Staff very kind and helpful
The cabin crew was mediocre and were not cheerful at any time! Food was very mediocre compared to other Gulf airlines. Seats in economy was reasonable. My baggage didn’t arrive at the final destination and the local staff were not customer friendly in helping out. I hope my baggage arrives! Would still recommend the airlines if you want a decent connection to India or elsewhere.
I liked the aircraft crew the most. Foods could have been better with more options and snack for kids available.
Disorganized and lacking courtesy in Nairobi JKIA. Business travelers counter not displayed. We paid about $5000 for return tickets because they rudely locked us out saying “you are late.” They had sent us for a new 24 hour COVID test having rejected the 72 hour we had. We did not understand their logic because passengers were still in line. We were in line from 4pm, the flight was after midnight. At PHL, being American citizens, we were not required to present a 24 hour C test! We feel robbed!
Cons: "Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service."
Cons: "Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service."
Pros: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Cons: "The check in at Denpasar is horrible. The airport services are very inefficient."
Pros: "Great crew, aircraft etc"
Cons: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."
Pros: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Cons: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "The Service is always great, entertainment system is great and the food is even good."
Cons: "I liked everything!"
Pros: "The crew were very friendly"
Cons: "I was made to gate check my hand luggage."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Cons: "I really didn’t like hke the Internet is free for just one hour. And how I cannot make international calls using the doha’s airport wifi."
Pros: "Last row seats are never optimal but tha flight attendants were above par!!!"
Cons: "Wonderful people! Cannot day enough about the difference that makes."
Pros: "Spacious for economy, pleasant flight attendants"
Cons: "Ord to Doh: People kept window blinds open all through 15 hour flight Flight temperature kept very warm"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Cons: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Pros: "very courteous flight crew"
Cons: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Pros: "Water bottle"
Cons: "There was no snack for the people that don't sleep, it's a long flight, I'd suggest instant noodle cups for those or chips or cookies (I know they hand them out maybe once, but maybe have it near the bathroom, so when people are hungry they don't have to bother the crew)."
Pros: "I am always glad to see a working USB port for charging mobile devices on these 12+ hour flights and was not disappointed here. The list of movies was long. Also positive was the tallest headrest I have experienced in coach."
Cons: "The seat are thinly padded and felt close together, making the already long flight feel even more fatiguing."
Pros: "On time departure and nice group of crews"
Cons: "Main food amount is small compared To other long range airlines. Did not offer coffee or Tea."
Cons: "Long hours from Doha to Atlanta"
Pros: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Cons: "I will never fly this airline again! Terrible customer service. Would not offer us complimentary airport hotel stay for a 19 hour layover. Wanted us to switch and pay to an earlier flight. Never again."
Cons: "Entertainment - screens are not user friendly and bad visibility in day light"
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "Courteous crew members Nice food tray containers"
Cons: "Portions were a little too small for me"
Pros: "Incredible staff, fast boarding, great entertainment center."
Cons: "Breakfast frittata was like rubber."
Pros: "Good spacing. comfy seats."
Cons: "Staff were just not aware of clients needs. walked passed without even glancing to see raised hands, etc"
Pros: "On time, clean and joyful"
Cons: "I did not like that u cannot see what seats are avil before u buy the ticket.. i got a bad seat!"
Pros: "Food came out 1 am melb time ,2 hours after departure ."
Pros: "Good timing"
Cons: "Evry thing"
Pros: "On Time good service"
Cons: "Serving alcohol on board"
Pros: "Very friendly crew and efficient check-in service. Food was lovely."
Cons: "Multiple problems with onboard entertainment re-setting itself."
Pros: "all the crew they were awesome it's my favorite airline QR⛤⛥⛦⛤⛥⛦⛤"
Cons: "I like every things"
Pros: "Excellent food with a lot of variety. Very professional crew."
Cons: "I usually freeze on airplanes, but I was almost too warm. The plane was quite full."
Cons: "One of the crew member took his food trolley over my food and did not even apologize.i found them rude"
Pros: "The crew is very kind and friendly. Seats on the A330 are more comfortable than on 787, was lucky with exit row this time. Boarding in Stockholm good while in Doha a little messy. Gate staff not so friendly in Doha. In Stockholm checkin was excellent!"
Cons: "Seats on 787. Food in general with chicken main and bread from Doha very poor."
Pros: "I liked nothing on this flight!"
Cons: "Very hard to believe that Qatar is described as a "world-class airline". I took a total of 4 flights on Qatar Airways in a 2-week span. First flight was from New York to Doha (not bad). Second flight was from Doha to Nairobi (not bad). Third flight was from Nairobi to Doha (not bad) and the fourth and final flight was from Doha to New York (unbearable!!!) My first issue with the Qatar Airways was a checked parcel not arriving at my destination. When we reached Nairobi, I was told my parcel that I had checked in New York, was still in New York. It was a card board tube of materials required for a work initiative at a Kenyan hospital. Returning to Nairobi airport several days later created a hassle that I won't soon forget! Now to describe the journey back to the United States. The flight from Doha to New York is the flight I want to focus on. The flight was extremely crowded and the conditions were absolutely deplorable! I cannot fathom how a self-proclaimed "world-class airline" could pack a plane that full and compound that with a 14 hour flight! I felt so badly for the airline staff. They were stretched so thin that they couldn't accommodate the passengers. There was garbage all over the plane and the bathrooms were filthy; garbage cans overflowing with waste and dirty diapers. There was an exceptionally high number of infants and children on this flight. I love children. I have 3 children myself. I felt terribly for the children AND adults on this flight because everyone was absolutely miserable. I never thought it could be possible for there to be 14+ hours of crying babies and children. It was absolutely maddening. The airline staff were so busy that they couldn't even assist with the babies and children which I found to be so completely unconventional for any airline, especially one of this alleged caliber. I do feel that there should be a separate section of planes for infants and children so that the crying etc can be confined to one area and passengers aren't exposed to what we were exposed to. The man behind me verbalized what I had been feeling when he stated "If I could, I would jump off of this plane. This is torture". The purpose of my trip was a global health mission to Kenya for a hospital to hospital partnership. Other team members in my group requested an upgrade and offered to pay cash. We were all appalled to be denied. The Qatar Airline staff couldn't process the upgrade and we still can't understand why. Seems a shame for the airline to have lost all that potential profit. For me, this was a return trip (I had been there in March 2015). Last year I flew Swiss Air and Brussels Air where I had much more enjoyable flights without any incidents. I will be notifying all of my friend, relatives, and colleagues of this nightmare experience and will certainly advise them against flying Qatar Airways."
Pros: "Excellent service in flight"
Cons: "If you have issues during the booking or pre-flight stage Qater Airways isn't always customer friendly. It's a bit hit and miss based on the customer service agent who picks up your call."
American Airlines left without my wife and I even though we reached the gate 10 minutes prior to the scheduled departure. Plane was still at the gate and we were not allowed to get onboard. Clear example of they thought we wouldn’t make it and gave out seats to someone else.
Pros: "Delayed flight no reasons seems like American Airlines don’t know what to do in these situations"
Cons: "I believe this airlines should have figured the answer to this question by now."
Pros: "I like that all the chairs have working electric charger. Other airlines probably have this but it is important for me and they have this."
Cons: "No debe cobrar maleta pequeña"
Pros: "Amazingly helpful and friendly crew."
Cons: "Affordable fares equates to small space."
Cons: "Bathroom broken. Broken plane. Stuck on runway with me bathroom and no food or drink for 2 hours before we took off."
Pros: "I was moved up to seat 9E from 16E move leg room makes a difference"
Cons: "I had started a movie on the earlier flight but I could not finish it because it was not offered on this flight"
Pros: "The crew was great. They especially did a remarkable job keeping bathrooms clean."
Cons: "Food is definitely not as good as international airlines."
Pros: "I love the inflight entertainment"
Pros: "The crew was incredibly kind."
Cons: "Hard to say...it seemed good. I would have liked complementary baggage check"
Cons: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."
Pros: "Food was surprisingly tasty for airplane food, vote would be lovely if someone could figure out how to produce a hash brown at the passenger seat without having it be limp"
Cons: "I’m guessing that a great many passengers would happily pay 10% more on their fair to have 10% fewer seats on board so that was actually possible to achieve a state of modest comfort while flying in a 12 hour flight."
Pros: "A couple crew members were great and attentive. A couple seemed like they would’ve rather been anywhere else."
Cons: "This plane is so outdated. For such a long flight, these days entertainment is everything. The movies got interrupted every time an announcement was made (as in the screens went black and never came back on only the sound) this happened to 3 movies! The “wifi” completely useless."
Cons: "Seats were too narrow and distance between sets is too small"
Pros: "Flight was canceled after six hours of waiting"
Cons: "If the airline decides to cut cost by giving 2 lousy biscuits to each passenger, why not cut it all out? That saves the crew the troubles too."
Cons: "Our connecting flight to New Orleans was cancelled and we had to rent a car or wait until the next flight out which was 5pm the next day. We opted to rent a car and Had to cancel our return flight home to be refunded. American Airlines cancelled multiple flights and were in total disarray. Still waiting to see if they will honor the refund"
Pros: "Everything went smoothly. Standard flight and good landing. On time."
Cons: "Need more space in coach."
Pros: "The actual flight itself was fine and the inflight entertainment provided good entertainment."
Cons: "From the begining the trip was plagued by delays. I was supposed to leave Monterey at 0600, we didnt leave until 0630. Then my Phoenix flight was delayed by two hours that caused me to shift flights in Charlotte because i would miss my connection. Lastly, they had to change a break on the plane leaving Charlotte so instead of getting home at 7 like i was supposed to, i got into Norfolk at 1139 pm."
Pros: "The staff at Ontario International was very helpful."
Cons: "No real complaint of the flight or staff. Next time I will upgrade my seating."
Cons: "American wins tge coach torture contest!"
Cons: "American Airlines won't let you buy emergency row exit seats (or bulk head) because the 'code share' prevents them from advance seat sales. I was told I could do it at check in in Los Angeles. But those seats were sold out long before we even got to LA! I contacted American Airlines Customer Relations about 1 month prior to my flight. I completed their online form detailing the problem and asked if there is any way I could buy extra leg room seats. But they never even bothered to respond. I got the automated email acknowledging receipt of my complaint and assuring me I would be contacted soon. NOT!!"
Pros: "The Boeing 787 from LAX to Auckland was noticeably more comfortable than the Airbus 321 I flew to LAX to start the trip. Food was actually good!"
Cons: "For an obviously new aircraft the space between rows was horrendous. I am 5ft4in tall and when I sat down my knees touched the seat in front of me. When the passenger in front of me tilted his seat back I couldn’t even cross my legs! I like Qantas but I have learned to abhor American Airlines (which operated this flight), next time I will probably use Air New Zealand purely because of the seat situation."
Cons: "Food service was not announced. Take off was delayed one hour"
Cons: "We had to wait almost two hrs on the plane before take off."
Pros: "New plane, great crew on board."
Cons: "seats were hard especially for a 13 1/2 hour flight."
Pros: "The Monterrey airport is very comfortable and fast. The trip was pleasant. The staff very attentive."
Cons: "On this trip I wanted to see snow and I did not see it."
Cons: "Late leaving Monterey. Other than that, fine trip"
Pros: "Very upset this was an American Airlines Plane and not Quantas. There was very little room so it was an extremely uncomfortable 13+ hour redeye flight."
Cons: "Bait and switch tactics, size of seats."
Pros: "The food was good, the crew was very professional. The flight was on time. The seats were OK, but not conducive to sleeping."
Cons: "We weren't assigned seats together. It ultimately worked out OK because I was assigned to sit between a mother and her young child. They asked if they could have my middle seat so they could sit together - hurray! After that, the person in the aisle seat next to my husband was willing to swap her aisle seat for my new-found aisle seat. But on long flights, greater efforts should be made to seat couples together."
Pros: "Flight was on time, crew was friendly."
Cons: "There are no blue US custom declaration forms on the flight anymore. Many people cannot access the automatic kiosks, and I wish we could still have access to the forms while on the plane. It is stressful to have to do it after landing, with no real place to write. The flights were both fine, but the layover in DFW was a nightmare. Thankfully we landed 30 min early, but we only made our connection with a few minutes the spare. We ran through the airport, and had to ask many people if we could go ahead of them at the security. We didn't have time to use the bathroom and buy water/food. I understand this is not the airline's fault, but I would recommend extending the minimum connection time at this airport."
Pros: "Smooth operation, on time"
Cons: "Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy."
Cons: "The seats were really bad, it was our first trip on a 787 and I will never do it again. Not as bad as the Airbus from MIA but considering it's 13 hours it was totally rubbish. We normally fly the 777 with Air NZ, after this we will go back to them. The staff, as always were helpfull and pleasant, the plane was quiet but the seats....."
Cons: "Very crowded, rude passengers"
Cons: "It wasn't Cathy Pacific operation."
Cons: "A couple of flight attendants were a bit grumpy/short with passengers. Lack of food definitely not ideal but glad they could get something given circumstances with health department. Still waiting for promised vouchers to arrive."
Pros: "Food! Friendly crew"
Pros: "Pleasant crew and flight was comfortable"
Cons: "Plane was a half hour late and had to run to catch our connecting flight"
Cons: "Lost our bag in LAX"
Pros: "The plane was very nice and very comfy. Not a whole lot of leg room where I sat (economy) but it was a cheap ticket so I can't complain."
Cons: "Overbooked flight made storing carryons annoying and hard."
Pros: "More improved than the last trip I took with AA to Denver. Efficient boarding."
Cons: "Seats far too close together even for cosch"
Pros: "I liked that the pilots didn't have any trouble with flight"
Cons: "I didn't like how there was wifi available, but it wouldn't work"
Pros: "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
Cons: "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."
Cons: "When I spoke with a manager he was callous and told me things happen."
Cons: "I feel as though I should receive some kind of courtesy credit for the poor condition of the plane, friendliness of the staff, efficiency of the staff, and finally for being 3 hours late because failure to adequately fuel the plane. I was skipped for receiving refreshments, the plane had interior panels falling off. The second flight didn't have enough fuel for a 40 minute flight. The pilot told us that we were delayed for rain for 10 minutes but we did not have enough fuel to circle around. As a result we came back to Philadelphia. I missed a graduation party as a result. I had a poor experience. The flight attendants did not greet me on entrance or exit."