Flight attendants are always pleasant and helpful. Pilot kept us updated.
No refunds for flights that I could not take due to Covid restrictions
Pros: "Comfortable seats."
Cons: "Repeatedly delayed, almost missed my next flight"
Pros: "We did not fly on this flight."
Cons: "We did not fly on this flight."
Pros: "The crew is consistently wonderful!"
Pros: "Hasn’t occurred yet"
Cons: "Hasn’t occurred yet"
Pros: "Well coordinated loading of plane. Good food service. Well informed.."
Cons: "I was turned away at the gate and was unable to board the plane. It was an awful experience!"
Pros: "Non stop flight"
Cons: "Staff not wake me up even after requesting they not wake me up to force feed a meal."
Cons: "Food in business class and more choice of movies"
Cons: "I can’t be more demanding. Everything on the flight were good."
Pros: "I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane."
Cons: "No issues that caused us any problems."
Pros: "The crew were very welcoming and made you feel special. The food was great! The burger was tremendous! The films very up to date."
Cons: "The seat is comfortable but doesnt recline enough, I dont like the fact that you need to flip the seat to get it flat, when is it flat its rock hard! Good on AirNZ for providing the foam mattress topper it helps. ButOnce its flat you cant really watch TV."
Cons: "Terrible customer service."
Pros: "Everything else."
Cons: "The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount."
Pros: "Very friendly flight attendants"
Cons: "Constant threats about weight of carryons & then didn’t check or weigh anything"
Pros: "Baggage made it all the way to Queenstown from Perth"
Cons: "Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us."
Pros: "Comfortable seats"
Pros: "Nice flight"
Cons: "That they left my luggage, 1 piece off entire flight! A brightly patterned piece! In 50 years of flying!!! Has NEVER happened! Had to spend the 1st several hours running around looking for underwear and jacket! Not a great start to vacation! And $100 nzd doesn't buy much!"
Pros: "Good selection of movies I thought."
Cons: "The flight was delayed by 50 mins. Missed my connecting flight from Auckland, so had to spend 3 hours at the airport. A voucher for internet access would’ve been nice."
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"
Pros: "Quick boarding"
Cons: "Delayed for about one hour."
Pros: "Punctuality. Confortable plane."
Pros: "Crew were friendly"
Cons: "Vegetarian options were all very similar. Over a 32 hour flight time I was provided with beans for breakfast/lunch and dinner. I would have preferrred more variety. Also being seated between two others was quiet uncomfortable for a long journey flight."
Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"
Pros: "friendly staff, ease of boarding"
Pros: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Cons: "I can't complain about anything with Air New Zealand....I loved each flight with them."
Pros: "The customer service was great when I missed my flight."
Cons: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Pros: "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
Cons: "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."
Cons: "Unable to check-in online because of an international connection. Also, we need to pay extra for everything."
Pros: "The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff."
Cons: "Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling."
Pros: "Everything! It's Air NZ!"
Cons: "The staff asked for my return ticket to the U.S. I told them I have a round trip ticket from and to Japan. I have to show them my U. S. Navy identification card otherwise Air New Zealand would not have processed my boarding pass ticket. Air New Zealand discriminates."
Pros: "Air NZ are great. Kayak are not,"
Cons: "I couldn’t tell about the food and entertainment because even after several call to Kayak trying to upgrade to a flight where food and entertainment were included because it said “no meal service” on my itinerary I was assured they were included and what do you know. They weren’t. I will never be using Kayak again. Very poor serve from people I phoned. They did no know what they were doing."
Pros: "Staff was nice."
Cons: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Pros: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
Cons: "Someone sitting in my seat already!"
Cons: "Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in."
Pros: "Crew were very human unlike in the industry. Seat next to me was empty, I requested to change the seat Ms. Aimee the crew let me after safe cruising. Best part is, the seat was sky couch or premium economy and she let me use it. If it would be other airlines they would mindlessly refuse it. High level of courteousy and sense of exellent service displayed. All airlines should learn"
Cons: "Food could get better."
Pros: "Everything about this flight was superb. The staff was very nice, the seating area was spacious and relaxing and the lights inside were super fun! Everything ran on time and the food was actually quite good."
Cons: "My dead would not recline, but I would not find any fault with my flight even with that."
Cons: "We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk."
Pros: "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
Cons: "The wine was delicious and I wanted more"
Very good service throughout.
Pros: "Crew ok"
Cons: "Seat comfort and meals left a lot to be desired..."
Pros: "Nice amenities, very efficient"
Cons: "That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane"
Pros: "The departure was on time and arrival before time. The comfortable headphone The menu with possibility choose a dish before hand."
Cons: "Passport control in San Francisco took a very long time."
Pros: "Crew was helpful"
Cons: "3hrs late"
Cons: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Pros: "Although this is a small plane the seats seemed to have more room than the larger plane from Sydney to Brisbane We weren't delayed by much. The onboard snacks were nice."
Cons: "The plane from Wagga Wagga to Sydney was hot while we were waiting for take off as no air was circulated until we started to taxi."
Pros: "Online check in"
Cons: "Boarding was slow and disorganised, food was cold and tasteless (chicken noodle) not helped that I had to wait for cutlery to be able to eat it"
Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Cons: "Disembarking.... No gate so had to get bus to shuttle to terminal... 1 bus for nearly 1000 passengers.... Took nearly 90 minutes to get off plane."
Cons: "Seats are old and small. Not worth the cost of business class ticket. Dreamliner a million times better than a380"
Cons: "Check in personal at Australia was very bad attitude and service"
Pros: "For a coach flight it was pretty standard. I did feel the penne pasta that I had for dinner was a little lacking. Breakfast was good."
Cons: "Legroom seems to be getting less and less."
Pros: "Excellent service. Comfortable seats."
Cons: "Nothing comes to mind"
Pros: "Crews in flight are friendly Meals are decent Movie collection in flight are plenty"
Cons: "Can't check in via mobile app nor kiosk in airport Still using 747. The plane could be made in 70s? 80s?"
Pros: "Staff were friendly."
Cons: "A tiny pla? A bumpy flight. You should get the heads up about such small planes."
Pros: "Once we boarded the experience was positive."
Cons: "The flight was late causing me to be late for a meeting"
Cons: "They only offered pretzels."
Cons: "Really unnecessary delays."
Pros: "Friendly customer service crew, nice amenities kit, and quick boarding."
Pros: "Enough room.. 3 seats for myselfe"
Pros: "Great service"
Cons: "The boarding process with qantas domestic is always chaotic. No one is policed on their seat numbers, status or fare class. this creates a chaotic process for boarding and securing overhead luggage space for higher fare paying customers"
Pros: "The staff are some of the best in the sky"
Cons: "The usual riff raff amongst passengers"
Pros: "The crew is always pleasant and helpful."
Cons: "The business class seats are average at best. The dinner service is good but not well coordinated. The cheese platter at dessert is really anticlimactic. I look forward to international biz class meals, but I want this to be better."
Pros: "Crew, food and entertainment were good."
Cons: "Still cramped esp when front seat reclines. Seats are very uncomfortable by end of flight."
Pros: "The crew take time to talk to you, and everyone of them has a smile. The in flight meals were great, not typical airline TV dinners. They were good meals. The entertainment selection is outstanding, especially for a 14-hour flight. power outlets work, and they even have snacks in the galley area like Lufthansa so if you need a soft drink, coffee or candy...it is there all during the flight. A long flight could not be made easier"
Pros: "Comfortable chairs."
Cons: "With an almost 3 hour delay the lack of information from Qantas staff was infuriating and we were held in what felt like a ‘holding pen’"
Cons: "My seat got moved when I had pre-selected them. The power outlet between the seats didn't work so I couldn't use my CPAP. The earphones/jack would only have sound in 1 ear."
Pros: "I didn't die; also was able to change from middle seat to aisle"
Cons: "- unable to check in online - unable to check in at kisok at airport - belts broke while waiting to drop bag, took forever - there was a leak above my seat, water kept dripping on me - only 1 of 3 options available for dinner meal, did not get the one I wanted; chicken was disgusting - person in front of me was given first choice of breakfast since he didn't get his dinner choice, I was not offered the same preference - my breakfast choice ran out right before the attendants got to me, got screwed again - crew did not apologize or make it up to me"
Pros: "I watched heaps of movies and programs."
Pros: "Complementary food, movies, shows, and beverages"
Cons: "The delay was just disappointing"
Pros: "Thanks Qantas for a great trip home. Good food and service."
Cons: "The new uniform look is terrible."
Pros: "I had an exit row seat so being tall this was very much appreciated"
Cons: "no problems"
Pros: "The interior of the seats a very nice. QANTAS blankets and cushions are comfortable. I also like the little drop down net under the seat for you feet to rest in. The QANTAS flight staff are great. I also like that they don't go down the aisle with trolleys a lot (just for the meals) and that they just come around with jug and cup for drinks."
Pros: "Everything went smoothly, cabin crew were friendly and helpful. Food was tasty, but portion rather small."
Cons: "Didn't like that every time someone nearby used the entertainment - watched a film I think, my film changed."
Cons: "Food: Japanese fried chicken was soggy. Economy space is cramped, and stuck next to a guy who invaded into my space and guy in front leant his seat back. Overnight flight but couldn't sleep when it was so cramped (when usually I can without problem on other flights)"
Pros: "The crew was very friendly and helpful and we were provided with breakfast even on this shorter flight."
Cons: "They didn't have as big of a selection of movies on their smaller plane."
Cons: "I was surprised that we were flying a different carrier than Emirates"
Cons: "Delays at the airport Economy very uncomfortable Crappy food"
Pros: "registration was easy and well organized. Kosher food was perfect and served timely. Crew was polite and helping immediately. Everything was comfortable, except the quality of earphones ."
Pros: "They went above and beyond"
Cons: "All was great"
Pros: "plane will clean and service pleasant. hot meal service on 2.5 hour fight."
Cons: "limit weight of roller carry on limited to 8 kg, though did not check weight of shoulder bags New Zealand immigration is intense with bio inspection - check that you do not have any nuts or other issues as took a long time to inspect packaged food bought at Sydney airport Prior to check-in, needed evidence of flight leaving New Zealand, not just confirm number - paper with actual ticket number"
Pros: "The check in process was seamless - we did not queue at all The crew were great and gave us a bottle of bubbles when we landed The food was surprisingly good"
Cons: "The entertainment on board was really disappointing"
Pros: "I booked by flight last minute due to a family emergency overseas. As such, I arrived to the airport a little later than I should have, the passengers had boarded the flight. The ground crew couldn't have been nicer in expediting my boarding and getting me on the flight. I can't thank them enough. Top service. Thank you. The flight still arrived 25 min early after great snack and smooth flight."
Pros: "Staff obliging food excellent on time all good"
Cons: "All good"
Pros: "I liked that my baggage was returned to an address I gave the staff. However, my baggage was recovered and only delivered to me the Next evening at 6 p.m:(. It was most inconvenient as I had clothing For a graduation function I had to miss due to no baggage. :(:(:"
Cons: "I was most surprised to have NO baggage to arrive in Tokyo Especially as business class priority baggage. Staff at baggage handling in Tokyo were extremely helpful But NO compensation was given to allow me to purchase Basic materials. I was yoke I can collect $80 at Sydney airport On return!!!!!"
Pros: "Smooth boarding and landing. Flight time is great. Not very many disruptions in the overnight flight."
Cons: "The check-in process is overly long. Being a low cost carrier doesn't mean you need to sacrifice efficiency on this part. This could be much smoother with an automated bag drop are for international flights or a check-in at the oversized X-ray machine (since so many people bring skis & surfboards."
Pros: "We got to queenstown a little bit sooner"
Cons: "They have crazy expensive fees for luggage if over weight..I will not choose them again"
Cons: "No free checked bags. No free drinks - not even water. Limited weight for carryon bags. Choosing a seat costs extra money."
Pros: "The crew were amazing."
Cons: "The cost to check baggage was very high and hard to complete ahead of time."
Pros: "Was a smaller aircraft and a spacious flight"
Cons: "No complimentary food or snack or drinks!!"
Pros: "Less expensive flight"
Cons: "Charging for tea/coffee/water is over the top."
Pros: "the pilot greeted and said goodbye to everyone"
Cons: "they don't offer refreshments to everyone, you have to ask for them"
Cons: "Baggage policies were not clear. I thought you got one carry on and one checked bag up to 20 kg. But then when checking in online, it appeared you needed to pay for baggage based on weight. I tried to do it online, but wouldn't accept my payment. Got to airport, long line, tried to use kiosk to complete check in, wouldn't allow me to. Waited in line, only to be told I had a payment due and had to go to service desk. My friend was checking in with me, and did not have to pay for luggage. Meanwhile the gate agent changed her mind, said she could accept my payment there, then we had to go through the exercise of lightening our carry ons (which we had made heavier to avoid excess baggage fee). So I ended up paying for bags, friend did not, yet we had the same bags/weights. Flight was delayed 15 minutes per the kiosk, when asked gate agent, she said it was not, but in reality it was. not a pleasant experience, policies not clear and not uniformly enforced. Flight itself was ok. I probably will not fly Jetstar again."
Cons: "We were charged $225 nzd for our luggage at the airport which was much more than our plane tickets."
Cons: "Baggage and seating policy."
Pros: "Out Jetstar flight from Cairns arrived late and we had unacceptable assistance to make our connecting flight to Queenstown. Missed our flight. Rebooked ourselves for tomorrow. Cost us $1000."
Cons: "See above"
Cons: "Flight took off late. 7kg for a carry on is hard to do."
Pros: "No redeeming factors with awful customer service. I missed my connecting flight due to another flight being late. As a result, I called them to notify them I would not be able to make the flight and asked to switch flights. After explaining the situation, they refused to waive the flight change fee and even charged additional fees even though I had no control of the situation. They took advantage of the situation I was forced into and have no ethics. Absolute garbage."
Cons: "See above. A terrible airline who treats paying customers with disrespect and takes advantage of the situation. I will never fly with this airline again."
Pros: "This was the our first time flying with Jetstar a we were very pleased. The loading process was great quick and smooth. Its unbelievable to think that more airlines do not load back to front. The crew was extremely nice and cheerful and made the experience a great one for my wife and I."
Pros: "Nice and smooth flight."
Cons: "I wished the seats were bigger a bit"
Cons: "Check in for the flight was a disaster. But we got there only a little delayed from a typhoon."
Pros: "Smooth quick flight!"
Cons: "Wish we had known you don't even get a free cup of soda, water, or coffee.. But a short flight so was ok... No frills, cramped, but ok for a short trip! (husband is 6.1 feet and couldn't put knees together in front of him)"
Cons: "Baggage fees, but that is to be expected now"
Pros: "unlimited movies because flight was delayed"
Cons: "$100+ for luggage, no blanket or pillows, $4 Water"
Cons: "The airline attitude. Aggressive and punitive, Absolutively not even sightly friendly. Much worst than RyanAir."
Cons: "Just because we bought the luggage at the airport instead of online they charged us MORE THAN FOUR TIMES THE PRICE for our luggage. It ended up being more than the cost of two return flights combined!!!! Avoid Jetstar like the plague that they are."
Pros: "Not but that stood out that was good. The crew es nice."
Cons: "The seats are quite uncomfortable and everything including water is at an additional cost. The baggage is extra unless you are just taking the clothes on you back."
Pros: "Baggage fees are extremely high, about the price of an additional ticket. Kayak didn't do a great job at explaining how to secure multiple baggage pieces in advance. Kayak provided no information on meal/drink advance order/purchase options. This was my fort time flying this airline and I didn't know what to expect. We experienced a mechanical issue feat but the pilot was great at providing updates. We were later delayed due to another aircrafts gas spill on the tarmac. Again, great communication from the flight deck. We were able to make up the time. Baggage fees are extremely high, about the price of an additional ticket. Kayak didn't do a great job at explaining how to secure multiple baggage pieces in advance. Kayak provided no information on meal/drink advance order/purchase options. This was my fort time flying this airline and I didn't know what to expect. We experienced a mechanical issue feat but the pilot was great at providing updates. We were later delayed due to another aircrafts gas spill on the tarmac. Again, great communication from the flight deck. We were able to make up the time."
Cons: "I was very upset to have to pay over 200 for checked luggage. Kayak never gave me the option to add a bag when I booked this trip. That would've allowed me to save money. I was very upset"
Cons: "Worst flight ever, no leg room, no free glass of water even, and got raped on luggage charges, won't fly with them again."
Cons: "They look like they are offering a cheap price, but then charge you $160 NZ per bag. Only 7k allowed per carry on & they give no leeway. Don't even get complementary coffee or tea. No leg room seats are so crammed together. Take another airline you will save in the long run."
Pros: "My partner and I are very tall, so the flight attendant moved us to an exit row free of charge. It might have been a glitch in the system, but we got to use the entertainment system for free and it had a good selection."
Cons: "Weight limitations for carry on bags. You have to pay for EVERYTHING-- blanket, cup of coffee, food/snacks, even on a 12-hour flight."
Cons: "Got charged 160 for a checked bag because I did not pre pay ahead of time online. What a scam! Horrible experience. Was held hostage at the airport. Shame on you Quantas."
Pros: "Nothing. JetStar used unethical business practices to force us to pay $160 dollars for our baggage. Usually baggage costs $13. They clearly have pulled this extortion trick on customers many times before. We were left to choose between abandoning all of our clothing and souvenirs and other possessions, or paying them an absurdly high fee. So we didn't really have much choice. F JetStar. I'll never fly with them again. If you're smart you won't either."
Pros: "Hidden fees, terrible online mobile platform, crazy pricing (they told me to book baggage early so it's cheaper--my friends booked theirs the night after I did and paid less than half of what I did), bizarre processss, and a delay resulting from some sort of snack issue. Seats were uncomfortable as well. Probably the most stressful flying experience I have ever had."
Cons: "Had to pay a surcharge for bags that was not clear at the time of booking, was supposed to be "per bag" but the airline did us a favor and only charged us for one bag. While that seems nice, it's clear it's a bogus charge if rules don't need to be followed. One flight the baggage fee was $50, another was $160 - with these costs included they are actually more expensive than other airlines. Took an international flight and all food and drinks on the flight had to be purchased, pretty ridiculous that the airline does not include water over a three hour travel time."
Cons: "we landed in christchurch instead and I had to drive 7 hours to queenstown overnight to make it for the next day. it was awful. no compensation."
Pros: "Crew was friendly."
Cons: "They charged $165 NZD (~$120 USD) for one checkin luggage."
Cons: "Flight 2 hours delayed, which was as long as the flight duration (2 hour flight from Auckland to Queenstown). Charged us $70 per bag at check-in...we were told that because we didn't pre-coordinate our bags online we were being charged extra. Kayak made no mention of this policy when purchasing tickets or in the itinerary provided. The airline worker at the counter said mentioned "yeah this happens to foreigners all the time"...which makes it pretty blatantly a targeting scheme on foreigners who have no choice but to pay the inflated bag fees."
Pros: "Friendly staff"
Cons: "I didn't like getting charged for seats, meals, baggage. Jetstar Nicole and dimes you after you purchase your ticket."
Pros: "Flight was delayed because of not enough crew"
Cons: "Late to board then sat on runway for 2 hours. In 3 weeks I've taken 4 flights with them. All of which were late or horrible service. No respect for their customers."
Pros: "No much, was comfortable enough to make me not completely hate it."
Cons: "You have to pay for everything, checked bags, entertainment, food. I'm used to this on the short domestic flights but a 10 to 11 hour flight that is international is ridiculous. The food I paid for was terrible and not cheap."
Pros: "Checking in was a breeze. There wasn't any door or entertainment we tried to rate. crew was very good."
Cons: "Was surprised that we had to pay for water. Seats were a bit tighter than most airlines. My husband and my arms overlapped in the seats."
Cons: "Baggage I have to pay it and kayak did not even giving an options during the time I bought a ticket"
Pros: "Some of the staff were very friendly and considerate and we were compensated with free entertainment after a long delay."
Cons: "There was no communication among staff member and zero communication with customers who were transferring. We were left in absolute confusion, had no idea about our connecting flights and had to depend on the staff of other airlines to find out about our flights."
Pros: "stunning scenery of the southern alps... which had nothing to do with jetstar."
Cons: "where to begin... 1) $455 in baggage charges. yes, you read that right. 2 tickets cost $150. bags cost $450. absurd. enough said. we were connecting from an international flight, 2 adults and a toddler. it's not like we had an obscene amount of luggage. 2) so i tried to buy an extra seat (we were traveling with our 23-month old son)... buying an extra ticket and baggage allowance with it would have cost $100 less than the baggage charge with 2 tickets. But they would not allow this. 3) they would, however, block the seat next to us for free, so it would remain empty for my son. So we were not allowed to buy it, but they would keep it free for us. 4) we get on the plane, and the seat next to us is not blocked... someone else sits in it. if the plane is full, that makes perfect sense... but the plane wasn't full.. there were 20 empty seats. 5) so my son is unhappy because he wants his own seat, we're crammed into a full row... and there's a completely empty row behind us. So I ask the flight attendant if we can move. She says no, not until after take-off... first person to get there wins. Really? So, thank you but no thank you to jet star. at every opportunity they might have had to make our trip easier... they failed. miserably."
Pros: "I was surprised how comfortable the seats were and how much legroom there was for a low cost airline to fly internationally such a long distance (Tokyo to Sydney). The crew were friendly and we did receive water and tea for free, which was a surprise. The entertainment selection was pretty good and the screens were the nicest HD screens I've seen on an international flight."
Cons: "Had to connect in Gold Coast before arriving in Sydney. I know this is normal for many international flights, but it would have been nice to have a nonstop Tokyo to Sydney. I guess that is why it is a discount airline!"
Cons: "The carry-on baggage limits are small (one bag maximum as opposed to most airlines that allow one bag and a personal item). The fee for checking a bag once at the airport is insane ($160 AUD). Will never fly Jetstar again. Easily worth the extra few dollars to fly Virgin or Air NZ."
Pros: "- Pilot warned of expected turbulence prior to take-off - Complimentary Entertainment package"
Cons: "-Delay to flight due to freight loading - Staff did not notify of complimentary entertainment package - departure staff appeared disorganised"
Pros: "Easy check in, on time flight"
Cons: "Had to pay for snack or drink Had to pay to check bag, could carry-on roller bag"
Pros: "Best crew I've ever had on a flight."
Cons: "Its a discount carrier, so what do you expect except to get nickel and dime to death. Too costly, but they were the only airline that offered a direct flight that took 7.5 hours instead of 16 hours like the other major carriers."
Cons: "Booked the airline through kayak, saw no notice that we had to pay for checked bags ahead of time, and we were charged 160$ at the airport. obviously a scheme to get money out of travelers from other countries."
Pros: "It was easy to book online."
Cons: "The cost to check a bag was more than the cost of the flight. We bought food at Lawsons so didn't purchase the expensive food sold on board. They didn't even offer us water."