Cons: "Cabin was too hot once premium curtains were closed"
Pros: "Everything. Air NZ has the best Premium Economy class in the sky."
Cons: "All good."
Pros: "Non stop flight"
Cons: "Staff not wake me up even after requesting they not wake me up to force feed a meal."
Pros: "Sat in business class pods. Best flights we’ve ever taken !"
Pros: "Crew was amazing, very attentive."
Pros: "Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent."
Cons: "There were large black box type items underneath certain seats which impacted personal item stowage and leg room."
Pros: "Premium economy is the way to go. So much more comfortable."
Cons: "This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable."
Pros: "Friendly crew"
Cons: "Crumbs still on my seat when I boarded"
Pros: "The plane was very comfortable, food was excellent and everything in worked well. Crew was very helpful and got you anything you needed."
Cons: "Had to pay for most movies. They need to bring around water more often and actually offer it to window seats rather than handing a glass to the aisle and walking off."
Pros: "Amazing airline and seem less travel"
Pros: "Everyone was very nice, food was good, movie choice was great"
Cons: "Would have liked a more comfortable seat. Couldn’t sleep well"
Cons: "When I booked this fly, no one tell me check in luggage has to be charged"
Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."
Cons: "i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,"
Cons: "Not clear that I wouldn't be able to check a bag for my return flight. I flew to New Zealand with a large bag and then when I went to check in for my return flight they told me I couldn't check it to bring it back and my only option was to cargo it, which was not helpful being that the cargo was out of the airport and I needed to catch my flight. I was luckily able to check it on a separate flight my boyfriend was going on. But I would have either have had to leave my bag or miss my flight if he hadn't been there. It should have been more apparent that I wouldn't have been able to check it on the way back. It makes no sense to be able to bring a bag to New Zealand and not bring it back. That was very frustrating and overall I was very disappointed with this experience."
Pros: "Food was great"
Cons: "No complaints"
Pros: "Decent meals, complimentary drinks including alcohol, more room between seats than some carriers"
Cons: "Seats are not as well padded as some carriers which becomes important on long flights. Heathrow gates are very long distances for anyone with mobility issues and switching terminals is confusing if not done regularly. Onboard staff was helpful. On board entertainment was free and varied. No WiFi?"
Pros: "Solid friendly n professional flight crew."
Cons: "When checking in we asked about an exit row seat. The NZ official claimed the flight was full n nothing available. Once on the 2/3 full plane, 9 of the 12 exit row seats were empty. Bottom line was she was lazy and unprofessional in simply Lieing."
Pros: "Very smooth, uneventful flight, perfect, in other words"
Pros: "Crew was so friendly and helpful"
Cons: "until no, nothing"
Pros: "Very professional staff"
Cons: "I don’t have an option of purchasing a meal during check in or at any moment during my booking."
Pros: "No security on this regional flight; made it simple to board. Very quiet for a turboprop aircraft. Boarding was delayed and not well announced."
Pros: "The crew were delightful. Nice cup of tea and a magnificent day for flying."
Pros: "Fantastic selection of entertainment, friendly crew, and tasty food. I’ve enjoyed flying with Air New Zealand!"
Cons: "The lumbar support in the seats is quite inadequate."
Pros: "Very friendly and helpful Flight attendants. Food was good."
Pros: "The entire group of employees were excellent, and very friendly."
Cons: "All the staff were in the lounge meaning paid users were turned away. Upgrade denied by staff working in lounge because all staff had been allocated the business class seats. Staff should be bumped for paying airpoints members."
Cons: "Check In Issues related to code share flight"
Pros: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"
Cons: "I was not able to board flight because air new Zealand Staff would not assist."
Pros: "On time, great customer service, the in flight entertainment is amazing! Even the food tastes good! Seats were comfortable, toilets and plane were clean, all around amazing."
Cons: "Nothing, it was perfect."
Pros: "Felt safe through bumps. Awesome FA's love the lollys!"
Pros: "We upgraded to premium economy, and Tony was very attentive and took great care of us!"
Pros: "Everything, space seat"
Pros: "Everyone on the plane acted like they were doing you a favor by flying with them more than likely we won't use them again ... kinda of like Frontier airline"
Pros: "Everything about this flight was superb. The staff was very nice, the seating area was spacious and relaxing and the lights inside were super fun! Everything ran on time and the food was actually quite good."
Cons: "My dead would not recline, but I would not find any fault with my flight even with that."
Pros: "Fun and plentiful entertainment. Great comfort."
Pros: "We flew premium economy. The staff was wonderful great first experience! I really wish the other three crews could have kept this momentum going as my other flights with ANZ were less than thrilling! The flight attendant staff was phenomenal on my iah to akl leg. My crew on the akl to iah leg. Brandon gave the initial intro and seemed to follow the original crews standards. Unfortunately, we had an older flight attendant who seemed less than thrilled to be with us this flight."
Cons: "I wish I could give a true rating of ANZ as their crews apparently don't follow any protocol for providing the same exceptional service received on my maiden flight with them."
Pros: "Tons of free movies."
Cons: "As a vegan I didnt think the food was great. But they did have food for me to eat so that was nice."
Pros: "Very friendly and frequent service while in-flight. It was great having my own monitor built into the seat to watch available movies or tv shows I wanted to for the duration of the flight. Flight attendants would walk the aisles every two hours and offer water to everyone. I had never flown Air New Zealand before, but now it's one of my top airlines."
Cons: "The only complaint would be that there was no in-flight wifi available onboard."
Pros: "Flight was great, happy to be back home! Movies were awesome to watch on board, good selection!"
Pros: "services was good"
Cons: "I Hate Hate Hate the setup of the business class cabin - you face each other, no privacy, you look at other people feet all flight, cant look out the window, horrible!!"
Pros: "Very friendly and good service- price was very high for the distance/time"
Pros: "Plenty of entertainment options--movies and TV shows."
Pros: "Comfort, cleanless, crew availaibility."
Pros: "In general very good. Everyone was nice and polite.h"
Cons: "The plane temperature was a little too cold."