Pros: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Cons: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Pros: "New aircraft"
Cons: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Pros: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Pros: "Amazing staff and service!"
Cons: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Pros: "Crew, food, time all great."
Cons: "WiFi did not work. Flight data unavailable."
Pros: "Helpful with our 2 year old"
Cons: "Baby change area is very small"
Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"
Pros: "SQ always the best service"
Pros: "Crew was attentive."
Cons: "The entertainment was rather limited."
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Cons: "Flight way too cold"
Cons: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Pros: "Everything, perfect flight"
Pros: "The cabin crew and the pilots. The flight went smoothly."
Cons: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Cons: "I liked everything"
Pros: "smooth boarding process excellent enterntainment offered food is also quite good"
Cons: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
Pros: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Cons: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Cons: "The toilets were a little unsanitary."
Pros: "Great service and very very comfy"
Pros: "I reallyiked th service from the crew"
Cons: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Cons: "Way too cold"
Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Pros: "Flight crew, food, boarding and entertainment great."
Cons: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Cons: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Pros: "Service by the crew was great"
Cons: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Pros: "The staff were so friendly and helpful."
Pros: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Pros: "The crew on this flight we amazing had a great flight Thank You"
Cons: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Cons: "too long a flight 17 hours from SFO to Singapore"
Pros: "The service and the flight to and from Narita Airport."
Pros: "Red wine was good"
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Pros: "Staff were awesome. given that my wife and son both had food poisoning."
Cons: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"
Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Pros: "The crew was very kind and helpful."
Cons: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Pros: "Vegeterian breakfast was good thou ."
Cons: "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
Pros: "The entertainment 100s of movies & Shows The very good portions just right"
Cons: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
Pros: "Excellent crew service and entertainment."
Cons: "Same food options as previous flight Not as many movie options as the longer flight"
Cons: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Pros: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Cons: "More comfortable seats"
Cons: "Too crammed. Passengers don’t raise seats during meals."
Pros: "Friendly crew"
Cons: "Free WiFi"
Pros: "Emirates is a top airline for comfort and extras. Even on short flights customers are treated well."
Cons: "No suggestions"
Cons: "Delayed flight and the procedures too very long."
Pros: "Overall good experience."
Cons: "If could have got seats of our choice."
Pros: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
Cons: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
Pros: "They were very supportive.. Thanks."
Pros: "I had a great time. The best part was that my luggage reached on time!! Thank you!"
Pros: "Very poor service, the crew members were not friendly. Low quality food."
Cons: "Emirates have a big name in the industry but their presentation was really disappointing."
Pros: "entertainment options"
Cons: "They ran out of chicken for the back part of the plane so we all had salmon"
Pros: "Best of the nest"
Pros: "I’m glad the connection time was short and reached the destination in good time."
Pros: "Everything Was Just Perfect"
Pros: "Professional flight attendants."
Cons: "Inconsistency in packing policies. My sister And I each had a curtain to bring back. I was told that it had to be boxed and wrapped and she wasn’t. Also there were issues with baggage claim at IAD. I took about 45 minutes for the bags to come out."
Pros: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Cons: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Pros: "The crews"
Cons: "The wifi is bad the food is bad im in business class"
Pros: "The crew was very accommodating , especially important because I was traveling with children"
Cons: "food and long layover"
Pros: "Footrest would be good for a long haul flight."
Pros: "Lovely flight crew and great film selection"
Cons: "Would have liked more healthy food options d"
Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Pros: "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
Cons: "The crew were really young and not very talkative."
Pros: "Good facilities, food and entertaniment. Seat comfort not so good."
Cons: "No room to stretch feet out, couldn't straighten legs out. I walked as much as I could, but my ankles and legs were swollen for three days after flight."
Cons: "Too cramped in economy. Food good, staff helpful."
Pros: "Service from staff"
Cons: "Disembarking for passengers needing wheelchair was prolonged and cumbersome; As a result,my one suitcase was lost by another passenger picking up my bag and I ended up spending 3 extra hours at the airport completing formalities!"
Pros: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Cons: "Seats are cramped and uncomfortable"
Cons: "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."
Pros: "Food choices included vegetarian options"
Cons: "Boarding lines confusing"
Pros: "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
Pros: "A lot of newly released movies to choose from. Time goes a lot faster if you can watch three two hour movies back to back. Crew was friendly and helpful."
Cons: "Online check in could have an easier option to request a special meal. I have a mild wheat allergy. I tried to call the Dubai office after 9AM before my return trip but, nobody answered. I just skipped the pizza and I was fine."
Pros: "their hospitality"
Cons: "The food"
Cons: "Seat assignment and boarding process"
Pros: "The entertainment system"
Cons: "Everything else"
Cons: "The price of the tickets that I booked was not valid. They first declined my card and then they told me that the price has changed."
Pros: "Excellent friendly crew, comfortable seats. Drinks menu could have a little better variety (no Jack Daniels was a little surprising)"
Pros: "Everything is very well organised"
Cons: "All was good"
Pros: "food and drink selection and quality very good. The service and attention paid to children is outstanding. Very much appreciated."
Cons: "I did not use much of the entertainment other than radio/music so can not really rate."
Pros: "Clean cabin."
Cons: "Seats are uncomfortable and narrow"
Cons: "The booking site limited my name to 24 characters and charged me $200 to fix it on the ticket."
Pros: "Aircraft cleanliness staff everything."
Pros: "Efficiency and friendly crew"
Cons: "Food and the seats were not cleaned properly as well as well as the safety instruction booklets were dirty."
Pros: "Crew and service were great. Food was very good."
Cons: "Seats in economy are tight. Headphone jack is two pronged and no adapter so you are forced to use their cheesy headphones. Bring your own adapter."
Pros: "Low fat meal was great! (the salmon one)"
Cons: "They broke my checked in luggage!!!"
Pros: "Crew are awesome, helpful"
Cons: "Emirates pizza is not good."
Pros: "Overall service and food was nice."
Cons: "My daughter was sick and they gave us a hard time for a wheel chair and asked unnecessary questions at the counte despite explaining that both me and my husband are physicians and know that it was safe for her to travel."
Pros: "Business class seats were comfy."
Cons: "Movie choices were lacking."
Cons: "Food is horrible, entertainment need improvement"
Cons: "I have read many negative things about China eastern and experienced changes and delays with flights from them.. However my flight experiences with them this time was positive. Food is not gourmet, but I am traveling economy."
Pros: "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
Cons: "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
Pros: "nothing. flight was delayed. i have connecting flight but then the plane left i had to stay in a hotel."
Cons: "it could be better if my connecting flight waited for me"
Pros: "crews are good"
Cons: "Flying as a Canadian via China right now NOT RECOMMENDED! If you fly into China on China Eastern and continue with that airline for your transfer to another country, they seize your passports and keep you segregated from everyone else. Law, supposedly. Took us hours to get to our connecting flight."
Pros: "Newer plane w seatback screen for entertainment. Baggage in Honolulu was delivered quickly. Crew was friendly n attentive."
Pros: "Loads of space. Super crew,"
Cons: "Nothing. It was perfect."
Pros: "Comfortable seats and wide array of movies plus free WiFi. Very good service as well."
Cons: "Poor communication on boarding process and on the flight delay. And bad WiFi near the boarding gate."
Pros: "I like the tiket price, i am planing I will take a vacation next year and buy tiket from kayak."
Cons: "Transit hours to long."
Pros: "Nothing special"
Cons: "Food was not so good. Chinese lady was sitting in the isle and no one in the middle, me at the window. She was so rude and didn’t care that I was sleeping. She was trying to lay down on both seats and kept waking me up with her best naked feet! 5 times I asked her to sit normally, nothing worked, she djs t understand, I guess this is normal in China. Rude and nasty! She was picking her nose then taking my bred from flight attendant to pass to me to be nice but why with your hands that just been up your nose!!!! And when she kept waking me up using both sets no one seemed to care!"
Pros: "Check-in and boarding were hassle-free and efficient. The staff was friendly and accommodating. Food was passable, and attendants were quick to refill water and other drinks."
Pros: "Good selection of movies"
Cons: "The food were not fresh and ill prepared"
Pros: "Overall ok plane, comfort, service."
Cons: "Food and plane comfort was below average for a four hour flight."
Cons: "Flight was delayed. Advertising a price on kayak but not able to book at that price many days in a row. False promises and price just to bait you into the system of United airlines but always giving system error after you waste your time inputting all your information and payment information bait and switch I will never fly China eastern or united again due to their deceptive actions"
Cons: "They did not load the luggage onto the plane, so it was not there when we arrived. There was no sort of remedial delivery service either, so I had to go to the airport the next morning at 5:30am to retrieve it. We were also crammed on a bus prior to boarding and sat on the tarmac for a long time before we were allowed off of the bus and onto the plane."
Pros: "the pleasantries"
Cons: "the unpleasantries"
Pros: "I had no issues. It arrived early."
Cons: "The staff was not helpful and unfriendly. Food was horrible and no options. We payed for extra leg space and it turned out it was not the case and we had no option in flight to buy space , furthermore would had cost 2 time more then any other airline. Entertainment was mediocre. Very high fees to change a flight. We will not fly with this company again, and do not recommend unless stress is what you looking for."
Pros: "Really all was very good, especially their only making necessary announcements but no droning on and on about this and that that often happens on American Carrier"
Cons: "Nothing to complain about."
Pros: "Complimentary in flight wifi"
Cons: "Couldn’t use iPhones... even on airplane mode"
Pros: "Boarding was great, flights on time. Movie selection okay. Crew okay but not the friendliest."
Cons: "CANNOT USE MOBILE PHONE EVEN IN AIRPLANE MODE TO LISTEN TO MUSIC OR WATCH OFFLINE CONTENT. Silliest, most outdated rules I ever encountered on a flight. Not keeping up with the times, overly bureaucratic."
Pros: "After fighting over and over during rebooking process, we got a direct flight from Shenzhen to Lijiang with a different airline"
Cons: "We booked the flight from Shenzhen to Lijiang with stopover in Kunming. They cancelled the flight from Kunming to Lijiang and suggested us to stop in Kunming, refund us the rest, suggested us to either stay in Kunming or take a train or do whatever to get to our destination. That’s ridiculous, we can’t just change our travel plan or take a 10 hours train."
Pros: "Short flight."
Cons: "No choice of meals, no alternative for vegetarians or Halal eaters. No entertainment, though this is a minor factor on a short flight. Cushioning in seats is almost worn to the frame."
Pros: "Had 4 empty seats Flight crew very attentive and professional Good service"
Pros: "Decent in-flight entertainment and comfortable enough. Crew was okay."
Cons: "Booked a speciality meal but they weren’t able to provide for all meal services. Why bother offering then?! Link to view connections, etc, didn’t work...would’ve been useful to review that info before landing. Online check-in didn’t work even though email notification was sent the day prior to the flight."
Pros: "Crew seemed friendly."
Cons: "Boarding was delayed 30 min. The attendant who spoke to me, spoke in clear English. The one giving the announcement, her pronunciation was not completely clear. For a routine speech like that, it should be well-rehearsed and clear."
Pros: "I loved the food since we boarded flight from New Delhi to Shanghai ."
Cons: "Good from Shanghai to Lax was pathetic as we ordere special meal I.e HINDU MEAL & besides mentioning the same we got pork rice N shrimps in it....Plus the snacks that u give especially cold sandwiches weren't veg Secondly,i travelled before ln March & then now in September so both the times my American tourister was damaged:. Seriously I don't know how u people handle things.. T therefore u need to make certain changes in ur airlines ."
Pros: "Despite it being a large flight, we were boarded as swiftly as possible. Additional organization could have made boarding more effective. Great movie and game selection for in flight entertainment."
Cons: "Terrible customer service. The airline cancelled our flight and rebooked us for another flight that would miss our connecting flight. When contacted, we were told they would not assist us and we would be charged to adjust further. After endless back and forth on the phone we were rebooked for free BUT an additional 6 hours were added onto our trip. While aboard the flight our crew was very dismissive. When asked about food being served we were given multiple different answers. At first we believe this was due to a language barrier. Yet we found a stewardess who was fluent in English. When we (along with a couple behind us) asked her what is on this sandwich (we do not eat pork and the wife of the couple behind us has a seafood allergy) we were told, “don’t know what’s on the sandwich. Maybe chicken. Maybe fish. Have your husband try it and tell you”."
Pros: "The entertainment selection was good."
Cons: "I asked if I could have a aisle or window seat and was told there was nothing available at the counter, however there were plenty of seats available on the plane."
Pros: "Decent flight, comfortable planes"
Cons: "connecting in Shanghai is a nightmare. delays delays delays ALWAYS"
Cons: "This flight was over 4 hours late and we took the train."
Pros: "Crew was nice"
Cons: "4 hour delay, very little information, changed gate, so everyone had to rush to new gate. After midnight arrival, so no more public transit."
Cons: "You are not allowed to use your phone even in flight mode. Food is disgusting"
Pros: "Pricing, let room and the seats recline pretty far back."
Cons: "Food was disgusting. There were a few edible parts."
Pros: "Pleasant trip for the most part, friendly crew, easy boarding"
Cons: "Can't use phone, headphones provided don't fit entertainment systems on seat backs, so no way to watch"
Pros: "Plane was reasonable and comfortable, modern, good entertainment"
Cons: "Delay in getting into Shanghai caused 24 hour delay there. China Eastern put me up in a hotel, but 24 hours wasted. Minimum 2 hours in Shanghai if you want to make it - terribly busy airport, and most planes boarded and deplaned by bus"
Pros: "For the price of the flight I believe this was an excellent airline to choose. I your on a budget this is great. Cant really complain~ 14-15 hr flight and food was good (you get 2 meals) and the crew was pretty nice. All of the seats have entertainment with many new movie releases to choose from as well as a variety of music and video games."
Pros: "crew members are nice, cheap price"
Cons: "super long lay over in shanghai. there is basically nothing to do inside the shanghai airport. it was so boring, the food is not so good"
Pros: "The flight crew on this flight was extemely professional."
Cons: "Waiting over an hour to get a boarding pass. Pudong staff behaves like prison guards. Its so horrible that its comical."
Cons: "Airplane flew in the sky for 2 extra hours before landing in qingdao. Delayed at qingdao airport with no explanation for 6-7 hours. Very poor service and attitude from the attendants. No one was present and when the manager came he gave no information and lied about why the flight was delayed. He said there were weather conditions but it neither rained nor snowed in qingdao or Seoul. The worst experience ever."
Pros: "The food was good, flight crew was efficient, flight was smooth. Loved the free ice cream."
Cons: "Very long delay, missed next transfer flight. There was too much confusion about where to wait to catch the flight."
Cons: "Flight was delayed two hours"
Pros: "Attentive stagf, but less attentive than previous flight."
Cons: "1. Couldnt use mobile phone for reading only (mobile phones had to be completely switched off). I wont be flying China Eastern because of this rule. 2. Business class seats where not good (poor adjustment, too far from TV, no window accesible without getting out of seat) 3. Boarding and unboarding on tarmac was inconvenient. 4. Movie selection not up to date"
Cons: "The customer service relations at the front desk to check in word is awful and unfriendly the flight was uncomfortable the entertainment controller does not work 90% of the time it was just a bad experience flying with you in general"
Pros: "The landings were pretty smooth. The pilot seemed to be the only one paying attention."
Cons: "Gate change in Siem Reap that was not well announced. It was a change after only 20 mins from when we got our tickets. For a redeye the crew was loud as heck. They need to be aware that folks are tired and want to sleep. And not listen to loud flight attendants in Chinese. Only after I asked them to hold it down did they turn down their volume. Rude. Connecting thru Shianghai was horrible. You are treated like a criminal and ciphoned to this make shift waiting area only to not be told what is going on by the China Eastern reps. 50 shy Japanese were waiting for their boarding passes for the next flight for 30 plus minutes and not told anything. There were enough seats for 10 people with about 50 people sitting on the floor. Garbage. After I asked what was going on did the desk attendants woke up. Then it took 4 of them to get the printer working. Horrible and poor professionalism on their part. I would not recommend this as a non Chinese trying to transit thru."
Pros: "I liked that the flight was short, once it finally took off."
Cons: "The plane was extremely late, and we had to sit on the plane for hours on the ground before take off. This caused me to miss a subsequent flight."