Pros: "seat was comfortable"
Cons: "On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved"
Pros: "Easy check in, and kindly personnal"
Cons: "Maybe consider some upgrades when its possible"
Pros: "On time"
Cons: "Snack option. Plug in for mobile phone"
Cons: "They tried to charge more Money all the time. During the web check in, they give you the row where the sits are not able to decline. When you try to chance it, they pretend to charge extra fee"
Pros: "Business class is nice and comfortable with LATAM"
Cons: "More choices for the mains would be great"
Pros: "The crew was nice enough"
Cons: "Departure time. Vessel was really old. Uncomfortable seats"
Pros: "Excellent price and value. Great service both before and after travelling with an infant"
Cons: "Food quality could be better"
Pros: "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Cons: "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."
Pros: "Plane was nice and relatively comfortable, crew was nice, even though their English could use a brush-up."
Cons: "I asked for an aisle seat at check-in and I got the feeling the attendant in charge felt I was wasting her time. Unfortunately, it is an important deal for me to know what seat I'm in."
Cons: "The boarding process was disorganized."
Pros: "Boeing 787 Dreamliner, plane looked brand new. Attendants are friendly. Food is excellent. Best flight experience in many years."
Pros: "It was very fast to board, and the landing was great"
Cons: "No entertainment, no free snacks"
Cons: "2 hours late, the flight following us left first."
Cons: "food was terrible, I was traveling with my 3 year old son and I was never offered a meal for kids, if there's one. seats are always uncomfortable;/"
Pros: "Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets."
Cons: "No issues will travel on this airline again."
Pros: "The aircraft was clean, comfortable and well laid out."
Cons: "Some of the staff had a problem with English enunciation which makes it very difficult for aging passengers to understand"
Pros: "The aircraft."
Cons: "Charger $190 for a second check in bag of 7kg. Extremely rude staff. Terrible food. Never fly with them again!"
Pros: "I like the service, the staff are more helpful to us and lots of different from other airline services. Especially they treat every passenger equally or all the same with given out for any extra cost e.g. food, drinks, entertainement any thing we need while we are up in the air needs. Different from the first class section service in special airfare cost. Love to fly every time when I want to visit my families around the world. Keep it up the good work LATAM Fika Maiava - Sydney"
Pros: "Great service from start to finish"
Pros: "Rescheduled on to a different airline."
Pros: "Service on board great people"
Cons: "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."
Pros: "better food and service, more space between seats"
Cons: "poor space for legs, food was really poor. no entertainment.."
Pros: "Awesome service, friendly staff and the Dreamliners are amazing. Thanks LATAM and thanks Kayak ... Great fares."
Pros: "Flight crew friendly , on time, clean, comfortable seats"
Pros: "Great Staff. Beautiful plane"
Cons: "Flight was delayed leaving Miami and then some more arriving in Bogota. I understand this isnt the airline's fault"
Pros: "Priority boarding."
Cons: "No airline lounge."
Pros: "Flight on time, friendly staff, in flight entertainment, good food. Highly recommend this airline."
Cons: "No complaints everything was great."
Cons: "Boarding was disorganized and confusing, no where to sit at gate."
Pros: "The entertainment was awesome."
Pros: "A crew member did her best to resolve my problem"
Cons: "My seats designation were changed several times."
Pros: "The crew was very friendly and helpful. The flight was smooth and quiet."
Cons: "The cabin has garbage and it was dirty."
Cons: "Had to wait more than 2 hours in the Que to get the boarding pass. Had to come in air new Zealand and same issues when went to brisbane. More than 8 hours wait before flying to brisbane. Thanks."
Pros: "The in flight entertainment was top notch. Crew was wonderful and the plane itself was excellent."
Cons: "Foods service was very very slow. Foods were not good at all"
Pros: "Crew really stood out as exceptional. Friendly responsive and kind."
Pros: "We left a pocketbook at our Apt that we did not realize until we arrived at the airport. We called LATAM Airlines to cancel our flight. Can we receive any refund? Thanks, Tom and Leigh King"
Pros: "My original flight was delayed and I was going to miss the connection, but LATAM rebooked me in different connecting flights back to the U.S., arriving a few hours later. They automatically took care of my rebooking my luggage, and it arrived just fine. Great proactive customer service!"
Cons: "Vuelo sobrevendido. Poco serios. Avión súper incómodo... su pitch es vergomzoso"
Cons: "Missed my first leg and then they canceled my return leg without telling me. I then had to pay for a new flight"
Cons: "Latam Flight was delayed for maintenance and notice was not given via email/text or call. Desk agent pointed at paper taped on desk and asked us to read about the delay vs telling us what to expect."
Cons: "Latin service can come across as abrupt"
Cons: "The boarding process how backwards they do it And make you check carry on items Anf don't offer online check in"
Pros: "Everything was fine and no problems at all with the flight or service. Good value for money."
Cons: "Food was average. I got a chicken sandwich. It was cold (meant to be a cold sandwich) and not particularly tasty. Also, there was limited range of drinks. I asked for tomato juice and this was not available."
Pros: "You should train your one world partners. After such a good trip with LAN you end up with American Airlines where crew treates you as you were a criminal!"
Cons: "You should train your one world partners. After such a good trip with LAN you end up with American Airlines where crew treates you as you were a criminal."
Pros: "The price"
Cons: "The crew seemed to ish they were somewhere else. I was in business class and had to beg for a drink after an hour of flying."
Pros: "Roomy seats, good meal, friendly staff."
Pros: "Good snack box and drink service. Seats were comfortable."
Cons: "The flight started boarding 30 minutes late."