The only thing plus on this flight was the crew. They made me feel welcome and took care of me on the flights. The biggest issue is that business class always boards first on all airlines. There needs to be separate doors for business and premium class to enter. I had to wait over 40 minutes for economy to be boarded. I didn’t pay 5000 dollars to wait. The other issue not enough food choices , no sandwiches or snacks in between - what the hell. I would never travel this airline again.
Roomy seats and crew is pleasant. Vegi food can be a lot better in terms choices. Inflight entertainment needs to have more options especially for 13+ hour flight. Very nice and warm blankets and seats are roomy than other A350 aircraft’s. Swift boarding and crew is pleasant to deal with.
Boarding had poor communication. Passengers didn't get clear directions to prepare for Boarding. The plane was an older model which had some issues with operating the seats (the staff was great). Due to age the seat cushions were compressed and less comfortable than expected.
Fiji Airways always goes above and beyond. If anything I'd say the food was less enjoyable than in the past. But that in no way lessened the experience with the cabin crew or the excellent attentiveness and service they provided throughout the entire trip!
Everything was great . Arrived on time was smooth plane was clean. Crew/Staff was friendly and helpful.
Everything from the staff to the comfort of business class was excellent. This is one of my new favorite airlines.
Ticketing said dinner for the almost 14 hour flight and we were delayed an hour. However, onboard we were only served a sluce if pizza bread and a cookie. Not at all dinner and insufficient for a long international flight. Breakfast was good.
.very good and as I needed wheelchair assistance all staff excellent.. only suggestion is get rid of those plastic chairs hard to ride in and staff have trouble compared to others. Everything else very good experience. Will use Fiji Air again.
See previous comments. Didn’t take this flight because my other flight was so delayed. Ending up on two other flights as a result and was more than a day late.
1.5Hrs to get from plane into terminal. Long wait. Flight to NZ 1 he late
Boarding was effortless, the food was outstanding, the seats in Premium Economy were extremely comfortable, and the staff and crew were excellent.
We had a cancellation due to weather, but the American Airlines staff was very helpful. Once we got on a plane, the trip was great.
I'd like to see AA's flight safety record clearly and prominently posted online.
Enjoyed the flight with attentive flight staff. Thank you Qantas.
It was nice having space in the way back where it thinned out with passengers, most folks in the far back were able to lay down and sleep. That was a pleasant surprise. Made the 15 hr flight go by pretty smooth, watching a few movies and resting. I had previously never used an airplane toilet, but finally used one. It wasn't too bad. All workers were very helpful and friendly. Their hospitality was welcomed as well
I thought the overall standard in Premium Economy was very good indeed.
After Qantas staff asked us we have the option to book our hotel and then email per written letter. I was denied my right for a $300 voucher after the flight was delayed 24h. Wael Idriss On Nov 22
We were seated in the furthest back row of the plane. Our seats seemed to be the only ones that didn't recline, and our seat row was also closer to the seats in front of us than any other route. I'm a tall man, and this made the long overnight flight extremely uncomfortable and near impossible to sleep on. There was nothing indicated in booking that this row was tighter than the others.
We were downgraded from business class to premium economy with no advance notice. The staff at the gate were extremely rude, the crew on board not very interested in our comfort, mostly stood in the galley and talked with each other. The food was about the worst I have had and the portions were small ( and I am not a big eater). altogether sbout as disappointing an experience as is possible
Polite staff but incompetent staff. They changed my window seat to isle seat and then lied saying the seat was broken, yet I see someone else sitting there! They lost my luggage. Their standards have dropped a lot compared to pre-pandemic.
