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Pros: "Nothing"
Cons: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"

Pros: "Food staff and entertainment are generally top notch"
Cons: "Didn't like headphone jack in panel display as it gets in the way of eating, which is a lot on international travel."

Cons: "They need to offer more water on the flight. Had to keep asking."

Cons: "Serve little drinks like water, juices, soft drinks. The plastic cup is small and yet it is half filled. A can every meal would be nice."

Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"

Pros: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Cons: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"

Cons: "Incheon airport transfer has been always bad. Min 1.5h transfer time might be needed unless you are ready to run."

Pros: "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."

Pros: "Really loved the KAL transit lounge area of the airport. Took a four hour nap in the nap area on arrival. Then was able to shower and clean up. All provided free. Great Airport."

Pros: "They have a enough space even economy’s seat."
Cons: "None"

Cons: "N/A"

Pros: "Clean bathrooms, courteous attendants, plenty of food and drink! These and more are what you can expect from Korean Air. Attendants are also bi or tri-lingual in many instances and will even bring you water and other drinks if you need it. I never felt dehydrated or hungry like I have on other carriers, and I appreciate this so very much because it isn't cheap to buy a bunch of food/drink after security to bring on the plane just to not starve... NOT on KOREAN AIR - full belly, no chapped lips! They even have hydration spray in the bathrooms and lotion too!! You get slippers, toothbrush, toothpaste, headphones, and did I mention the games and movies on your INDIVIDUAL SCREEN ARE FREE? In case you are wondering... I flew COACH. Another note from this trip on the level of service. There were a couple of people, who I think were Vietnamese. They spoke no Korean and no English. The flight attendants even made an effort to find another passenger who spoke the language to explain the U.S. Immigration form because the forms were in Korean and English as the flight was coming ion from Korea. It was probably also available in Chinese and Japanese since many from there also take the Korean Air flight to the U.S. Still, the couple spoke none of those languages. They were behind me. It turned out that no one else on the flight spoke their language. So what did the attendants do? Well, they filled out the forms for them so they could get to their family, who turned out to be in Houston."
Cons: "I have nothing negative to say. I love this airline!"

Pros: "I love that you get meals and snacks. A lot of airlines really skimp on this, and you are left miserable, hungry, and thirsty. Korean Air will bring you drinks outside the service times set. Free additional bottles of water as well. The service is excellent, the meals are good, and I absolutely love that you get slippers, toothbrush, toothpaste, and even free headphones should you forget yours. Top service! Good meal portions! I also like that you have 3-4 different meal or snack options each service. CLEAN BATHROOMS!!!! Also, the flight attendants are very polite and courteous. You never feel like they just don't care. They even help with families traveling with small children. A+ guys!"
Cons: "I really have nothing negative to say about this airline. They are my favorite, and I fly with them every time I am able, 7 times international to date."

Pros: "I am big person, and being able to cross my legs even in economy seats is a real relief. Good selection of Hollywood and Asian films was enjoyable. I liked that our flight data was always viewable in a variety of formats."
Cons: "the cabin temperature was a little hot. The staff tunred it down after i asked, but even then it was still a bit warm for me. People who are cold can put on blankets or jackets, but people who are hot can't remove clothing, so i think a lower standard temperature setting would be nice."

Cons: "Seat was so narrow, my elbows were stuck to my torso the whole way"

Pros: "Good time management"

Cons: "Although I had already checked in on line and had a boarding pass, I stood in line for ninety minutes at Incheon just to self-drop a bag. That's just not acceptable. I'd avoid Incheon and Korea Air for future flights for this reason."

Pros: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."

Pros: "Fare was cheap w/ beuatiful service from korean airlines"

Pros: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Cons: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been."

Cons: "Justfly has the worst customer service. There is no way to complain either. There is no executive office. They are not on any rating sites. They just don't care, because they are not held accountable for their actions."

Pros: "All of the people from Korean Air that I spoke with about anything were very considerate and helpful."
Cons: "No legitimate complaints."

Pros: "On time takeoff and arrival"
Cons: "Entertainment choices e.g. (movie choices) limited. alcoholic drink choices limited too"

Pros: "Clean rest rooms Friendly attendants comfortable leg room"
Cons: "Very limited entertainment options for such a long flight, IAD to Seoul"

Pros: "Everything; from initiating reservations, seat assignments, check-in, inflight, etc. Korean Airlines is simply the best!"
Cons: "There wasn't anything that I didn't like."

Cons: "I didn't realize that my flight was not actually Korean Air. It was Korean Air "Powered by American Airlines". So it was actually not really Korean Air. I was a bit disappointed by that."

Pros: "service, food and great staff"
Cons: "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"

Pros: "I liked the service of korean airline, thier cabin crew are polite and friendly."
Cons: "I was disappointed if their food.,,"

Pros: "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
Cons: "The menu selections were adequate.... video and entertainment left a lot to be desired."

Pros: "Flight attendants were on point! Great service with other luxuries such as a USB charge port!"
Cons: "The flight was to short to enjoy."

Pros: "Boarding was good, crew was friendly."
Cons: "The entertainment wa ok. Better selection of movies is needed. Good choices www very limited. Seats and space is limited"

Pros: "It was all good. Really no complaints."

Pros: "Really nothing about American airline from Korea to Dallas. I Realy thaught it's going to b actual Korean air line operated by American air line. It was a total surprise and bad experience knowing that it was American airline aircraft."

Pros: "Free same quality"

Pros: "This was a relatively short late night flight into Incheon from Manila; cabin crew was attentive. About an hour from Korea, about 3 a.m. we were awakened by the brightening cabin lights and served a full dinner. It was a nice gesture; my connecting flight was more than 18 hours later and the dinner helped with both time change syndrome and with hunger pangs. KAL was also very helpful with my change of schedule; I was returning to the US for medical needs including unexpected surgery recommended by my Asian physician, on a schedule to meet needs of my US physician, KAL is definitely a first class outfit, and has proved it with every flight I've taken."
Cons: "No complaints at all."

Pros: "Great leg room (I'm 6'3), friendly staff, great movie choices"
Cons: "Thought there should have been 3 meals (16hr flight), food was OK."

Cons: "There was no wine available"

Pros: "I was late for my boarding to due to incoming flight was late but they waited when they didn't have to and accommodating to my needs"
Cons: "Did get my luggage with me when I landed in Chicago due to my incoming flight was late"

Pros: "Professional staff great movie selection"
Cons: "Nothing"

Pros: "Everything. This airline is top notch. What a pleasure flying with this airline. I felt I was flying first class instead of coach."
Cons: "Boarding Procedures. Somewhat confusing and disorganized."

Pros: "Quick check-in, meal choices on board."
Cons: "Seating choices. Overbooked. Unable to change flight time without paying for a whole new ticket. Scattered baggage delivery. Extremely long transit time in Seoul."

Pros: "Nice planes & attendants. Clean."
Cons: "Had to get off Korean air in Seoul & go thru terribly bogged down customs, just to transfer & continue on another Korean air plane - both ways! Barely made it to my 2nd plane even though I practically ran thru the big airport after the customs delay - both on my way to Hanoi & on my return. Got to Vancouver & only found out by accident that my checked bag would NOT be transferred to my Seattle flight, even though my tag clearly said to pick it up in Seattle. Had to disembark, claim my bag, then go thru the departure procedure at Vancouver all over again, with 2 customs checks: enter Canada, re board to U.S."

Pros: "The Crew were very courteous, the seats were comfortable and the entertainment was adequate."
Cons: "The food was horrible for a non Asian traveller. No choice other than Korean or Far Eastern menu."

Pros: "Service was Amazing"

Pros: "Lots of bathrooms available. Bathroom dedicated for females. Toothbrush/paste/slippers provided. Labels for passengers can stick to the headrest to indicate if they want to be woken up for meals. Free alcohol. Friendly staff."
Cons: "Dry air. Even though I affixed the label to be woken up for meals, I wasn't woken up when they were serving instant noodles for a snack. I asked if I could have one after I had woken up and they asked for my seat number. I showed them that my seat was in the exit row, but never got my instant noodles, even though I saw them all ready to go in the galley. Maybe they only have a limited amount."

Pros: "Customer service was wonderful"
Cons: "There was nothing I didn't like"

Pros: "The crew was very helpful and polite."

Cons: "Great airline and flight. They just didn't have wifi on board."

Cons: "The screens on the backs of the seats were difficult to utilize (it is a touch screen but I had to tap on the screen multiple times in order for it to actually work). Perhaps due to an outdated system/software. There is a remote placed sideways/length-wise under the screen that you may take out of its placement however it was not as convenient as directly tapping on the screen."

Cons: "All was well, thanks"

Pros: "Staff, service,"
Cons: "Legroom, seat comfort, very long flight"

Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"

Pros: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Cons: "not so much."

Pros: "legroom"
Cons: "being in the middle of three"

Pros: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Cons: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."

Pros: "Food and service."

Pros: "The crew was awesome had the most caring crew anything you need thier there to make us happy I’m absolutely happy"
Cons: "I dislike the economic class on a 19 hour journey to Doha to Dallas Texas I felt so tight and annoyed with people next to me when asking to go to the bathroom that’s my mistake next time I surely will go on bussiness class other then that everything was great."

Pros: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Cons: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."

Pros: "Nice"
Cons: "Everything ok"

Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."

Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."

Pros: "Movies collections, friendly staffs"

Pros: "Service"
Cons: "Just bathroom in end"

Pros: "Everything"

Pros: "There were a lot if security checks but the boarding crew was very helpful and let me check in a bag at rhe last minute with duty free shopping items that i would not have been able to carry with me on-board the airplane."
Cons: "No internet and the food was mediocre at best."

Pros: "Overall"
Cons: "Overall"

Cons: "They drop you at the airport for 16-17 hours Airport hotel costs around 350$/night No entry visa for layovers exceeds 8 hours as they announced The answer they gave No entry visas because you bought a discounted ticket!!"

Cons: "More veriaty on music would be good"

Pros: "Quality food and hospitality"

Pros: "Everything from courtesy, to very good food, and a clean flight."
Cons: "Noothing"

Pros: "I received email telling me that my fright was delayed and showed the time they told me to be at KGL airport but when I showed the airline was already left because they was no delayed. I had to book another plane to return to US which cost me $1500. Here is the email Dear Mr Muvunyi Good morning This is to inform you that your flight from Kigali QR1378 is delayed due to operational reasons, please be at Kigali Airport for check in at 4PM and check-in will close at07PM. Best regards Jeanne D’arc Uwitije Reservations & Ticketing Supervisor Tel: (+250) 252553500"

Cons: "The online check in system was down so we all had to line up to check in."

Pros: "The kit was really helpful for the really long flight. Good service!, food was better than our previous flight"
Cons: "Took a long time to get the trays after meals (at least 30-40mins) , didn't offer smaller snacks such as cookies between meals,"

Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."

Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"

Pros: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."

Pros: "my child was very sick on this flight and the air crew were very concerned and very helpful... i really appreciated all their concern and help. they consulted a doctor on the ground and provided the medicine and advice to bring my 3 year olds sickness under control... ( which included diarrhea and vomiting numerous times... please thank them for me... they were also concerned about her welfare after we would land.... thanks thanks thanks"

Pros: "Great service. Easy. Comfortable."
Cons: "Only 2.5 meals in 16 hours!"

Cons: "Very uncomfortable seats- Space between seats is very tight"

Pros: "Everything was good!"
Cons: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"

Pros: "I had a great experience with overall trip."
Cons: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"

Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."

Pros: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Cons: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."

Pros: "Staff courtesy"

Pros: "food and courtesy of the staff"
Cons: "nothing"

Cons: "Food serving took a while. And need improvements."

Pros: "I like everything about Qatar Airways"

Cons: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."

Pros: "Boarding and Seat comfort was good"
Cons: "Food frequency for 16 hour flight was awfully inadequate. Food quantity in each service was not sufficient. Food quality ok. No intermittent beverage and snack service in 16 hour flight segment. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"

Pros: "On Time Cabin Crew great"
Cons: "Seats are so tight you will sense both of your neighbors skin during the entire flight"

Pros: "Staff wonderful,"
Cons: "Entertainment system old, malfunctions"

Cons: "No Food ..huge gap between breakfast and lunch ..unable to provide any kind of snacks .."

Cons: "Even though we had valid tickets, qatar airways did not allow us to board the flight because of some internal issue. The staff were very rude. they did not even provide any accommodation or compensation for making us stranded"

Pros: "The complimentary alcohol and the comfort pack they give to passengers."
Cons: "The uncomfortable and narrow coach seat and the lack of leg room."

Cons: "Nothing."

Cons: "I booked a round trip flight from Kayak with Qatar. The flights had 12 hrs transit in Doha. At Doha, I was told that my ticket was "promotional", which I never knew. They said that I could have receive a complementary hotel stay had the ticket not been promotional. They said I could pay 125 dollars for a hotel. I agreed to it. However, they told me that "the captain of the flight denied your request". Upon further questioning, the only response that I had was "this is not my problem". So, I ended up being stranded in airport for more than 25 hrs in total (round trip). I checked in at their Oryx lounge, paying 56 dollars for 6 hrs. The lounge could have been a good place for shorter transits (say like 5 hrs), but for 12 hrs, it was not really a comfortable place to be in. Altogether a horrible experience."

Pros: "Crew"
Cons: "Ground staff"

Pros: "Not at all satisfied with the boarding procedure. We had valid tickets in hand. But at the checking counter they said the ticket has been cancelled !!! Huh! We had to fight between the Qatar airways customer care and American airlines for two hours to sort it out. Finally they printed the boarding pass. It was too much of mental torture. I will not choose Qatar again. Horrible!"

Pros: "Crew were friendly and helping"
Cons: "Worst food taste for veg"

Pros: "Both ways there was no food of preference. Preferred juices are short. Especiallyif you are tired and want to sleep on their food serving time, you don't get any till next serving even if you are hungry. I woke and informed the team that I would collect later, but they claim empty and gave No way the entertainment is updated to the latest titles. Have 7/8 months old movies listed."
Cons: "Carry more food and screw sone new movies."

Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."

Pros: "some new movies"
Cons: "Crew was very unprofessional, they need lots of training. Emirates should hire people who can handle english language properly No proper service of food or drinks ... they had all like beer, wines , spirits.. but the crew was not offering anything"

Pros: "Nothing"
Cons: "No proper service of food or drinks. Never asked if we need any drinks like spirits. Mainly dissatisfied with food and drinks. Crew was not professional, their English was not good .. very hard to understand . they handled everything in hurry Always got response that non veg is over."

Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."

Cons: "Food was not awful and most item not available in Fist Suites"

Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"

Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."

Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"

Pros: "I was upgraded to business class. Very nice"

Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."

Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"

Pros: "Nothing. Bad crew."
Cons: "No option for vegetarian food on the menu. I had booked vegetarian meal option when I booked tickets, but by the time they got to my seat, I was told there is no more veggie meal left.. it happened with both dinner and breakfast. I asked the flight attendant to substitute some fruits for the egg, so that I can eat something. They said at 30000 feet altitude, the options were limited. I told him, so are my options limited, and running out of veggie food is not my problem, when I had booked veggie meal at 30000 feet and a flight duration of 16 hours. The attitude of one flight attendant "Ahmed" was horrible. He was never helpful, mean to passengers and would not offer any solution to any problem... I was travelling with an infant, and he refused to fill a bottle of water to prepare milk, and said that I had to wait until they finished their ongoing service.."

Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."

Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"

Pros: "Movie choices"
Cons: "Checkin services Staff attitude"

Pros: "Overall experiance."
Cons: "Nothing"

Cons: "Boarding of gate A20 location in Dubai"

Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"

Pros: "Great service all round and lovely staff on board! A delight to fly."

Cons: "The boarding process could be more organized and more smoothly."

Pros: "Everything"

Cons: "16 hours transit in dubia without any service."

Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."

Pros: "Staff excelant.restrooms very clean Food was great.landing on time"
Cons: "I had 8 hrs.lay over I dubai.need more comfortable chairs in lounge.night stuff was short help.to help wheelchsi traveller's .no major complaint.will fly emirates again."

Cons: "Ran out of vegetarian meals by the time they got to my seat. So I had to make do with some biscuits and bread"

Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"

Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"

Pros: "Food was great. Service was great."
Cons: "Need to have more leg space for a long haul flight."

Pros: "So comfy... Great service. Wished the flight was longer b"
Cons: "Nothing"

Pros: "Excellent service"

Pros: "comfortable"

Pros: "So so"
Cons: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."

Cons: "The service i received from airfare.com and Kayak."

Pros: "the best all"
Cons: "the best in all"

Cons: "The changes of the airplane"

Pros: "The service for my granddaughters was phenomenal."

Pros: "Hmmm"
Cons: "Why so damn cold onboard ?? Like a freezer. Probably gonna get sick now. Its ridicilious."

Pros: "Economy seats still comfortable"

Pros: "The world's best, but."
Cons: "A little more legroom in economy would be nice."

Pros: "I was traveling back to the US after being sick with a pregnancy related condition in Uganda. The flight from Dubai to Dallas was the longest leg of my trip. I got sick during the flight and was so impressed by how the flight attendants handled the situation. They kept checking on me during the flight, asking if I needed anything, encouraging me, and taking care of me. I really appreciated the help!"

Pros: "The ariplane, movies"
Cons: "The check-in staff"

Pros: "Comfortable, friendly crew, and very good food and service."
Cons: "Boarding was disorganized and flight delayed slightly."

Pros: "Very professional crew and boarding process was very well organized. Seats were comfortable."
Cons: "There could have been a bigger 2nd meal, I was definitely hungry. All was nice, but Turkish is better."

Pros: "Great flight and service"

Pros: "Great service and a one of a kind business class lounge."
Cons: "business class seat didn't lay down quite flat. Such a long flight (16 hours) there should be more available snacks for passengers who miss a meal because they were sleeping."

Pros: "Everything was great"
Cons: "There was nothing to complain about."

Cons: "The attitude of the crew, not friendly, the lady next to me had to ask 3 times to get her glass of water Very average, I was dissapointed as Emirates is the best company I flew with and Qantas does not have the same quality and service standards"

Pros: "I can't even choose what did I like the most about this flight, I was in economy but felt like I was traveling in business... The crew was excellent, the flight was quiet and calm, great food,..... And so on."

Pros: "Everything we want to fly business class next time"

Cons: "Seating space was horrible! The seat in front of me, when reclined, was IN MY LAP! Headphones were bad. This LONG flight left A LOT to be desired!"

Cons: "very cramped"

Pros: "Smooth flight and well managed. Coffee just not up to Australian standards."

Pros: "Crew was very professional and willing to help"
Cons: "Selection of movies not that great when you spend 14 hours sitting on a chair for that long you expect at least to have some good movies to watch ... that was a let down. Also everytime they served us food it seemed lime yhey didnt have enough of the choices we were given as the crew had run out of our choices all the time making choose things we didnt lie"

Pros: "Boarding was quick and efficient."
Cons: "Checking online didn’t work. You could not request seats ahead of time and would tell you check in online and when you tried it would fail and told us to go to the airport which we did the day before and they told us they couldn’t do anything. Every agent told us something different about meal plans and seats. Crew onboard were not friendly and rude to us in economy. The vegetarian meal requested was awful and ended up being vegan which was not what we requested. When I asked for fruit plate off the regular menu the flight attendant never followed back up with me and so we didn’t eat any food for on a 15+ hour flight. Even though they had 100+ empty seats we couldn’t move around. Overall I was highly disappointed in their service on this flight."

Pros: "Friendly, funny and personable staff. Make you feel very welcome."
Cons: "A couple of the stewards had really strong cologne."

Pros: "Friendly staff"
Cons: "One of the stewardesses perfume was quite overwhelming."

Pros: "Caught a tail wind for a shorter flight"
Cons: "2 hour delay at start. Everything seemed “off” on this full flight, most likely due to the delay. Food was not as fresh as it normally is, boarding was chaotic"

Pros: "Flight departed slightly late but arrived on time. Great movies to choose from. They gave you little kits that had a sleep mask, toothbrush and toothpaste, and ear plugs. The food and drinks available were good. There was a USB and outlet for charging."
Cons: "My husband’s screen didn’t work for watching movies and his seat did not recline, but mine did."

Pros: "."
Cons: "Crew kept skipping over me and trying to laugh it off. Annoying and unprofessional"

Pros: "The food selection was good as was the entertainment and information."
Cons: "I asked information about our arrival gate, because I had a short connection and the crew could not tell me what gate we were getting off at. They did not stop passengers from unloading their bags and standing up before the flight even stopped at the gate. I am frustrated with Qantas overall because we landed late and because of the customs requirement we had to pick up our bags and bring them to another bag drop for my American Airline flight to Tampa. Because of the flight delay and Customs I missed my flight by 10 minutes. And am now awaiting the next flight home which was 4 hours later."

Pros: "It never left.....I am still in Sydney!!!! Keep up on your dlights"
Cons: "Quantas Flight was cancelled going down and also back."

Cons: "Flight was canceled after 8 hours of Rebooked flight included an additonal stop, as well as overnight layover. Qantas made no attempt to give have better flights or offer any vouchers for the trouble (they provided the bare minimum of hotel, but no additional perks)."

Pros: "Friendly, courteous staff. Good accommodations"

Pros: "Fine, but completely unmemorable."

Pros: "More legroom, bathrooms appeared to get serviced so they were not a mess, plenty of food and drinks available throughout the flight. Being able to order the meal ahead was a wonderful way to guarantee your choice. Well done!"

Pros: "Movie selection was very good"
Cons: "Food was poor. Chicken dish had gelatine type gluggy sauce which seemed not to have thwarted. Chocolate pudding was served almost frozen.....very cold. Breakfast meal not a complimentary selection."

Pros: "The long trip !"

Cons: "I left my jacket on the plane and didn't notice until I'd gone through customs (about 20 minutes after leaving the plane). There was NO way to contact Quantas or go back or do anything to get my clothing back. No one at the airport had any suggestions for me. The airport phone that dialed Quantas was only for frequent flyer point inquiries. I have now been trying for a full day (three phone calls with zero helpfulness) to see if anything can be done. I understand that I made the mistake of forgetting my items but the 17 hour flight left me a bit spacey. I am super frustrated."

Pros: "many times better than American flight."
Cons: "nothing.very good."

Pros: "Very fast boarding process in Sydney. Food service very efficient, with decent choices."
Cons: "Experienced a departure delay due to a mechanical problem. Missed the original connection to Charlotte in Dallas. AA was very efficient in scheduling an alternate flight, including luggage transfers. 4 hour late arrival which was OK given we started in Sydney."

Pros: "Crew, food and entertainment were good."
Cons: "Still cramped esp when front seat reclines. Seats are very uncomfortable by end of flight."

Pros: "The entertainment is great and food is great. Some of the crew were grumpy but it is a lot of time for them."

Pros: "Great at all."
Cons: "Nothing."

Pros: "Staff was very accommodating"

Pros: "Crew was attentive and pleasant. Came around often to make all was ok. Seats were comfortable for a flight that long with the pillows and blankets provided."
Cons: "The fact that it took off a half hour late. This was blamed on a passsenger and their paperwork. While I can appreciate they took a little extra time that amount was in my opinion too much. With running that late along with the grounds crew taking over an hour to get the bags off the plane, we along with many others missed our connecting flight. Based on the oh well attitude of the supposed manager at American Airlines/qantas I won't be taking qantas on my next trip."

Pros: "Food was better than expected. Appreciate the multiple snacks in the middle of the flight. Appreciated the 2nd cup of coffee in the morning. The crew serving the food had excellent customer service skills. The movies listed on the website were different than the actual flight. I really wanted to see a couple that weren't available."
Cons: "There wasn't anything that was disappointing that stands out to me."

Pros: "Qantas accommodated our 22 month old by providing us a seat in the middle, vacant. This was amazing and thoroughly appreciated."

Cons: "The kioks were a joke. I entered my details, it displayed both boarding passes but only printed one. Had repeat the process. The queue for checking in luggage was also terrible. No organisation what so ever. I waited in a queue that switched staff twice and when i got to the front i was advised that it was break time and she didn't know who was replacing her. I was called over by another staff member at a different queue. Another passenger jumped in. Someone then manned my original queue who called over the person that was originlally behind me. The passnger advised that I was first but the staff memeber rudely told me to wait. The other passenger insisted so I was finally served. Terrible and frustrating experience"

Pros: "Crew was nice and offered extra drinks when asked."
Cons: "Screaming crying babies"

Cons: "Average airline compared to Singapore & MZ airlines"

Pros: "Big, safe plane. The pilot striving to land us close to the originally-scheduled time, even though we boarded the plane an hour late. He did it! A++ to Qantas for providing a spigot at the back of the plane to refill water bottles, thus lessening the amount of plastic used."
Cons: "I ordered vegetarian meals and they were TOO SPICY. Being served a flaming hot tomato curry and spicy potatoes for BREAKFAST was ridiculous."

Pros: "One of the flight attendants was not only friendly but interactive which was appreciated on such a long flight. They have a decent movie/TV selection."
Cons: "The headphones were poor quality so I would consider bringing your own to hook up to the port they provide. The food was mediocre but I don't expect a 5-star meal. The seats were not comfortable for 15 hours but I'm not sure I'd be comfortable in any seat for 15 hours."

Pros: "The crew was very friendly and helpful and we were provided with breakfast even on this shorter flight."
Cons: "They didn't have as big of a selection of movies on their smaller plane."

Pros: "Staff were super accommodating and friendly. Best pillow I've had on a flight. Blankets were nice as well."
Cons: "Seats didn't accommodate my broad shoulders well. Seats seemed tighter than ones I've flow long distance on before ie. Iceland Air, New Zealand Air, and Emirates. Head phone jack is inside the seat arm rest which made it awkward when adjusting. No standard head phone jack but a converter is provided."

Pros: "Inflight service."
Cons: "Headsets tend to fail. Is good that more than one were provided."

Pros: "Great service, great food"

Pros: "Service was pleasant. Entertainment selections were quite nice -- great to have so many movies and music from which to choose."
Cons: "Dinner portions were insufficient -- a tiny box of food, though delicious, left me feeling hungry. Legroom was cramped -- As a 6'2" (188 cm) man, I always have request aisle seating but was given a middle row seat. These should be reserved for shorter passengers only who do not require many ups and downs from their seats during the flight. No one should have to pay to choose a seat ahead of time! Except Qantas, I've never seen an airline charge to choose a regular, non-premium seat. That is ridiculous to charge $30, especially when the airfare was over $1300."

Pros: "The crew was very friendly and helpful."
Cons: "The seat cushions are stiff and uncomfortable. And the seat backs were in my face the whole time."

Pros: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Cons: "Taste & selection for vegetarian meals were very poor"

Pros: "Boarding food choices actually got drinks and food with Ticket price. Didn't have to buy extra food or drink They actually serviced toilets on flight. Got headsets and you could choose your own entertainment at your seat"
Cons: "There is no room between seat if person in front of you Puts their seat back. You have zero leg room and you can't Get out of your seat to go to bathroom. If all seats are taken in coach you are quite screwed"

Pros: "I flew to Sydney from Dallas and back and I had no problems or issues. I would fly Qantas again."

Pros: "Nice seats and television screens. Want service"
Cons: "Boarding with AA is always a fight with no order."

Pros: "Serving of food"
Cons: "Entertainment"

Pros: "excellent food, first rate movies choices, newer plane, professional staff"
Cons: "There was a child in a car seat in the seat behind me and she kicked my seat for the first few hours. At that point the parents turned her seat around and it was easier to fly. The window seat is usually my preference but strangely enough there is so much of a gap between the seat and the "wall" and window that i constantly lost my pillow in the slot"

Pros: "Nothing"
Cons: "Cold pasta and very dry chicken - inedible. very noisy, old plane. poor entertainment system and film selection. poor seats. smelly toilets. unenthusiastic crew."

Cons: "I went to the counter to check in 1 hour before the flight (at around 6am), and the counter has already closed. The lady at the counter said that we had to check in at least 3 hours before the flight, which is a lie. I asked if there is anything she can help re-schedule, and she simple refused to help in anyway. I am very disappointed on the service of Quanta airline."

Pros: "On-time & safe"
Cons: "Seats were too tight Eggs very underdone"

Cons: "As an 84 y.o., I am not savvy enough to take advantage of the entertainment [movies[available so it was a long flight. The only entertainment was to watch the family dynamics of 5 in the seats surrounding me. Was the doctor who responded to the incident early in the flight acknowledged ?- that's Qantas responsibility , not yours, I realize. She was sitting in the bulkhead maybe row 60?- the patient was just a few rows in front of the restrooms."

Cons: "Limited food choices if seated in the rear of the plane"

Pros: "Very friendly crew..."
Cons: "Seats uncomfortable....oh well!"

Pros: "Efficient crew and boarding."
Cons: "Hard to see movies overhead due to brightness of cabin."

Pros: "Crew"
Cons: "I slept most of the way"

Pros: "Good flight"
Cons: "Food"

Pros: "Comfort was decent."
Cons: "Late due to crew."

Pros: "I love that the planes are loaded from back to front!!! I wish airlines in the states will follow suit. It seems that this makes the most sense."

Pros: "Superb customer service It was my first time using Fiji Airways along with my children. We usually fly AirNZ or Emirates because they have everything I need. Now we have added a third airline to our list. My kids are also fussy with the airlines we use. But they really enjoyed their flight with Fiji airways."
Cons: "Food was average and I could not put my seat back slightly."

Cons: "No information around delayed flight. There were 4 delays.."

Pros: "Friendly people nice plane"

Pros: "The crew was friendly and helpful. Comfortable flight considering it was a small aircraft."

Pros: "The flight attendants were awesome. Super friendly. Was also a surprise that we received full meals. Would definitely fly again."
Cons: "Planes seemed dated. Video equipment was in overhead bin."

Cons: "Had a good flight comfortable seat and the food was quite good smooth running everything on time"

Pros: "All service on board was great"
Cons: "Nil"

Pros: "Service was so perfect especially on board,staff are friendly and very helpful"
Cons: "When we get to Fiji entrance was so hot ,no air conditioner staff are so slow and only one staff serve ,people has to wait for long time ,don’t mind waiting but was so hot to wait for long especially with kids"

Pros: "Excellent service, excellent food"
Cons: "Very limited leg room"

Pros: "The way we were boarded."
Cons: "Seating was uncomfortable and meals were tasteless"

Cons: "I had no problems"

Pros: "Loved the soft good quality complintary blankets they had available for us on every seat as well as pillow. Really made it feel homey and comfortable. Probably the best airline meal I’ve had. It was like a creamy mushroom chicken with mashed potatoes, cheese wedge, crackers, etc."
Cons: "The luggage weight limitation on carry-on bags"

Pros: "Services"
Cons: "Delay flights"

Cons: "The flight was cancelled which ruined the trip for myself and seven friends."

Pros: "I didn't like anything about this airline !"
Cons: "Where do I start !!!! Horrible service bad food no class ... Would never fly Fiji Airways if I have other options . Sad that it's the only airline flying to Fiji ."

Pros: "I really appreciated how the crew enforced window shades down for the majority of the flight. It really helped me sleep like I was hoping to so that I can be better adjusted to the time change and reduce jet lag."

Pros: "All good small"
Cons: "Small space"

Cons: "Narrow aisles"

Pros: "The friendliness and helpfulness of the crew."
Cons: "That we had a window seat, but on getting to Nadi found that had been given away and we had two seats in the middle section. Not real happy about that."

Cons: "The food was not very good."

Pros: "Professional and friendly crew. My 8th international flight in business class with 3 different airlines and Fiji Airways crew beat them hands down. Loved the Fiji Chicken curry."
Cons: "Angled seats Limited choice on IFE"

Pros: "Great views, fun airport w live music...seeing storm over Auckland"

Pros: "Crew is very nice & welcoming"
Cons: "Delayed flight, which I understand happens. However they stayed the new flight time was 6:05pm. We didn't take off until at least another hour after that. Minimum entertainment options - approx 30 movies all together and most were older. Food was not good. Small seats with very little leg too"

Pros: "Great service. Flight attendants are super helpful and nice. The meals are really good too. Small things as movie selection was amazing too. An overall outstanding experience. Vinaka!"
Cons: "It was perfect."

Pros: "The boarding and service by the staff was very good. We had a most comfortable flight to Sydney on FJ911 leaving very promptly. We were given a Sydney newspaper which I appreciated to catch up on news."
Cons: "We were very disappointed in the breakfast and ate little of it. The scrambled egg didn't taste convincing. There were stale potato wedges - luke warm, the sausage resembled devon . The yogurt, muffin and juice were OK. My 2 cups of tea were VERY GOOD. The flight was very COLD. After being in tropical Fiji particularly noticeable ."

Cons: "The plane is old and the only entertainment was a screen overhead not easy to see. Hard to keep the children occupied. A family of 4 cannot all sit together as the configuration is 3 & 3."

Pros: "The plane interior is decent & clean for the most part."
Cons: "I had to call Fiji airways 10 times and explain the situation to 10 different people, got hung up on 7 times, & no one ever called me back to resolve the issue. I ended up having to pay $100 to change a flight because of their cancellation... Flight attendants were bossy and rude. One blew a whistle at a passenger when they got up to use the bathroom after we landed."

Cons: "Boarding passes were not properly issued causing us to miss connection in LA. Flight left Nadi an hour late and although pilot indicated time would be made up, a 10+ hour flight resulted in less than 15 minutes of time made up. There is no possible reason a flight of this length could not make up the entire deficiency. We were told customer service reps would be available for passengers with tight connections. The customer service rep basically told us there was nothing she could do since we had to go thru customs. Will never fly this airline again. Fly to New Zealand previously on Air New Zealand and will use them in future. Price difference is not worth the service deficiencies."

Pros: "Tried to change seat assignment in Wellington, but no one could help and were not able to do anything in Nadi. Forced to sit in tge middle seats although my husband has a history of blood clots and needs to move during the flight. Very cramped flight. My favorite thing on Fiji airways are the blankets. Big and soft - very luxurious. It was a overnight flight, but I felt there was not enough water offered during the flight. Overall, good value for money."

Pros: "Covered by headline"

Pros: "The entertainment onboard"
Cons: "For the last couple of times I have used Fiji airways they are horrible. So strict! Would let me bring on grey goose which I bought a duty free in Los Angeles... They made me throw it out. Then they try to find any little thing wrong if it's with your bag, or carry whatever they try to make you pay for EVERYTHING! they were about to take away my 3 liquids which was less than 3 ounces because it wasn't in a plastic bag. ALL OF THE OTHER AIRLINES I HAVE USED HAVE NEVER DONE THIS! So I had to leave security go back outside. Come back in and get a plastic bag. If your bag is even a pound over weight, regardless of the fact if you really can't pay it. They won't be nice and help you out at all like some other airlines do for example Air New Zealand, AA, I could go on. Also, more than half of the staff are so condescending and rude, they like refuse to be nice and help out a passenger. If I ABSOLUTELY HAVE TO AND AS A LAST RESORT then I would use Fiji. But for right now I will NEVER USE THEM. And I will suggest to my family and friends not to use the airline!!"

Cons: "The button to call a flight steward means nothing. I pushed the button over 5 times and saw others do the same and no one came - it took 15 minutes! In any airline 2 rings and no matter what someone would come if to say wait please. I experienced this 3 out of the 4 flights I had with Fiji Airways. Terrible! The button to call a flight steward means nothing. I pushed the button over 5 times and saw others do the same and no one came - it took 15 minutes! In any airline 2 rings and no matter what someone would come if to say wait please. I experienced this 3 out of the 4 flights I had with Fiji Airways. Terrible! The button to call a flight steward means nothing. I pushed the button over 5 times and saw others do the same and no one came - it took 15 minutes! In any airline 2 rings and no matter what someone would come if to say wait please. I experienced this 3 out of the 4 flights I had with Fiji Airways. Terrible!"

Pros: "The staff were great and I LOVED the pillows and blankets, by far the best I've ever seen on any airline!"
Cons: "The headphone jack didn't seem to work very well, even with the volume turned up all the way I could only hear half of the movie"

Pros: "Fast boarding."
Cons: "The middle seats should have a height restriction. I'm 6"1" and my knees has indentations from 11 hours in the air pressed up against the seat in front of me. Outdated movies. Bad food. Rude service."

Pros: "They rebooked us on Air New Zealand."
Cons: "Our flight was canceled."

Pros: "Friendly crew, decent food, plenty of movies, power points at every seat."
Cons: "Boarding is chaos. They let everyone crowd the boarding area so you have to fight threw all the people who are hoping their row will be called soon. The announcement is hard to hear because everyone is shouting to ask what's happening."

Cons: "We get to LA for our connection and security says we need to check in again, and no one is at the fiji airways desk to check us in! The security guard sees this, lets us through to check in at the gate so we sprint there and 4 agents are standing around saying they are surprised we made it."

Pros: "The woman who checked us in helped us a ton by getting our seats switched to be near each other for both this flight and the following flight from nadi to LA. She was great. Most helpful person I came acrossl."

Cons: "i travel a lot and generally don't expect much in the way of good food on an airline. the food on this flight, however, ranks as the worst that i can remember"

Pros: "The Seat assigned was horrible and was unavle to check in Online and the custoner Service was horrible. Worst experience ever"

Pros: "Attendants were friendly. We liked the idea of the airline checking the size of the carry-on bags."
Cons: "Food was edible on this segment from Sydney to Nandi, unlike the other segments we flew."

Pros: "the personal charging ports and personal tv screens are great."
Cons: "On several fiji air flights I have had the same problem: I try to get a seat assignment and then it gets changed to something totally unacceptable. I bought these tickets almost five months in advance. This time for months the login kept telling me my plane wasn't available to choose seats yet, then when I finally gave up and called the airline everyone else had already gotten their assigned seats, and I was left with two mediocre choices. Then when I got to the airport even thpse crappy seats had been changed again to the very last seat row which has seats that don't recline at all, stuffed behind seats that Do recline so it was basically impossible to get out of the seat, let alone relax, for eleven hours. Furious, this was the worst overseas flight I have ever taken. Also, why on earth do they keep waking us up to feed us strange and unappealing food in the middle of the night?"

Pros: "New Plane was great! Like that it had USB charging in each seat."
Cons: "Nadi Airport is horrible. Thank goodness they are remodeling."

Pros: "Actually everything was great"
Cons: "I was satisfied"