Pros: "Just ok"
Cons: "The crew and the service"
Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."
Pros: "What can I Say. It's Singapore Airlines"
Cons: "Security screening very slow"
Pros: "Kindy flight attedances,,smooth boarding,,delicious food"
Cons: "Reservation online"
Pros: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Cons: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Cons: "Seat space could be wider for working"
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "Hotel location is convenient, quite comfortable and clean."
Cons: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Pros: "Excellent customer service, helpful staff"
Cons: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Cons: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Pros: "The trip was uneventful, with the usual excellent service."
Pros: "Very good service."
Cons: "Hostesses not so pleasant"
Pros: "The flight attendants were amazing."
Cons: "The seats and there is not much leg room"
Cons: "There was not much leg room in the seatings"
Cons: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Pros: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Pros: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Cons: "Nothing! Best daytime flight to europe! And home before midnight"
Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Cons: "one of the oldest planes i ever used"
Pros: "Food was delicious!"
Pros: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Cons: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
Cons: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Pros: "The service, seats, food, drinks and bed!"
Pros: "Friendly, attentive crew. Clean plane."
Cons: "Cramp set space. Lack of movie choices, not all had closed caption."
Pros: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Cons: "Hope that there were more time to order and enjoy beverages."
Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Pros: "Nothing specific"
Cons: "No real dramas"
Pros: "Reasonable price"
Cons: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Pros: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Cons: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Pros: "Customer service and food couldn't be better."
Pros: "The cabin attendants kept us well hydrated."
Cons: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."
Pros: "For as long 14 hour journey they sure make it comfortable."
Cons: "Business cabin is not as good as the Air France one"
Pros: "The SIA crew is the most gentle and careful I have ever encountered."
Cons: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Cons: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Cons: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Pros: "The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable."
Cons: "It would have been nice if wifi was free considering it was such a long flight"
Cons: "Flight was delayed, but other than that, flight was great."
Pros: "Comfortable seats."
Cons: "We were supposed to fly back to Los Angeles from Tokyo on Wednesday, August 24th. We got to Tokyo Narita a little later than planned due to the Narita Express train being delayed. I had received emails that our flight had changed gates, and was then delayed, but when my sister and I went to check into our flight, we were told we were unable to board because it was too late. I thought it was absurd because the flight had not even started boarding, and I had gotten an email saying it was delayed. We tried to reason with them, but they would not let us on the flight. It was imperative that we got back to Los Angeles on Wednesday, but all our plans were ruined due to them bumping us off the flight. My sister had a connecting flight to Boston, which she then had to reschedule and was charged for. We were stuck another night in Tokyo, where we had to spend money on a hotel. The Singapore Airlines attendants eventually informed us that we could get on a flight the next day. This delayed us by 24 hours, which was highly inconvenient. It was also especially unnecessary since due to the flight being delayed, we would have absolutely been able to make it. I do not appreciate being bumped off of a flight due to airlines wanting to make more money, especially being stuck overseas. Its not like it was a domestic flight where we could just hop on another one in the next few hours, this totally derailed all of our plans. I do not appreciate the inflexibility of the Singapore Airlines agents, and this is not an experience that makes me want to recommend flying with Singapore Airlines. I appreciate that they did not charge us, however it was a major inconvenience that could have simply been avoided by better customer service and understanding."
Pros: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Cons: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
Pros: "Nothing 4 times flights cancels and layover increased from 1 hr to 8hrs and 35 mints i am not buying any more tickets from kayak budget air staff is to rude"
Cons: "Horrible food snd mostly chicken or beef choice no seafood of veggie choice"
Pros: "All ok"
Cons: "Half an hour delay"
Pros: "The crew were very helpful and the food was good."
Cons: "There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor."
Cons: "Emirates allowed only 1 suitcase on return flight,going jfk -khi it was 2 pieces on return khi-jfk only one which i didn't know and never heard....how can i complain to Emirates please send me info..thanks"
Cons: "Mechanical problems delayed the flight 1 1/2 hours. Other than that, the flight was good."
Pros: "The crew helped us get seats together as a family and also made a request for that seat change. They allowed us to board earlier which really helps since we have two kids under 4 years of age."
Cons: "The announcements at Chennai airport are not always audible"
Pros: "Excellent flights in all respects."
Cons: "Emirates are a quality airline unlike BA and KLM."
Pros: "In flight entertainment was excellent"
Cons: "My first flight the seat was towards the back and was smaller than others."
Pros: "Good leg room, comfortable"
Cons: "Food not that good, mostly cold, games for children didn't work, service used to be better"
Pros: "The food was nice and the crew were friendly."
Cons: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."
Cons: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
Pros: "All the teem all the services"
Cons: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Pros: "Service and food"
Cons: "Boarding for business class took a long time and was very out of order"
Pros: "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Cons: "No foot rest - limited ability to upgrade."
Pros: "some new movies"
Cons: "Crew was very unprofessional, they need lots of training. Emirates should hire people who can handle english language properly No proper service of food or drinks ... they had all like beer, wines , spirits.. but the crew was not offering anything"
Pros: "Great business class seats with lay flat seats, attentive staff, great drinks, wine, food, recent movies and lots of choices."
Cons: "No separate pre-boarding area for business and first class. Beginning of boarding wasn't announced"
Cons: "Being late and have 24 layover at Dubai . Am still at dubai"
Cons: "Service was very poor,. Not enough employees or lack of interest."
Pros: "Just done all of that already !"
Cons: "Just done all of that already !"
Pros: "The ICE entertainment program & the food"
Cons: "my TV screen didn't work"
Pros: "Everything from the plane, crew service and timing. Excellent"
Cons: "Request to allot passage seat on 30th Nov"
Pros: "Good food on board with swift and easy transit. Flight was also on time"
Pros: "Your staff is professional and endures difficult situations patiently and professionally. Kudos to them,"
Cons: "No wi-fi even though the flight was advertised otherwise. I chose Emirates because of wi-fi availability. The reason I was given for non-availability of Wi-Fi was that the airplane was brand new...which seemed a little convoluted for these times."
Pros: "Everything, hands down best flights I've ever hand, I'm flying Emirates every single opportunity i get moving forward"
Pros: "All other service was ok except not giving hotel room for staying for the purpose of connection..."
Cons: "Stay over night for connection and emirate dine giving hotel"
Pros: "Crew was extremely accommodating and friendly."
Cons: "Too cramped- very uncomfortable."
Pros: "Everything very, very good!!!"
Pros: "Meals and free wine were positives. Also the travel toothbrush and toothpaste were nice. Entertainment with movies and tv had a lot of variety also."
Cons: "It took 45 minutes to get out bags! Crew bags came out immediately but customers stood around the luggage belt for more than 45 minutes b/c thats how long it took to get our bags and many people were left. Very annoying after a 10-hour flight that lands late at night."
Pros: "The flight itself was fine"
Cons: "But the next morning I became violently ill and had to be hospitalized. Before we took off Emirates reported they were deciding whether to remove a sick passenger from the plane before taking off, which they ultimately did. I wonder if everyone on the flight got sick."
Pros: "The food was decent."
Cons: "While checking in, they demanded me to show them my ticket back to the US and insinuated that I will stay in Rio permanently. There was a very disorganized line to get into the plane. They also forgot to give me immigration forms for Brazil."
Pros: "The flight attendants were fine—not outstanding, but fine. But the representatives, both on the phone and behind the desk, are excellent—willing to go the extra mile to help out their customers."
Cons: "The seats in economy and the flight, in general, are on par with the average airline—nothing special. Also, unless you're into Bollywood movies, the entertainment selection is sparse compared to other international flights. And the touch screen is in need of re-calibration."
Pros: "spacious aisles, friendly stewardesses"
Cons: "4 hour delay and a missed connecting flight because of that delay."
Pros: "Food choices included vegetarian options"
Cons: "Boarding lines confusing"
Pros: "Spacious, great entertainment selection, crew is very attentive"
Cons: "Not all seats can lean back"
Pros: "Excellent experience. The airline I will be looking to fly from now on."
Pros: "Crew was lovely and very helpful. I felt very taken care of. Amenities were great! Got plenty of food and drink. Overall very comfortable."
Cons: "We couldn't take a flight for many reasons my wife she's pregnant and not allow to take a flight ,Your company didn't help us for changing our flight this moment so we lost our flight ,our trip,our money Thank you KAYAK"
Pros: "Efficiency and personnel excelled in client service"
Cons: "The touchscreens on the 777s were a bit unresponsive."
Pros: "GOod food and prompt"
Cons: "Lost baggage and no compensation or communication about whereabouts for 4 days. Expensive layover hotel with poor service"
Pros: "Overall the service and the food provided made for a good flight"
Cons: "My flight seat assignment was changed without my knowledge"
Pros: "The Crew was nice"
Pros: "Unlike most reviewers, I never have a good experience with Emirates.However, Crew (this time) was very accommodating and did their best to make this a comfortable trip."
Cons: "Boarding was delayed about 45 minutes. We were called to board but left standing in the tunnel while ground crew cleaned. We began to taxi and people were still storing their luggage and walking around."
Cons: "Huge drop in the quality of the staff compare to the previous flight 4 hours earlier. A lot of staff and maybe 2 of them seemed to be concerned by their job. Most of them spent most of the time eating, drinking and talking between them. They probably spent a better flight than us. For a 7 hours flight they offered us just once to have a drink. Their office was completely messy. Nobody really care about their job. They all seemed to be in training period."
Pros: "Inflight entertainment"
Cons: "Long layover"
Pros: "The entertainment was great, I managed to watch a couple of movies I have been meaning to for a while, the vegan food amazing. Being able to charge my phone from my seat was a bonus."
Cons: "The seats were cramped together. I felt squashed in and I am only small. It was hard to leave the row to use the toilet."