The crew were absolutely fantastic. They actively asked if passengers wanted refills and if they were comfortable. I was extremely impressed.
It was delayed for 2 hrs. Flight attendants were not attentive.
We boarded but due to a technical issue we spent 4.5hrs on the ground waiting for the issue to be resolved
I take emirates because of direct flights Otherwise no Cabin crew niot friendly and never friendly across the airlines Planes old inside not renewd .. this is not an issue The issue is the poor service
They cancelled our flight, rebooked, cancelled that one. We are now flying New Zealand Air and need a refund please. How do we get it?
The boarding experience was worst ever. Single aerobridge used for boarding and deboarding which led to lot of chaos. Food options were not great. First flight delayed by more than 3 hours which led to missing of the next flight we were stuck at Dubai airport by more than 6 hours
The food on this flight was just terrible. I have a wheat allergy so when booking I ask for gluten free options. The food given was inedible. The bread rolls were rock hard. Once board I was given one and the only thing I could do was eat the chicken slice and piece of tomato on it. Also given was 4 small cubes of fruit, 2 watermelon and 2 pineapple and a bottle of water. My husband had a regular meal and found his very average. Then the evening meal was also disappointing! Some dried out fish with spinach and 3 sticks of dry white sweet potato. No sauce …. 😳 again, the same fruit and water. The passengers had to wait a long time for the dinner food to be served. My husband just wanted to eat and go to sleep so he was a bit annoyed about that. We got off the plane and I was feeling quite hangry. Not enough food or a good eating experience. Emirates used to be a flight we looked forward to… now we are considering looking at other companies for the future.
On the Dubai-Gatwick flight the only meal options were Beef or Chicken. No vegetarian option. This was a surprise. I would usually order in advance but did not this time. Would have been good to know that a vegetarian meal is not available as a standard meal. Thankfully it was just me travelling, but if I’d had my kids with me that would have been a big problem for us.
CREW manager was rude and nasty Crew was not friendly either and had discriminatory attitude.
1. Please deploy better trained and courteous staff. 2. Wheel chairs be available at all steps of layover till boarding gate. 3. Food services be also improved . 4. TV and phone charging facility be also provided.
My flight with Qantas was excellent, the crew were exceptional, the food was very good, and the seats were surprisingly spacious and comfortable. I was extremely disappointed when my checked bag did not make it onto my connecting flight, but was pleased with the ease of filing a report of a missing bag with Qantas at the Auckland airport - there, my pleasure ended. I can see, with an apple tag on my bag, that it is still in Sydney and has not moved in more than 30 hours. I shared the tracking information with Qantas and was assured when I filed the missing bag report that my bag would be delivered first thing the next morning on the next flight from Sydney to Auckland. Qantas' missing bag tracking feature still lists its status as "searching for your bag, check back later" more than a full 24 hours after filing the report despite my having shared tracking information, a photo of the bag, and calling the customer care line and being assured that an "urgent action message" had been sent to the team in Sydney. The lack of communication from Qantas' customer service department and the lack of action after an incredibly expensive business class ticket price is outrageous and has, definitively, affected my willingness to consider flying Qantas in the future, much less on long-haul international flights with high cost airfare.
I'd like to see AA's flight safety record clearly and prominently posted online.
Not great. The inflight entertainment was all on an app, and I did not want to watch a film on my phone. Also, the range of options of films was limited.
by the time they got to our row, they were out of some of the food options. games and movies were great but maybe more game options like tetris or pac man would be great
Great as usual, some delays but well communicated and made up for in the air
We paid for business class seats for the comfort that comes with that but couldn’t use the bathroom as it was full all the time.
Enjoyed the flight with attentive flight staff. Thank you Qantas.
Excellent plane, smooth boarding Friendly crew Clean flight till end Food can be little better
It was nice having space in the way back where it thinned out with passengers, most folks in the far back were able to lay down and sleep. That was a pleasant surprise. Made the 15 hr flight go by pretty smooth, watching a few movies and resting. I had previously never used an airplane toilet, but finally used one. It wasn't too bad. All workers were very helpful and friendly. Their hospitality was welcomed as well
I thought the overall standard in Premium Economy was very good indeed.
