2.8 Mediocre22 Oct 2019
Cons: We booked and needed customer service to revise the booking but could not reach anyone. Consequently, we canceled the reservation and booked with Enterprise. That may have been going from fire pan to fire, but that is a tale for another time.
8.8 Excellent7 Oct 2019
Pros: The car was very nice and got great gas-mileage. The drop off was very easy.Cons: The pick up took a little too much time. There were other charges that were not included on our initial rental when we booked online, including an excessive insurance coverage that supposedly allowed us to enter into Bosnia (while visiting croatia), however there was no payment necessary when we crossed the border - they didn't even ask for car information. This should have been disclosed ahead of time, and should have been better explained if this was required or suggested.
4.4 Okay21 Sep 2019
Cons: We were given a price online that we paid in advance which we were led to believe was the total cost, including insurance. Upon picking up the car, we had to pay more than twice what we had already paid.
10.0 Excellent17 Sep 2019
Pros: The desk staff in Dubrovnik was fantastic and very helpful
10.0 Excellent26 Aug 2019
Pros: The agent who helped us did an excellent job. Her name was Dragana. She convinced me to pay extra for the insurance and upgraded vehicle, when I don’t think I have ever done that before. She also was very helpful with providing some recommendations for places to visit during our stay in Croatia.Cons: Everything went smoothly and for my first time renting with Sixt, I had a very pleasant experience.
9.2 Excellent6 Aug 2019
Pros: Everything was good on the rental side - could have given us the drop off address - it was at a different airport. And we went to the wrong location first.Cons: The current drop-off location in Budapest is a very long walk to the terminal. It looks like it might be a temporary location as there was another lot under construction that we walk through. I think there should have been a shuttle.
4.4 Okay2 Jul 2019
Cons: I did not buy insurance from them and they ripped me off by saying I damaged a wheel rim, which I did not. When I returned the car, the guy went right to the rim....
8.0 Excellent3 Sep 2018
Pros: Our rental was good, got excellent gas mileage. The staff was very helpful and friendly and very effiecent.Cons: When booking on Kayak it offered a specific car insurance for this rental. This insurance was not accepted by Sixt rental car. It was not Sixt rental car fault at all, Kayak needs to be more clear about the insurance coverage and explain that the rental car agency does not accept outside insurance.
7.6 Good31 Aug 2018
Pros: Car was ok - new and clean. It has nav (however couldn't find "dubrovnik airport" with en settings), enough space for 5 people and luggage, Very fast dropoff, little longer pickupCons: Additional costs not mentioned during booking: for using the car in other countries and using ferry;
5.2 Okay8 Jul 2018
Sixt Agents Are Scam ArtistsPros: Car was fine.Cons: At the Dubrovnik location, the agent was very rude and condescending. He added fees to my booking for taking the car on the ferry and for driving 10 minutes through Bosnia, (which is a necessity when driving north in Croatia). I fought with him to remove the fees, which would have added $85 to my already-overpriced rental. He finally agreed, but not before trying to scare me about damage from the ferry or during the ten minute drive through Bosnia. Then, when I returned the car in Zagreb, the scam artists added notes to my final invoice, saying that the car was “severely soiled”. This was total BS, since the exterior of the car was clean, and we had cleaned out the car prior to returning it. I now have to call them and fight the additional charge that they will undoubtably add for the normal cleaning that they do before re-renting.