Daily cleaning, installation of cabin HEPA filters on flights from Middle East
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Scores according to KAYAK customer reviews
Cons: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Pros: "The crew members were really nice and accommodating."
Cons: "Need more entertainment selections."
Pros: "The crew professional and friendly"
Cons: "The food was rather bland and did not live up to my expectations"
Cons: "Seats after 1st hr, will feel uncomfortable"
Pros: "Yes and yes"
Cons: "Not sure because I have never had a better experience."
Pros: "Crew , announcements were restful , not loud and blasting like some airlines"
Cons: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Pros: "I like everything in Singapore airlines"
Pros: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Cons: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Cons: "My moslem meal selection wasn’t provided onboard"
Pros: "Quick boarding. Great entertainment system Good staff"
Cons: "Not comfortable seats"
Pros: "Great service and very very comfy"
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Pros: "Punctual flight with friendly crew."
Pros: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Cons: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Cons: "The desserts. The bun."
Pros: "Service by the crew was great"
Cons: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Pros: "The crew on this flight we amazing had a great flight Thank You"
Pros: "Not much"
Cons: "Not as good as they were once"
Cons: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Pros: "Classy cabin staff"
Pros: "everything are okey"
Pros: "Great service always"
Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Pros: "Friendly, attentive crew. Clean plane."
Cons: "Cramp set space. Lack of movie choices, not all had closed caption."
Pros: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Cons: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Pros: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Pros: "The food is good. The service is excellent, always smiling and attentive."
Cons: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Pros: "Upgraded to biz class, which was fantastic"
Pros: "Very nice crew."
Cons: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Pros: "Everything is excellent!"
Pros: "Everything else was good"
Cons: "Old aircraft with tired looking seats."
Pros: "Almost everything"
Cons: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Cons: "Extremely cramped flight in regular Economy."
Pros: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Cons: "Flight was over too quickly."
Pros: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Pros: "Crew was outstanding"
Cons: "No sound on my entertainment system"
Pros: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Cons: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Pros: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Cons: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
Pros: "I like your new entertainment devices and big screen"
Cons: "the number of movies is a little bit less. the category of videos is not clear."
Cons: "The entertainment was poor"
Pros: "On time departure and take off. Smooth landing."
Pros: "Friendly and approachable cabin crew."
Cons: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
Pros: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Cons: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
"Inaccurate flight time, need to improve customer service. It’s better for them to spend money on hiring professional staff instead of spending money on expensive ads."
Pros: "The crew was amazing"
Cons: "it would be better if the flight departure on the scheduled time"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Cons: "Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT."
Pros: "much better than average food"
Cons: "shorter length flight but maybe little can be done,"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Cons: "everything. see what i mentioned above. i will not book through your company again"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "Friendly staff. Good food."
Cons: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Cons: "The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence."
Cons: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Pros: "It is an average economy flight. Crew was very attentive and helpful. Service was excellent."
Cons: "Not much to say for an economy flight. Comfort is always compromised regardless of airline. It gets worse as the flight is longer."
Pros: "No flight No refund"
Pros: "Wonderful Experience with Qatar airways, as always."
Cons: "Leg room is tight, as it's with other economy airlines. Aside from that, there is really nothing to complain about."
Pros: "Very friendly online travel booking portal. I like it"
Pros: "Much better knee space. Excellent flight, good service..."
Cons: "Transit time was too close with my connection"
Pros: "Every things"
Pros: "Always exciting heading into Hamad intl Apt."
Cons: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"
Pros: "One of the best flights in the past 5 years! 5 gold star service!"
Cons: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Pros: "food was good"
Cons: "all my flights were delayed"
Pros: "Nothing, no one was helpful at all."
Cons: "I arrived to the airport 2 hours prior to my departure to find out that my booking was cancelled. I never received a notification or nothing. I purchased a multi-trip and failed to used the ticket I purchased because I had to leave Qatar early since the person I was staying with was disorganized and flew out the country. I then purchased a different ticket with another airline because it was cheaper. Since I did that, they cancelled my whole trip. HOW? And I payed for a service I clearly didn't receive. As a result, stranded, I had to pay an additional $1,125 for a one way ticket home - more than my original round trip multi flight purchase."
Pros: "It was a short flight, so no problems"
Pros: "I have never had such an easy long distance flight. Hope to fly with Qatar again!"
Pros: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
Cons: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"
Pros: "Wonderful services"
Cons: "Nothing bad to say"
Pros: "Quick, easy boarding and nice crew with professionalism."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food all around."
Pros: "Quick boarding, semi- spacious seats, decent snack food"
Cons: "Not much to dislike, but I still will NEVER fly Qatar again."
Pros: "Everything was good ... we were on time .. no delay so .. perfect !"
Pros: "New airplane. Friendly air hostesses and top notch service.. British Airways can say goodbye to my money"
Pros: "a wonderful experience to travel with Qatar airways, recommended for others as well."
Pros: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Cons: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Pros: "The food was perfect"
Cons: "Chicken sandwich was not good"
Pros: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Pros: "The crew was amazing. Food was top notch, and, in business class, served to order anytime. The seats were comfortable and the supplied noise cancelling headphones were great. Pillow, blanket and pajamas supplied were all nice quality. Restrooms kept spotless through a very long flight. Best business class I have experienced on any airline."
Cons: "The one glitch was the entertainment system, which froze several times and needed to be re-booted."
Pros: "Food, service, staff at the counter"
Cons: "Cant think of any"
Cons: "Seats very cramped, food was horrible glad I brought my own, passenger lights didn't work on whole row on a 13 hr flight. The tv on both flight cut out during middle of movie"
Pros: "Staff was very courteous overall service excellent"
Cons: "Seating... our seating was changed so we did not sit how we would like"
Pros: "The crew were excellent"
Cons: "The plane was too small and lots of turbulence"
Pros: "I miss the flight beacous of the gate agent the don't now what the doing I was coming from Washington to Dubai I just need to transfer my bags to this flight and the say ohh we canot do that it was unprofessional people I'm sorry so I book another flight from Dubai to Baghdad"
Pros: "The food was great and so was the staff. The plane was clean and spacious."
Pros: "Crew polite and efficient."
Cons: "Boarding process non-existent. Huge queue of 80+ people. Seats average comfort. Food bland. No entertainment other than on the overhead displays. Will avoid flying with this type of plane / flight."
Pros: "The business class was okay and food was good."
Cons: "The entertainment choice not as vast as Emirates that I always experienced"
Pros: "The crew and food were excellent! Great pilot also."
Cons: "Seats were too small and not very cushion for your bottom. Also 3 out of my 4 flights with Qatar were delayed 20-45 minutes after everyone was boarded. Person in front of me 2 of 4 flights had their seat reclined which gave me no room what so ever. It made eating and watching tv uncomfortable."
Pros: "about average"
Pros: "Comfortable abd lovely"
Cons: "Internet was not available in the next flight"
Pros: "Entertainment in plan .. airport facilities"
Cons: "Staff in chick in only no staff .. staff in plan ignoring most of passengers except the rude passenger to stop fighting"
Cons: "Better inflight entertainment"
Pros: "Service on plane good friendly staff and helpfull"
Pros: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
Cons: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
Pros: "Service on the plan was excellent. Food was delicious"
Pros: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Cons: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Pros: "Smooth boarding and take off on time"
Cons: "Food could be better"
Pros: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Cons: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Pros: "The crews"
Cons: "The wifi is bad the food is bad im in business class"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Pros: "Footrest would be good for a long haul flight."
Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."
Pros: "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
Cons: "The crew were really young and not very talkative."
Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."
Pros: "Good facilities, food and entertaniment. Seat comfort not so good."
Pros: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
Cons: "Firstly the check in for boarding pass took forever since there was only one counter that charged for extra luggage. I had to line up 3 times to get a boarding pass and almost missed my flight even though I came 2 hrs earlier. Secondly emirates does not give you Hotel even if your layover is for 14 hrs. Since my airline for final destination is another airline they said I don't qualify for it. It's a nightmare. I have travelled all other airline but by far emirates is the worst airline I travel. Terrible experience and I will never fly Emirates."
Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Cons: "debarking process was one of the longest in my life"
Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"
Pros: "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
Pros: "Good, friendly service. Also was given a meal for a 1.5 hr flight!"
Pros: "Crew was pleasant and friendly."
Cons: "The plane seemed old compared with my flight to Dubai the morning of May 4, 2017."
Pros: "The entertainment system"
Cons: "Everything else"
Pros: "Our flight got delayed by 14 hrs, pf course we missed the connecting flight. We have spent mor than 24 hours in airport without any details about our connection and multiple hours in the line trying to get an answer. Ridiculous service if something goes wrong. No back up plan"
Pros: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Cons: "Boarding was a bit disorganized."
Pros: "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."
Pros: "So so"
Cons: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."
Pros: "food courtesy boarding"
Pros: "Emirates has the best crew. Very professional, providing excellent service."
Cons: "I liked everything. This is a great airline!"
Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."
Pros: "The attendants are friendly, helpful and responded to my needs graciously. I also love the uniforms, especially the hats. The food was decent and was offered at appropriate intervals. I like the plane too."
Cons: "I had reserved an aisle seat by phone but at the airport I was assigned a window seat. No problem---the attendants were helpful and a nice man changed seats with me. I had difficulty with the headset, couldn't get it comfortable and had difficulty adjusting the volume. No big problem considering how good the service was in general. I didn't like a 6 hour wait at Kennedy on my flight to Milan which was dreadfully late."
Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"
Pros: "love everything about Emirates!"
Pros: "nice plane , good crew, on time,"
Cons: "I booked 2 tickets way over 6 months in advance for our honey moon and they did not sit us together on our 8 hr flight to milan. I always hear how people get complimentary upgrades in such a situation. Apparently not for us."
Pros: "Staff were great. Food was good."
Cons: "I had thought all crew was on training. Service was poor"
Pros: "Like everything"
Pros: "A380 was comfortable with good entertainment"
Cons: "Attitude of Emirates ground staff and crew. Compare to Emirates Singapore Airpines staff are more polite and helpful."
Pros: "Good seat size and space, very comfortable. Excellent entertainment."
Cons: "One food selection was good, another just plain bad."
Pros: "The A380 is a beautiful aircraft. Smooth and quiet. Great movie choices. Crew friendly and mostly efficient. Great value for money!"
Cons: "Confusion with wrong menus being handed out - on 2 flights!"
Pros: "H good"
Cons: "They fed us expired food. Expired ice cream and expired yogurt. They could not put my wife and me together and I believe that it violates a new law passed by Senator Chuck Shummer. It made it difficult for me to get her medicine to her. On a short flight it wouldn’t matter as much. But we had to endure it for 15 hours. They only fed us two meals instead of 3. Other airlines put a sticker in front of you if you slept through the meal time."
Pros: "Crew amazing."
Cons: "Food variety should be increased."
Cons: "Sitting place too small"
Pros: "Nice flight attendants."
Cons: "The flight was scheduled to leave at 9:50pm and it didn't take off until midnight. The many delays appeared poorly handled and communicated, and I spent an hour on the runway before takeoff."
Cons: "They need to smile and respect the passengers"
Pros: "They serve Baileys. I had a treble and then slept for 8 hours."
Cons: "I was served by the sassiest member of cabin crew. I think he thinks he’s doing us a favour by giving us such luxuries as water and food"
Cons: "The cabin was too hot the whole time. Especially for an international flight. The plane left late, which caused me to miss my connecting flight. I ended up on another Cathay flight and that was late as well."
Pros: "Everything was quite nice."
Cons: "Happy with everything. Staff were very friendly and helpful."
Pros: "Seat is small"
Cons: "Crew was so busy and no smile"
Pros: "Yup all gud"
Cons: "All gud"
Pros: "The crew was professional and friendly."
Cons: "No bottled water on the plane. Tap water was lukewarm. A blue light came on constantly in the darkened cabin. Would never fly the airline to Hong Kong again."
Pros: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Cons: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
Pros: "only the deffective TV particularly seat 30f"
Cons: "deffetive TV..i just sleep thru out my flght"
Pros: "I was fortunate to be upgraded as a frequent flyer on this airline"
Cons: "Poor cabin crew service in this instance."
Pros: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
Pros: "Disciplined, timeliness."
Pros: "A perfect landing/touchdown into Auckland. Great pilot"
Cons: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
Pros: "The overall boarding arrangement is smooth. Crews are friendly."
Cons: "The further delay made us arriving Hong Kong at midnight. We reach home at 1.30am."
Pros: "I am a wheelchair user and Cathay Pacific took excellent care of me"
Cons: "Our flight from HK to LAX we were told that the pilot refused to wait for us even if we arrived in HK from cebu at 11:35 of July 29 and our flight to lax was at 12:05 .Cathay couldn’t do anything about it. We were billeted in a hotel far from the airport with free breakfast but no lunch was provided and the earliest flight they could give us was scheduled at 16:35 of Juy 30. Upon returning to the airport I asked a cathay staff regarding provisions for lunch but I was told there’s none.Overall our trip both to and from LAX were very uncomfortable and inconvenient. I hope Cathay will do something better in situations like we encountered. As of this writing I and my husband are still at HK airport waiting for our flight to LAX."
Cons: "The stopover in Hong Kong was longer than I would have liked."
Cons: "Didn’t like the seating arrangement. The check in counter was unwilling to accommodate us, even when we tried to check in four and half hours prior departure. We were unable to seat together for the long flight. On the plane, I noticed 2 family members travel together got aisle seat. I was really disappointed that Cathy Pacific allowed passengers pre-select seat in this method and has no authority or unwilling to accommodate others that flight together. Will not flight Cathy Pacific again."
Cons: "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
Pros: "Comfortable. Good service. No wait for restroom"
Pros: "Little more leg room!"
Pros: "All went to schedule and flight attendants very good"
Pros: "Cathay is a good Asian airline, and if you compare it to any American-based airlines, Cathay is exceptional. Staff are generally very friendly and helpful. Seats and food on economy are pretty good, as far as economy goes. Entertainment system is updated and offers a good variety of options."
Cons: "They are a bit strict on carry on luggage weight but not that big of a deal."
Cons: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
Cons: "I was pushed to a later flight with another company because the plane was overbooked."
Pros: "The overall value is good."
Cons: "old plane"
Pros: "Superb crew and excellent service."
Pros: "The crew is excellent. Travelling with baby and they take care of us attentively"
Cons: "Delayed 30min in the end."
Pros: "Great staff and good service Took care of us like a family thanks"
Cons: "Food can be better as we Indians don't eat brief and pork"
Pros: "The head staff making sure that me and my 4 year old are well taking care off. Super nice staff"
Cons: "The security staff and their approach and way of communicating"
Pros: "The tv had decent selection. Crew were nice. Priced good"
Cons: "Boarding is chaotic, after standing in line then they call for other rows and my place in line didn't matter it was a free for all rushing to get in line. No water.....they took my water and have high blood pressure so need water and they don't give enough. Food is mediocre"
Cons: "Flight was scheduled to leave 8:30 AM and we ended leaving 12:45 PM!!!"
Pros: "- Crew friendly and helpful"
Cons: "- very uncomfortable flight - seated with someone who whined and complained the whole way - could not sleep as the person behind me snored loudly the whole night - Was sitting in the isle seat and kept getting hit in the arm every time the trolley went by"
Cons: "It was operated by an alliance air company but I bought thru American Airlines, I even didn't know that was a coshare because I started the first leg with American, once it got cancelled they said that they couldn't do anything, and the other company said that the ticked was issued by American, nightmare. BTW I'm a Platinium member of American Airlines, what thy should at least give a little attention since I fly every month."
Pros: "The crew members treated me well."
Cons: "The entertainment system in my seat didn't work. The screen froze. I requested the hostess to reset. The entertainment screen didn't recover even after reset and was still frozen until the end of the trip. For 12 hours, I sat in my seat without an entertainment system which was very boring."
Cons: "late boarding."
Cons: "Limited help in assisting passengers who missed the connection"
Cons: "The first flight to Hongkong was delayed for 1 hour, so the connecting flight to London was change to a flight 10 hours later. Then that 2nd rescheduled connecting flight moved 10 hours later was AGAIN delayed!!! Wasted 1 day that would have been spent nicely in London. What a way to ruin our London vacation by Cathay Pacific."
Pros: "Luggage allowance, in-flight meals, good flight, arrived early"
Cons: "Cabin a bit "dull""
Pros: "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
Cons: "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."
Pros: "The food and snacks"
Cons: "More space on seats"
Cons: "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."
Cons: "Child in seat behind hitting screen in back of headrest (play a game on it) while I was trying to sleep in the middle of the night"
Pros: "The crew did their best. The company, the policies, the times ... a different story."
Cons: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
Cons: "I missed it"
Cons: "Need spacious aircrafts for such a long flight.."
Cons: "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."
Pros: "Nothing was good"
Cons: "Everything can be improved"
Pros: "I was feeling very bad during flight. Crew made everything possible to make this flight comfortable for me. They took good care of me and were stopping by me, to check how am I feeling during whole flight."
Cons: "This is not about airlines, but about passengers. All airlines should prohibit passengers to use fragrance. This lady who flew next to me, had strong perfume and it felt like she used half of the bottle, cause it was impossible to breath."
Pros: "I like the price, quality, aircraft, staff, food.. everything!"
Cons: "Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information. Arrived in Istanbul with a very tight connection. Airplane was not given a gate so we needed to take a bus to terminal. The bus dropped us just about as far from our connecting gate as possible. Since it took four buses to transport passengers, one could have been designated for US bound transfer passengers (who were all leaving from same group of gates) and taken us directly there."
Cons: "The head phones are terrible."
Pros: "Everything was so great cabin crew was so nice and so friendly"
Cons: "Crowd highly liked company deserves crowd"
Pros: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Cons: "No negative points to make."
Pros: "Plane clean, newish. Went up, took us there, landed."
Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
Pros: "Service from the crew at boarding and during the flight"
Cons: "The touch screen are old and not responding to the touch . Make it a little bit hard to watch, also quality is low."
Pros: "Liked the food"
Cons: "the yelled at my mom woke me up from sleep abruptly took every opportunity to confront me Flight attendants were aggressive"
Cons: "A bit disorganized in the beginning, but much better later on"
Pros: "Everything was great, thank you for your service."
Cons: "Too hot inside the plane. The back of my t-shirt was wet from sweat."
Pros: "The seats have ex space"
Cons: "Counter check in had me take some close off my bags for over weight even I’m allowed to carry two Luggage and. I had one only"
Pros: "First Airline to harass me about the weight on my bag -- small carry on -- had to check kill me on time. The seats have no legroom -- my back is killing me. The internet could not take my money -- so I could not get'out crucial emails -- it seems like the service was more interested in collecting my email addresses and password -- instead to simply directing me to the payment method -- waste of time."
Cons: "Just about everything"
Pros: "I'm happy and will continue to fly Turkish."
Pros: "Timely departure and arrival. Excellent landing. Helpful crew."
Cons: "I like everything"
Cons: "seats a bit tight"
Pros: "On time. Professional crew. Nice touch with the bags that had slippers, toothpaste etc. Great entertainment."
Cons: "Because of an accident, I could not walk and needed a wheelchair. Rome and O'Hare were great. Istanbul was a circus. Waited for over two hours for a wheelchair and almost missed my flight."
Pros: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Cons: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."
Cons: "Good service"
Pros: "the plane was nice"
Cons: "the timing was so bad"
Pros: "Our flight attendant were very nice, efficient, and on top of everything."
Cons: "it was such a good experience. I liked everything"
Pros: "I was pleasantly surprised by quality of what i would call "domestic" flight..."
Cons: "I think Turkish airline need to bring a bit more organization in boarding (it felt like original Southwest boarding process -- first come/first served or get in queue and hurry up wait (depending on one's point of view)..."
Pros: "Good service and perfect entertainment"
Cons: "I was first seated next to the two largest people on the plane, a couple. There was hardly room for me in the seat. I had the aisle seat. I asked the flight attendant if I could be reseated and she said the plane was full and there were no open seats. She eventually found me a middle seat in the back of the plane, which was so cramped I could harpy move. For a 10 hours flight, not good. I have gold status on Star Alliance, which got me an upgrade from Bishkek to Istanbul, but didn't help on this flight."
Cons: "Very bad customer service It will be my very last flight with them"
Pros: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Cons: "The boarding process was a bit unorganized and took a long time as a result."
Pros: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Cons: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all."
Pros: "Entertainment options were excellent for adults and ado. The crew were very accommodating"
Cons: "Screaming children and passengers that don't follow simple instructions or cue with respect"
Pros: "Plane was new and clean. Food was fresh and tasted good. Entertainment included a wide variety of new movies and TV shows."
Cons: "Service was mediocre and poor at times. The staff did not communicate with the passengers. There was an hour delay in take off as we sat on the plane and no explanation. There was also some delay in landing which seems due to poor weather but not communication. They seem nice but could use better training."
Pros: "I liked the movie choices"
Cons: "The second pasta dish with red sauce gave me food poisoning. I threw up on the plane, at the airport, 9' the way home, and when I was at home. I had to miss work the next day due to your food. Also, there was not enough trash collection service"
Pros: "Same as above"
Cons: "Same as above"
Pros: "I liked Sofia airport personnel friendliness"
Cons: "No entertainment system, flight attendants are not very friendly."
Pros: "On time"
Cons: "Had to wait 1 week for the money to be unblocked which affected my vacation"
Pros: "Everything went very smoothly. Nothing to complain about."
Cons: "I was not unhappy with any aspect of the flight."
Pros: "On time"
Cons: "Food chairs"
Pros: "Excellent service and food."
Cons: "Checked bag got ruined, servie was terrible"
Pros: "no individual tv screens. only 1 container of orange juice. BUT the stewards was really lovely when I told her I was allergic and made me a plate of fruit."
Cons: "Headphones or headphone plugs do not make good connection. Screen touch is hard to manage."
Pros: "You really get great treatment in economy. Food is good, no nickel-and-diming for drinks, inflight entertainment package is very very good - just a great experience."
Airlines flying from Middle East have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Middle East
Masks required on board, masks provided on flights from Middle East
Social distancing seating
Middle seats unavailable to book on flights from Middle East
Testing for antibodies, testing for symptoms for flights from Middle East
Waiving of change fees. Search flexible flights from Middle East