Daily cleaning, installation of cabin HEPA filters on flights from Nashville
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Scores according to KAYAK customer reviews
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Pros: "Crew was very attentive & met all my expectations."
Cons: "Toilets needs air freshener as so many passengers use them."
Pros: "Crew was very polite and helpful."
Cons: "Quality of food could be better Hindu meal was not as good as expected"
Pros: "The seat was ok and the food was good."
Cons: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "Service by the crew was outstanding, but special mention to Deepika who made sure I had a Business Class experience out of this world, always smiling and checking if I needed anything"
Cons: "The food and the wine selection did not impressed me. Qatar needs to make some changes."
Pros: "The crews are very friendly and seats are very comfortable"
Cons: "There nothing could have been better cause everything is perfect"
Pros: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Cons: "More space for shoulder and legs. Espicially for a 11h flight"
Pros: "Efficient, and courteous,seats too were comfy, neat amd clean"
Pros: "Short flight. Attentive crew"
Pros: "Love the service of qattar"
Cons: "Everything was amazing"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Smooth flying regardless of the air wake turbulence, excellent treatment from flight attendants. I felt safe during the flight."
Cons: "Give more time for checking in the luggage, Cancelation my flight with 0% reimbursed on my funds, on boarding time 10 minutes delay was truly unfair."
Pros: "The food and flight staff were good"
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Cons: "The changed the time of flight had to wait airport for 5 hrs"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty"
Cons: "Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way."
Pros: "The crew were excellent."
Cons: "There is nothing I didnt like"
Pros: "Nothing. As flight was rerouted and airline changed"
Cons: "We didn't like the fact that our flight changed to a diff airline when we paid to fly with Qatar"
Cons: "They cancelled my trip"
Pros: "For the most part the crew were very helpful."
Cons: "Food quality and quantity."
Cons: "Flight delay by 4 hours!!"
Pros: "Cabin Crew was great, very professional and capable."
Cons: "I am about 6'1" and 195 lbs, would love to have had a bigger seat."
Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Cons: "Some crews are not accommodating."
Cons: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Pros: "Great food etc"
Pros: "The airline in general was good, provided a kit with socks, ese plugs,toothbrush and other essentials,good movie choices, overall customer service. They had free wifi which was amazing!!"
Cons: "We took 2 long flights one from morrocco to Qatar and Qatar to dallas. The food on the flights was not the best, one the first one they ran out of chicken meal and only had fish left which was gross, for such a big airline you would also think they give a snack in between meals but they do not.also after giving you the food it took a long time for them to pick up the tray which I thought was unusual"
Pros: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Pros: "In general the crew was very nice."
Cons: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "I like Qatar Airways very much. Ground and air personnel are all professional and courteous. I will fly Qatar every time I can."
Pros: "Great flight - and definitely the best airline food we've had in a while"
Pros: "Nice people"
Cons: "6-hour delays coming and going. Sounds like a an issue."
Pros: "The service during the flight was excellent, workers showed all kind of concern and care. Thank you."
Pros: "Good spacing. comfy seats."
Cons: "Staff were just not aware of clients needs. walked passed without even glancing to see raised hands, etc"
Pros: "Amicable staff"
Cons: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Pros: "Comfort, entertainment, amenities"
Cons: "You have to improve the food service. The food tasted horrible. You have to circulate the beverage cart more often."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "The crew was amazing, the entertainment system needs more content, the food could use more variety. I would definitely travel with them again."
Pros: "Best thing is 2 free checked bags."
Cons: "Food and service in economy could be better. Nothing special about Qatar."
Cons: "A longer trip."
Pros: "Seats were amazing"
Cons: "Everything was great."
Pros: "Seat was roomier. Food was good."
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "To actually be on it would’ve been awesome"
Cons: "The flight was delayed due to a mechanical issue so we missed our connection. Still in the states a day later trying to get to Paris."
Pros: "We got our money back."
Cons: "The brakes locked up on the taxi-way and we were taken off the plane after 2 hours and returned to the terminal. After 2 hours and lots of maybes the plane was towed back to the terminal where it was repaired and ready for reboarding. By then we had cancelled the flights for all 7 of us."
Cons: "There is not enough room in economy seats for a comfortable ride. I think there should be more free snack options on flights."
Pros: "Food was actually quite decent"
Cons: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Cons: "The unplanned layover in HNL was very poorly handled."
Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Pros: "On time. Efficient on and off plane. Didn’t hassle me about my carry on."
Pros: "There were too many people. It seems United is trying to put more seats to make more money. Giving more uncomfortable to passengers."
Cons: "The company forced me to put my luggage out of the plane, which I found strange. On my first flight in this roundtrip they let me have my carry-on without any problems. If they are going to have policies, they should be standards and they should stick to one thing instead of doing different things in different flights."
Cons: "In flight entertainment system not working."
Pros: "I got super lucky and had three seats to myself, it's a long flight just over 12hrs and good sleep is precious. The entertainment options were excellent and I watched some great first run movies. Food was quite good with options, beverage service standard. Restrooms were readily accessible and "clean.""
Cons: "We left SFO an hour late waiting for a handful of late passengers - good for them though, eh? The rest of the passengers on plane were packed in like sardines. Seemed to me that too much space on plane dedicated to the premium 'cabins' for the uber rich, but they were interesting to look at."
Cons: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Pros: "I try to fly with Lufthansa every time I travel to Turkey. They never fail to be great! Their service is very good. Their airplanes always seem to be new or kept up very well."
Pros: "The second lady that helped me, Michelle Reilly, was SUPER helpful. I am so thankful for her"
Cons: "My first flight was delayed 2 hours, so I was unable to make my connecting flight. I am ending up landing in Portland about 5 hours after my original landing time. I will be missing part of a conference that I paid for. Major disappointment. The lady that helped me at first literally had me making an unnecessary stop, and arriving another 2 hours later, and I STILL would have missed my second flight due to the delay of the first fligh. Thankfully Michelle was very helpful, and switched me over to American Airlines"
Pros: "See above"
Cons: "See above"
Pros: "Plane travel is not my favorite, but I was impressed at how smoothly everything went. Had some decent coffee and a delicious caramel-filled cookie during flight that made me very happy. Loved having a female pilot and power receptacles in each row, too."
Cons: "I wish we didn't need the United app in order to use the Wi-Fi. Or, I wish that I had known in advance, since my tablet is Wi-Fi only. Minor thing."
Cons: "Missed connecting flight"
Pros: "smaller planes means for faster boarding and departure with less opportunity for frustrated people. Crew was prompt and friendly"
Cons: "I don't like the temperature inside the plane. It was very hot and was sweating the whole time."
Cons: "I'd rather use a different airline that allows you to watch the tv monitor on the back of the seats for free. Delta allowed it and they were great."
Cons: "United is terrible. That's all.9"
Pros: "Easy access on boarding"
Cons: "United took over the first 2 flights before final destination they try to charge for everything food , entertainment , etc etc with copa is different"
Pros: "flight was delaye and I almost missed my flight from Dulles to munich"
Cons: "Cancellation without compensation or care got customer"
Pros: "Gate agent"
Cons: "Flight was delayed 4 hours. Missed my connector."
Pros: "The service was amazing."
Cons: "It was a bit difficult to navigate my way in Munich but the staff was helpful. I would suggest a 2 hour layover."
Pros: "Friendly staff, bags were received quickly at baggage claim."
Cons: "40 min boarding delay, didn't have a phone charge at my seat."
Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."
Pros: "Newer aircrafts"
Cons: "Delays delays"
Pros: "Nonstop BNA-SFO"
Cons: "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."
Pros: "Snack pack, Direct TV, more leg room"
Cons: "Flight was a little rocky on landing"
Pros: "The stroopwafel"
Cons: "Everything else. You charge less like Walmart and that's because everything is barely subpar. Stuck on the tarmac, again, for 2 hours with my 7 month old baby, barely tolerable employees, ripped my stroller bag and didn't want to pay for it.... I'm done with United! If you wanna be the best and not a bottom feeder try taking a look at southwest"
Cons: "Mechanical problems made flight late. Got to connecting gate 1 min before scheduled departure. Doors closed. Agent said they close doors 10 minutes before flight leaves, so I had no chance. United not overly helpful with alternate flights and arrangements. To make business mtgs, I asked to fly to alternate airport and drive in. United no help with rental car. Had to be very persistent to get a hotel room covered."
Pros: "Friendly prompt service"
Cons: "We were bumped and cancelled our reservation"
Cons: "Still sitting at the airport. Flight delayed :("
Pros: "The airline offers a pretty good entertainment selection if you have downloaded the app."
Cons: "After sitting on the tarmac for 3 hours waiting on repairs, the idea of purchasing airline food was annoying. I feel something should have been offered to the passengers as a reprieve."
Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
Pros: "I like the personal device entertainment system -- it really helps to pass the time"
Cons: "The flight was late by an hour. There was no food and the seats were okay"
Pros: "The attendants were super nice"
Pros: "I arrived safely."
Cons: "The return flight was delayed three times. I am a man of average height and there was not enough legroom with my seat."
Pros: "I liked that the flight wasn't longer."
Cons: "There was a group of noisy, obnoxious women on the flight. They annoyed all the passengers around them, but the flight attendants never asked them to settle down. Then served them alcohol which made the situation worse."
Pros: "Not friendly personnel"
Cons: "Very rude flights were both delayed for not having a crew and problems with plane in the connection was very short time"
Pros: "That your seat is assigned"
Cons: "Crew was rude"
Airlines flying from Nashville have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nashville
Masks required on board, masks provided on flights from Nashville
Social distancing seating
Middle seats unavailable to book on flights from Nashville
Testing for antibodies, testing for symptoms for flights from Nashville
Waiving of change fees. Search flexible flights from Nashville