Pros: "Comfortable seats."
Pros: "Everything was good except....."
Cons: "The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience."
Pros: "Bulk head seats were great."
Cons: "It would have been nice if it had not been almost 2 hours late!"
Cons: "Terrible customer service."
Pros: "Yes"
Cons: "Nothing"
Pros: "flight crew are good, other general categories are average."
Cons: "Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed."
Pros: "Pinot noir"
Cons: "No temp control, a little stuffy"
Pros: "I would encourage no one ever book with New Zealand Air again."
Cons: "The rude and self righteous gate agent with horrific breath threatened to call security if I did not leave the boarding line and sit and wait until the flight left."
Pros: "Movie selection is good and food is pretty good."
Cons: "Very tight in economy. I’m 5’ & normal weight and felt cramped so if you’re any taller...you’ll hate it."
Pros: "Everything"
Cons: "Nothing"
Pros: "Solid friendly n professional flight crew."
Cons: "When checking in we asked about an exit row seat. The NZ official claimed the flight was full n nothing available. Once on the 2/3 full plane, 9 of the 12 exit row seats were empty. Bottom line was she was lazy and unprofessional in simply Lieing."
Pros: "service, food, good pilot"
Cons: "nothing everything just perfect"
Pros: "The flight was pretty much a plain regional hopper. I got upgraded to first but honestly it didn't feel like a significantly different experience besides legroom"
Cons: "Flights was 2.5 hours late due to weather which was the biggest downer."
Cons: "My ticket did not say that it was a no luggage,no meal ticket & I printed off the E ticket & no where on the E ticket did it state no luggage.....I think that needs to be shown clearly when we book. I had to pay for 1 bag & it would have been $250 but ANZ did work with me &changed the ticket for $125 name-Marjorie Kalama"
Cons: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."
Pros: "Great crew.and service."
Pros: "The crew were friendly."
Cons: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Pros: "Very friendly and helpful flight attendants"
Pros: "Special thanks to the crew member who let me try all the wines before I picked so I could get something I like. Over all, very friendly and nice"
Cons: "I'd like more movie options. I had a very long round trip flight"
Cons: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Pros: "The flight attendants were great and the flight was on time"
Cons: "The seats were uncomfortable. I had a metal piece sticking on my hip from the seat or seatbelt, not sure."
Pros: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Cons: "I can't complain about anything with Air New Zealand....I loved each flight with them."
Pros: "Very friendly and helpful Flight attendants. Food was good."
Pros: "There was a blanket, pillow, and headphones on my seat when I arrived."
Cons: "We were not able to select our seats and didn’t realize we had received the seat and bag fare. We only received a cup of water and were seated in the next to last row, often overlooked and not acknowledged."
Pros: "Nothing!"
Cons: "Awful service, they put me waiting for more than an hour to say that I was in the overbook list so they would need to include me in a flight 3 hours later in another airline. Outrageous!"
Pros: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Cons: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Pros: "Everything! It's Air NZ!"
Cons: "Nothing!"
Pros: "We flew Air Canada’s Economy Plus from Vancouver to Sydney and Air New Zealand’s Economy Plus from Auckland back to Vancouver. NZ’s Economy Plus product is far and above AC’s. Everything from the welcome, to the meal, to the level of service is great. I really felt that NZ treated the Econ Plus cabin as distinct from Economy (including having 2 dedicated washrooms), whereas on AC it felt like we were merely Economy with better seats. I compare NZ and AC because we were so genuinely impressed with what we purchased. We would definitely book NZ Econ Plus again, and the January seat sale is a great time to do so!"
Cons: "I can’t think of anything I didn’t like. NZ gets this product right."
Pros: "Great staff and crew. Some of the best!"
Cons: "No Wi-fi? WTF? It's 2017, almost 2018! How is it that an international airline does not have Wi-fi? Extremely disappointed, as I didn't find out until I boarded the flight. Get Wi-fi ASAP."
Pros: "Great selection of entertainment Good ground staff at Auckland check in Hospitable cabin crew Food was palatable"
Cons: "Although I had mistakenly arrived many hours early for my flight and traveled with the airline back and forth across the Pacific, ANZ personnel would not admit me to their lounge to wait in relative comfort."
Pros: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
Pros: "smooth flight, good treats, great legroom and fun crew!"
Cons: "nothing"
Pros: "Crew"
Cons: "Unclear check in counter"
Pros: "Great food, wine, service Seats"
Cons: "no wifi"
Pros: "entertainment, cleanliness, comfort"
Cons: "seats go far back in front of your face"
Pros: "Everybody was so helpful and friendly. The seating was quite pleasant although my boyfriend and I are used to staying next to each other. The entertainment was extensive keeping anybody busy for a long flight and the menu was broad enough and good quality. This is the way all flights should be!"
Pros: "Everything"
Cons: "Nothing"
Pros: "Everything. Loads of leg room."
Cons: "Nothing"
Pros: "Everything"
Cons: "Nothing"
Pros: "I enjoyed the entertainment and two of the fight attendants were nice."
Cons: "I didn't care for the family that was surrounding us from all angles; they were constantly in and out of their seats visiting one another while pulling, kicking, and opening and closing the tray tables over and over again. I didn't care for one of the unpleasant flight attendants as well."
Pros: "Tons of free movies."
Cons: "As a vegan I didnt think the food was great. But they did have food for me to eat so that was nice."
Pros: "Free wine"
Cons: "For how much a ticket cost, they really take advantage of you. 7.5 kilo max carry on... what a joke. My bag ways that without anything packed. It's time for some competition to right their ship."
Pros: "Spring for the extra money and go for the Premium Economy seats! Great food, free wine."
Pros: "services was good"
Cons: "I Hate Hate Hate the setup of the business class cabin - you face each other, no privacy, you look at other people feet all flight, cant look out the window, horrible!!"
Pros: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."
Pros: "Crew was very nice"
Cons: "Seat back did not recline, free still water not available on touch screen ordering"
Pros: "For such a long flight the food is not good! The only snacks are a tiny tiny bag of corn chips or a cookie. The attendants were average. The comfort of coach was bad. Other airlines will give you great snacks, tooth brush, night mask, etc but not Air New Zealand they are almost like a budget airline. Not sure how they are rated the best airline."
Pros: "I upgraded seat for the return flight home. The service was excellent, food - high quality, and cabin personnel knowledgeable/friendly. Overall the inside of the plane was clean and pleasing to the eye.. US Airlines should take some lessons from Air New Zealand"
Cons: "N/A"