Daily cleaning, installation of cabin HEPA filters on flights from Christchurch to Sao Paulo
Christchurch airport is called Christchurch and the only airport in Sao Paulo is Sao Paulo Guarulhos Intl.
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Scores according to KAYAK customer reviews
Pros: "Friendly quality staff, good aircraft."
Cons: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Cons: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Cons: "I am an Emirates skywards member and I was placed in the middle seat when my preference on Emirates and Kayak is an aisle seat. After boarding it was explained to me that I couldn’t move to an aisle seat even though more than one seat was available. I asked to pay or to use miles I have accrued."
Pros: "Lamb and chicken were good but kids didn't like the kids meals.."
Cons: "2 of the female crew members had attitude problems when asked simple questions by passengers. One was an Urdu speaking flight attendant and the other was a blonde woman. Regret I didn't get their names. Please work with them on being nicer with passengers."
Pros: "Seats comfortable. Entertainment was extensive. Food was good!"
Cons: "Landing was rough!"
Cons: "Info system is not that easy to navigate So hard to find a movie"
Pros: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Cons: "It was impressive. Can’t yhink of anything."
Pros: "Emirates always is outstanding service and comfort even for a Economic ticket, but...."
Cons: "This time I had problems, I was in the seat 71 of A380 and I realized it is the worst seat to receive boarding service, I always was the last to receive food, so the fish option was “sold out” ... bad experience"
Pros: "Loved the service and the movie options."
Cons: "The food was just okay. It was pretty bland."
Pros: "The seats on the A380 are a bit larger and offer more leg room. The food is always good and the service is first class."
Pros: "Crew was friendly. Comfortable."
Pros: "The entertainment system. Easy to use and huge variety."
Cons: "The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there."
Pros: "The leg space and the entertainment. The crew were very nice."
Cons: "The bathroom must be kept cleaner."
Cons: "The flight was delayed for an already tight connection in Dubai. We paid for extra leg room only to be seated by the toilets to watch people throwing up most of the flight. Those same people did not get on the connecting flight and so Emirates managed to take our bags off as well, so we end up in London for a months stay with no luggage. Promises that it will arrive before midnight not kept and currently still waiting for bags to arrive."
Pros: "Information from the captain"
Cons: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Pros: "Everything was great"
Cons: "flight was delayed for 4 plus hours after they started the boarding process! food was ok."
Pros: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Cons: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Pros: "I liked helpfulness of staff that took care of my 11months old son"
Pros: "Ease of checkin"
Cons: "Delayed take off Delayed baggage retrieval’s"
Pros: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Cons: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
Pros: "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"
Pros: "Made to sit for 5 hours on the plane with one tiny glass of orange juice to last 5 hours."
Cons: "Organisation was shocking, staff were rude and unwilling to help."
Pros: "Decent food, real utensils, free wine, excellent entertainment system, free limited wifi. Try finding that on a budget airline"
Pros: "The organization at Dubai airport"
Cons: "The small plane and congested space"
Cons: "Would like to put my feet up in front of me."
Cons: "It's was only the passngers who requested they offer them to provide mattress to their seats"
Pros: "It was a smooth and pleasant journey."
Cons: "Menu options were somewhat limited"
Pros: "Food and crew"
Pros: "The delay was too long and disorganized."
Pros: "Pretty uniforms and good service: Polite, gentle, helpful"
Pros: "They were on time and excellent service all the way. It couldn't have been better."
Pros: "Efficiency and personnel excelled in client service"
Pros: "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
Cons: "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
Cons: "Headphone was taken by crew the moment plane landed."
Pros: "Attendants were attentive, effecient and very helpful. Made the long flight wonderful."
Pros: "As expected"
Pros: "Really comfortable, good service."
Pros: "They have several older planes. Horrible entertainment system. Picture quality is very poor. Screen doesn't respond to touch...overrated airline...."
Pros: "Very good we appreciate good service and good food"
Pros: "The economy was just as well served as Business Class. There were 22 different countries represented in the crew on the flight. We were served a hot meal and a cocktail. Also, had more leg room than normal. Very efficient boarding system, as well."
Cons: "There wasn't anything about the flight to and from Sydney to New Zealand we didn't like."
Pros: "I requested a blanket for my Son and was told there was none available....."
Cons: "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."
Pros: "Very professional and very good in customer care"
Cons: "Seats were old and in row 44 & 45 would not reclineand others reclined too far."
Pros: "On time"
Pros: "Everything is well organized, crew members were great."
Cons: "Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it."
Cons: "No food on board, very poor services but punctual"
Pros: "Punctuality Pleasant crew"
Cons: "No food on the flight! Due to some problems with the catering service, only a small sandwich was available."
Pros: "Crew excellent"
Cons: "Need to invent seat u can lay flat in"
Pros: "The movies"
Cons: "Flights being on time. Friendlier staff. They would t have misplaced my luggage."
Pros: "we left two hours late due to some security mess up. all had to exit, redo security, e.t.c. crew was nice, but info was poor, service to travelers was poor. with 2 hour delay they could have given snacks, drinks. instead the crew mostly disappeared"
Pros: "The crew was really nice."
Cons: "There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change."
Pros: "smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value."
Cons: "having to come back from vacation!!"
Pros: "Staff was friendly and service was on a exceptional level"
Pros: "The follow up with my flight"
Pros: "Very satisfied"
Pros: "Everything was great. The crew was outstanding!"
Pros: "The efficiency and kindness of the flight attendants made the trip enjoyable. The water service really helped with dehydration. Also, the food was EXCELLENT, which you don't often hear on a flight. My seat was comfortable and the movie and television selections was great. Will ABSOLUTELY fly with them again!"
Pros: "The crew were impeccable."
Cons: "Very narrow economy seats."
Pros: "I especially like the comfortable seats with plenty of legroom. The flight was on time - perfect!"
Pros: "Even though the flight was delayed by a couple of hours, Kayak kept us continuously informed about where we stood. Thanks!"
Pros: "It was totally bad experience due to cancellations of the flights which I already booked to SJC airport in CA. The first confirmed Lufthansa flights No: LH 1305/ LH 488 ISTANBUL to SAN JOSE via FRANKFURT were cancelled. Then my family in USA contacted the airline and agreed about FLIGHT TK 005 / UA 1883: IST-ORD-SJC. At the checking counter in Atatürk Airport I got the last shock of being Lufthansa didn’t issue a ticket for the flight and the time was running fast and l had no contact neither with my family nor anybody else at the airport therefore i had to purchase a ticket to SFO via Frankfurt. In another word it was very bad experience."
Pros: "The crew was very pleasant and professional"
Pros: "Overall good experience just smaller plane so seating not as comfy as on larger planes and quality of food typical airline food. All staff were helpful and courteous and flight smooth and easy"
Pros: "Having a very difficult time thinking of something I like about the whole service. Maybe the checking in process was a little bit smoother at San Diego compared to other airports."
Cons: "As many of you know, Frankfurt/San Diego is a new service offered by Lufthansa. It touts direct flights to and from Europe. It’s main advertising draw was connection to the east. Many of their connecting flights at Frankfurt are scheduled within an hour of arrival. This possess a high risk of missing your connecting flight. I experienced this personally as a major number of my fellow travelers missed their connecting flights. Though Frankfurt has good directions, transfers take a long time due to multiple security checks and due to the size of the Airport. LAYOVER OF AT LEAST TWO HOURS WOULD BE BEST. Anything less, you risk missing your flight. I was personally selected TWICE for ‘random check’ for the same flight! Not sure how that can happen! The flight itself is long and arduous. the economy seats are small, cramped and don’t recline much at all. The entertainment selection was very limited. The TV touch screen barely worked. The food was tasteless and service was not much better. I have a hard time sleeping on flights with such bad seats but we had air hostess who kept talking the whole flight and that did not help with resting my eyes. I highly suggest taking a different airline through LAX. I personally feel like driving to LA and taking a flight there would be the wise move."
Pros: "Overall. Lufthansa is one of the top airlines in Star Alliance"
Cons: "Seats in economy class. The pouches in from of the seats do not stretch enough. It is difficult to place two books!"
Cons: "The crew change the seat with a new boarding pass without my permission . They are not professional at all"
Pros: "The price was fair and updated information on flights were sent to my phone."
Pros: "I said everything in another evaluation"
Pros: "We had more room with a 2-seat array in the middle of the plane. It was more comfortable than the 3 seat array."
Cons: "Will need to add more recent movies for entertainment"
Cons: "Bus shuttle to plane"
Cons: "All good."
Cons: "It was awful. The staff was more concerned with flirting with guests than everyone else. The seats were absolutely terrible. Getting off the flight the flight attendant had her back turned to everyone but made sure that the guests in first class were greeted as they discarded the air craft. As soon as she left everyone else from economy off the plane she didn’t even say have a good day, rather she had a nasty look on her face. This will be the last time I fly Lufthansa."
Cons: "1 person working the service desk. I had a question about our connecting flight from Frankfurt and I was told to call the 1-800 number. When I went to check my bag the woman was very rude and asked me "why do I think I can check two bags?" and questioned my Star Alliance premium silver status, demanding I show her my card (I have no card). My friend was flying with me and she was told that her carry on, mind you had flown to and within europe, was too big for the overhead storage and she had to pay 90 euros to check it and the woman held her boarding pass and wouldn't give it to her. we waited in line at the service desk for over 40 minutes so that she could pay. We arrived to the airport 2.5 hours early to eat and shop for souvenirs. We barely made it in time to get to our gate because of the inefficiencies of Lufthansa. 1 person working a service desk for a large airport is unacceptable, especially when they are 8-10 waiting to scan your baggage and not helping out at all. I had a wonderful flight to Europe on Lufthansa and was absolutely appalled at the attitudes of the airport staff and their lack of customer service."
Pros: "I think this airline is a very good airline, but this flight was shorter so it didn't have all of the perks of the longer ones that it usually has."
Cons: "In Lisbon we had to be bused out to the airplane to board, so it was a long process."
Pros: "Good food, considerate cabin crew, good entertainment. For a long flight it was as good as you can expect."
Cons: "Seats are cramped, at the mercy of people in front and behind you in terms of comfort."
Pros: "The crew"
Cons: "No escalators when we arrived in Frankfurt and the bus ride before getting on planetoAthens was not good"
Pros: "Efficient boarding"
Cons: "Food was poor, dried up and not enough for 10 hours flight. You did have the option to buy more."
Cons: "There is no entertainment so I do not know it should be rates."
Cons: "The seats were too close together."
Pros: "Plenty of room"
Cons: "Lack of good movies"
Pros: "Staff was very professional, the plain was new and clean. Food and drinks were also good."
Pros: "the trip from osaka to frankfurt was excellente. the people of the crew woho serve us, were excellent. Thanks for karen kern and her colleague First time i drunk a nice wine."
Cons: "the trip from frankfurt to sao paulo wasn't so excellent. there was a difference. Unfortunatelly, lower."
Pros: "I always enjoy the efficiency of the crew members. The services are great. They even give a wet towel to clean the hands before meal service. Movie selection is descent. Not too many newly released movies though."
Cons: "The flight was delayed by more than 1 hour due to computer problem. The leg room was smaller than other airlines I fly with in economy class. It made the second half the trip less comfortable."
Pros: "Online check in is efficient, staff both at the airport and on board are friendly and helpful. Seats (economy) are OK. Onboard entertainment is good (good choice of films, TV shows and games)"
Cons: "Food - as usual airline food is mostly inedible and unappealing. I usually eat at the airport before the flight and skip the meal onboard."
Cons: "Overall it was great experience. Although it was not Lufthansas fault, I just wanted to request Lufthansa to request/require Ashgabat airport to treat the luggages kindly because Ashgabat airport scratched and threw my luggages."
Pros: "Excellent food great crew nice plain"
Pros: "Multiple entertainment choices. Food in Economy was better than expected and hot food was served at a good temperature."
Cons: "Tight leg room in Economy and the seat was a little hard."
Pros: "Entertainment was good. Food is above average on economy, free wine and beer."
Cons: "Star Alliance Premier members cannot get a Premium Economy without paying."
Pros: "Plane seemed newer and clean."
Cons: "Boarding seemed a bit chaotic. Seating was cramped."
Airlines flying from Christchurch to Sao Paulo have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Christchurch to Sao Paulo
Masks required on board, masks provided on flights from Christchurch to Sao Paulo
Social distancing seating
Middle seats unavailable to book on flights from Christchurch to Sao Paulo
Testing for antibodies, testing for symptoms for flights from Christchurch to Sao Paulo
Waiving of change fees. Search flexible flights from Christchurch to Sao Paulo