Pros: "Great crew & nice meals."
Cons: "The touchscreen menu icons does not seem to be working as you have to keep tapping the function tabs so many times. This is wasting a lot of time."
Pros: "Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast."
Pros: "Crew was great, I lucked out and got a whole row to myself and the entertainment was awesome."
Cons: "The food was just ok."
Pros: "Super smooth flight, flight attendants were incredibly friendly and hospitable"
Cons: "Having back up/extra meals for people with dietary requirements as they may not have been able to request them."
Cons: "Lost 2 of 3 bags. Still don’t have them. Some staff very helpful and empathetic. Some staff very rude and abrasive. Didn’t want to take ownership and work to correct the problem. Had a “not my problem” attitude"
Cons: "Seating space was horrible! The seat in front of me, when reclined, was IN MY LAP! Headphones were bad. This LONG flight left A LOT to be desired!"
Cons: "Boarding is very haphazard, not according to seat numbers, no pre boarding for small babies. Flight attendant spilled juice on me, very unprofessional."
Pros: "Flight attendants where quality in their delivery of service Food was good (Chicken salad)"
Cons: "Staff that maned the gate clearly a novice or untrained. His coworker seemingly not bothered if the job was done correctly or not. Resulting in multiple bags being lost. And not just mine, at least 4 people had baggage lost due to lack of care and attention Absolutely dier."
Pros: "Nice crew"
Cons: "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."
Pros: "Watched movies to pass the time. Trip uneventful but 2 hours late"
Cons: "The announcements by cabin crew on board were hard to understand as English not first language"
Pros: "Excellent service. Comfortable seats."
Cons: "Nothing comes to mind"
Pros: "I had a nice seat."
Cons: "Staff were unattentive, nasty"
Cons: "I paid to select aisle seating but upon board found out my seating was the middle seat."
Pros: "Entertainment - lots of movies"
Pros: "Boarding from an obscure gate, then being bused quite a long way to the plane was slow and tedious. There were many queues and delays along the way and the plane was late leaving. Food was not great but we we were not offered anything to drink not even water with the meal until we had finished eating. I know crew works hard but that seemed a time management problem. There is no service involved plonking down a tray. Water could be included."
Cons: "All of the above."
Cons: "Qantas food gets worse each flight."
Cons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
Cons: "Flight attendants and staff were extremely rude and condescending"
Pros: "Very good service"
Cons: "Food was very average for business class"
Pros: "Friendly flight attendants"
Cons: "Leg room is tight in economy"
Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"
Pros: "The crew is always pleasant and helpful."
Cons: "The business class seats are average at best. The dinner service is good but not well coordinated. The cheese platter at dessert is really anticlimactic. I look forward to international biz class meals, but I want this to be better."
Pros: "Cabin crew was ok."
Cons: "Ground staff was terrible. Boarding took forever. Plane was dirty. Blanket had stains on them. Overall, just disgusting. I was afraid to touch anything on the plane. I took photos to document."
Pros: "The Pilot"
Cons: "Flight was delayed by 2 hours. Had to get off the plane to get a visa. Delayed even more when we arrived in Australia. Didn’t have a gate ready when we landed. Lost my luggage in a flight to Brisbane."
Cons: "Would have prefered to fly Emirates."
Pros: "The quietness of the flight not to many over the speaker announcements"
Cons: "My center headphone peice didn’t work so I couldn’t watch a movie the whole flight or listen to music. No sound"
Pros: "Crew were affable and courteous, even if not very attentive."
Cons: "The entertainment system was ancient, with small screens, loose sockets for headphones, flaky performance. Only the content was decent (not good). They announce boarding sequence and then fail to honor/enforce it, allowing a free for all."
Pros: "Best entertainment on the market, movies and music for all customers not only teenagers and families"
Cons: "I had pre-requested a seat and got moved when I arrived but I didn't notice so I couldn't ask to be reseated until I got on the plane and realized. I also found the crew to be blunt and not friendly."
Pros: "I loved the first meal and the choices all seemed amazing. Staff were friendly during boarding. Seats were really comfortable and good movie and song choices."
Cons: "The second meal, a small noodle box was dry, overcooked, and bland even with the dressing. The crew was not very friendly during the flight (I understand maybe they had a cranky passenger before and it was a long flight but smiling isnt that hard!). Inflight service was inconsistent as one side came down to serve 15minutes after the first side. The headphones looked quite dirty so I used my own. Boarding was quite slow and then takeoff was late but it was nice that the captain explained it."
Pros: "Crew wa very pleasant and willing to help"
Cons: "Old plane, food was average, luggage wasn't sent first as it usually is for business class and had to wait forever to pick it up"
Pros: "Good service, on time"
Cons: "Coffee, not good enough"
Pros: "Everything! Best Airline!"
Cons: "Loved everything"
Cons: "They did not have vegetarian food in spite of my request."
Pros: "Great service. Perfect flight"
Cons: "Entertainment system was not working at my seat"
Pros: "2.5 hour flight - nothing too difficult they transferred our bags ok - nothing lost paid $C175 for my third bag - because we booked under QF code share. Wont do that again."
Cons: "ok flight"
Pros: "Attentive cabin crew, plenty of snacks and drinks Good range of entertainment options"
Cons: "One of seats did not recline with button-push, but cabin crew instructed us on the use of the manual adjustment, so it worked out OK in the end. We flew Premier Economy on the LA-SYD outgoing trip; the main difference for our SYD-LA return in Economy was the presence of a 3rd seat in our row occupied by a stranger, so bathroom breaks were a bit of a disturbance for all involved. Still you get what you pay for I guess!"
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Pros: "flight was not full and crew allowed folks to move around and spread out."
Cons: "food was a miss. Too salty, mushy."
Pros: "Flying to Qantas always enjoyable - staff always make for pleasant journey. Always happy to fly Qantas."
Cons: "One negative experience was that there was only 1hr 30mins between connecting flights. Between departing international flight - picking up luggage/toilet stop and clearing Immigration/Customs then catching bus between Qantas international domestic terminals we were racing to catch flight. As we arrived Qantas domestic terminal our names were being called over along with info the plane was awaiting our arrival. In my experience 2hrs is minimum time between connecting flights - otherwise good experience."
Pros: "Crew and foodnostfing"
Cons: "Boarding unorganized."
Pros: "As I stated previously, I am blind and found the special assistance Qantas offers invaluable. Every crew member I interacted with was polite, thoughtful, warm, attentive, and extremely helpful."
Pros: "Crew was excellent! Food: tasty,noise: minimal"
Cons: "Space: legroom minimal, seats: not comfy"
Pros: "Arriving back in Australia"
Cons: "Being 2 hours late because there was a passenger on board sick they should never of been allowed to board the plane. This was very badly managed by the staff on the ground staff. Very poor leg room the rude passenger in the seats in front of us reclined right from take off to landing wa very hard to get out of our seat to stretch or go to the bathroom"
Pros: "The flight was smooth, crew accommodating, and amenities were great. I thought the flight would seem like forever but it didn't."
Cons: "Can't think of anything to make it better"
Pros: "I arrived in Melbourne 9 hours after I was scheduled to. The flight was severely delayed out of NYC and then I missed my connection out of LA and flew to Sydney instead. I was offered a $20 voucher for food at jfk, and that was it."
Cons: "See above"
Pros: "I liked that they accommodated my dietary restrictions"
Cons: "I didn't like the seating. It was really cramped"
Cons: "I think boarding from rear would facilitate faster boarding And eliminate people blocking Aisle ( standing in aisle and digging In their carryons preventing people From finding their seats further down the aisle. Also people with a connecting flight Pressed for time on their next flight Departure...Should be allowed to deplane first..so they don't miss their next flight."
Pros: "Flight attendants were amazing. Definitely some of the best I've ever encountered."
Cons: "Crew at the desk were rude. They also enacted policies that I'd never seen before about gate checking, and implied I was crazy when I noted how unusual it was. I literally came off a previous AA flight with the previous policy and they said I was confusing them with AE."
Pros: "Comfortable seats & fast boarding"
Cons: "As always, the crew was friendly, professional and accommodating."
Cons: "In a perfect world, no 2-hour delay."
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Cons: "Felt good to be home after almost 4 hours delayed."
Pros: "Great crew and service"
Pros: "Accommodation to any concerns"
Pros: "Fast boarding and unloading."
Cons: "Flight leaving on time."
Pros: "The snacks."
Cons: "This was the worst flight I've ever been on. Delayed 7 hours. Made it to deicing pad only to be told we needed to turn back to the gate due to technical issues. Kept being told 15 more minutes until departure."
Pros: "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"
Pros: "The staff were polite and the pilot kept us on time. The flight wasn’t over booked and I was able to have an extra seat between myself and the other passenger in my row."
Cons: "That due to the Kayak purchase I had to wait until the last group to board."
Pros: "It was on time. I liked the head rests on the seats."
Cons: "Many things Food Services Entertainment"
Cons: "There was a lot of announcements on the very early flight trying to get people to signup for a credit card...too early for all those unimportant announcements :("
Pros: "Easy check in."
Cons: "Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate."
Pros: "Lots of legroom in the exit row"
Cons: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Pros: "Friendly, efficient"
Cons: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Pros: "The mobile updates were helpful and timely."
Cons: "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American."
Pros: "Sears are comfortable and the entertainment is great as well."
Cons: "Not much to dislike."
Cons: "Nothing at all"
Pros: "Flight was quick- onboard entertainment (streaming videos to your device) was cool...but the back of the plane is pretty bumpy and there was a lot of turbulance."
Pros: "All flights were on time. American Airlines personal is extremely friendly"
Pros: "Everything was on time"
Cons: "Not enough room between seats"
Pros: "The least service I have seen among all the airlines I have traveled so far"
Pros: "Nice entertainment on new 737."
Cons: "But it is a 3-3 and there no room to sit cause we are hip to hip which means shoulders overlap shoulders. It is horrible. Avoid this plane at all costs. It's really bad. Pitch of leg room is barely OK but side to side they have sunk to a new low. The new plane doesn't blow any air. Terrible system. Really? That should be easy to fix."
Pros: "It's pretty rare I can sleep on a plane, but I actually got some rest; very grateful for that."
Cons: "At 6'7", basic coach on a 737 is painful on the knees. I realize I can exit row for an upcharge, but that's kind of messed up, isn't it?"
Pros: "Friendly staff"
Cons: "They lost my luggage and that was horrible but they delivered it to my hotel which was nice."
Pros: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Cons: "That no checked bags are included in the flight costs. They didn't hide this or surprise me, but just a dislike."
Pros: "Getting bumped to First Class"
Cons: "My first flight was canceled then they took it upon themselves to bump me off the next light and put me on the latest flight where I got there at 11 o'clock at night then on the way home it was delayed again I missed my connecting flight and then he put me on the latest flight again it was a complete nightmare"
Pros: "On time departure and arrival. Plane was clean and seating was not uncomfortable althouth they didn't recline very much. Short flight so it was o.k."
Pros: "The plane was clean, a/c worked well. Stewardesses offered food and drinks several times. Pilot repeatedly came over the intercom with updates on the flight."
Cons: "There was an annoying rattling noize coming from above my seat near the roof and wall."
Pros: "Plane was delayed repeatedly, then cancelled. I missed work and was originally offered a flight for twi days later. That wouldve been three days in an airport ? I had to purchase a room, taxi, and then spend the following day in the airport as that flight was repeatedly delayed. I booked a direct flight and was not rescheduled for such. Still waiting for reply from American Airlines. First time flying with this carrier and disappointed is an understatement."
Pros: "Loved that he was upfront with all of us that it would be a bumpy flight after about 20 minutes, which he was correct and very accurate."
Cons: "I thought his delivery sounded a little more "worrisome" than it needed to be. I thought that he could have expressed the same sentiment, while sounding more confident in his ability and more soothing for folks like me who despise turbulence:)"
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Pros: "It was successful."
Pros: "The flight overall. Also, it landed early."
Cons: "In Charlotte, they had to deplane on the tarmac and my daughter had a crutch, so she had to sit on the steps to go down them."
Cons: "Turbulence, not there fault"
Cons: "Chaotic boarding Multiple delays Unfriendly ground staff"
Cons: "They changed my flight schedule. God my refund, but missed my business trip"
Cons: "Little planes need an interior restoration to make them look better."
Pros: "The flight attendants were nice enough and the snacks/beverages were average/as expected."
Cons: "This flight was delayed for more than 2.5 hours and the communication was poor. The gate agents weren’t helpful. The airport didn’t have enough outlets. Or chairs. My flight out to this location was also delayed by over three hours. At least they tried to make us feel better by telling us what was going on. The staff at the airport were rude and unhelpful and United airlines is unreliable."
Pros: "Seat good, boarding good"
Cons: "It was terribly cold, was not even offered snacks, the one steward was chomping on his gum very unprofessional on checking in"
Cons: "I didn’t even make this flight!"
Pros: "Crew was friendly and helpful. Inter Seat spacing was not convenient."
Cons: "Ensuring seat in front of me was fixed to ensure it doesn’t over recline"
Cons: "It took 45 minutes for the luggage to arrive at the carousel, and they sent it to the wrong carousel. Not sure if it was at the other one the whole time, or just took that long."
Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Pros: "The hotel price did not include taxes breakfast"
Pros: "Nice flight. Easy check-in and boarding, friendly staff"
Cons: "Delayed for no reason"
Pros: "That we didn’t get harassed"
Cons: "Lack of entertainment if you didn’t bring a device. Even if you did needed an app for it and the United WiFi was incredibly limited and slow Staff could be friendlier instead of impersonal"
Pros: "I was connecting from another flight. The plane left on time, and arrived earlier than planned. I've had much worse experiences on domestic flights, and I was expecting delays."
Cons: "I had to cancel my trip due to family illness. And I guess that is not acceptable to United Airlines for a refund or reschedule without a fee that I could actually buy a new ticket for the cost of their fee. So I am losing out $578.00 Not happy."
Pros: "The flight was fine. Nothing that should have been positive stands out as missing."
Cons: "The first class flight attendant (male) was the worst. No interest in being on the plane, didn't bother to speak clearlybon the announcements. United should pull this person off of flight duty and deal with this person. The second is a terrible parent who let their kid cry the whole flight and afterwards in the jet way. This wasn't an infant had to be 4-5 years old and there was no parenting at all. The kid was old enough to be talked to. If you're kids can't handle flying, you don't get to fly."
Pros: "Flight was quicker than expected. The flight attendants were very nice!"
Cons: "The flight was delayed by 30 minutes due to air control in Newark."
Pros: "I think was a zero-drama, one-hour flight from DTW to IAD. Can't ask for anything better than that (seriously)."
Pros: "Comfy seats and a smooth ride."
Cons: "Waited to taxi for almost an hour."
Pros: "Crew was very nice."
Cons: "That you had to pay for your entertainment--after all the fees and extra charges you pay when you buy the ticket, you would think the entertainment/TV would be free, or at least just the flight map."
Cons: "Confusing carryon regulations. Said “no carryons” so I repacked & when arrived at gate EVERYONE had full sized carryons...!"
Pros: "I was given an exit row seat"
Cons: "The flight was delayed because the plane was over fueled. The flight attendants were rude and condescending."
Cons: "Flight delayed only received a text about a rescheduled initial flight not my connecting flight waited in line for 2 hours only to find out I did have a connecting flight"
Pros: "I loved the pilot taking time to greet my boys and give them wings! My boys loved sitting in the co-pilot's seat and hearing "the plane talk." Once we got to our seats, the flight attendants were very helpful and kind and we, actually, landed early! Yaaayyy! My boys won't forget their flight to Houston because of the cool female and male pilots they met while traveling. Thank you!"
Cons: "I did NOT like how the seats are grouped in twos. I flew with two small children who could only sit together and I had to sit by myself and watch them; which was very hard. If I could change anything about my flight, I would change the age of children who need to purchase seats to four and up as most children under 4 want to sit with their mothers, so why should I pay for a seat they will not be using?"
Pros: "The touch down was smooth."
Cons: "Revise your website to state accurately of the luggage allowance. I watched the people in distress because their carry on was a little too bulky."
Pros: "Safe flight. Short."
Cons: "I was unable to load on to the plane after trying to confirm my conferirmatiojn. I was scheduled for a flight from Detroit to Newark New Jersey . I had received a hematoma at the airport directly prior to the flight at the counter in Detroit. It was essential that I be on the flight because my aunt died the next day and was extraordinarily ill. This was all explained to the agent. They did nothing to help in this mess. I ended up flying to Washington DC on a different airline. They did nothing to try to help. I want a refund for this flight. There is no reason the airline could have helped out in some way. I have emergency room bills and death notices. Thanks for your help."
Pros: "Smooth and friendly efficient crew."
Pros: "Nothing I won't be flying united again!"
Cons: "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
Cons: "Almost didn't get a seat."
Cons: "Every flight I was on was delayed or cancelled. I was delayed a day getting to my destination and delayed a day leaving"
Pros: "That I was able to get out of the ide seat"
Cons: "Because my flight was delayed I got re-routed so I no longer was. In preimier section and had to leave even later, and I was placed in a middle seat."
Pros: "It's annoying that you pay for seat upgrades and they stick ya in group5 boarding. It's just reminds people that they want to charge you for every little thing they can these days!"
Pros: "The crew was very friendly and helpful, food was ok."
Cons: "It is uncomfortable, you can´t select a decent seat and there´s no entertainment, you hae to pay for it. There's suppose to be an option with mobile devices but when you make the ticket purchase it only says that entertainment is included in longflights and it is not. I paid for the entertrainment system but you have only some options and the movies start according to their own schedule so you can't really pick what you want to watch. And the directv remotes are not set in a good place, the are in the arm rest, so everytime the person next to you moves the wrong way they change your channel or turn the volume down or something else. For such an expensive and long flight the tiny space between chairs and entertainment lack is unacceptable."
Pros: "They changed my flight"
Cons: "Flight was delayed but they did put me on an empty flight leaving earlier but never switched my luggage to the new flight"
Cons: "It was so late it left me in the lurch and ruined my week"
Cons: "Everything, flight was delayed over 6 hours causing me to connecting flight. Spent all day at the airport and didn't go anywhere."
Pros: "Smooth flights"
Cons: "Delayed multiple times. Staff seemed uninterested in passengers. Not compassionate."
Cons: "More leg room and on time!"
Cons: "There was only one person rescheduling and we got a faster reroute get plan on the phone. It was all pretty awful and we did not get to our destination until many hours after scheduled. Not at all a good trip."
Pros: "That was the worst traveling experience I've had to date. Yes, I understand there were storms and natural circumstances that held the flight and for that - I understand. What I do not care for is the lack of customer service. There was only one person at the counter in the airport. And let's not mention the unpleasant flight attendent on at 5 hour flight! Nothing offered for the inconvenience. Everyone including the pilot was just as irritated as the passengers. I usually prefer United when flying coast to coast but...worst experience yet."
Cons: "See above"
Cons: "We were delayed with no real updates why"
Pros: "Got a $300 voucher for giving up my seat. Flew with delta on a direct flight instead of having a 2 hour layover and got to my destination almost 2 1/2 hours earlier than originally scheduled. It was a win win."
Cons: "Having to run across the airport to catch my new flight and go through security twice. But in the end it was with it."
Cons: "Seats are a bit cramped"
Pros: "On point"
Cons: "Everything on point"
Pros: "Entertaiment collection was good, kept me engaged throughout for the entire duration of flight."
Cons: "Food was mediocre by standards of an international flight."
Cons: "The plane never left we sat in the plane for a 1 hour and 30 minutes before they told us to get off .. Then they kept saying the plane was leaving up until the time I Miss my connection flight .. Then they make it seem likes its your fault... NEVER AGAIN !!!"
Pros: "The crew was always striving to make sure the flight was as comfortable as possible. They have me a couple perks for being in the military and that made my flight very enjoyable. I will definitely start flying with United more often"
Cons: "No bad comments on my behalph"