The crew/flight attendants should not participate loudly with friends while working. Others are tired from long flights, it is inconsiderate. Thank you.
Pros: "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
Cons: "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
Cons: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Pros: "Clean facilities, polite staff. Hits the right notes on a trip to Korea or connecting to other Asian countries."
Pros: "Efficient, no worries."
Cons: "Movies out dated"
Pros: "Wouldn’t allow me to board with no explanation and the third party company Flyus.com is a complete rip off"
Cons: "Use better companies to book your tickets"
Pros: "Cleanliness and more leg room"
Cons: "Serve the coffee/tea with the breakfast/meal not after."
Pros: "I liked sleeping"
Cons: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
Cons: "More water"
Pros: "They are always friendly and comfortable seating"
Pros: "Great leg room even for tall person. Food is good and there's enough choices."
Pros: "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
Cons: "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
Cons: "Boarding Gate at JFK Airport literally has no seats for the passengers! You have to wait in other gates. They should do something about it."
Cons: "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
Pros: "Crew attended to my needs seriously and in a timely fashion."
Pros: "Nothing our tickets had to be cancelled"
Cons: "Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue."
Pros: "Once we were on board. the service was good"
Cons: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Pros: "flight delay for more than an houe"
Pros: "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
Pros: "I am big person, and being able to cross my legs even in economy seats is a real relief. Good selection of Hollywood and Asian films was enjoyable. I liked that our flight data was always viewable in a variety of formats."
Cons: "the cabin temperature was a little hot. The staff tunred it down after i asked, but even then it was still a bit warm for me. People who are cold can put on blankets or jackets, but people who are hot can't remove clothing, so i think a lower standard temperature setting would be nice."
Cons: "Due to bad weather and flooding, I could not get to the airport for my flight. I called Just Fly and they said there was nothing they could do. I had to pay an extra $350 to get my flight rescheduled. I thought that due to bad weather, customers can get flight rescheduled at no extra cost? As soon as I rebooked my flight, both airport in Houston closed anyways. So is this still my fault and did I have to still pay an extra $350??"
Pros: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Cons: "Cabin temperature was too high"
Pros: "They are family oriented."
Cons: "On the way to Seoul the children were screaming but I guess there's nothing anyone could do about it."
Cons: "Seat was so narrow, my elbows were stuck to my torso the whole way"
Pros: "With three little kids it was nice to be able to load early"
Pros: "food selection & crew courtesy"
Cons: "pet boarding --- there was a puppy on board who cried & cried. I am a dog lover. Please be mindful that, this flight from JFK, NY, to Seoul, Korea, was 13+ hours. I am very aware about the stress created upon pets from air travels. Yet, it is upon each pet owners to decide which pet might travel on board. This particular pet owner chose to let his/her pet cry out pet's stress + discomfort throughout the flight and annoy all passengers. Pet owner took no action, for example, gave no sedative to the pet or hold the pet to provide comfort or safety. I personally find such behavior irresponsible."
Pros: "Watched a movie and I dozed off till about 2+ hours to landing, loved the stretch on the business class. Service was attentive and never intrusive."
Cons: "Just a minor niggle, but if the seats were a little wider it would have been perfect."
Pros: "Service was excellent, as always on KAL flights, top notch airline food."
Pros: "Never flew this arline before but gave ut a try since it's a skyteam affiliate. Wasn't disappointed. Flight was simple and team was nice."
Pros: "The crew is crisply dressed and very professional in their demeanor. You feel first class even in economy."
Cons: "Service!!!! Plenty of crew and they are very attentive."
Pros: "Korean employees at LAX are no helpful!!!"
Pros: "I liked that i had two seats to myself"
Cons: "No VR goggles"
Pros: "Excellent service and comfort, from start to finish"
Pros: "The air hostess is very kind and helpful when she noticed that I was not well and she has offered me a honey lemon drink even I didn't request."
Pros: "The international flight authorized two luggage check in, you only authorized 1 check in, and didn't let me know before the departure at airport with two luggage, had to paid for additional luggage $72.00. AA flight two luggage 50lb each luggage, just let you know from now on I will never use Korean Air, with skypass visa card. I though will have better service, but very dispointed. Chin H. Boyd"
Cons: "Could have had more options in terms of movies on the flight, such as more South Asian and more Western movie options. They also had a limited drink selection, and the wine was not that great."
Cons: "special meals especially Hindu meals non vegetarian"
Pros: "Comfortable flight, flight attendants were courteous, toilet was always clean."
Pros: "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
Cons: "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
Pros: "Overall, the flight back from Seoul to Atlanta was better than our previous experience. At least this time the flight attendants were more attentive and prompt to ask if you need anything. Entertainment was good and so were the meals. I appreciate the two meals and beverages."
Cons: "Seats are just uncomfortable (not enough cushion and no back support) and the little extra space is not noticeable after so many hours sitting in a long flight such as this one. The lavatories could use a cleaning sometime along the flight. Our flight was packed so after so many people using them, they were not looking or smelling their best. Tickets are expensive. It was also warm most of the time."
Pros: "A stewardess accidentally spilled some orange juice on me when serving shortly after takeoff from Incheon, and was extremely apologetic; I have suffered much worse in my fairly long life, I have made much worse mistakes,and it did not bother me at all; I declined the offer of cleaning costs, but the senior stewardess unexpectedly handed me an envelope while I was debarking in Seattle; I discovered it contained cash for the cleaning, an unexpected surprise. The crew overall was courteous, friendly but businesslike, and obviously knew it was their job to make the passengers comfortable and happy -- they did a very professional job of doing so. Three cheers for KAL"
Cons: "The entertainment system is not very important to me. However, it was extremely difficult for me to operate, even to reach the flight progress screen; its primary language of course is Korean, which I do not read or speak, and the required navigation sequences did not appear to me to be logical, Fortunately for me, I am not a TV person and generally read while awake on the flight."
Pros: "It was really the best flight I've been on! A very comfortable and relaxing trip. The staff were very kind and happy to answer any questions that came up. Overall I was very impressed and highly recommend Korean Air!"
Pros: "Very happy with flight. I haven't been disappointed with Korean Air, which I have chosen a couple times for my business trips to Thailland."
Cons: "Normally the food is very good. This time the chicken and rice had a lot of fat on the meat. Other than that there were no problems."
Pros: "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
Pros: "It was a nice flight crew and flight attendants polite and serious when need be for safety purposes."
Cons: "Didn't have a problem at all."
Pros: "The economy seats were very comfortable with lots leg room in every row. The entertainment screens were nice with lots of selections. The attendants were very nice and helpful."
Cons: "The food could be better spaced out and offer ask me more variety."
Pros: "Everything. This airline is top notch. What a pleasure flying with this airline. I felt I was flying first class instead of coach."
Cons: "Boarding Procedures. Somewhat confusing and disorganized."
Pros: "Business class on A380. The boarding was efficient. The crew and the service was good. The amenities were good, especially the on-board lounge."
Cons: "From Seoul to Atlanta, it was weird that they woke everyone in business class up to serve a meal 5 hours before landing (6pm Seoul time, 4am Atlanta time.) The seats were outdated and are not comparable to other premium airlines."
Friendly staff. Could improve on the leg room.
The staff and service of SIngapore Airlines is hard to beat. They are excellent. If they could only figure out their call center fiasco it would be a top airline. Attempting to call SQ is like trying to talk to the dead.
Pandemic policy: airlines need to have currently update on the website for clearly requirements for Covid 19 certificate in hours , example form.
The crew was very friendly and professional. The food was great. The check-in process took a long time, more than 20 minutes.
Pros: "Crew was excellent"
Cons: "Better seat cushions"
Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"
Pros: "The staff was amazing"
Pros: "Amazing services and foods"
Cons: "The business class seat was great"
Pros: "Crew will try there best to help you in anyway"
Cons: "Missed my connection so lost bags . Took 2 days for them to get to me."
Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"
Pros: "Singapore airlines never disappoints"
Pros: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Cons: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Pros: "Service was excellent!"
Cons: "Reservation online"
Pros: "Crew was very courteous, went above and beyond."
Pros: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Cons: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Pros: "Dim sum between Hong Kong & Singapore."
Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Pros: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Cons: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Pros: "Crew very friendly"
Pros: "Spacious and clean"
Cons: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Pros: "Efficient, comfortable."
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Pros: "The cabin crew was great."
Cons: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Cons: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Pros: "Food and good service"
Pros: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Cons: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Cons: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Pros: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Cons: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Pros: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Pros: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Pros: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Cons: "Segment Delhi to Singapore."
Pros: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Cons: "Food was meh. Above average, but still not amazing."
Pros: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Cons: "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
Pros: "Movie selection, very helpful crew and good quality food."
Pros: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Pros: "I like your new entertainment devices and big screen"
Cons: "the number of movies is a little bit less. the category of videos is not clear."
Pros: "Thank you flight itself was v good but not check in"
Cons: "Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer"
Cons: "The entertainment was poor"
Pros: "crew and service and food was excellent MJ from local staff went above and beyond to assist when i missed my connection she was kind, compassionate and efficient A+++++++"
Cons: "missed connection in Seoul. announcements should be louder, was in rest room opp the gate and did not hear any announcements for boarding text message should be sent if passenger missing."
Pros: "No issues great airline"
Cons: "All good"
Food was terrible and seats were more like hard benches
Not at all happy with this trip Worst experience faced
The flight was great but layover was 14 hours and nothing was provided by the airline to cushion the wait.
Quality of food and urgency to diabetic passengers need to be taken care of seriously
I liked the Crew . The food was terrible .I was starving. I couldn't eat the food.
My plane tix did not come with lounge access
Cons: "My flight got canceled but nobody responded from flyus.com"
Cons: "Crew is very slow in serving and removing spiked plates. Food menu is very limited and not even asking for Tea or coffee, very poor service, feedback alone they ask verbally and thank to be positive. Late boarding not proper announcements"
Cons: "As such everything was fine."
Pros: "The crew were good"
Cons: "Food- eggs were terrible. The touch screens for the movies didn't work properly on either of our seats. Flight took off late, spent a long time taxi'ing. Sound for announcements was very bad"
Pros: "Luxury, comfort and hospitality"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "The crew was excellent. The plane was new."
Cons: "There was a limited choice in movies. Boarding and deplaning took a while."
Pros: "I like that they deliver me safe and sound to Vietnam"
Cons: "I would prefer no interruptions while I am watching my movie"
Pros: "seat was great"
Cons: "flight attendant should be nicer"
Cons: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pros: "They greeted us in Georgian at the gate during boarding, this was very nice."
Cons: "Entertainement could have been better, there was no in flight entertainement at all. The food alos remains to be improved."
Pros: "The crew was very helpful and fast, at the gate of flight from Doha to Tbilisi they greeted and thanked me in Georgian, which was very nice of them. The seats were comfortable and the entertainement was good during almost ten hour flight from Manila to Doha."
Cons: "The food during the flight from Manila to Doha was poor. Last year I flew from Doha to Singapore in January and the year before that from Doha to Colombo, the food on both of the latter flights was very good. The food during flight from ManilaManila to Doha was poor."
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Best airline I’ve ever flown. A lot more space and amenities for a great price. Boarding was easier and faster than any other airline I’ve ever taken"
Cons: "Wish there were a bit more movie selections but only because it was such a long flight"
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Pros: "Super check in, great entertainment options"
Cons: "Cabin crew were not very helpful. Food was average at best."
Pros: "Attentive service - woke me up before landing (as instructed) and served a meal."
Cons: "Boarding on Doha was chaotic"
Pros: "Excellent entertainment very friendly crew"
Cons: "Food is becoming predictable Qatar Airways"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "The plane was virtually empty and the service was good."
Cons: "The plane from Doha to Dar was infinitely less nice than the plane from New York to Doha. It was borderline offensively unequal."
Pros: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Pros: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Cons: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."
Pros: "everything went smoothly, no delays, boarding was easy and quick"
Pros: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Pros: "Short flight, seat pitch OK and food adequate. Good crew."
Cons: "Bus boarding always chaotic"
Cons: "Meals & Snacks Meals served on board and in the lounges need improvement."
Pros: "Very comfortable flight and crew"
Cons: "The plain was very old."
Pros: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."
Pros: "attentive crew food was good"
Cons: "old entertainment options little space to move about"
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "Actually I can't even explain everything is good"
Pros: "Comfort, entertainment, amenities"
Cons: "You have to improve the food service. The food tasted horrible. You have to circulate the beverage cart more often."
Pros: "The food was amazing and so were the staff, would definitely fly Qatar again and recommend it to others!"
Cons: "The layover is very short, my first flight from LAX to Doha was 40 mins late so I barely made last call from Doha to Dubai and my bags didn't make it. I did however have my luggage delivered the next day to where I was staying in Al Ain for free so that was great!"
Cons: "Ran out of meal options in both flights"
Pros: "The Boing 777."
Cons: "Flight attendants English very poor."
Cons: "The flight was delayed by an hour which made us muss our connection transfer flight. E then were expected to fly the next day which I refused to do as I was a bridesmaid for my friend that evening so had to be there on Friday"
Pros: "Quality entertainment."
Cons: "Staff did nothing about crying children for the entire flight. Food was awful."
Pros: "Good boarding. They do their best to make sure their passengers will be able to board the aircraft smoothly. Crew members are quite attentive and helpful."
Cons: "When making a review, I make comparisons with other airlines. I was expecting that Qatar Airways would be better than Emirates. It is my first time to fly Qatar airways, just to see if it's worth flying with this airline since it was the Best Airline in the world for 2015. But Emirates improved so much better that they overtaken the throne of Qatar Airways.. When you promise 5-star comfort and luxury, it should be what is promised.. Key points: 1.) Beverages should be served more than just twice during this 9 hour flight. It's a bit sarcastic that you flash a reminder on the screen that says "Keep Hydrated" but beverages were served only twice. I always had to ask for 2 glasses of water, overall 4 glasses of water on this 9 hour flight. And I can say that I got dehydrated. 2.) No hot towels for sanitary before food is served. I had to go to lavatory, wash my hands and put some alcohol before eating. Which is kinda hassle.. Sanitary is very important. 3.) I spent 8 hours layover in Doha before my flight to Milan. No complimentary meal. (Emirates provide complimentary meal if I have long layover in Dubai) 4.) I don't know if it's due to bad weather, but this flight, QR 933 was the roughest flight I have been on, not just short turbulence but long hours, maybe 3 hours. I was so dizzy and couldn't sleep. I signed up on privileged member club because I'm looking forward that Qatar would be the best choice for Airline. This review is just one of many reviews that should be looked at. Considering that you should continuously develop and aim to bounce back on the top. Do not settle for "okay", do not settle for second spot. Be the best, and compete for the first. Thank you for a safe flight. I'm looking forward for another flight with you. -Jerson Belir, first time flyer"
Pros: "Attentive flight attendants, good entertainment selection, and yummy food."
Great cabin crews, great service, great response from the officials!
Cons: "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."
Cons: "Better inflight entertainment"
Pros: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
Cons: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
Cons: "Fly Dubai are just substandard. The codeshare flight are ruining the reputation of Emirates."
Pros: "I really appreciated the upgrade"
Pros: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Cons: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Cons: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
Pros: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Cons: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Pros: "The crews"
Cons: "The wifi is bad the food is bad im in business class"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Pros: "Footrest would be good for a long haul flight."
Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Cons: "No Bassinet provided. Staff was not friendly One of them was very rude. Food was not good. Couldn't get a vegetarian food"
Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."
Pros: "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
Cons: "The crew were really young and not very talkative."
Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."
Pros: "Good facilities, food and entertaniment. Seat comfort not so good."
Pros: "Food n movie selection"
Cons: "Noisy seat n very less leg room"
Pros: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Cons: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."
Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"
Pros: "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
Pros: "The entertainment system"
Cons: "Everything else"
Pros: "The crew was very nice and professional. I want to hightlight the exceptional quality of the meal served"
Pros: "I requested a blanket for my Son and was told there was none available....."
Cons: "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."
Pros: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Cons: "Boarding was a bit disorganized."
Pros: "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."
Cons: "I and my friend booked together but we had to sit separate. All round trip. What the hell? The plane wasnt even full."
Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."
Pros: "First of I was bumpedI to business without asking. I appreciated ho attentive the flight attendants were. I also enjoyed the gourmet airline food."
Cons: "The flight was little crowded but over all it was OK the food service was late and meal was delivered one hour late"
Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"
Pros: "love everything about Emirates!"
Pros: "Staff were great. Food was good."
Cons: "I had thought all crew was on training. Service was poor"
Pros: "Great service, wonderful / super attentive crew"
Cons: "Needed an extra blanket as it was very cold & they had run out of blankets (not a big deal, just a small comfort). Had a few minor issues with movies loading, but also not a big deal."
Pros: "A380 was comfortable with good entertainment"
Cons: "Attitude of Emirates ground staff and crew. Compare to Emirates Singapore Airpines staff are more polite and helpful."
Pros: "Variety and choice of media entertainment was superb. Enjoyed the food and service."
Pros: "Good seat size and space, very comfortable. Excellent entertainment."
Cons: "One food selection was good, another just plain bad."
Pros: "The A380 is a beautiful aircraft. Smooth and quiet. Great movie choices. Crew friendly and mostly efficient. Great value for money!"
Cons: "Confusion with wrong menus being handed out - on 2 flights!"
Pros: "Great short flight. Very smooth star to finish."
Cons: "Earlier travel and respect of initial timing. If they also afforded a place to rest for the long lay over in turkey."
Pros: "Punctuality. I also had an upgrade which was super great!"
Cons: "More choices of movies would be great for long hauls"
Cons: "Food had only beef options"
Pros: "Customer service was excellent and food was restaurant grade!"
Cons: "Nothing comes to my minds"
Pros: "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Cons: "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
Cons: "It was warm on plane"
Pros: "Entertainment screens good"
Cons: "On the flight from Istanbul to Malaga the entertainment screens were very poor."
Pros: "Sweet crew members"
Pros: "Great choice of recently released movies."
Cons: "Why were they first from the Turkish Airlines staf to puschese new tickets and pay out of packet"
Pros: "I was lucky enough to have a whole row to myself. Otherwise, it would be the regular cramped seating arrangement that is on all airlines."
Pros: "Great hospitality for a reasonable price - crew very attentive"
Pros: "The food, crew & entertainment system"
Cons: "The flight was delayed over two hours causing great stress and worry about missing our next flight, which we did. As there were many of us on the neit flight also I wonder if any effort was made to hold that flight for us."
Pros: "Screan for every passenger to play"
Pros: "Flight was on time, great cabin crew."
Cons: "Seats and Food was not as good as it used to be."
Pros: "great food! competent crew. all efficient and good."
Cons: "an extra beverage service in the middle of the flight would be nice, but that's okay."
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Cons: "They lost one of our bags."
Pros: "Great service on and off board. Great and very comfortable airplane."
Pros: "They treated us so well--always with a smile! The crew always went out of their way for our comfort and we really enjoyed the flight--as much as a long overseas flight can be enjoyed, that is!"
Cons: "Sometimes we didn't have a choice on the food because one of the two choices was gone until it got to us, but we still enjoyed the different food than we usually eat."
Pros: "Short flight with no issues."
Cons: "No problems--everything average."
Pros: "The crew was very helpful in getting the Wi-Fi to work on my phone. The food was delicious."
Cons: "Not enough leg room for me at 6'3"ans the guy in front of me reclined his seat for the whole 12 hour flight!"
Pros: "Food, entertainment, crew were all great"
Cons: "Very cold in cabin"
Pros: "Clean, efficient, on time"
Pros: "We got the two outside seats returning, and it made all the difference (we had the center row on our flight to Rome)."
Pros: "Great Food, adequate seating, helpful staff, efficient boarding"
Cons: "The airplane was a really warm temperature when we boarded."
Pros: "Onboarding, crew attention, lounge access"
Cons: "Food was even better in Turkish Airlines before."
Pros: "Food and service was excellent."
Cons: "Get rid of the foot rest, it blocks the ability to stretch your legs during a long flight. As a result, it was a very uncomfortable flight. I do not know of any other long haul airlines that have these. I will probably not fly Turkish Airlines on any flights over 3 hours due to the cramped space caused by your footrests. Other than space, everything else was excellent."
Pros: "Professional and helpful crew, clean airplane."
Cons: "Flights was late, no information was given as to when the flight would board or the reason the flight was late."
Pros: "It's been few years that I took Turkish Airline flight, but the service and crew and the aircraft were top notch. It felt like Virgin Atlantics flight and better. I flew with my 3 yo and the stuff kept spoiling him with goodie bags. On the way there (it was overnight flight) I'll give it 5 out of 5 and on the way back - it was a bit cold on the flight, it might be just me, however. The food also seemed better on the way to Turkey; on the way back I found myself hungry more often and the food was not as good (day flight). Excellent, will definitely fly again, just for the service and the experience!!"
Cons: "On the way back - it was a bit cold on the flight, it might be just me, however. On the way back I found myself hungry more often and the food was not as good (day flight)."
Pros: "Great service; lots of food,drinks,considering the short duration of the flight as well as headphones,blanket and a pillow"
Cons: "gerat flight,no complaints."
Pros: "The entertainment part."
Cons: "It wasn't comfortable. They never give you a gate number in your ticket and I had to go and ask for it many times.No Internet, you had to pay to get access, why should I when you pay a lot of money for your ticket. Food choices sucked because they said sorry we only have one item from the menu...really? You are making me eat something that I don't want to eat.."
Pros: "The food on Turkish Airlines is fantastic, and the crew are exceptionally polite. Actually the best meals I've eaten on an airplane."
Cons: "On my flight from Istambul to NYC I was told I had been given an aisle seat but in fact I got the middle of the middle. If there were no aisle seats left, it would have been better if the person had just told me that, rather than saying I had an aisle seat, and I found out later. It was very distressing because I have diverticulitis, which is a serious stomach complaint, which means I need to be able to get to the loo! I felt that they could have been more understanding about this."
Pros: "Good food great passenger service."
Cons: "Having to take a bus to plane"
Pros: "Attention, service, flight."
Pros: "The staff was really friendly, food was great and there was plenty of entertainment during the flight."
Cons: "I couldn't accumulate my miles."
Cons: "The fact that they were not helpful to my dad"
Cons: "he delay and not knowing much about what the cause was. Having to keep awake in early dawn and have a flight delay can destroy the start of a long awatited vacation."
Pros: "food, entertainment"
Cons: "too small legroom, waiting for the boarding in the Airport was crowded"
Pros: "food, staff"
Cons: "when the person in front of you reclines, the entertainment screen is WAY to close to read anything"
Pros: "Great staff Best airline food"
Cons: "Nothing to not like"
Pros: "on time performance for flight"
Cons: "Cabin crew not very responsive on requests"
Pros: "I was very comfortable as there were empty seats in my row and I could sleep a bit. Also I have a bad hip and the extra room was very helpful for adjusting my position as needed. food was good and staff pleasant. I enjoyed 2 movies."
Cons: "The bathroom facility which I used on the plane was very dirty at the time I used it."
Cons: "The service is slow and flight crew do not go out of their way to connect or provide extra service. In fact they"
Pros: "People, aircraft, everything, especially the Lounge"
Cons: "Except the fact that I can only buy a Gold card three times. Why?"