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My flight from Zurich to London was delayed 2hours and 45minutes. It was awful.

I understand and don't want food on a short trip, but tea and coffe (at least 1 cup) should be free. Nevertheless there was water available and the crew was nice.

Ok, my flight to Berlin was wonderful, no complaints everything I expected. The flight home however sucked! I hate using four letter words but there it is. The boarding process was horrible, me and others tried to board before with the e ticket, that did not work. Later I found out that it was a cyber attack. But they had 24 hours to get a plan in place. So that when people showed up they could be given information about the problem. The other problem is the help line was not working!

Connection at Hethrow was horrible..We couldn't get out of the plane for an hour as they were buying people to the airport and there were not enough busses. We had 2 and half hf between flights so it was very tight. After departing plane we had to go thru security again. People with less time in between connections missed their flights

I was put into business class. Wow! My flight attendant was great! The food amazing’

We were never able to take this flight because our first flight from Austin to Dallas was cancelled.

Late in leaving the US. Late in arriving in UK. 2 plua hous on ground in UK before leaving. Late in arriving in Spain. Didn't get our bags until the next night.

Flight take off delayed 30 minutes; arrived 15 minutes late. Had to take bus from terminal to plane, delaying boarding and unloading.

Flight OK but they only loaded half of the checked bags on. This they only told us on arrival

As expected for a BA long haul flight in economy - you get what you pay for. Good leg space, in flight entertainment and food and drink provided. Staff on the return flight (overnight) we're a bit brisk and just wanted to get everyone fed and watered before turning the lights down. We're vegetarian so ordered it separately through the booking, although when we were in flight we realised there was a normal and vegetarian option anyway, and we were given vegan. This is fine, however on the return trip we were told there were no more specially ordered meals left, so be aware in case you have specific dietary requirements.