Cheapest flight | $2,962 |
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See my previous comments. I was probably booked in business but was moved to economy
See my previous comments. I was probably booked in business but was moved to economy
The check-in and passport submission was complicated and repetitive, due to the poor communication between Air Canada and United. There should have been a single set of instructions and a single questionnaire that provided the data for both airlines.
Both flights were late by about 30 minutes .. Other than that, everything was ok..
United cancelled the flight after a 2 hour delay. The only choice was a 24 hour delay which was then 3 hours delayed.
Lunch/dinner was OK, the snack before landing in Houston was not good. A simple sandwich would have been better.
Nothing beats ANA customer service on my opinion. Maybe because of their Japanese culture (and food). Arigatō
Due to one crew member not showing up to work, our flight was significantly delayed causing us to miss our connecting flight in Houston to Mississippi causing us to be delayed by more than 6 hours and missing our event all together. Very disappointing. All because ONE crew member called in sick. United did grant us a $15 meal voucher, which was a small but appreciated concession that I wasn’t able to use because I ordered my lunch and paid for it before applying the concession, and the staff said it was too late to use it. Ugh! We also had a TWO delay coming back from Mississippi, but that was on American Airlines and it was due to weather, so not their fault. Anyway, not at all impressed with United’s handling of our flight and the HUGE disappointment of missing our important family event for our 90 year old mother. All that money and all that stress and emotions for nothing. Having to wait the hour to bring an employee from LAX seemed like something that should not have happened. Why don’t you have a local back-up? Santa Ana is not a little airport in a rural area.
Very nice staff , good in-flight entertainment and food/snacks. Our luggage didn’t make it on the way there, but picking up luggage at the airport was a straightforward process.
Wifi wasn't working on one of the UA flights after boarding.
The crew’s attitud was not good, only worried for pilot’s comfort, so I ask myself why do I pay so much for so less. The plane is old and broken. I will rey another airline