros: The crew.

Cons: The aircraft: too old! No charging ports, entertainment system horrible. The food was not super.

Cons: Honestly nothing needed improvement/ it was a really good experience!

Pros: Speed boarding and organized overall. Nice crew.

Cons: Overbooked flights led to a missed connection resulting in a 12 hour layover

Pros: It was our first time flying on Qantas. everything was above expectations.

Pros: Food, comfort interior, and fast check-in processes. In fact the check-in staff are great and very friendly

Cons: Helpful and more smiles will be very useful. Upgrade the entertainment will be great.

Pros: Service, food entertainment and catching up the lost time

Pros: Everything, I was upgraded to the upper cabin, crews are wonderfully friendly and warm.

Cons: First aid kit, in case of sudden nose bleed caused by dry air. Other than that, perfect!

Pros: Crew was amazing. But the seat could have been more comfortable.

Cons: There should have been some Indian programes/ movies. Specially some Hindi movies to watch.

Pros: Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins

Cons: I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific

Pros: Crew was friendly food was great, flight was safe.

Cons: More room

Pros: The seat was comfortable

Cons: Every thing was great

Pros: Good entertainment system

Cons: Chaotic boarding process

Cons: I miss the flight and I need to change it please

Pros: Economy class can’t be better.

Cons: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!

Cons: Free WiFi

Pros: Seat was comfortable and the extra care package and warm towels were a plus. The food was good too.

Pros: Nice seat I got.

Cons: I could not buy extra luggage at airport. They asked me for 470dollars as extra weight. Then my luggage has still not come in my hands :(

Pros: Efficient and on time.

Cons: All fine.

Pros: Seems that the exit row seat was very narrow!

Cons: Be on time

Pros: The crew was very professional and helpful. If you travel Business Class it is very pleasant. But if you are traveling Economy the boarding management and economy seats suck! Many people were complaining about how narrow the economy seats are on the A320/330 aircraft.

Cons: Swiss has finally done it! If you are a person who is large framed, around 225 lbs or higher you will not fit into their economy seats. I'm quite athletic and not obese but large framed (ex- football player), I could not sit squarely in the seat as my hips were severely pinched. Misery :(

Pros: Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking

Pros: Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago

Cons: 2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich.

Pros: Crew was great, food was fine, seat was comfortable.

Cons: Check-in personnel seemed a little confused.

Cons: Bad service, no drinks offered, hardly any food offered, many kids running in the hallways

Cons: The movies are playing on the TV screen, the passengers cannot chose when to start a movie. The selection is poor.

Pros: Overall the crew was nice and helpful

Cons: I payed a full price for my flight and got the conditions almost like a low cost flight. Don't think I'll bother to pay so much money next time. not such difference....

Pros: Great crew. Food. Lay flat bed.

Pros: Nice plane and crew.

Cons: Many delays, lack of communication. Nearly two hours waiting on the tarmac.

Cons: Food

Pros: More leg room for economy class would always be much appreciated.

Cons: A little tight on time between transfers.

Pros: The flight departed and arrived on time.

Cons: The plane was not the same plane I booked travel on. They changed it, so if it’s the 777 then it is basically widebody short haul seating in business, with a lay flat price! The seats are old and don’t work well. This has been an issue on all the flights I’ve taken between Tokyo and HKG.

Pros: LOVED the cup of Ramen anytime snack and curved utensils for eating on a moving plane, genius! Service and quality of product is great. If possible, I will always Choose Cathay Pacific airlines over any US Legacy Airlines to Asia any day!

Cons: Stop shrinking the check-in luggage size and allowable weight every few years. It's a nuisance to have to buy new luggage every few years when perfectly working luggage has to be thrown away because of size requirement shrinkage.

Pros: Everything was great ❣️

Cons: ✨Nothing ✨

Pros: Pleasant staff.

Cons: not enough room in seating area.

Pros: Nothing except the movie selections and wine.

Cons: Better seating... seats are small and crampy. The flight attendants were not friendly and attentive. I pressed the call button 3 times within an hour to receive headphones and they never came. My neighbor let me borrow hers. The food was terrible. Not many vegan options.

Pros: Same, crew was fine but we were held at the gate for a long time with no explanation. Got to Austin much later than expected.

Cons: Communication to the passengers.

Pros:

Cons:

Pros: Movies

Cons: Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one.

Pros: Crew was amazing. Good food. Comfortable seats

Cons: Music options along with the movies

Pros: The crew was really great and helpful

Cons: Only thing that could have been better was ginger ale.

Cons: Boarding was late and line was very lonf

Pros: i really slept well. comfortable seat

Cons: getting luggage out faster

Pros: The application for entertainment was good

Cons: Everything got delayed in an hour and a half, due to intense traffic. This is irresponsible, such things should be planned and taken into account!

Pros: Nice crow

Pros: Crew was polite and courteous. Flight arrived on time despite late takeoff.

Cons: Reading light and entertainment system did not work the entire flight despite repeating attempts from crew to restart system. This is a 12 hour flight and with out overhead light and / or entertainment, one cannot do much. Could have been good also if there was wifi, like other airlines have.

Pros: The flight crew was friendly. Checking in was easy.

Cons: Nothing, it was great

Cons: They should really Consider adding more movie options, in English without having to read subtitles. I had a 13 1/2 hour flight and an 18 hour flight. The movie options were awful and made for our own not so entertaining flight.

Pros: Everything!

Cons: Offer better options to redeem rewards/miles!

Pros: Very friendly staff with excellent service. Bottled water in every seat upon boarding. Lots of leg room, and love the outer earphones they provide!

Cons: More movie selections