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It was not British Air, we were put onto Air Portugal for our London to Lisbon leg.

Horrible leg room - coach seating with empty seat in middle on a 3 across seating. You buy business class for comfort which includes leg room. Absolutely no entertainment options either. Awful experience

The on flight entertainment system touch screen system and the USB charger did not work on multiple seats on least 4 seats an in different rows. The attendant tried to reset the system but was un successful. I couldn't change my phone to get my ticket for my next flight. This was an international flight I changed seats and the problem was the same. the flight attendant offered his power bank

Business class was nothing more than Economy with middle seat empty. Uncomfortable seat and leg room. A mom behind me had a 18 month/2 yr old on her lap, who had his feet on my back all the time- while middle seat remained empty. Pretty much not worth the fare. Very disappointed.

Once again I purchase a business class ticket and the seat is exactly the same as cattle class, the only difference being is that BA install a janky table over the middle seat so there is somewhere to place your complimentary drink, the tray table is just big enough for the small tray, so if you are not concerned about getting fed and watered on the plane or getting access to the BA lounge I would save your money and fly cattle, PS the cabin crew were exceptional in every way, shame about the equipment

When bussing people to/from the gate, don't pack everyone in like a can of sardines and don't send the bus on its way if the plane isn't ready. Waited for about 40 minutes packed in this bus...both ways!

A Perfect 2.5 hr flight. No amenities, but we did not expect any.

British Airways delivered the experience you would expect when traveling First Class. While other airlines have forgotten what it means to deliver First Class service, BA went the extra mile to deliver a real first class experience. In this world that is charging first class prices for second class service, our experience what quite a surprise. Thanks you so much. We'll be back!

Delayed flight by 45 minutes. Need a refund to compensate for the subsequent itinerary changes

The flight was delayed and absolutely packed, we had to dispach our hand luggage which contained some fragile items, luckly nothing was damaged.