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DUD - URC

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Dunedin (DUD)
Ürümqi
Fri 27/11
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Top airline flying Dunedin to Ürümqi

Scores according to KAYAK customer reviews

6.5
Air China
Overall score based on 5,753 reviews
6.8
Boarding
6.5
Comfort
7.0
Crew
6.1
Entertainment
6.1
Food
Airline reviews

Pros: "Food - Free dinners even for economy class. Entertainment - Every seat has a TV that offers multiple languages and tons of blockbuster movies from a variety of genres. They also offer many television shows in multiple languages and genres and video games. Roomy- The seats are as non-roomy as any airplane. However, the flight attendants don't give you any trouble when you want to just get up and walk around and talk to people. It gives the plane a roomy atmosphere. You can go to spacier sections of the plane to hang out."
Cons: "Nothing."

Pros: "Aircraft is new"
Cons: "Transfer was very bad , have to walk half hour in Chengdu airport to transfer the flight to Sydney"

Cons: "1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore."

Cons: "I experienced a long delay and got stuck sitting in plane got another 2 hours after boarding before we could take off"

Cons: "We missed the flight going to LA in Beijing because the airplane from Manila landed late, and we don't have assistance in the immigration, they don't speak English. They rebooked us with different seats, I have 2 child separated in my seats, not nice."

Pros: "The crew in business class was amazing, aircraft was not as new as the first flight but comfortable. No complaints."
Cons: "Again, I feel the meals are not as good as some other airlines but it was an amazing value for the business class flight so I can see past the meal. Staff was great,"

Cons: "Making the flight. Air China and the Beijing Airport made it very difficult for everyone on a variety of flights to get to their destinations."

Pros: "The seating wasnt very comfortable"
Cons: "The food wasn’t that great and the seating was old."

Pros: "More leg room than traditional American carriers. Flight crew is a little different, but would fly them again when going to Asia. I felt safe and was happy with service."

Cons: "package service. lost my package twice."

Cons: "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"

Pros: "Everything smooth and comfortable"
Cons: "The in flight entertainment system was very limited and of no interest"

Pros: "The crew were very attentive. Lie down seat"
Cons: "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."

Cons: "No leg room. No new movies - like watching reruns"

Pros: "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
Cons: "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."

Pros: "The crew we're very nice"
Cons: "I had to run through Beijing airport because I had 45 minutes for connecting flight-----gate was very far from arriving gate. I am at Bangkok airport now waiting on 2 pieces of lost luggage. Food was not good."

Cons: "Delay"

Pros: "Entertainment was not good the TV did not work"
Cons: "The food and stalf very good"

Pros: "First off, the flight was cheap, really cheap, so for the price it was amazing."
Cons: "Planes was a bit old so the entertainment system was a bit temperamental, poor image and the wife’s controller had taken a beating, so was hard to navigate and adjust settings."

Pros: "Reasonably comfortable"
Cons: "No movie selection and nowhere to charge phones. On line check in was a nightmare."

Pros: "Crew was excellent, flight was comfortable, food good."
Cons: "Long line at the check-in/ luggage drop off counter only ONE person for economy check-in. Kiosk did not pull up information so that I could use the shorter online check in/ luggage drop line. No entertainment.."

Pros: "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
Cons: "The seats weren’t the most comfy and one of the meals was bad"

Cons: "No entertainment"

Cons: "Customer service on the flight was poor ."

Pros: "Very good service on board, crew very attentive and polite."
Cons: "Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way."

Pros: "Wide bed and good support for good sleep"
Cons: "Not a big movie selection"

Cons: "No entertainment"

Pros: "The dumpling. The on board staff were very pleasant and had a lovely glass of coke cola with ice bit small though."
Cons: "After 30 hours of travelling and no problems my luggage got lost on my last flight. I still haven’t got it yet, my medication was In there and it has ruined the whole trip for me. I am so upset with service I can’t begin to explain the pain I am now suffering. I have no clothes other than what I’m wearing. I have no toothpaste or toiletries. I feel ashamed of myself as I have dirty clothes on. I am truly not satisfied with my service. I have been let down to the highest order."

Pros: "Ran on time"
Cons: "Food and drink options are limited"

Pros: "Love the space of airplane"

Pros: "The on time performance also inflight Meals"
Cons: "Check in for Departure"

Pros: "on the plane, Crew in CA are great! Food is delicious! Entertainment is very good!"
Cons: "I had a terrible time yesterday when I had to transfer from CA 4120 to CA 429 in Chengdu Shuangliu to Sydney. When I got off at Shuangliu airport From CA 4120 at 23:50pm, there was no airport bus to transfer me from T2 to T1 international Departure at Chengdu Shuangliu. I have to run in the dark nearly 2 km to catch 1:20 am CA 429 to Sydney Australia. Really bad international service in Chengdu Shuangliu!!"

Pros: "Nice carrier. Enough leg room and clean flight"
Cons: "Entertainment had very limited options. I had booked my flight through travel agent vayama. I would never ever recommend people to use that travel agency. It takes approx 35-45 mins to contact customer care, you are way better off taking the tickets from airline as they cannot help much if the tickets are done through agency and not airline directly. Moreover the agency charges additional fee over and above airline fees for any changes"

Pros: "The staff was helpful"
Cons: "The flight was cramped up and not clean"

Pros: "The lovely crew."
Cons: "Transferring at Chengdu airport is not a good experience."

Pros: "On time and great service. Comfortable (with a neck pillow), and good entertainment with recent movies."
Cons: "No charging ports on plane and no vegetarian options for meals."

Pros: "This flight was a codeshare bw Cathay and China air, which lead to confusion on the ground at Beijing (did we book at Cathay or at Air China - even the Air China staff did not know initially) Small seats, very average food, entertainment system not up to scratch in terms of being easy to use and responsive. Relatively inexpensive flight but I would Stump up The $ next time and make sure I’m flying with someone of a higher standard"

Pros: "Short flight from Shanghai to Narita."
Cons: "Something delayed the takeoff of all planes at Shanghai. 2 hour backup. We were moving but slowly."

Cons: "The plane was delayed over one hour for take off in Shanghai"

Pros: "My previous flight was delayed so I missed the plane I was scheduled for, but Air China found me a replacement flight that was only a couple of hours later. Despite the extra passengers from the delayed flight the plane still had a few empty seats and I was able to take an exit seat for extra legroom (I'm 6'5"), although I will still upgrade in future."
Cons: "On the flight out the plane was really warm, so this time I dressed on that basis, but the flight was really quite cold. I guess I'll have to figure out a changable set of cloths in future."

Pros: "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
Cons: "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."

Pros: "It was quick flight and staffs was very nice"
Cons: "Staffs didnt know much english.."

Pros: "Good"
Cons: "Food to be improved"

Pros: "The Beijing/Osaka flight was a smaller simpler plane than the Heathrow/Beijing one, but cconsidering the amount of time both flights take relative to each other, I think it had the better balance of the two."
Cons: "The only thing I'd suggest is while the Crew were great and did offer drinks a number of times, the first drinks run seemed late - although that might just be a combination of needing to wait until the plane has reached full altitude and the desire to clear the unpleasant Beijing air."

Pros: "The staff, from airport to plane, were brilliant, the food was initially surprisingly nice, but by the time I'd been in transit long enough for the third meal, I just couldn't face it."
Cons: "The Seats were OK and the legroom was pretty bgood for economy, but the extra headrests on the larger Heatthrow/beijing aircraft came in at about shoulderblade height and made finding a truly comfortable position impossible. Definitely one to look at the price step ups for better seats in future."

Cons: "I couldn't watch movies on the flight all the writing was in Chinese so the flight was boring"

Pros: "The flight attendants where excellent."
Cons: "n/a"

Cons: "Food was overly sweet and not much.. Flight was one hour late landing. Luggage took an hour to be delivered from the plane to passengers."

Pros: "I think the food served on the flight has improved significantly over the last few years. I've been flying Air China for the past few years and am very impressed by the progress made by Air China. I will continue to be a loyal customer of this airline. Thanks!"

Read more about Air China

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