Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People mover |
Passenger van |
SUV |
Commercial |
Pick-up truck |
6 locations in Abu Dhabi
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2.0 Poor
Apr 2017
Pros:
NOTHINGCons:
Dollar Rent A Car did NOT honor my reservation. They claimed that I should have received a cancellation notice, yet, over 90 minutes AFTER my scheduled pickup time, my booking status remained "confirmed" in your system. This is outrageous. You have wasted both my time and my money. I will require an immediate refund of whatever charges you have made to my credit card as well as a credit for AED 120 in order to refund wasted taxi fares to and from the airport. I could not be me more disappointed in your service or lack thereof. I would recommend that you not disappoint me further by ignoring this demand. Sincerely, Matthew Sumner2.0 Poor
Nov 2016
Pros:
the car was fully fuelled. car conditionCons:
front desk staff beahviour processing time took almost 50 min to get the car6.0 Okay
Jul 2016
Cons:
They charged AED 25 in parking fee which was not included or mentioned anywhere when I made the booking. Picked up and dropped the car back into their garage and paid parking fee. Not at all justified.10.0 Wonderful
Jan 2023
10.0 Wonderful
Oct 2022
6.0 Okay
Oct 2022
2 locations in Abu Dhabi
4 locations in Abu Dhabi
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2.0 Poor
Oct 2022
2.0 Poor
Feb 2023
10.0 Wonderful
Dec 2022
13 locations in Abu Dhabi
Locations in Abu Dhabi
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4.0 Mediocre
Oct 2019
Pros:
Not much. The staff at the second location I had to take a taxi to in order to find my rental car was moldy understanding that the other office was atrocious in the way they dealt with me as a customerCons:
I was forced to take a taxi to multiple location after I called a number on a locked door at 1200pm at the first location and was told by an employee that he didn’t plan on coming that day and I should find another europcar location in Abu Dhabi. Terrible customer service and cost me more money to travel to another location that did not have available cars as the person on the phone had promised. Overall the pick up process was over 2.5 hours.4.0 Mediocre
Dec 2022
10.0 Wonderful
Feb 2022
3 locations in Abu Dhabi
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2.0 Poor
Oct 2019
Pros:
NothingCons:
Car type was changed to lower tier and they promised they will change it and no one called to do so8.0 Very Good
Dec 2018
Pros:
Staff and car good. Friendly. Car had little tyre problem. Had to refill air in the middle of tripCons:
Avis Place difficult to find at Abu Dhabi airport. No signs8.0 Very Good
May 2017
Cons:
Gave me a different car10.0 Wonderful
Apr 2017
Pros:
Very efficientCons:
na2.8 Poor
Mar 2017
Pros:
Not much. Easier than renting from DXB, but that's really more of a credit to Abu Dhabi's airport than anything Avis.Cons:
They called a hatchback an "SUV". It was tiny and had over 30K km on it so it didn't drive very well. Additionally at drop off the traffic made me 30 mins late and they charged me a FULL day! Not even an hourly rate or anything. Absurd. Customer service was very poor both at pickup & dropoff. Never again Avis, never again.3.6 Poor
Jan 2017
Cons:
The car they gave me had a whistle sound while breaking this means that the brake pads and rotorsee needs to be changed. That's a safety issues and this won't make me rent a car with avis again. My reservation number was #09681320US513 locations in Abu Dhabi
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6.8 Okay
May 2019
Pros:
Staff friendly. The keep you updated via email. The drop off was good.Cons:
Pickup was terrible, the staff was friendly but the queue line was very long and one staff available. It took me around 30 minutes to pick up my car. In Kayak the choice of car was Form but on reality the car was Renault Duster, so Kayak should update the profile of this car.8.4 Very Good
Nov 2016
Pros:
They give us a bit better car than we expected because we booked some small car from A category and they gave us Toyota Yaris which is I think from B category.Cons:
They did not mark clearly scratches that were before so when we were returning the car they were thinking we made these scratches and I clearly pointed them to write some of these when we picked up the car. But at the end, they accepted all of these was from before and didn`t take any money from the deposit. Another thing to pay attention is to additional cost like 16aed for "road tax" and 25aed to return car at airport, so I returned it to Al Raha mall. Also when you renting from any company pay attention to the level of full because often they don`t give with full level and they expect to return them full level.5.6 Fair
Jul 2016
Pros:
Good & clean carCons:
The rear lights were not working and this caused me an issue with police as I got a fine because of this.2.0 Poor
Jan 2023
8.0 Very Good
Feb 2022
2.0 Poor
Jan 2022
2 locations in Abu Dhabi
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4.4 Mediocre
Jun 2018
Pros:
They are in airportCons:
I booked 8 seats according to website one month before booking then during pickup they said we never have 8 seats van ..finaly I don't have options only picked up 7 seat SUV Ford.6.0 Okay
May 2017
Pros:
pick up processCons:
did not receive my bill uptill now and don't know how much i will be charged3.2 Poor
Apr 2017
Cons:
Changed the dropoff point and asked us to drop it three hours before what the paid one was because they closed early that day!? And they didn't know that before and we still had to pay full??? Plus they charged us with extra cleaning only because there was a little sand from the beach from the kids - taking the matt out and done, but no, we had to pay and extra 50 $! And the overall costs are a joke, they make a good price on paper but in the end you pay more than anywhere else - don't book there!!2.0 Poor
Apr 2017
Pros:
NothingCons:
I was informed at the counter on pick up that I need to put down a $500 hold on my CC to cover possible "traffic fines". Cancelled immediately. Be aware when renting cars in the UAE with Budget.2.4 Poor
Apr 2017
Pros:
NothingCons:
Give very small car and value high 540 Dhs , in other companies same car 400 Dhs, and don't care for customers..4.8 Mediocre
Feb 2017
Pros:
Convenience for picking up and dropping off vehicle at airport.Cons:
The whole experience was terrible!!! :( First, when I arrived, he told me he does not have a seven seater available became they were fully booked and will have to give me a smaller car. I refused and I showed him my reservation which was made months in advance, he then said he will see what he can down. Twenty minutes later, the other guy came back from the lot and said he will upgrade me to a Mercedes-Benz Vito (which I booked in the first place). Then, he tried to up-sell me insurance when I clearly told him that I am not interested and that I have already purchased it. He then said that my insurance does not cover everything (without even looking at what coverage I had) and try to further sell me insurance. The associate than became arrogant and rude when I refused to buy insurance (so he could make commission off me by forcing it down my throat). When we went to the car lot, they gave a very high mileage Vito and a ton of scratches and dents. I had to take several photos and a video of the damage to make sure he does not charge me when I return to vehicle. He very furious about this and told me not to worry, that he had made all the notes of the damage (but who can trust this man). I asked him how to open the trunk; he said he does not know, he did not even try to help me. He gave also me a ticket and said when I returned the vehicle I will need the ticket to get back into the lot. However, once we exited the lot, the machine takes the ticket and opens the boom gate, it does not return it. After driving for approximately 30 minutes, the service light came on. In addition, throughout the trip, the engine sounded like an airplane taking off, I don’t know when last Budget Car Rentals serviced this vehicle. I don’t know where Budget employees these sort of people and how they train them. Next time, I will go with EUROPCAR or AVIS or any other car rental company that appreciates my money and treats me like a customer. I will also inform everyone I know about my unpleasant experience and inform them to use another company!One location in Abu Dhabi
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4.0 Mediocre
Feb 2018
Pros:
Nothing in particularCons:
97,000 kms on the clock A wheel bearing or some other fault made the car so noisy as to be unbearable at speeds over over 80km (50mph) Could not get a proper receipt on handing the car back, they gave me a photocopy when asked.29 locations in Abu Dhabi
Locations in Abu Dhabi
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24 locations in Abu Dhabi
6 locations in Abu Dhabi
Locations in Abu Dhabi
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6 locations in Abu Dhabi
3 locations in Abu Dhabi
Locations in Abu Dhabi
Airport Road
+971 504 580 537
Mussafa Industrial Area
+971 2 513 9810
Zayed 1st Street Khalidiya
+971 2 642 5115
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3 locations in Abu Dhabi
Locations in Abu Dhabi
Abu Dhabi airport
+971 552 005 851
Autorent Service Center, MW-5, Musaffah
+971 2551 2162
Bldg. No. 817, Al Falah St.
+971 2635 0250
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3 locations in Abu Dhabi
Locations in Abu Dhabi
Mussafa Industrial Area
+971 2 513 9810
Sanam Rent A Car Llc L4, Sky Park Building
+971 800 3031
Zayed 1st Street Khalidiya
+971 2 642 5115
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2 locations in Abu Dhabi
Locations in Abu Dhabi
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2 locations in Abu Dhabi
Locations in Abu Dhabi
Abu Dhabi Airport Skypark Plaza/in Front Of Terminal3
+971 4885 1335
Abu Dhabi City
+971 4 885 1335
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2 locations in Abu Dhabi
Locations in Abu Dhabi
Abu Dhabi Premier Motors
+971 2 513 9810
Zayed 1st Street Khalidiya
+971 2 642 5115
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2 locations in Abu Dhabi
Locations in Abu Dhabi
Muroor Road, Said Al Amri Bldg Shop 3
+971 2441 0360
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2 locations in Abu Dhabi
Locations in Abu Dhabi
Arrival Lounge
+971 2 599 8969
Khalifa Res Complex Building
+971 2 443 8430
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2 locations in Abu Dhabi
Locations in Abu Dhabi
Abu Dhabi International Airport
+971 509 079 988
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One location in Abu Dhabi
Locations in Abu Dhabi
Hareb Sultan Bldg
+971 2 551 0014
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One location in Abu Dhabi
Locations in Abu Dhabi
Sky Park Plaza,
00971506568722
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One location in Abu Dhabi
Locations in Abu Dhabi
Building No 1741 - Shop No -31
+971 56 177 8424
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One location in Abu Dhabi
Locations in Abu Dhabi
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One location in Abu Dhabi
Locations in Abu Dhabi
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One location in Abu Dhabi
Locations in Abu Dhabi
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One location in Abu Dhabi
Locations in Abu Dhabi
Al Raha Beach West 3, Al Raha 346 Street, C1 Liwa Canal Building, Shop number 4
+971 56 997 2866
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One location in Abu Dhabi
Locations in Abu Dhabi
train station
+971 4 408 7300
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One location in Abu Dhabi
Locations in Abu Dhabi
ABU DHABI Building #1741, Shop No. 3 Behind World Trade Center Al Markaziah west
+971 2 551 0014
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