Cons: "Not hung; great flight, great service"
Cons: "More food options. Softer, roomier seats."
Pros: "I really liked the food selection they provided in economy. Also enjoyed how they would time dinner and breakfast depending on our location. Left in the afternoon, had dinner while still in the Korean timezone. Snoozed for 7 or so hours and it was time for breakfast when we reached the pacific time zone. I especially enjoyed their in flight exercises before landing, it really felt great to get some proper circulation after sitting for a few hours."
Cons: "While traveling on the long haul flights, I really liked flying on the Airbus; flight from Los Angeles to Seoul was initially on an Airbus, very modern with better screen and power outlets! My flight from Seoul to Los Angeles was on a Boeing which felt a bit older; entertainment screen was smaller and had a strange viewing angle (you have to adjust the tile until you get a clear view). While not really bad, I could've paid more attention to see if they inform which type of planes are being used during booking."
Pros: "Fresh fruit lunch was awesome."
Cons: "More comfortable seats."
Cons: "Better/more snack options."
Pros: "Nice crew"
Pros: "Great leg room, comfortable, good food"
Cons: "Entertainment screen not working"
Pros: "짧은 거리지만 기내식도 주네요."
Cons: "특별히 없습니다."
Pros: "My husband and I were so hot during this flight! We originally had bulwark seats, then were changed to a "better " location. This new location had no air vents above it, while all the other seats did. People around us were using blankets, while I was fanning myself. We couldn't use our neck pillow...it made us hotter. I dread the return flight!"
Cons: "See above The food was good."
Cons: "I searched for business class trips on kayak, selected one and booked it through Kayak.com. When I checked in I found out I’d been the victim of a bait and switch and was actually on an economy ticket, but at $3500–a solidly business class fare. Lesson learned, never trust Kayak.com for the booking, the scoundrels."
Pros: "I love how they give importance to parents traveling with little kids."
Cons: "They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice."
Pros: "Good flight crew. Good food."
Cons: "No power outlet for electronic on plane."
Pros: "Very polite crew."
Cons: "NO OUTLETS IN SEATS FOR 14 HOURS AND TV FROM 1990"
Pros: "Not much. Plane was almost on time."
Cons: "Disgusting food, old plane with terrible seatback screens as well as movie selection."
Pros: "Perfect trip. Glad I tried this airline."
Pros: "Food is excellent with great choices and tasty snacks inbetween meals. Staff are short friendly and go above and beyond. Bathroom amenities are good and always clean."
Cons: "Entertainment options are limited. The movies and tv selection is small for long distance flights."
Pros: "The flight was half full which made it much more comfortable to stretch out and enjoy the long flight."
Pros: "Though short flight, flight was on time, food was reasonable, attendants were kind and polite."
Cons: "Nothing in particular."
Cons: "I would not recommend this flight to anyone who had a choice due to the poor comfort of the seat. The main point of paying the extra money for business class is to have a seat that folds flat for sleeping. This was not the case with the aircraft configuration on this flight. Sorry"
Pros: "Food and flight crew"
Cons: "Weighing hand carry bags in Manila"
Pros: "I like the access to charging my phone in the seat."
Cons: "The food options were not very good this trip."
Pros: "Great modern, spacious and quiet plane Airbus 380, great entertainment options."
Pros: "Nice plane very smooth new"
Cons: "Limited movies selection Staff does not smile much"
Pros: "Service was great, English could be better"
Cons: "Video system outdated, not intuitive and failed to allow several movies to play."
Pros: "Good food and service"
Pros: "Two and a half hour flight but full meal still served. Good selection of movies."
Cons: "Cramped seating"
Pros: "Halal food like fish or fried rice with egg would be a better options"
Cons: "Rice porridge"
Pros: "Great entertainment. Good selection on movies. Food is good."
Pros: "Everyone was so personable. We had 4 adults , 2 boys and a baby girl so it was hard to get everyone situated but with the staff on the plane it was just simplicity. All of our needs were met , wether it was someone wanting an extra blanket or the baby needing food or even helping the 2 boys get situated before and after take off . They apparently love babies because they couldn't get enough of ours and were always wanting to play with her and make her smile (which goes along way) and that helped her not feel so groggy on the plane . They know it's a long flight so they get you comfortable even down to giving you slippers and great tasting food."
Cons: "The only thing I didn't like was the long flight but that's not the staffs fault, it was inevitable if your flying halfway across the world . the plane had 12 inch touch screen tv with music, movies, games , news , kids entertainment and even how to learn Korean so it it was very helpful in keeping you entertained throughout the plane ride ."
Pros: "Great food Friendly staff Very affordable decent entertainment"
Cons: "Cramped and a little uncomfortable. Smaller person 5' 3" 145 lbs. Would probably be uncomfortable for people of larger girth. Leg room was great!"
Pros: "Depart and return delayed for 2 hours, we missed the bus to the ski resort"
Cons: "The food served are small portions. Not enough for a big person"
Pros: "They kept changing the flight schedule on the spot and kept us waiting at the airport. Some of the flight attendant s of asiana airlines were rude."
Pros: "The company called one travel agency quoted $1,000.00 per ticket from Vancouver to tokyo. I purchased 3 tickets but in about 3 weeks later I find out that they cancelled it. I complained about it and they asked if I wanted to purchase the same tickets from the same flight and seas for $1,500.00. Because I wanted to save $50 (Air Canada was $1,050.00 through Travelocity at the time), I had to pay $1,400.00 for Air Canada ticket 3 weeks later. I will never fly ANNA or deal with travel one. Even though it is a little more expensive I will only deal with reputable company such as travelocity."
Pros: "Love flying with Asiana smooth flight, good service always"
Cons: "Been flying with them but was not given legroom when we requested it, hard to make seat request online"
Pros: "The crew and service was excellent, as good as it gets."
Cons: "The week before notice of aircraft switch (which gate agent said happens very frequently) from flat bed to old style 2 + 2 seating, with angle, and quite uncomfortable seat, is apparently a frequent Asiana bait and switch. This is a deceptive and inexcusable and deceitful practice. Too bad, because the crews are so good, but doesn't make up for 12 hours without sleep, before an important meeting."
Pros: "The flight crew was amazing, as was the food. Both were presented exquisitely and put US carriers to shame."
Cons: "The only negative I have for the flight was on a very old 747. The seats were definitely feeling their age, with the bulkhead seat's entertainment system a bit of a beast to get folder out from under the seat."
Pros: "Clean bathroom, well maintain during flight unlike some airlines 5 stars for that"
Cons: "Chicken was grilled marked than steam result tuff rubbery. Hostess refused to exchange it with beef saying thete eas no more on the spot, not even asking others waitresses from different raw, while later on when everyone wad sleeping I went to asked for water and there you go. She ead eating the beef from economic class and a dish from first class. I always thought that customers are valuable because we pay their salaries?! Very desapointed from this hotess from the Philli. Who during the who flight treat me like dirt, maybe she hates Americain? Also most of movies are children oriented only a few for mature minds and they are over a year old. First time on Asiana and last time even been a star alliance member what a disappointment!"
Pros: "The configuration of two seats on the sides convenient when flying with a partner."
Cons: "Service effecient but lack warmth. Food choice limited, no vegeterian option ."
Pros: "Friendly crew and staff"
Cons: "Food was just okay No power outlets in economy seats Short delay"
Cons: "Food entertainment seats bathrooms"
Pros: "The staff was nice and accommodating which is a big plus and the food was pretty good too."
Cons: "The flight was super delayed. Don't get me wrong I know things happen and I even know they used that time to make sure the plane was good to go, but it's the principle. I had expected to make it Bangkok at a certain time, but this delay well...delayed me lol. You get the point."
Pros: "Crew were very attentive and personally escorted us to our connecting flight to make sure we made it on time, as our first flight was delayed. Decent amount of leg room."
Cons: "Flight 1 hour delayed. Seat is kinda hard."
Pros: "The flight was on time and short."
Pros: "Love to take Asiana airline. Foods is excellent and services are great."
Cons: "One thing I donot like they cooperate with many other airlines."
Cons: "Waiting 15 to 20 min after boading with no air conditioning. Temperatures approached 90deg F, which is unhealthy for elderly passangers and very risky."
It was a very long walk from TSA to the gate
No entertainment / app didn’t work Crew should personally ask passengers to stow purses, backpacks and other small items under the seats so there is room for roll aboard luggage in the bins. An announcement was made but people ignore that unless they are personally asked. The crew was very friendly and helpful
Pros: "The crew was really nice"
Cons: "Security screening in Maui was horrendous"
Cons: "inflight wifi should be provided."
Pros: "layover time is short. Transfer gate is very convenient."
Cons: "Upgrade entertainment"
Pros: "Nothing to note"
Cons: "Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to"
Pros: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."
Pros: "clean and friendly service"
Cons: "more padding for the seats"
Pros: "Crew was friendly and helpful"
Cons: "The chairs were definitely and lacked cushion in Hawaii Airlines"
Pros: "Everything was great."
Pros: "Convenience of electronics utilities. Crew was very courteous. On time wheels up and down."
Cons: "Seat selection did not indicate "no window" and that the wall seat is obstructed by the emergency escape door hinge mechanism. As a broad shouldered male, I had to sit pinch shouldered for 6 hrs. That 1 seat on both sides of the plane should be eliminated. We did not receive a boarding notice 24hrs in advance. There was no notice to load the Hawaiian Airlines Entertainment app before boarding. Will not load after pushback or in flight. No movies or other entertainment available. :("
Pros: "Overall everything"
Pros: "Should have free entertainment on a 4-6 hr flight"
Cons: "Nothing to watch unless pay a fee."
Cons: "Nothing I did not like, all went well."
Pros: "Great flight crew, very nice. Yummy food."
Pros: "I like biking through kayak. I just wished they could warm u.s but too book a1 way flight to NZ because your wasting money."
Cons: "I booked a 1 day trip not realizing I could only book a round trip tick to get in new Zealand. I almost missed my flight and had to book another 1 way trip.. wasting over $100 dollars. That ruined my flight exp."
Pros: "Very freely and efficient."
Cons: "Seats a bit uncomfortable"
Pros: "Same as above."
Cons: "Entertainment not applicable."
Pros: "Quick flight. No food service"
Pros: "The seat next to me was empty so it was very comfortable flight"
Cons: "I had to go to bathroom to often"
Pros: "The entertainment was good"
Cons: "The food was terrible and my seat didn't recline which made for a very uncomfortable long trip"
Cons: "Ohana airlines employee at Kapalua was insanely rude. Never seen anything like it, in 30 years of flying."
Pros: "I had the whole row to myself and it was awesome"
Cons: "Flight was delayed 2 hours"
Pros: "Friendlier-than-average flight attendants and complimentary meal."
Cons: "NO vegetarian meal options."
Pros: "Crew was great. They didn't get upset if you needed to stand up and stretch your legs. After weeks of complaining, Hawaiin finally offered vegetarian meals on international flight. In flight movies were good but a little outdated. Seats were surprisingly comfy. Free headphones eyemask and earplugs. In seat phone charging."
Cons: "Crying babies! argh......"
Pros: "Entertainment, comfort kits, and drinks were thoughtful. Staff extremely friendly. Food was better than most domestic airlines. Seats were large enough for comfortability during a long flight. Seats against walls still recline."
Cons: "Can't pick seats online for international flights, so we're stuck with whatever is leftover. Planes not particularly clean; lots of crevices with years of debris."
Pros: "The staff was very friendly. All movies were free. The staff was always so courteous. There was also adequate overhead storage."
Cons: "Hot lunch could have been better. The chicken was over cooked."
Cons: "Food option is lousy - instead of sandwiches, just give me some fruit or vegetables or hard boiled eggs. And the entertainment options are mostly paid - terrible for kids. We had children screaming on the whole flight and this might have been helped if you offered free kids selections on the entertainment. Even Delta and Alaska offer free entertainment. And I was surprised there was no Wifi either."
Pros: "Very kind staff, hot food!"
Cons: "No free movies"
Cons: "No vegetarian option for the second meal for my girlfriend. It was just sandwiches, how hard is it to have a meatless option? For the first meal she simply ate around the chicken as no mention was made of a veg option, and the flight crew was so brusque and in a hurry it wasn’t possible to flag them down and inquire."
Pros: "Crew was both friendly and professional. Boarding was handled well. We left/ arrived on time."
Pros: "Modern aircraft, clean plane, courteous attendants, well trained pilot, extremely smooth landing."
Cons: "Food was so, so. Good food helps pass the time on such long flights."
Pros: "The flight crew was so friendly and helpful! They interacted with passengers and made everyone feel comfortable. They didn't make you feel dumb for asking questions like a lot of other airlines do. Will definitely fly with Hawaiin again!"
Cons: "Everything was great. No complaints"
Pros: "Service and accommodations"
Pros: "Free wine! Easy to reach USB charging port!"
Cons: "Food and entertainment"
Cons: "When I asked for a blanket because the cabin was so cold they asked me for 10.- for each blanket!"
Cons: "I can't tell you how disappointed I was to learn upon arrival in New Zealand, with no forewarning or preparation, that I was to be BUG SPRAYED before being allowed to leave the airplane. I have asthma. Being sprayed with chemicals is a serious health concern for anyone, but especially for those of us with asthma. They sprayed a cloud of chemicals directly over our heads and we sat helpless as the spray settled onto our clothes and skin and into our mouth and lungs. I had a asthma attack, and when I told the stewardess she looked at me and said "It won't be much longer." It was another 15 minutes. I was so unwell that I asked my husband if he would be able to carry me if I passed out. I also unfortunately forgot my ebook reader in the seat due to my attack. When I wrote customer service I received only "We will forward your message" and no response beyond that regarding the return of my device. This entire experience has caused me great distress and I am sincerely hopeful that as a corporation you will take steps to ensure the welfare of your customers by ensuring they are aware of all treatments to expect when on board your aircraft. Had I known, I could have brought a mask and saved my serious asthma attack. I probably would not also be without my ebook reader."
Pros: "Same as the other flight"
Pros: "Hawaiian as usual had wonderful crew, on time and efficient. Still love the free meal with a glass of wine in coach!"
Cons: "The plane was ancient, cramped and in poor repair. There was no extra comfort section and zero chance of an upgrade to the tiny 1st class cabin."
Pros: "Clean interior and great service."
Cons: "I reserved seats at the time of ticket purchase. It did not show that seat choice when I checked in. I was sat away from my family for both flights. Only the kayak tickets did this."
Pros: "The cleanliness. No chaos."
Cons: "choice of movies was very limited"
Cons: "no wifi? really??"
Pros: "Same as Syndey to Honolulu."
Cons: "Same as Sydney to Honolulu"
Cons: "I was unable to select a seat within the 24 hour window prior to departure, other than paying an $80 upcharge for an aisle seat. On the phone the day prior to departure, I was told by the HA agent that "the airport controilled seat assignments" at that timne so she could not help me get a seat, and that the extra charge option on the website was the only choice I had. This process struck me as bizarre/dishonest. I will not be back unless I can select a seat prior to booking."
Pros: "Exit row -- lots of room! Very short flight -- not much to say!"
Cons: "IFE not working properly"
Cons: "Vegetarian Food need to be Improved...."
Cons: "Sitting arrangement Was poor. Five of us had five different seat. Missing luggage."
Cons: "No entertainment facilities available even in business class"
Cons: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"
Cons: "There were no vegan options available. I think that was my fault though because I did not set one up in advance. Would be nice if they offered one anyhow."
Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Cons: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
Pros: "Everything was good about this flight"
Cons: "They need to have at least 5 to 10 vegetarian meal on board."
Pros: "Crew is ok, accommodating, entertainment system ok, food ok."
Cons: "level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service."
Pros: "The airline better than the budget ariline"
Cons: "The agency that booked through not so cooperative and complicated"
Pros: "All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service."
Cons: "maintenance work not manage well"
Pros: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"
Pros: "Smooth flight, great entertainment"
Pros: "Everything was smooth. MAS staff attitude has changed to the better tremendously. Friendly staff, orderly boarding, pilot announcements were clear with good command of English."
Cons: "BKK to KL flight food needs some improvement. Presentation and taste. I had the fried fish with rice. But it was really tasteless."
Pros: "Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful."
Cons: "Nothing for this trip"
Cons: "Delayed for more than an hour.."
Pros: "Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew."
Pros: "The flight was pleasant, the staff were delightful, and the plane (a new 737-800) was very comfortably configured."
Cons: "Check-in took an intolerably long time (45 minutes)."
Pros: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Cons: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Pros: "I was surprised to board an A380 to fly from KUL to BKK"
Cons: "In Bangkok we had to get off on the field to board a bus"
Pros: "The seat I got was certainly comfortable enough."
Cons: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
Pros: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Pros: "The cabin crew."
Cons: "Again, incorrect information of boarding gate."
Pros: "Attendants were kind."
Cons: "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"
Cons: "Staff still very grumpy.. food is bad but much than flight leaving from Malaysia."
Pros: "Staff onboard were good"
Cons: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
Pros: "Service and integtity"
Pros: "The regular plane was swapped out for the A380"
Cons: "Lost bags"
Pros: "The boarding is a bit mess up as it was delayed by Malindo Air which share the same gate, I wonder Malaysia Airport authorities has run out of resources why cramp 2 airlines in same gate departing 30 minutes apart, crew is OK seats is comfortable but landing is quite uncomfortable"
Cons: "Boarding and landing"
Pros: "We arrived at the counter 1:50 before scheduled departure. The queue took 55 minutes for us to reach the counter. We were told then we should have rushed the counter to clear the 1 hour hurdle. There was no approach by staff to warn the waiting queue to do this. We were given boarding passes and told to try our luck taking the luggage through security and try gate baggage check. We made the plane 20 minutes before scheduled departure"
Cons: "Very old plane equipment Short seat pitch limits economy class passenger comfort"
Pros: "The early arrival, and the service"
Cons: "Nothing really"
Pros: "The plane was nice and new. Very smooth flight."
Cons: "Toilets could have been cleaned more frequently."
Cons: "I wasn't aware I was in Malaysian airline, I thought it was silk just as it was when I arrived... could of been a little clearer but other then that everything was great"
Cons: "The quality of the in-flight meal (noodles and fish) very poor!"
Pros: "Newer B737-800 aircraft Improved entertainment system Drinks"
Cons: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
Pros: "Malaysia airlines has some of the most beautiful women working for them. Most curteous, kind, and very personable. Beautiful. Beautiful. Beautiful"
Cons: "The long layovers with no hotel voucher from Malaysia air. That would be a big help especially for me since I travel alone. And not to familiar with hotel locations, taxis. I am concerned about my safety in another country..."
Pros: "Yeah it's fine journey and we love to travel in Malaysia airlines And last but not least it's nice journey"
Pros: "Prompt and great service."
Pros: "Routing convenience if you are heading to Kuala Lumpur."
Cons: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."
Pros: "The boarding and entertainment..."
Cons: "The food... and the lack of announcement to advise us on the delay"
Cons: "Seats feel super cramped"
Pros: "Service excellent"
Cons: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
Cons: "Only 3 hours to checkin prior boarding for business class. I waited for 2 hours foor checkin"
Pros: "Crew was kind"
Cons: "Very bad smell in the cabin, and not very clean"