$1,659 Find Cheap Flights from Auckland to Iceland – Compare and Save

Business class on British Air with the Airbus 320 means the same seating as main cabin ( 3 - 3), but with the middle seat of each three-seat row blocked off to become a platform/table. This is decidedly NOT a business class experience. Other aspects of the flight were fine.

I had an awful experience with British Airways as they broke the handle of my checked in suitcase and when I went to complain they told me that this was not their responsibility. This has to be one horrible airline that does not take responsibility for the damage that they have created

I liked the comfort of the seats, very attentive crew, and the meals were excellent.

Lost bag - again. No help from staff at Nice - they have a handling agent who does nothing No emergency kit Try calling BA - they eventually found the bag - now on later flight. Trying to get someone to help in the short term is impossible. If I am unhappy - then I have to log it on a website. The agent said he was only able to help with future bookings - not assist in the chaos BA had caused. IF YOU WANT SERVICE WHEN THINGS GO WRONG - PICK ANYONE BUT BA. Personally - I'm joining ABBA (Anyone But BA) again.

It was better than usual. I try to avoid American if possible.

Could not check in on line. We have flown before with them and also have US Global Entry credentials. Boarding was chaos, no announced instructions just pushing and shoving. Business class seats. No ice available with 3 hours remaining. Not flying BA again if I can avoid it.

They could do everything better!! From the rickety plane, to the flight attendants… when American Airlines is operated by British Airways, their standards are lowered! It’s like Macy’s, operated by Walmart!

they are improving. The crew from Charlotte to Tampa was outstanding. SMILING and trying to be helpful with the customers.

I guess the weather in the UK , but no one has any control over that , was missing a blanket for my knee on the plane though..

We could not get the boarding pass of the machine and had to stay in a Q which took almost 55 minutes before we got hold of the agent. We had to literally run to catch the flight and could not buy the food that we wanted from the airport. My wife did not eat as the food was not to her liking . Agent could not locate out booking initially and it took a long time to resolve. The seats (2 seats upper deck combo) that we paid for 1 month ago were allocated to another passenger and instead we given a 3 seat combo and had to be next to a sick passenger who was coughing throughout the flight. That made us very comfortable for the entire 8 hrs. flight journey The entire experience was not satisfactory.