Pros: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Cons: "Seats are very comfortable! Very nice flight, crew, entertainment screens are large,"
Pros: "Quick flight, friendly crew. It was nice that food was provided on such a short flight (though international, so it makes sense), and it wasn't bad."
Cons: "Flight was delayed on the runway, no real announcements about the delay were made."
Pros: "I love the small thoughtful things such as entertainment, ear buds and meals."
Cons: "Everything was great"
Pros: "Check in process, helpful ground crew and airplane"
Cons: "Comfort of seats are horrible for a trip so far, they need more cushion."
Cons: "Airport dirty Airport AC was hot seems they want to save money Seats uncomfortable Too many kids crying"
Pros: "The captain was a woman!!!! So good to see that! And the whole crew was female, they all did a fantastic job."
Cons: "One of the most uncomfortable plane rides I've been in... seats were so tight, my neighbor was basically on the armrest and over it all the time, it was hot in the plane, I couldn't wait to get out of there."
Pros: "Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth."
Cons: "The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat."
Pros: "This was a normal flight. Nothing out of the norm. good food, and good entertainment selection."
Pros: "Good entertainment selection. Good enough food."
Cons: "Not enough legroom. No need at all for those foot rests."
Way-finding to my connecting flight in Munich was horrible. I asked directions and was directed out through security and had to clear back through to get to my next flight, so I missed it and had to book a new flight hours later.
No delays on cancellations and everything went smoothly between flights. No rush at all.
Cons: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."
Pros: "The plane looked new and clean. The TVs worked well (as opposed to our first flight) and kept our family entertained. The kids meal was prepared in an appealing way for my kids (even though the kids didn't like it some of it - but they tried everything!)."
Cons: "We had a great experience. No issues."
Cons: "Crew was young and did a good job but I got the feeling they were working their way to their own vacation at the destination."
Pros: "1st Class is a joke. They leave the middle coach seat vacant. You do have more overhead storage since there are fewer people in "1st Class". Otherwise you may as well be in coach. For flights within Europe this appears to be the standard. Save you money fly coach when traveling within Europe."
Cons: "The seat and service."
Pros: "The seat is not comfortable. although the plane was an A380, but the configuration is not as comfortable ASIANA."
Cons: "The boarding process is so poorly organized : very very long lines, just a couple of gates for security. The worst I have ever seen is at the Frankfurt airport. It is so bad that I swear I would never fly Lufthansa again. Talking about German efficiency ... nil ."
Pros: "The crew was great. Food was good for the most part."
Cons: "Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???"
Cons: "When purchasing tickets on KAYAK be very careful to notice you often ARE NOT buying the ticket from the airline and any issues you have will be with the reseller and not the airline. KAYAK should be more clear about who the seller is and you should ABSOLUTELY stay away from resellers unless you like to gamble."