Pros: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Cons: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Pros: "The aircraft was comfortable and the electronic amenities were decent and needs improvement"
Cons: "Free WiFi and Dancing boys"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Cons: "Boarding process, and in-flight entertainment and wifi"
Pros: "Plenty legroom with Qatar. Food good."
Cons: "Everything good as usual"
Pros: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Cons: "Extra leg room, little bigger seats"
Pros: "Qatar is impressive. The airbus was incredible."
Cons: "It would be noce for flight attendants to give coughing passengers a mask. 12 hours on a flight next to two sick people."
Pros: "Many movies (entertainment) I got front seat with leg space (comfort)"
Cons: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Qatar is awesome. Amazing service and great new planes."
Cons: "All good"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Cons: "For 1.5 kilo overwait I’ve been charged $65"
Pros: "The plane was relatively new, the original departure time was also slightly delayed, but overall it wasn’t that bad."
Cons: "The hot food has some room for improvement, although it tasted good, there was hardly any vegetables in the chicken dish."
Pros: "Nothing much."
Cons: "I think airplane was small in Doha to Amritsar sector . There are not too many flights"
Cons: "Nicmze clean aircraft with goods legal room in economy"
Pros: "Crew was excellent."
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "The plane was virtually empty and the service was good."
Cons: "The plane from Doha to Dar was infinitely less nice than the plane from New York to Doha. It was borderline offensively unequal."
Pros: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"
Cons: "Very old flight"
Cons: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"
Pros: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Cons: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Pros: "Everything was great"
Cons: "Everything qas great"
Pros: "There were a lot if security checks but the boarding crew was very helpful and let me check in a bag at rhe last minute with duty free shopping items that i would not have been able to carry with me on-board the airplane."
Cons: "No internet and the food was mediocre at best."
Pros: "Leg room was relatively better than the Doha to Atlanta leg."
Cons: "No goodie bags this time"
Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Pros: "Complimentary upgrade to business class."
Cons: "The food options were good, but twice our family could not get the items we wanted as they ran out of them."
Pros: "Enjoyed the food and the service from the crew. Plane was new and relatively new and comfortable."
Cons: "The check in agents were not very polite or helpful. They did not offer much assistance and help for a first time customer on Qatar Airways. My bags were also not loaded onto the plane and had to arrive on a later flight"
Pros: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
Pros: "First time I got ice cream on a plane"
Cons: "Low calorie meals were horrible."
Pros: "Food was better than average, blankets were soft and seats were comfortable. Good flight."
Pros: "Great service. Easy. Comfortable."
Cons: "Only 2.5 meals in 16 hours!"
Pros: "Food and crew"
Cons: "Lost baggage no one knows anything."
Pros: "Flight was great, best over seas flight I've ever had!"
Cons: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Pros: "Overall ok. Wheel chair was.not available In Karachi and in Houston"
Cons: "Attention to special needs"
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "Quick, easy boarding and nice crew with professionalism."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food all around."
Pros: "2 bag checks allowed and being giv n th option to check in an additional carry on at no charge."
Cons: "Boarding was hodge-podge. Seats are way too close together for a long haul...person's tray in front of me was in my face the entire trip and she didn't bother inclining throughout so had to eat my meals like a contortionist. Cramming more seats into a finite space seems to be what all airlines are doing these days. This of us whom are above average in height are forced to insure a more painful and uncomfortable flight as a result."
Pros: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Pros: "Business class is top notch in Qatar airways. From the moment you get in the Business Cabin, you start feeling the great service onboard. The crew is great, the seats are very comfortable, and the food is very tasty along with the wine pairing. Overall, the experience was well worth it!"
Cons: "The problem was the boarding in Miami International airport, it was quite disorganized even for business class, but more so for economical class."
Pros: "The QA Crew acted with courage during very severe turbulence, continuing to be professional despite injuries"
Cons: "QA HQ did not respond to the emergency with professionalism. They did a decent job w/hotel accommodation but only the hotel reception provided any communication. Only constant complaints led to food being provided at the airport after a 6 hour wait to board. No compensation was offered by QA when we arrived in Doha. Nothing. Exceptionally poor performance by an airline you expect more from."
Pros: "The entertainment choices were great."
Cons: "We sat in front of a row of children who kicked the back of my seat for 13 hrs straight. We spoke to a flight attendant about it early on in the flight, spoke to the kids and spoke to the parents. Then spoke to the kids and parents mid flight. And then spoke to them all, including a flight attendant towards the end of the flight. The issue was never resolved. We asked to change our seats but could not. We asked for the parents to trade seats with the kids and they would not. It was the worst, most uncomfortable flight I have ever taken. And I fly regularly for work and for pleasure. It was an absolutely horrible experience. I was actually in tears on the flight because I was so tired, uncomfortable and frustrated."
Pros: "everything was great. huge seats, large legroom."
Pros: "free good"
Cons: "Less uncourteous flyers"
Cons: "Getting through the ag inspection followed by security was a bear!!!"
Pros: "The views from the plane"
Cons: "A bit more room"
Pros: "Kind and efficient crew."
Pros: "Short island hop but still great staff is just HAPPY"
Pros: "Crew was friendly and helpful , food was good"
Cons: "started the flight w a giant roach crawling out from my tray table. We were not able to kill it and it crawled away. Needless to say I spent the entire flight a bit grossed out and antsy thinking the bug would be back. TVs were broken majority of the flight. Had to be reset multiple times throughout"
Cons: "Delayed flight, terrible ride"
Pros: "Rum punch and boarding was gread"
Cons: "I would have liked to purchase a Leo Hawaii experience in on the Maui end"
Pros: "Everything was great."
Pros: "Affordable price"
Cons: "No USB charger"
Pros: "Price is good"
Cons: "No usb charge"
Pros: "I like biking through kayak. I just wished they could warm u.s but too book a1 way flight to NZ because your wasting money."
Cons: "I booked a 1 day trip not realizing I could only book a round trip tick to get in new Zealand. I almost missed my flight and had to book another 1 way trip.. wasting over $100 dollars. That ruined my flight exp."
Pros: "Short functional flight at good price point"
Cons: "Tight quarters, only juice offered in flight as drink"
Pros: "Hawaiian always has smooth flights, good entertainment, a MEAL and free rum punch - what's not to like!!"
Cons: "boarding process was a bit slow in Maui, but not a deal killer."
Cons: "Couldn't get my Andriod working with Hawaiian entertainment app"
Pros: "The check in, boarding and flight crews were very kind and accommodating."
Cons: "No real entertainment without paying for it."
Cons: "Luggage not transferred to this flight. Delayed leaving airport timely to file missing luggage report. Delay meant we had to upgrade car rental because unit originally reserved was rented to another party who was able to timely get luggage and rent car with no delay. Note, did finally receive luggage about 5 hours later, came in on next flight from mai to Kauai."
Pros: "only airline which servers meal but not for vegetarian reserved seating but not much available option to buy expensive economy plus"
Cons: "-- Meals were non-vegetarian only. That is not caring about customers who are vegetarian. -- there were only single seats and not for couple. -- add on for economy plus is outrageous $0 for each segment. I would consider $40-50 reasonable. -- it is silly that there was not a single show or movie free for economy. such a waste."
Pros: "Soggy and sy8cky samdwich"
Cons: "Movies werent complimentary"
Pros: "Not much to like when your reservation is not upheld and your property is lost and you miss your intended outing due to no fault of your own. Really poor customer service."
Cons: "I didn't like any of it."
Pros: "Crew very helpful"
Cons: "No internet, no entertainment, muisic,movies."
Pros: "nice crew, clean plane, free meal."
Cons: "no wifi, and not communicated in advance. made it seem like we'd selected our economy seats in advance when really, we'd only "requested" those seats, and didn't sit together. this was misleading at time of booking and very frustrating. no wifi + no free entertainment = mildy frustration."
Cons: "Rough flight. too much turbulence!"
Cons: "No vegetarian option for the second meal for my girlfriend. It was just sandwiches, how hard is it to have a meatless option? For the first meal she simply ate around the chicken as no mention was made of a veg option, and the flight crew was so brusque and in a hurry it wasn’t possible to flag them down and inquire."
Pros: "love the fact that they offer meal service!"
Cons: "you have to pay for movies"
Pros: "Free guava juice and quick flight"
Pros: "They serve meals which apparently doesn't happen on the other airlines. They offer free wine with the meals which was a nice touch but we didn't have any - just water was fine. In the Airbus 330 there was plenty of room to store carry on luggage"
Cons: "We don't look to be treated like we are royalty. But it would be nice if the flight crew took more time to be friendly - smile a little maybe and make it look like you are happy to be there. I had brought gift cards along to tip the flight attendants but it just didn't happen."
Pros: "The crew was amazing, very warm and welcoming. Best flight I've had in a long time. I'm definitely going to only fly Hawaiian air to Hawaii from now on."
Cons: "Why is there no complimentary food service on a 10 hour flight?! If I was flying internationally there would be two complimentary meals served."
Pros: "Friendly crew up and down from check in to flight attendants. Luggage beat us to carousel"
Pros: "Short but scenic flight!"
Cons: "Slight delay due to some mechanical issue. Lasted about 40 mins. Made a 39 mins flight last way longer."
Pros: "When we checked in it would have been helpful to have a crew member tell my husband and I that we were not sitting together so we could have tried to address. We didn't notice until we were boarding. The service cart was busy more than our flight to HI."
Pros: "Some helpful cabin crew"
Cons: "Decrepit plane, broken seat, husband and I were assigned seats at opposite ends of the plane, inedible food"
Pros: "Upgraded $80 for leg room, was jammed into a regular seat. I am 6'6" 220lbs. I do not fit in regular seats. Torture. Got a refund later, but only after being initially denied and being told it was my fault. Huh??"
Pros: "Delayed flight. Pilots were great about giving information to passengers. Attendants were wonderful."
Cons: "We have never had a long flight without any movie choices or other entertainment for the entire trip. It is not ok to have such a void in offerings for passengers for such a long flight. We will never fly Hawaii again because of this. Seems like this airline has gotten carried away with cost cutting. Sorry to say, I will be sharing this disappointment with friends. We have never flown with this carrier before, but we expected better."
Pros: "The aircraft was clean. Some crew memebets very nice others not. All in all it was an okay experience. I don't usually complain but there were a few things that seemed a little off about the service. Not expecting anything special but a little kindness and thoughfullness when possible is appreciated."
Cons: "No food option for vegetarians on flight. Crew member said I may have had an option when I booked the ticket but if I didn't want chicken I should just not eat. I would hope they would have a few extra vegetarian meals on hand for passengers who may stupidly and mistakenly not selected that during booking.. The touch screens are poor quality, not a huge deal but frustrating to have to tap so many times. With most of the extra comfort seats around me empty I was not allowed to move to one of them from my economy seat. Not asking for extra service but it seems like it should be fine to move if there are completely empty rows all around. Not sure if the crew members are not allowed to give extra treatment to passengers or what."
Pros: "Despite purchasing tickets in June, we were not seated together for our December flight home from Maui. During online check-in, 3 of us were scattered about the plane and the other 2 were not even assigned seats. NO ONE at customer service was able to assist us over the phone nor at in person check-in. It was not resolved until we got to the gate and we were divided onto 2 different groups."
Cons: "There was no vegetarian nor vegan option for guests in flight. As I was not seated with my kids, they ate nothing."
Pros: "Loved the customer service all the way. All of the employees were very attentive and were genuinely interested in helping everyone."
Cons: "There's nothing I didn't like. I really liked everything."
Pros: "Hot dinner and wine were provided free of charge. The plane was a 767 which is probably the best plane out there. The crew was friendly."
Cons: "Typical of Hawaiian Air, the seats are quite close together. But on this flight, we seemed to be OK."
Pros: "The attendant who picked me up in a wheelchair was very attentive and stayed with me until we got my bags."
Cons: "Having to pick up my bag in Honolulu in order to fly back to the mainland was a hassle, especially because I was being assisted in a wheelchair."
Pros: "Nothing - relieved to leave finally"
Cons: "Every employee who works in Maui"
Pros: "Flight crew was friendly & courteous. Flight seemed shorter than the expected 4-1/2 hours of misery."
Cons: "1. At the airport in Maui, once we used the self-check-in to print our boarding passes and luggage check-in tags other airlines would have had someone take you luggage from you and you're done. Here, we now have to take our luggage and get into a long line where we then take it to another counter. 2. Why were there twice as many people in the TSA pre-check line as in the regular line? My son and his GF did not have TSA pre-check, yet they went through security much faster than my wife & I. 3. Seats too narrow. I was snugly fit in, and I had to stand in order to get something out of my front pant's pocket. 4. Not enough legroom and no way to stretch my leg (and my very painful knee). We sat in row 17. It was right side bulkhead on 2-3-2 configuration. There was no way to stretch out my knee. The configuration of the inside of the aircraft placed the bulkhead wall too close to the seat. My leg was at about 70 degrees the entire flight (0 degrees is completely straight). Notably, the same row on the left side of the plane had about another 12 inches of leg-room. That's just the way the plane was configured. 5. No WiFi 6. Entertainment device rip-off. I wasn't interested in renting an entertainment device, but I was offended by their offer. If you signed up for it at the desk before boarding you would pay $15 and would get the device 20 minutes after take-off. If you waited until you were on the plane you would pay $17. The worse part: YOU WOULDN'T GET THE DEVICE UNTIL 2 HOURS INTO THE FLIGHT!!!"
Cons: "boarding a bit chaotic"
Pros: "Comfortable legroom. Nice that you get a map of the Hawaiian island you land at"
Cons: "Luggage costs are a bit high considering these small inter-island flights are already highly priced"
Pros: "More seat room, attentive flight attendants, meals were ok."
Pros: "Everything was great"
Pros: "The onboard juice."
Cons: "No precheck status availble for me, but not a big deal. When they said service members could board, they denied me cause i wasn't in uniform. Just came from an international flight. Can't be in uniform for international flights and the boarding crew couldn't understand that. They gave me a disgusted look and said please wait to be called on board. I had arrived early too saw an earlier flight going to the same place i needd, asked if they had an empty seat if i could join that flight. Once again, that crew without looking or hesitation, said no room available and wait for your flight. The part that got to me was she didn't even look. Being overseas for two years and coming home to this, just killed my spirit to be back in the United States. I thought Hawaiian Airlines would be a relaxing and fun airline but i was sure wrong."
Pros: "It’s been a while since I have flown United, but I was pleasantly surprised by how great the crew on both of my flights were. I flew basic economy and was treated better and had as much leg room as with “upgraded service” from another carrier with an American name. After this experience I’ll go out of my way to book on United. Thanks"
Pros: "Crew was good"
Cons: "Bad baggage claim info"
Pros: "Seat was roomier. Food was good."
Pros: "Crew was great seats are small"
Cons: "Bigger seats! Very good overall"
Cons: "To actually be on it would’ve been awesome"
Pros: "The plane was a newer one with a bit more leg room."
Cons: "The snack was lousy - a very small pack of pretzels. For example, I’ve been on United flights when they gave us maple crisp cookies that were delicious. You would think for a five hour flight they could give you better snack! Drink service was very good."
Pros: "It got me home."
Cons: "Almost full flight. By the time the food cart reached the back if the plane, it was damn near empty (nothing decent to eat)."
Pros: "Food was actually quite decent"
Cons: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Cons: "The unplanned layover in HNL was very poorly handled."
Cons: "Rudest employees ever and a serious incident. Never flying United again"
Cons: "In flight entertainment was a phone/tablet holder in the headrest. This would have been okay except it required to have the United app installed on the devices which my kids did not have set up. The seats were tight and uncomfortable, plus the flight was completely full."
Pros: "Haven't flown United, now we remember why. Paid extra for comfort and the seats we had were actually more cramped than those around our seating. A long trip with no food, unless you want to pay more than a high end restaurant in Maui. No entertainment made a long, uncomfortable flight unbearable."
Cons: "Not having an eight hour delay due to poor scheduling of the airline."
Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Pros: "Beautiful view"
Cons: "One of our bags didn’t make it. We dropped them off together. We still don’t have the missing luggage."
Pros: "Friendly attendants and a comfortable flight"
Cons: "Delayed flight and poor food choice"
Cons: "Old plane, very hot cabin, no WiFi, no food, entertainment system would freeze and was glitchy. Awful airline now. Very disappointing."
Pros: "On time. Smooth flight. Good food."
Pros: "Seats were comfortable, we were in first class. United provided a good selection of recent movies."
Cons: "United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed"
Cons: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Pros: "I enjoyed preferred boarding it made everything easy. Seats were fine as far as leg room."
Cons: "Attendant kept bumping into me, I had an aisle seat with her refreshment cart. But other then that everything was fine."
Pros: "Check in excellent, staff at airport very professional."
Cons: "No negative issues"
Pros: "See above"
Cons: "See above"
Pros: "I liked ease of check in and the smooth takeoff and landing."
Cons: "I hate that your planes have us packed in like sardines. There’s no room between seats, nor is there sufficient leg room. The airlines have simply gotten too greedy."
Pros: "Staff was very good at their jobs/duties."
Cons: "Seats were very uncomfortable and cramped."
Pros: "Sexy eyes on that one"
Pros: "Lots of space and please take attendants"
Cons: "I didn’t have the vegan meal I ordered however they did give me a replacement"
Cons: "Paying for TV when first flight let Us watch app on our iPad for free. Also - lackluster food choices."
Pros: "Enjoyed watching DIRECTV and sleeping"
Pros: "4 hour 15 min."
Cons: "Bring your own entertainment"
Pros: "Nice new plane. Very clean. Decent room in economy plus. On board food is expensive but tastes ok. Free soft drinks served a couple of times during the flight (4.5 hours)"
Cons: "No in seat screen for movies. Only if you had your own personal device e.g. iPad. Also access was not working consistently across the plane. Was told that only a certain a certain number of seats could access the in flight entertainment system at one time and "to keep trying" and "hopefully someone will drop off soon". In the end they acknowledged the issue and told all passengers to go online for compensation which they honored immediately."
Pros: "Good fare"
Cons: "Flight attendant chided me for not reading menu beforehand. On one of the flights I had to shout out to thrm to even get a drink since they didnt stop at my seat. No space for a bag on the aisle seat on the 777."
Pros: "Spacious seating with no one next to me"
Cons: "No entertainment"
Pros: "Economy Plus saves a bit New plane"
Cons: "VERY narrow seats Stupid buttons in the arm rest, constant beeping from people pushing them by mistake"
Cons: "The United agent at the gate in Maui was terribly rude. She didn't even acknowledge that I was waiting in line to be helped for about 5 minutes. She went on the plane to check something for me and didn't return until 10 minutes later. When she came back to the counter, where I was still waiting, she started to talk to her coworker about chocolate and how great the crew was. She then turned to me and said, "can I help you?" She didn't even remember that she was in the middle of helping me! When I reminded her she was like "oh that's right" but didn't even apologize. The flight was delayed 2 hours which was pretty annoying too."
Pros: "Upgraded to extra comfort seating."
Cons: "Flight was 2 hours delayed."
Pros: "Lights were dimmed in the cabin"
Cons: "So many things. My complaints wouldn't change this company's plans. It's clear what United values"
Pros: "The seats we're ok"
Cons: "Delayed, bad service, bad boarding technique, bad cabin crew, and when we landed we spent another 30min taxiing and sitting. My connector flight was delayed two hours and by time I got to San Diego my rental car company was already closed."
Pros: "Courtesy and respectful nature of TSA and Agricultural checkpoints"
Cons: "Crying infants but thank goodness for streaming entertainment and headphones"
Pros: "Crew worked hard and were terrific."
Pros: "The seats in first class were ok, not wonderful. Too expensive for only 'okay'."
Cons: "never flying united."
Pros: "Everything was fast"
Pros: "Boarding was organized. When we wanted to check in our cabin baggage afraid that the overhead bins may be full by the time we board, we were properly guided that there is ample space, so there was no need to check them in. This saved us waiting time at LAX."
Cons: "We were not allowed to do online check-in because of codeshare, which was not very convenient."
Pros: "An eighty-five mile an hour tailwind got us from Los Angeles to Denver twenty-five minutes early. At LAX, our departure gate was only three gates from the arrival gate of our connecting flight, so no long trek through LAX. Seats on our 737-900 were tight and didn't recline far but, hey, United is the Wal-Mart of modern air travel. What do you expect?!"
Cons: "Business class needs better seats for a 6 hour flight"
Cons: "Very uncomfortable seats"
Pros: "The crew was friendly"
Cons: "The a/c on the plain was not very cold and it needs to blow more air"