Pros: "Very attentive and elegant!"
Cons: "I was very pleased! Thank you!"
Pros: "The crew was attentive and worked hard. The checking in counter workers were also very friendly and accommodating."
Cons: "Overall it was a very good flight; the crew was very attentive; the plane was new and comfortable; and the food was good. The checking in was a little slow; but that’s because most passengers show up at the same time."
Pros: "Staff were all good and professional"
Cons: "I want to watch a movie but both airplanes from Da Nang to Incheon and Incheon to Narita were older models so nothing to watch. Didnt matter though actually because i was sick and slept the whole time"
Pros: "Asiana crew was very cooperative and helping. The were fast and always bringing water and juice to passengers in 9.5 hrs flight. they were thorough in takeoff and landing preparedness."
Pros: "crew was efficient. economy seats are roomier than most. food is tasty."
Cons: "no salt or low sodium option meals for people with heart disease and dietary restrictions. less repetition on same announcements that interrupts watching/listening to entertainment console."
Pros: "Great services. Seat was good."
Cons: "The queue to board could be better."
Cons: "Delayed for 4 hours"
Pros: "Great service. Good food. Excellent entertainment options. Coach had widest seats I've ever sat in. Asiana is always my first choice for China-LAX."
Cons: "There was loads of turbulence, but it was handled well. And frankly, an airline can't control air conditions. So I have no real bad things to say about this flight."
Pros: "Upgrade to business class"
Cons: "No alcohol"
Pros: "The crew was very polite"
Cons: "The food"
Pros: "Everything"
Cons: "Nothing"
Pros: "Over all everything was great except for the above complaint"
Cons: "I basically don’t eat rice for breakfast. I food choices could be updated to accommodate those that don’t eat rice as a First meal of the day or Americans passagers. Over all the flight was excellent."
Pros: "Impressed with the airline as a whole. I would fly Asiana again."
Cons: "Twelve hours is tough on the body. Seat cushions were a little thin."
Pros: "Nothing"
Cons: "Only 20 odd movies on all flight?. Not having range in beer ( they only had 2 Korean brands)"
Pros: "Great service. Comfortable seating."
Cons: "More variety in foods available would be nice but whatever we did have was good."
Pros: "Crew very attentive and friendly"
Pros: "Crew was nice plenty of food"
Cons: "Every plane delayed. They made me run to my connecting flight. My luggage never made it."
Cons: "I don't like the first come first serve boarding system its chaos out there"
Pros: "Crew was very nice..did all they could do"
Cons: "Food terrible..seats not comfortable..few entertainment choices"
Pros: "Flight attendants were pleasant. Plane looked clean and in good condition. Seat comfort was okay."
Cons: "Sat on the plane for over 1 hour waiting for connecting flight."
Pros: "The flight was half full which made it much more comfortable to stretch out and enjoy the long flight."
Pros: "The flight attenants beautifull"
Cons: "English subtitles for movie collections"
Pros: "The Korean dinners were fine. Good last minute exit window seat"
Cons: "There should have been more snacks during the flight for the passengers to nosh. Cathay Pacific would have trays of goodies for people to take and the attendants would bring cup noodles and water upon request. The mid flight pizza sliver was a joke. The movie choices were limited."
Pros: "On time"
Cons: "Korean food"
Cons: "Second meal was marginal"
Pros: "We really enjoyed the size and comfort of the Airbus 380. Very quiet and powerful as we crossed the Pacific Ocean. The crew were very helpful and always friendly throughout the entire 11 hours back home."
Pros: "The flight attendants are very quick in attending our needs. The airplane is spacious and clean."
Pros: "More space"
Cons: "Food should be better , not all passengers are Korean so food shd be of different kinds."
Pros: "Worst flight ever. Take off delay due to "traffic to destination". Now I've worked around aircraft and never heard this one before. We sat on the tarmac for 40 minutes waiting for the "traffic" to allow our aircraft to take off. I find this suspicious since the boarded the aircraft minutes before the scheduled boarding time...I find it hard to preflight in 10 minutes. The flight was blistering hot in the cabin and stayed that way after asking them to lower it. Ultimately, the trip was only a hour delay, but would have been a little easier to take with a simple apology."
Cons: "Nothing really good to report. Sad, but true"
Cons: "Problem with getting off the airplane"
Pros: "It was fine. More leg room than some airlines."
Cons: "Not enough water to drink. Not cold."
Pros: "i liked the fact that we flew on an A-380. smooth embarkation and debarkation, plenty of leg room, excellent in-flight service and meals. the slippers and the toothbrush are nice extras that were highly appreciated."
Cons: "in-flight entertainment could use some improvement on variety, both on music and movie selections."
Pros: "Service was very professional and the food was good too."
Cons: "No qualms with this trip. Everything was good"
Pros: "Everything was went well."
Pros: "The food was good and the movie selection was good."
Pros: "Comfortable flight"
Pros: "A good services and food selections"
Pros: "Flight attendant are smiling&friendly...nice landing."
Cons: "Tv old model...screen very small...hard to operate....very tiny letters...seats are uncomfortable for 16 hours flight Seoul to Chicago..."
Pros: "Delayed flight for almost two hours while all passengers were already inside the plane( korea to manila) . So hot inside the plane, no air condition, no food, no comfort measures given to passengers. They should have not let passengers to board knowing that there is mechanical problem. It would have been more comfortable if passenger just waited at the airport gate."
Pros: "Super well trained staff. Even though my wife and I sat in economy coach, we still felt very warmly received and respected. The food was excellent."
Cons: "The seats need improved cushioning. They were insanely firm. Perhaps they did not consider the comparatively expansive American butt when they were first designed."
Pros: "On time. No issue with baggage. Food provided even though it was only 2 hrs flight and not exactly meal time. The foot rest was helpful."
Cons: "Too long line for baggage check-in after having done self check in."
Pros: "Friendly service, Korean meals, accommodation and courtesy for disabled passengers"
Cons: "Not enough Korean meals"
Pros: "Food and professional flight crew"
Cons: "Slightly uncomfortable seats"
Pros: "Easy to switch flights"