Pros: "Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous."
Pros: "great seats + wifi. Was treated like a human being."
Pros: "The crew was lovely"
Pros: "Great entertainment"
Cons: "Overall great"
Pros: "The crew was fine. the seats were not so comfortable in the economy."
Cons: "More comfortable seats."
Pros: "wasn't able to incline my seat..."
Cons: "being able to incline my seat..."
Cons: "They lost are baggage"
Pros: "Friendly crew"
Cons: "Crumbs still on my seat when I boarded"
Pros: "Bulk head seats were great."
Cons: "It would have been nice if it had not been almost 2 hours late!"
Pros: "On time"
Cons: "Late start of check in"
Pros: "Good food"
Cons: "Why so cold in the cabin!"
Cons: "The plane was delayed for more than one hour which we did not have sufficient time for transfer to LA. We have to run instead of walking."
Cons: "i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,"
Pros: "Excellent movies available. Decent food, regular water service, and pleasant staff. Will definitely look to fly Air New Zealand again."
Cons: "Not enough legroom. But I'm 6'2, so it's the same on all airlines."
Cons: "Narrow Ailes make it difficult to board."
Pros: "I love the entertainment system. The airline attendants uniforms are very colourful."
Pros: "Great flight with wonderful service."
Pros: "Very fun and attentive crew. Always food and drinks available. Very comfortable seats and lots of options for movies and activities."
Pros: "A bit late leaving Auckland but we were kept well informed of the changes"
Pros: "My Dreamliner my seatmate the CREW! Flight attendant even made balloon for a little girl in shape of a dog!"
Cons: "Loved everything"
Pros: "Very smooth, uneventful flight, perfect, in other words"
Cons: "until no, nothing"
Cons: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."
Pros: "Veer smooth ride. Very nice crew. Great service"
Pros: "The crew were delightful. Nice cup of tea and a magnificent day for flying."
Pros: "Very friendly and helpful flight attendants"
Pros: "Seats were comfortable, bathrooms were good."
Cons: "Food was not good. No vegetable choice unless you had prearranged. Breakfast was just ok."
Pros: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Pros: "Food and service good"
Cons: "Had a large person next to me so not much room :-("
Pros: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Cons: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Pros: "Two bathrooms just for PE, good food, attentive crew, nice wide seats, ample legroom with footrests, nice headset."
Cons: "You can’t sleep to music because each track has to be selected individually."
Cons: "I was not able to board flight because air new Zealand Staff would not assist."
Pros: "Felt safe through bumps. Awesome FA's love the lollys!"
Pros: "Wasn't too cold. Entertainment was good, needed more newer show/ movie options,"
Cons: "The touch screen wasn't working and was very slow, seats weren't comfy, felt like we were all squished together."
Pros: "Great airline. Like all of them these days more room would be nice as would better vegetarian options. Friendly staff, they seem to care about the passenger rather than just being bossy about usually silly rules."
Pros: "Flight had gluten free meals. Crew was professional"
Cons: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Pros: "Extra leg room at front of plane."
Cons: "Seats too narrow."
Pros: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Cons: "See above. Plus it was a rough turbulent flight."
Pros: "Everything good"
Cons: "coming back to work"
Pros: "Significantly more leg room than other competitors! Even with the person's chair reclined in front of me, I was still able to be comfortable. The staff were excellent, the food was as good as can be (given that it is airline food), the choices for entertainment were great. Lots of overhead storage!"
Cons: "Some of the screens need to be refurbished. The person in the seat behind me had to jab at their screen to make it work (or perhaps they were too lazy to be conscientious?). Mine worked fine but I had to be very cognizant to leave my finger on the screen rather than poke."
Pros: "Some of the crew were excellent service wise"
Cons: "Some of the crew were less than what I would expect service wise"
Pros: "Excellent overall service as usual from start to finish"
Pros: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities"
Cons: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer."
Pros: "Great seats in Premium Economy, although not all the functions seemed to be working! Crew were very helpful but the one in my area was very slow with the main meal - had to wait 90mins after we took off before I got my food Breakfast was very nice"
Cons: "Great seats in Premium Economy, although not all the functions seemed to be working! Crew were very helpful but the one in my area was very slow with the main meal - had to wait 90mins after we took off before I got my food"
Pros: "Crew was helpful and professional."
Cons: "Seats are unbelievably cramped. Not enough legroom or cargo room under the seats. It seems they put more seats in than the aircraft was meant to have. Made experience of 10 hour flight much more difficult."
Pros: "Crew was nice and clean plane."
Cons: "Wasn't aware that on this international flight we needed to do something more to get the basic services. Evidently there are classes of fares that don't rate basic food and drinks. Felt like steerage class. After they rebooted their system we were able to finally order and pay for food and drinks. Never been treated this poorly on an Air New Zealand flight."
Pros: "Lots of selections"
Cons: "Adult movies with many sexual scenes need to be avoided in the aircrafts! Children behind or sitting the next roll also watched it! Very concerned if I should book your airline with my 2 teenagers in the future..."
Pros: "Good house of entertainment and food was good for a short flight!"
Cons: "Nothing that stood out overall a good flight but I've had better."
Pros: "The crew was super friendly and accommodating. They found solutions for any questions or difficulties we had. They checked any excess luggage before you boarded. Boarding the plane was done back to front which was nice in loading bags and passenger without waiting for people in front of the plane. Meal service was promptly served so complimentary alcohol. Both meals were appreciated on such a long flight."
Cons: "Only suggestion would be bottles of water that you can keep refilling."
Left rather late but did the best to make up time..
The staff at the airport could be much helpful and nicer
Cons: "It’s ridiculous that Cheaptickets (your contracted agent) did not answer the phone to change flights. And when they did answer the phone, charged extortionate change fees above and beyond Qantas fees even during the coronavirus pandemic."
Pros: "The crew and the flight was good. The comfort of the seats were not, especially for a 14.5 hr flight"
Cons: "Just a little more space between the seats! You have to lean to the side, on the passenger seating next to you to try to pick something up or gather your belongings."
Pros: "Great crew and good food."
Cons: "Delayed departing."
Pros: "Crew was amazing, first time on Economy Premium, really worth it."
Pros: "Crew did their best, but that wasn't great."
Cons: "We pre ordered vegetarian meals for my vegetarian daughter, and the flight attendant went out of her way to mention that there was nothing ordered. Original direct flight from LAX to Sydney was delayed by almost 12 hours for "maintenance", so we were rerouted via SFO and Brisbane. 15 hours took 24"
Pros: "Food was good."
Cons: "Made me run from connecting flight in Sydney."
Pros: "Crew was great."
Cons: "Leg room was just ok."
Pros: "We eventually got to our destination safely although very stressed"
Cons: "The plane from Sydney to Brisbane was awful. The section where we were seated had a permanent cover over the windows, ours and others near us, over a large section. This was really claustrophobic. It was like being in a closed in tin can. It should be disclosed that the window seat is not a window seat so you have the option to change to somewhere else. The seats are really quite cramped. A huge delay"
Pros: "Keith the baby whisperer. Who took the babies one by one from there clueless mothers and stopped them crying and screaming. Kieth deserves his own commercial."
Cons: "The food and the seat comfort."
Cons: "An old plane for a long haul to Australia, uncomfortable seats, freezing temperature in the cabin, mediocre food. Not what a traveler expects in business class in today’s travel world."
Pros: "Friendly staff"
Cons: "One of the stewardesses perfume was quite overwhelming."
Pros: "Friendly flight staff"
Cons: "Cramped conditions in economy but you get what you pay for"
Pros: "Nice friendly staff."
Cons: "The snack provided was very unhealthy, and they did not have any alcohol available."
Pros: "Crew fantastic, food was delicious, boarding efficient - but they use a 737 on this leisure route which is a bit arduous for what is a 6+ hour flight."
Cons: "Use of 737 and lacklustre entertainment system compared to A330"
Pros: "Flight left on time, arrived 20 mins ahead of time. And great landing"
Pros: "Service and flight attendants were great"
Cons: "Breakfast the food was over heated and dry."
Pros: "Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time."
Pros: "Everything except the cabin temperature."
Cons: "Some cabins had no heat. Other cabins had no air conditioning. My cabin was sweltering, which made it difficult to sleep and to be anything other than uncomfortable on the 16 hour flight."
Pros: "Kayak gave me aisle seat in very last row of plane next to bathroom"
Cons: "Seat was uncomfortable in aisle of very last row next to airport. Had to ask to be moved. Food was marginal. Small portions."
Pros: "This was the plane flown to and from Brisbane apparently. It's one of the oldest in their fleet. The economy seats were significantly smaller than our flight from Melbourne and the premium economy and business were not as nice either. Really. It comfortable. Crew weren't super friendly but were very professional."
Cons: "breakfast service slow and comlcated"
Pros: "Again the staff were great but that’s it for this flight. The rest was a pretty poor experience."
Cons: "I paid extra for a window seat NOT over a wing but given the flight switch was given a window seat with no view (over wing) and no recline (against a bulk head wall). So I paid extra for worse seat to the wrong destination!"
Pros: "Not to much turbulence"
Cons: "Mainly the lack of leg space"
Pros: "My luggage arrived quickly in Dallas"
Cons: "The food was the worst I’ve ever been served on a flight."
Cons: "Entertainiment screen was not working properly. Bad food. I could not check in online. Okay customer service."
Pros: "The 787 Premium economy"
Pros: "Staff was very accommodating"
Pros: "Fantastic service"
Cons: "Boarding gate was like queuing for a sporting event"
Pros: "Seat so small , lack of back support and cushioning"
Cons: "Seat is so uncomfortable. For the 6 hr trip need a back adjustment for such a cramped environment. Need review my future travel on Qantas"
Cons: "Seats too closely squashed together Screen faulty towards end of flight Tried unsuccessfully to check in online - did not get an aisle seat which I specifically requested all along"
Pros: "Was able to quickly check in and get through security. The front counter staff were friendly and efficient. Minimal waiting to board."
Cons: "The plane was filthy. My seat was sticky and covered in what appeared to be food of some sort. Flight attendant wiped it off, but it wasn't clean by any means. The seat belts were twisted and had food and crud stuck to them. When I changed my clothes the next day, there was food and stains on my black pants from where I sat on the dirty seats."
Cons: "9 hour delay and zero assistance rearranging car rentals, hotels, EXPENSIVE transfer between airport terminals"
Pros: "Loved the leg room, kind attendants, great meals."
Cons: "The technology malfunctioned the entire flight. It was less than ideal."
Pros: "Crew was kind, food was good"
Cons: "Very little legroom"
Pros: "Best I've flown in a while."
Cons: "No Upgrades available when they had empty sets in business class. ??? Not sure why.?"
Pros: "Food was good"
Cons: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Cons: "Flight was delayed by 30 minutes."
Pros: "The in-flight crew were just fantastic. Couldn't fault the service. Nothing seemed to hard. Thanks to all!!"
Cons: "20 minute delay in take-off."
Cons: "Didn't bother to offer acting other than fruit juice, water and tea or coffee with the meal seemed in a hurry to get the meal service over"
Pros: "Arrived safely."
Cons: "Onboard service was pretty lousy, felt like the crew members didn't really want to be there. Not very friendly at all. Needs to be properly trained in customer service. The food was pretty average as well."
Pros: "The crew was lovely. Food was good, but the presentation is not what it used to be. Rushed. Flight was nice and smooth."
Cons: "Plane was a little dated. Boarding the flight in Sydney was a bit chaotic. No fruit like they usually have. Not everything on the menu card was provided."
Pros: "The seats are great in 380 compared to 777 - I'm 187cm and I can stretch out Food seems to be improving - breakfast wasn't soggy!"
Cons: "Crew service is slack as usual, and hasn't improved much - you have to ask for everything - breakfast they forgot the coffee - had to ask, second drink before evening meal - forget it they are just too busy - all 23 of them! On Cathay or Singapore or even United - they help as much as they can."
Pros: "The staff where excellent as was the full process from getting to the airport to disembarking. Would like to fly with them again"
Cons: "We have an autistic child and to get the seats that are most suitable for us proved very difficult. We got there in the end but basically they have said that that if we want to get our seats before check in opens we need the pay. We have never had to do this before and I was very shocked and surprised. They eventually relented and resolved the issue however the damage was already done. For a company that is associated with the local autism society I was very disappointed that they don't recognise it for the challenge that it can be."
Pros: "I liked receiving a menu of food options. I liked the movie selections (although there were better option from JFK>LAX than LAX>SYD)! Crew were friendly."
Cons: "Those with special meals receive their food way earlier than the rest of the plane."