The staff at the airport could be much helpful and nicer
Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Pros: "Fast checking and good service on board"
Pros: "A lot of food was served - much more than any flight in the USA"
Cons: "nothing"
Cons: "The food was terrible. Why can’t you just serve a regular plain meal. Why try to be fancy with all these nasty sauces. Give me a regular sandwich for lunch and some simple pasta or something. The only things edible was the fruit."
Cons: "More entertainment options"
Pros: "staff were nice"
Cons: "-priority boarding isn’t priority -only vegetarian food"
Pros: "Crew was very good"
Cons: "Not enough leg room for a 6’2” tall person."
Cons: "No back-of-seat screen, overhead screens lacking enough contrast to see much. No matter, I looked out the window instead!"
Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
Pros: "Although this is a small plane the seats seemed to have more room than the larger plane from Sydney to Brisbane We weren't delayed by much. The onboard snacks were nice."
Cons: "The plane from Wagga Wagga to Sydney was hot while we were waiting for take off as no air was circulated until we started to taxi."
Pros: "NOTHING"
Cons: "We DIDN"T GET TO FLY TO SYDNEY. We were re-routed to SAN FRAN, then to Melbourne! WE MISSED TWO DAYS of our trip!!"
Pros: "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
Cons: "Delay but stuff happens eh."
Cons: "The plane required the note book to view current movie but the note book has to have the app installed before take off. It was not properly draw my attention in advance via e-mail or text messages. For such a long flight, Qantas should have a better plane to server this route. Totally disappointed."
Pros: "staff were very friendly"
Cons: "the entertainment equipment had a glitch and not function properly"
Cons: "The seat space is a bit small, there is too less Chinese and Japanese movies to choose from."
Pros: "Landing"
Cons: "There was no entertainment on board. There was provision for iPads in the backs of the seat, but none provided. There were drop down TVs but the audio was not working. Had I known in advance that this would be the case, I would have been able to prepare my own device and headphones."
Cons: "Didn’t make this connecting flight from Dallas"
Cons: "I could not eat the food"
Cons: "Qantas mucked up my seating and then tried to tell me maybe it was just my use of the booking system."
Pros: "The plane was brand new, and the seats were very comfortable. They served food often, and the movie selection was perfect. Overall it was a good trip."
Cons: "They would not serve more than one alcohol drink at a time, so I had to get up often."
Pros: "The flight attendants gotta be the happiest people in the biz. I didn't want to be there, but that they did made my whole trip better."
Pros: "Qantas is a quality airline and provided us with better service than most USA airlines that we typically fly for about the same pricepoint. We were very impressed by the quality of service, the meal and entertainment offerings- it was a nice memory of how flying with USA airlines used to be in the good ol days. We flew economy so nothing special was added to our basic service."
Cons: "All was good, would fly them again should we need to travel their routes again. We flew 2 international flights and 4 domestic (within Australia) flights during our stay in Australia and had great experiences on all the flights."
Pros: "Staff polite and friendly. Entertainment on my ipad with wants content great."
Pros: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"
Pros: "Got us safely to our destination"
Cons: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Pros: "Excellent food, especially breakfast"
Cons: "Arriving at an external gate"
Pros: "the size of the aircraft and leg room in coach."
Cons: "I had ordered a special meal which was never delivered. I also don't like the weight restriction for carryon luggage. I got from the US to Australia without my luggage weighted and carried it on, but on my return to the US was told I had to check it. DO NOT like checking luggage."
Pros: "Crew was great"
Cons: "Food was terrible (gave it 1 star because it showed up) and boarding was chaotic"
Cons: "Took 2.5 hours to get the first refreshments. While there was some turbulence, when they finally did get the carts rolling there were clearly time management and inventory issues. They recovered and the rest of the trip went smoothly, but not a good way to start a 15 hour flight."
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Cons: "Bathrooms were disgusting, plane was dirty"
Pros: "Thanks Qantas for a great trip home. Good food and service."
Cons: "The new uniform look is terrible."
Pros: "Nothing. The very best parts were still mediocre"
Cons: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"
Pros: "Took off and landed safely"
Cons: "Entertainment is old compared to other airlines. Screen is low resolution."
Pros: "Friendly staff"
Cons: "Angle lie seats. Controls for seating and entertainment fidgety"
Pros: "Excellent service as always. Luggage was checked through to the final destination."
Cons: "The passenger next to me was too big to have the armrest down."
Cons: "Delayed Boarding and they didn't say anything."
Pros: "lovely stewards and stewardesses, most needed warm soft blankets"
Cons: "vegan food was awful and poor nutrition, cold, huge plane with light panels so high up in the ceiling that when and if you turned them on to read, it was bothersome and intrusive to others, poor choices of movies, few currents ones, seats, though leather, had been used too many times before me and were not comfortable, had to put my seat up so person behind me could eat aisles so small I could not walk and stretch if carts would being used, aisle handles don't raise so when my companions had to go to the bathroom, I had to ask the person in front of me to raise their seat!!?? Insufficient leg room better trip on my return mostly because of the plane, it was smaller and better seats..it was a 380"
Cons: "Boarding was terrible. No announcement when it was late."
Pros: "Direct flight to Brisbane. Cheerful crew doing their best with what they had to deal with."
Cons: "Late departure. Remote boarding gate to bus. Even more remote field from which plane departed. Overcrowded flight. Poor quality food. Access to Qantas Club denied (only for first class passengers)"
Pros: "We loved everything from check in to leaving the plane. They are a lovely bunch. Thank you, Qantas, for hiring wonderful staff members. We hope you treat them well."
Pros: "Good crew, spacious seats for economy. Good food."
Cons: "I wish they let us pick our seats, but they were assigned."
Cons: "the plane was small, old, not comfortable and not remotely up to the standards that we expect from Qantas or the A380s we typically get from CA to SYD. If I book Qantas - I expect a certain level of service - otherwise, I would save the money and just go with the cheapest airline."
Pros: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."
Pros: "Nothing"
Cons: "Poor boarding procedure in Melbourne. Delay badly handled, missed important connection. Business class inflight entertainment dos not work!"
Cons: "Minimal food and drink service."
Cons: "1. Flight 12 left 2 hours late from New York 2. Flight left 21/2 hours late from Los Angles 3. We asked to be seated on the tiles , as we are seniors we needed to get up regularly during the night (16 hour flight during the night) We were seated window and middle seats. The person on the aile was had a broken knee and was wheel- chaired on to the plane. As a result we could not get up to go to the bathroom. 4. Because we left late from Los Angles , we missed our connecting flight on to Auckland. Qantas was kind enough to apologise, put us on another flight and gave us vouchers worth a grand total of $10. 5. We then arrived 2 hours late in Auckland, where we missed our connecting flight to Wellington. 6. Our 2 bags that were checked-in at New York are still missing. This is being written 4 days left New York. 7. WE have since had to purchase new winter clothes."
Pros: "Should have put me on one of the Qantas flights that left sooner, no explanation, no compensation."