Pros: "New airplane. Ability to use my own device to view entertainment."
Cons: "No vegetarian hot food options."
Pros: "Great crew even for such a short flight."
Cons: "Short flight great friendly service."
Pros: "Snack, cocktail, quick boarding, early landing"
Cons: "The seat is nice and wide but has a tiny upturn at the back which is uncomfortable after 2 hours."
Pros: "Comfortable seating, and no loud engines"
Cons: "perfect as is."
Cons: "Entertainment and seats"
Pros: "Short flight."
Cons: "Boarding process was slow."
Pros: "Hawaiian Air is very well run. Just a good experience compared to the other carriers... I wish Delta and United's fleets were as clean and efficient."
Cons: "Well, we sat next to two babies. I think what Japan air is doing is right."
Pros: "Kind crew Left late but made up time in the air"
Cons: "Very crammed seats No entertainment even though I called and asked before the flight and was told there was"
Cons: "Maintenance delay of two hours."
Cons: "Incoming plane was late, but we made it to Kona in good time, and we were out of the airport and at our lodging 30 minutes before I thought we would be, so we must have been on time"
Cons: "Canceled flight, major next day flight detour!"
Pros: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."
Cons: "The food options were severely limited; NO vegetarian/vegan options."
Cons: "New app for entertainment"
Cons: "Flight was 2 hours delayed so missed lunch and wasted more than half a day in the airport instead of enjoying my vacation"
Pros: "Hawaiian Airline staff attempted to accommodate a delayed flight by rescheduling but caused a 12 hour delay in the process. My flight actually left a little after schedule and they gave our seats away while we were standing at the gate trying to straighten out our connection flight. Poor execution"
Cons: "The whole experience"
Pros: "Everything was great."
Pros: "Non stop very good"
Cons: "Served no vegetarian lunch just chicken"
Pros: "Fantastic attendants, clean, overal A+"
Pros: "I like biking through kayak. I just wished they could warm u.s but too book a1 way flight to NZ because your wasting money."
Cons: "I booked a 1 day trip not realizing I could only book a round trip tick to get in new Zealand. I almost missed my flight and had to book another 1 way trip.. wasting over $100 dollars. That ruined my flight exp."
Pros: "They were a lot of vacant seats. Everybody could've have their own row if they wanted to. Crew was amazing, they made the short flight go by faster with their aloha spirit and smiles."
Cons: "No complaints."
Pros: "The incoming flight was a bit late, but the crew wasted NO time getting the next passengers onboard. They were extremely efficient and I was impressed."
Cons: "No complaints"
Cons: "Poor entertainment. Poor meal servir (no vegetarian options). Old planes."
Pros: "The entertainment was good"
Cons: "The food was terrible and my seat didn't recline which made for a very uncomfortable long trip"
Pros: "Service was friendly"
Cons: "Hawaiian Airlines changed our seats both to and from Lihu'e. My wife and I were traveling with another couple. We booked our flights together and chose our seats so we could sit together. On both flights we were separated. Why give the purchaser an option to pick seats if the airlines changes them with no warning? Also, the in-flight entertainment was non-existent."
Cons: "When we knew that we were going to miss our flight because of the slide by Honale,i we tried to contact someone about changing our flight time for over 3 hours and never got to talk to anyone. So we had to book with another airline and had to spend an extra night in a very expensive motel. This was a very frustrating experience and very stressful. We are not very happy with Hawaiian Airlines customer service."
Cons: "The women at the gate were total bitches. Rude. Poor costumer service. And not very helpful. The main woman ( Hawaiian mix looking ) was very rude and stuck up. You need to retrain her!!! I will never book that flight ever again !!! Very disappointed. Rather go with Delta!!!"
Cons: "Plane showed up 2 1/2 hours late. Seats in terminal were very uncomfortable and staff had no clue what was going on. They had 3 flights trying to leave from same gate at same time. Plane seats were also very uncomfortable. Once plane was boarded and on way pilot came on and blamed the delay on maintenance issues and weather. Airline delay caused 2 hour delay getting our rental car. We didn't get to our lodging until midnight and should have been there by 7 pm."
Cons: "Food option is lousy - instead of sandwiches, just give me some fruit or vegetables or hard boiled eggs. And the entertainment options are mostly paid - terrible for kids. We had children screaming on the whole flight and this might have been helped if you offered free kids selections on the entertainment. Even Delta and Alaska offer free entertainment. And I was surprised there was no Wifi either."
Pros: "No food for Vegetarians have to starve for six to 7 hours flight ( Two people-2 Travellers)"
Cons: "No vegetarian food"
Pros: "The free meals were lovely"
Cons: "The complementary wine offered tasting awful. This does not reflect badly on the company I just know there is cheap wine available in bulk that is much better than what was served."
Cons: "No vegetarian option for the second meal for my girlfriend. It was just sandwiches, how hard is it to have a meatless option? For the first meal she simply ate around the chicken as no mention was made of a veg option, and the flight crew was so brusque and in a hurry it wasn’t possible to flag them down and inquire."
Pros: "Friendly service. Clean nice plane."
Cons: "The landing was harsh."
Pros: "The crew was friendly"
Cons: "There were no outlets to charge laptops"
Pros: "Comfortable roomy seats"
Cons: "On the return flight they charged for tv, the initial flight it was free."
Cons: "They destroyed us a new samsonite suitcase"
Pros: "Plane was fine once boarded"
Cons: "Seemed like workers didn't know what they exactly where doing got told several different things by different employees . They also had people doing some what seemened to be really Unnecessary stuff."
Pros: "I enjoyed the food service."
Cons: "The plane landed late and then we drove around the tarmac for an hour! This was frustrating"
Pros: "I like that they actually serve food, snacks, drinks, complimentary glass of wine, and everyone is nice!"
Cons: "I had my own entertainment so I was fine with my iPad, but some airlines have tv's for everyone! Their movie screens played Hawaiian music videos, after one I was bored! Too many waterfalls, which is something I never thought I'd say"
Cons: "The baggage took almost an hour to be retrieved. Specifically the staff was inadequate to unload baggage. The last things to be returned were all of the car seats, meaning the already late flight for families waited over an hour to leave the airport."
Pros: "The crew was super nice, and the rest of the experience felt like it was designed around us being as comfortable and happy as possible."
Cons: "The security guard made me go through security twice and then pointed me in the wrong direction to the gate and made me miss my flight"
Pros: "First time I was given a free meal on a plane in decades."
Pros: "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
Cons: "Everything was great. Aircraft wasn't super updated but no problem!"
Cons: "Let me start by saying.. I never ever leave negative comments; and two, I apologize for th long winded message.. but I'm still fuming!! My husband and I both had smaller roller carry on bags traveling with us. When we approached the plane through the gate, the Hawaiian Airlines staff told us there wasn't anymore room for our bags, and that they would have to be checked. Whenever this has been done on other airlines, they always return your bag to you as soon as you get off the plane... not this time! Our bags were sent to baggage claim, and we had a connecting flight with a very short layover window! This means that we were FORCED to leave the airport area, retrieve our bags from baggage claim, go through security AGAIN and almost miss our connecting flight! I expressed to the crew immediately after we got off the plane our situation and that we were never even given an option to give them our bags as we would have never opted in for going all the way out and all the way back in to get to our connection (SO stressful!!). Make a long story short, the staff lied to us about where our bags were going, were NOT helpful when I told them that we needed our bags, and showed no concern or sympathy that we may miss out connecting flight because of their mistake. Winded, mad and extremely late.. we barely got on the connection.. NO THANKS TO THE HAWAIIAN AIRLINES STAFF! Will never fly Hawaiian again!"
Pros: "The text messages on flight information updates were very nice"
Cons: "I bought 3 tickets for 5 flights counting connecting flights, all purchased at the same time. I could not access the select seats option at the time of purchase. The computer chose to seat each of the 3 persons in my party in different rows on every flight. When I checked in to print boarding passes I could access the select seat option but there was a $10 charge per seat change, per flight. Since I would need to move at least 2 people per flight to sit together that would add at least $100 to our trip costs."
Pros: "The service was excellent & what a surprise that food was good and excellent"
Cons: "would like complimentary TV channels and movies"
Pros: "Seat was roomier. Food was good."
Cons: "I wasn’t one of the passengers but it’s unbelievable that United was denying passengers in zone 5 to take their carry on. You can’t take what you are going to use during the flight, it is not normal. Is that a joke or what?"
Pros: "The crew was great. The flight arrived on time even though there was a mechanical delay."
Cons: "arrived 24 hours late. had to stay overnight in Newark. And United lost our luggage. The worst trip I have ever had."
Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."
Cons: "To actually be on it would’ve been awesome"
Pros: "Excellent crew, really liked large overhead bin capacity on this 737-800, and excellent boarding."
Cons: "United apparently insists on making entertainment available only through its United app and personal devices. That may be OK for lots of passengers, but we prefer the entertainment options available on almost every other airline that flies internationally and long distance domestic flights."
Pros: "Food was actually quite decent"
Cons: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Cons: "The unplanned layover in HNL was very poorly handled."
Cons: "Didn't realize when we booked our seats that they were basic economy and we couldn't upgrade or change them. I was seated away from my husband, beside a very large man who hugged the armrest and munched loudly on corn chips. For 5 hours. Movie headphones were poor. No leg room and I'm 5'4", 125 lbs."
Pros: "The cabin crew was horrible. When serving refreshments during the flight, I was ignored repeatedly when I asked for a soda. My wife sitting next to me, and the other passenger on our row were served. I asked the flight attendant 5 times for a drink and never received it."
Cons: "fire the flight attendant, and find somebody who cares for their customers."
Cons: "The basic economy fare is not explained well when purchasing ticket. Insane that you can buy a ticket for your toddler child who is flying with you but can not request to sit next to them. And no overhead carry on is ridiculous. Have had so many problems with United this may be the final straw."
Pros: "The cabin was actually warm & toasty...used to it being chilly. Knocked everyone out for the flight. Staff was friendly & professional"
Cons: "It may have been a little too warm."
Cons: "First class seat and it barely reclined at all"
Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Pros: "The variety of movies"
Cons: "No daily wifi"
Pros: "quick fast and no nonsense, nothing to worry about on a 30 minutes. Hawaiian gets you there fast and mostly on time."
Pros: "Quick and easy flight"
Pros: "The plane took of and arrived safely and on time. The entertainment was decent."
Cons: "1/2 bag of pretzels for a ~6 hour flight? Are you kidding me! The whole ride was sweltering hot. United flight attendants almost universally hate their jobs and they let it show. The entertainment system takes up half of the room under the seat, as if things weren’t cramped enough already."
Pros: "I am amazed st how we still have to pay for stuff onboard. I normally fly international; so, fun to see that they are charging for food."
Cons: "United is OK and the service is very good overall. The point is to fly, arrive safely and on time. I wish I didn’t have to deal with TSA even with precheck."
Pros: "I got super lucky and had three seats to myself, it's a long flight just over 12hrs and good sleep is precious. The entertainment options were excellent and I watched some great first run movies. Food was quite good with options, beverage service standard. Restrooms were readily accessible and "clean.""
Cons: "We left SFO an hour late waiting for a handful of late passengers - good for them though, eh? The rest of the passengers on plane were packed in like sardines. Seemed to me that too much space on plane dedicated to the premium 'cabins' for the uber rich, but they were interesting to look at."
Cons: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Cons: "We boarded the plane and due to "mechanical problem", we sat on the tarmac for ~3 hours before departing. This led to missing our connection at LAX and then missing our connection in ORD to State College tacking 6 extra hours to the trip. The late arrival and full work schedule the next day left me exhausted and got a nasty cold as a consequence. I find the frequency of mechanical problem delays to be high and increasing."
Cons: "Again, a late flight. Plane not at airport yet. Haven't boarded yet!"
Pros: "See above"
Cons: "See above"
Pros: "Smooth easy flight."
Cons: "The only real downside was seat 22D headphone jack was broken so it made for a long flight but I played some games."
Pros: "The crew was great."
Cons: "Hard seats....."
Pros: "Generally, a good flight experience. The crew were polite and professional."
Cons: "The flight was delayed. There seats were too close for comfort and the aircraft had an odor. When we finally arrived in Newark, we were sent to the wrong gate by the operations team. After we were moved to the correct gate there were issues connecting the jetway."
Cons: "It was freezing on the flight no blankets. A lot of turbulence and a very hard landing. Not pleasant at all."
Pros: "I liked that I personally wasn't beaten in the face"
Cons: "I don't like United. They can suck a fat one."
Pros: "Boarding was as it should be. The flight crew were friendly and did their jobs well."
Cons: "Two of the movie screens in our row were broken. The seats are rediculously tight. Leg room is terrible."
Pros: "Friendly staff, and an informative pilot."
Cons: "Flight got cancelled cause of issues with plane. Took over 5 hours in line to get to the counter to talk to someone. There were only 2 counter people for first 3 hours. Once at counter ther had to put us on flight for next day. (Just informed 5 min ago that flight has been delayed another day cause of plane issues.) they couldn't get us to sit together which I understand but also put me in a middle seat which I'm clostraphobic so that sucks. Told me that I can book a hotel to stay at and they would reimburse me.... eventually. Fought over that for an hour and they finally agreed to pay for Hotel. Overall the trip was great but the departure from Kauai has been real bad. Still waiting to leave the island."
Pros: "Crew worked hard and were terrific."
Pros: "It was a smooth flight."
Cons: "Plane change from lie down seats to regular. Intermittent sound on TV. Only movies & not very good. Attendant spilled water on me & iPad filling glass for window passenger. Seat reclinred but needed to be manually pulled upright. Not very good value for 1st class ticket price."
Cons: "My scooter should have been gate checked to BWI. instead it was only checked to LAX due to a error at the gate. It arrived 14choirs later."
Pros: "Every one including the crew was very nice and polite"
Cons: "We left late and my seat was very uncomfortable"
Pros: "The crew was awesome very patient understanding and amazing, not having available entertainment like some of the other Airlines in the seat was not very satisfying to say the least"
Cons: "A group of passengers delayed our flight by bringing too many bags on board that were unable to be stored away. I hope the process of boarding and upset a lot of people"
Pros: "Good movie choices"
Cons: "No food. Just some peanuts"
Pros: "Speed and friendly staff"
Pros: "I like how courteous the attendants were."
Cons: "We had many delays with the system down. We ended up in lines at the airport for nearly 3 hours. Also, it would have been nice to be given food for that long of a flight."
Pros: "I really appreciate them getting us there safely the crew was fine and it was nice to have tvs on each seat complimentary it really helps having something else to take you away mentally when physically your crammed together and it's really not comfortable or pleasant. I think the staff and crew were just fine though it's just flying has gotten to be something I don't enjoy and want to avoid as much as possible it's that way with most airlines though I think her blue is a little better on seat space and usually always has the tvs but yeah they are limited where they fly and it I is just expensive and uncomfortable to fly I think."
Cons: "Uncomfortable and expensive."
Cons: "United canceled my reservation without any explanation. The Worst customer service ever!!!!"
Pros: "The crew was great. I also forgot something on the plane and they held it for me, that was great!"
Cons: "The flight was delayed an hour and a half so I missed my wedding rehearsal. Also I wasn't even assigned a seat until right before boarding when I had checked in hours before."
Pros: "Chairs were comfortable on this plane"