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Pros: "Wonderful on board service from the crew"

Pros: "Food was really hot & good customer service"

Cons: "Nothing Everything was excellent"

Pros: "Crew was very friendly. Seat a pretty comfortable."

Cons: "The seats in coach are incredible small and the seats reclines way to far."

Pros: "Crew was very courteous and helpful"
Cons: "More leg room"

Cons: "A little more leg room would be great"

Pros: "The crew was amazing"

Pros: "Awesome business class seat, or rather throne"
Cons: "Limited selection of movies"

Pros: "Swiss Airlines Saff was very friendly and helpful"
Cons: "0"

Pros: "Food and drink service were excellent and big choice of entertainment"
Cons: "seat row spacing in economy was too tight for a 10+ hour flight"

Pros: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Cons: "I travel a least 5 times a year and Kayak is always my option."

Pros: "Missed this flight because the first one was late"

Pros: "I was flying business class so staff, food, etc was excellent"
Cons: "I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost"

Pros: "The entertainment and food was very good. I also think having fresh fruit available in between meals is one of the most appealing things about SWISS."
Cons: "For some reason, one of the air hostesses refused to let me use the restroom. For over five hours I tried to use the restroom and she kept yelling at me to sit back in my seat, in spite the fact that several other people were using the restroom and several other people were up and moving about, she singled me out and wouldn't let me get up without harassing me. Eventually I appealed to another one of the flight crew who allowed me to urinate, but it was over five hours I had to pee and was inexplicably not allowed to."

Pros: "Everything was good. From the service to the food."

Pros: "On time and good service!"

Cons: "I paid to upgrade my seats and they were still tiny. I could not straighten my legs. The armrest also doesn’t go up all the way, so couples flying overnight together, beware!"

Pros: "We like being able to check our ski equipment without extra charge. Service is consistently professional and courteous."
Cons: "Being charged for seat selection. The late hour of departure for the Boston to Zurich flight."

Pros: "Small screens. Hard to use"

Pros: "Nothing."
Cons: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."

Cons: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"

Pros: "Staff, and service were good."
Cons: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."

Pros: "The crew was both fun and efficient. The food was definitely a step ahead of American owned airline companies. Very good choices of movies and entertainment."
Cons: "We've got no complaints."

Pros: "Outstanding service. Friendly flight attendants."

Cons: "Lost luggage"

Pros: "Good food, ice cream and free alcohol"

Pros: "The food was really great! And the crew was very friendly. Was pleased that everything went smoothly."

Pros: "The punctuality."
Cons: "The food was not up to the mark."

Cons: "Delayed"

Cons: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"

Pros: "Seat assignment had taken into account that we had a 45 minute window to our connecting flight. Everyone very pleasant and helpful. Fantastic help to escort us to our connecting flight so we did not miss it! Did not make us feel rushed even though time was short!"
Cons: "All good!"

Cons: "Small spaces between seats"

Pros: "Nothing"
Cons: "It was put on standby because of overbooking. My luggage did not arrive with me. Next day, getting luggage was a hassle, not convenient."

Pros: "Clean and efficient plane, crew and procedures."

Pros: "The crew was friendly and very attentive. The food was surprisingly good. I would definitely try to fly SWISS again."
Cons: "Not a big deal, but I missed the vents above the seats."

Cons: "A gap between flights for 20 hours"

Pros: "Comfort of the flight ,very friendly staff"
Cons: "Nothing"

Pros: "The food"

Pros: "The crew on Swiss Air is very welcoming. The food was pretty good and there was frequent beverage service, so you don't get dehydrated like on other airlines."
Cons: "The seats decline fairly far back into the next seat. As a result, some of the passengers got agitated if they do not go with the flow and decline like dominoes. Both legs of the flight we had the people seated behind us kicking and shoving our seats. One gentleman was kicking my seat for a couple hours and made a scene on the outgoing flight. The stewardess addressed the gentleman and explained that I had to decline my seat because the seat in front of me was declined. My knees were jammed into the seat in front of me, so every time the gentleman kicked me, it not only hurt my back, but my knees. The couple behind us on the return flight jumped the line to get onto the flight, kept kicking our seats and then pretended they did not understand when we asked that they stop. I think the pilot should address the issue upfront so this toddler like behavior does not go on. I am not sure if it is common behavior, but not something I have experienced on an American carrier."

Cons: "The plane had a flea infestation that left both my wife and I with tiny bites on our legs - during the layover the flight attendants came through and sprayed the air vents in the overhead with an aerosol - I had never seen that done before but I suspect that Swiss knew the plane had microscopic flees that were biting passengers. We flew business class and expected much better from Swiss."

Pros: "the Crew, the meal, the seat at the window"
Cons: "the late and the not very good Information about the late in Madrid"

Pros: "Excellent boating procedure Friendly crew good service"
Cons: "Seats smaller, especially well the seat be afore head rest is pushed back!"

Pros: "smooth, professional, comfortable"

Pros: "The food was delivered fast. The meals were delicious, especially the chicken and polenta. I also appreciated the ice cream and I enjoyed the selection of movies and television. I also appreciated the map and trip information display."

Pros: "Seats are roomy"
Cons: "Selection of movies rather poor"

Cons: "The flight was delayed that made the connection very tough."

Pros: "There was no food"
Cons: "Cramped seating"

Pros: "Great crew, and on time, of course: there Swiss!"
Cons: "Tech old and seats uncomfortable and plane loud."