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"The remote on the entertainment system was defective and the seat mechanism was also not working properly, and this in business class….! Unacceptable!"

Pros: "The audacity of your gross negligence in a time of global pandemic."
Cons: "Any semblance of social responsibility or ethical behavior."

Pros: "Lufthansa is a great airline."
Cons: "Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet...."

Pros: "Helpful crew Good food"
Cons: "Our luggage came back damaged and open !"

Pros: "Flight departed on time. Crew were friendly and efficient"
Cons: "Boarding seem to be chaotic, no boarding by group or seat number."

Pros: "-"
Cons: "Will never use Lufthansa again"

Cons: "Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes."

Cons: "Flight late more than 3-4 hours on Frankfurt. So upset. I will never and ever try with Frankfurt again. I bought shortest way ticket to pay more money but unfortunately flight late about 3-4 hours. Money trap. I would love to have another free flight or I will post the tickets on facebook, Twitter and etc... To make a terrible flight reputation."

Pros: "Fantastic"
Cons: "Everything"

Pros: "Good"
Cons: "More varieties of whisky on board"

Cons: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."

Pros: "Great crew, comfortable seat, good food, and food entertainment."
Cons: "Delayed 20 minutes out of Denver, and when I arrived at my connecting city in Munich I was immediately told I would not make my connecting flight due to customs lines and to reschedule. I walked 5 minutes to customs, no lines, walked another 5 minutes to my gate, and easily made the connection."

Cons: "No complaints. Good vegan food."

Pros: "The issue is not with Lufthansa but with the Berlin Airport. First of all, It is not clear that you have to do the checkinn at terminal B and then come back to the gate where you have to go pass security. This is when it gets even more complicated, the line is long and slow, there is only one security arch and xray machine, is took us almost an hour to go through."
Cons: "The issue is not with Lufthansa but with the Berlin Airport. First of all, It is not clear that you have to do the checkinn at terminal B and then come back to the gate where you have to go pass security. This is when it gets even more complicated, the line is long and slow, there is only one security arch and xray machine, is took us almost an hour to go through."

Pros: "great over all experiance. Don't let the other negative reviews put you off"

Pros: "Lovely crew"
Cons: "Airport is too hot"

Cons: "Frankfurt to Copenhagen was delayed and would have been to be told prior or compensated"

Pros: "Arrived safely; good selection of movies; sound reasonable."
Cons: "Departed and landed late; virtual no assistance in close connections; even though I paid for economy plus, the seat was terribly uncomfortable and did not properly recline; overhead cabin storage was limited and even did not easily accommodate carry on luggage; food was served cold and unreasonably small dinner and breakfast."

Pros: "Welcoming from the crew"
Cons: "Take off was very scared"

Pros: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Cons: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."

Cons: "The flight was delayed and there was no one at the counter to get any information for several hours. When there finally was someone there they were not very helpful."

Pros: "I like the Aircaraft - A350-900 and service"

Cons: "Missed so there was none Spent night in Minic"

Cons: "Seats very crowded. No leg room at all."

Cons: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."

Cons: "It was delayed and they didn't let me know till I got to San Francisco airport and they changed my flight with 2 stops"

Cons: "Where is my bag"

Pros: "The food was decent but poorly presented with very limited options for those with food allergies, particularly to dairy."
Cons: "The seats were uncomfortable and very stiff, neither the parents or staff made an effort to give guests a break from the constantly screaming babies. I had two small children kicking the back f my seat for the duration of our six and half hour flight. My largest complaint is that I was unable to sleep a wink on the overnight flight due to the excessive heat in the plane. In my experience decent airlines provide their guests with air conditioning so that they can breathe and rest easy. I was absolutely miserable thanks to the heat."

Cons: "flight crew hit my chair all the time with the troller. Bought the places with bigger space on the legs, that was true, but was dissapointed with the type of chair that is totally closed at the sides, with no scape room for the legs laterally."

Pros: "Food and complimentary drinks (including wine)."
Cons: "Could improve the economy class boarding process (go by sections instead all at once)."

Pros: "While seat did give more leg room, we were still squashed. the guy next to me was a little on the heavy side and he could barely fit in the seat. We had no place to put our arms."
Cons: "we had to go down stairs to gain access to plane; they waited forever to board. supper selections were mediocre at best."

Pros: "In my way back from Germany to USA was poor, from the costumer service from the airport to the airplane. They charged me extra on my fly back to US"
Cons: "Very much everything"

Pros: "See above"

Pros: "I think this airline is a very good airline, but this flight was shorter so it didn't have all of the perks of the longer ones that it usually has."
Cons: "In Lisbon we had to be bused out to the airplane to board, so it was a long process."

Cons: "Lost my luggage ., not happy"

Cons: "Stoll in Germany first flight was over 1.5 hour late a I miss my original flight. I must wait now for afternoon flight and wait all day having family emergency situation."

Pros: "Service & timing..."
Cons: "It took them time to fix my entertainment screen..."

Pros: "Plenty of room"
Cons: "Lack of good movies"

Pros: "You always have the best looking flight attendants. After a year in Egypt it was refreshing to see something other than black haired woman. The food was great as always. Keep doing what youre doing. Thank you Olivia."

Cons: "They forgot the luggage at Frankfurt."

Pros: "Senator lounge in franfort was very comfortable, showers were good, french champagne, overall good food on the flight and service level very professional"
Cons: "If the flight was longer I would not have minded I enjoy long haul on lufthansa"

Pros: "Attentive crew, easy boarding (for 2 elderly people)"
Cons: "The announcements from cockpit were very hard to understand, even in English........they were speaking very fast. Also the announcements made at the gate were difficult to understand."

Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"

Cons: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Pros: "The crew was very kind and made their beat efforts accommodate our requests or help us with the issues we experienced in our seats. I was also pleasantly surprised by the quality and taste of the food served during the flight."
Cons: "The entertainment system in my seat was not working. The crew was very helpful in terms of trying to fix the issue, but unfortunately the system was not fixed. The seats were difficult to push back. We tried several times to push back the seat for the passenger travelling with me, however the seat would not go as far as everyone else's. Unfortunately the flight was not as comfortable for her as it was for the rest of my party traveling with me. For such a large aircraft, Lufthansa should consider boarding economy by seat section. For example, starting with the persons who sit in the back first and then forward. It would speed up the boarding process and alleviate any lines in the aisles in the aircraft. Last but not least, my parties baggage was not transferred during our quick layover from Frankfurt to Krakow. Priority should be given to passengers whose final destination is not Frankfurt. We found out that our luggage's remained in Frankfurt when our names were called by baggage pickup in Krakow. The attendant who was helping us was very cold and treated us as of we were the ones who caused this inconvenience through his tone of voice, as well as his short comments. Lufthansa needs to work on their customer service in Krakow. We were rushed by the agent and it seemed like he wanted to get rid of us asap even though there was no line. We needed to understand where our baggage was and the options available to us, especially because our baggage was carrying important items for my sister in laws bacholerette party that night. We left not knowing when we were going to receive our luggage or if it would even make it to Krakow that night. We called the Number provided to us several times during the Day, however the line did not seem to be actively monitored by an individual. The website we were provided to track our luggage offered little to no insight on the whereabouts of our luggage. We finally found out that the luggage had arrived in Krakow and would be sent by carrier. The carrier arrived late in the evening, right before we were leaving for the bachelorette party thankfully. Better communication in these types of situations would greatly alleviate the stress one feels when their luggage is missing. Aldo surprised that the airline doesn't distribute a care package (I.e. toothbrush, paste, facewash) to passengers whose luggage was left behind."

Cons: "unable to select seats at booking until 24 hours before and even then, was unable to do so for the US to Hamburg leg"

Pros: "Excellent crew"

Cons: "The crew was not friendly. The cabin temperature was set very high (~75f or higher) the entire flight without any individual vents for airflow, so that many passengers were uncomfortable and sweating during the flight. The food provided was poor quality (for the meal, I chose chicken which was boiled pieces of chicken without any flavor - I feed my cats better!). I will try and avoid flying this airline in the future at all costs."

Cons: "My luggage was ripped open."